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行政管理论文-using operation theory for efficient governance.doc

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行政管理论文-using operation theory for efficient governance.doc

行政管理论文USINGOPERATIONTHEORYFOREFFICIENTGOVERNANCEEVENTHROUGHTHEBUSINESSOPERATIONMANAGEMENTISDIFFERENTFROMGOVERNANCE,BUTWEALSOCANUSESOMEOPERATIONMANAGEMENTMETHODONGOVERNMENTADMINISTRATIONTHEPRINCIPLEOFMANAGEMENTISTHESAMETODAY,GOVERNMENTISFACINGMOREANDMORECHALLENGEONMANAGEMENTGOVERNMENTMUSTIMPROVEITSMANAGEMENTTOINCREASEEFFICIENCYTHEREQUIREMENTOFPUBLICTOGOVERNMENTISBECOMINGMOREANDMORESTRICTGOVERNMENTMUSTPAYMOREATTENTIONONITSSERVICEQUALITY,MUSTIMPROVEMENTITSMANAGEMENTPROCESSTOCREATEMOREANDMOREHIGHQUALITYSERVICEOPERATIONMANAGEMENTISALSOUSEFULTHEFOLLOWCASEGIVEAEXAMPLEONHOWGOVERNMENTDEPARTMENTUSINGOPERATIONMANAGEMENTPRINCIPLEFOREFFICIENTGOVERNANCEINTRODUCTIONANDBACKGROUNDTHESHENYANGENVIRONMENTALPROTECTIONBUREAUISTHESHENYANGMUINICPLEGOVERNMENTENVIRONMENTALPROTECTIONADMINISTRATIVEDEPARTMENT,ITHADBEENESTABLISHEDIN1979ITSMAINRESPONSIBILITYIS,ACCORDINGTOTHERELEVANTLAWANDTHEADMINISTRATIVERULESANDREGULATIONS,IMPLEMENTUNIFICATIONSURVEILLANCEMANAGEMENTTOTHEWHOLECITYENVIRONMENTALPROTECTIONWORK,PREVENTANDCONTROLPOLLUTIONANDOTHERENVIRONMENTALDAMAGES,PROTECTANDIMPROVELIVINGCONDITIONSANDTHEECOLOGICALENVIRONMENT,PROMOTEECONOMYANDTHESOCIETYDEVELOPMENTCONTINUES,COORDINATIONANDHEALTHANEXTREMELYIMPORTANTWORKRESPONSIBILITYOFTHEBUREAUISPROVIDESTHEENVIRONMENTALPROTECTIONSERVICETOTHEWHOLECITYPEOPLE,SOLVESENVIRONMENTALPROBLEMWHICHTHEYFACEDRANGEOFSERVICE13,000SQUAREKILOMETERS,SERVICEPOPULATION72MILLIONALONGWITHTHELIVESOFTHEPEOPLELEVELENHANCEMENT,PEOPLENEEDMOREANDMOREENVIRONMENTALSERVICE,THESHENYANGENVIRONMENTALPROTECTIONBUREAURECEIVESEVERYYEARTHEENVIRONMENTSERVICEREQUEST,FROM10YEARAGOSEVERALHUNDRED,RISESPRESENTNEARLYTENTHOUSANDHOWENHANCESTHEENVIRONMENTSERVICEANDTHEENVIRONMENTMANAGEMENTEFFICIENCYANDTHELEVEL,WASMOSTURGENTPROBLEMWHICHTHESHENYANGENVIRONMENTALPROTECTIONBUREAUFACEDRECENTLYSEVERALYEARS2000YEARSEND,ALONGWITHTHENEWBUREAUCHIEFSGETTINGTOWORK,THESHENYANGENVIRONMENTALPROTECTIONBUREAUHAVEESTABLISHEDTHENEWLEADERSHIP,INORDERTOADAPTCHINATOJOINWTO,THENEWLEADERSHIPBEGINTOREFORMTHESHENYANGENVIRONMENTALPROTECTIONBUREAUTRADITIONALMANAGEMENTWAY,ATTEMPTSWITHTHENEWOPERATIONMANAGEMENTIDEATOENHANCEGOVERNMENTMANAGESEFFICIENCYWEAKNESSOFTHETRADITIONALMANAGEMENTATTHEBEGINNINGOF2001,AMANAGEMENTMEETWASHELDONTHEBUREAU,ALLOFTHESTAFFATTENDEDATTHEMEETING,THELEADERSHIPOFTHEBUREAUMADETHEDECISIONOFREFORM,ANDSENTASURVEYFORMTOEVERYONETOCOLLECTADVICESTHELEADERSHIPTHOUGHTTHATISNECESSARYTOFINDTHEWEAKNESSOFTHEBUREAUˇSMANAGEMENTTHEYTHINKTHEBUREAUMUSTUSESOMELEANPRODUCTIONIDEAONITSMANAGEMENTTHEYMUSTFINDTHEWASTEOFTHEJOBATFIRSTONEMONTHLATER,BYCOLLECTINGADVICEOFEVERYONE,THENEWLEADERSHIPHASDISCOVEREDTHATTHESHENYANGENVIRONMENTALPROTECTIONBUREAUTRADITIONMANAGEMENTPATTERNHASSEVENKINDSOFWASTESINTHEMANAGEMENT1WASTECAUSEDBYWAITING冘THESTAFFPASSIVELYWAITEDFORHIGHERAUTHORITYSINSTRUCTION,IFTHEHIGHERAUTHORITYDIDNOTDOJOBPLACEMENT,DIDNOTINSTRUCT,MOSTOFTHESTAFFWILLDONOTHING,THEHIGHERAUTHORITYDIDNOTINQUIRE,THEYDIDNOTREPORTMANYTASKSWEREFINISHEDUNDERTHEINSPECTIONANDFORCE冘THEHIGHERAUTHORITYPASSIVELYWAITSFORTHESUBORDINATEREPORTAFTERWORKARRANGEMENT,THEHIGHERAUTHORITYHASNOTINSPECTED,HASNOTSUPERVISED,DIDNˇTINVESTIGATION,VERIFIESTHESITUATION,GRASPSTHEFIRSTMATERIAL,ONLYPASSIVELYLISTENSTOTHESUBORDINATEREPORT,THENMAKESTHEDECISIONORREPORTSTOTHEHIGHERAUTHORITYTHISKINDLACKSTHEWORKSENSEOFRESPONSIBILITY,INITIATIVEANDTHEWORKENTHUSIASM,THESATISFIEDPRESENTSITUATION,ISSLACKINWORKTHESITUATIONINITIATIONWASTECREATESTHEHARMISHUGE,HARMORGANIZATIONSNORMALOPERATION2WASTECAUSEDBYTHEINSUFFICIENTOFCOOPERATION冘WEAKCOORDINATESBETWEENTWODEPARTMENTS,SOMEDEPARTMENTMUTUALLYRESTRICTS,DOESNOTLINKUP,ONLYDOESTHINGSONTHEIROWNWAY,CONSIDEREDMOREABOUTTHEDEPARTMENTBENEFITFIRSTTHESEWEREHUGEINFLUENCETHEWORKPROGRESS冘THEIMPLEMENTATIONANDCOORDINATIONOFLEADERSHIPINSTRUCTORISDISADVANTAGEOUSTHEWORKINEFFECTIVECOORDINATIONORGANIZATIONARRANGEWHICHTOTHELEADERSHIPWORKINSTRUCTIONANDTHECONFERENCECARRIESOUT,CAUSESTHEBUREAUTHEREQUESTTOSTAGNATEINTHISDEPARTMENT,FORMSTHEWORKBLINDSPOT冘THELACKOFINFORMATIONTRANSMISSIONTHEINFORMATIONSTAGNATESINTHECORRELATIONDEPARTMENT,THECORRELATIONPERSONNELHAND,ITCAUSESTOTHEINFORMATIONCOULDNˇTGRASPANDOBTAINBYTHERELATEDDEPARTMENT,DIFFICULTYDOESTHEWORKWITHEFFECTIVELY,CANNOTACCURATEPROMPTDECISIONMAKINGBETWEENTHEDEPARTMENTTHEINFORMATIONCANNOTBESHARE3WASTECAUSEBYTHEMANAGEMENTRESOURCESTOBEUNUSED冘THEORGANIZATIONOVERLAPS,THEFUNCTIONOVERLAPS,THEREMORESTAFFTHANNEEDED,ENABLESTHEMANAGEMENTESSENTIALFACTORTOBEEFFECTIVEUSE冘THEWORKINGROUTINECOMPLICATIONSOMEEXTREMELYVITALDUTY,IFDOESNOTHAVEHIGHERAUTHORITYSSIGNATUREORTHEAPPROVAL,THEWORKISUNABLETOCARRYON,CANAPPEARWAITEDFORANDSTAGNATESANDSOONTHEWASTE冘PERSONNELSLEAVINGUNUSEDTHEPERSONNELEXCESSIVELYAREMANY,THREEPEOPLEDOTWOPEOPLEˇSWORK4WASTECAUSEDBYDISORDERLY冘LACKSTHEEXPLICITRULESANDREGULATIONS,THESYSTEM,THEFLOW,INTHEWORKISEASYTOPRODUCECHAOTIC冘THEPROFESSIONALABILITYLOWLYCREATESDISORDERSHOULDUNDERTAKESOMEWORKDEPARTMENTANDTHEPERSONNEL,TAKECANNOTDOASTHEREASON,REFUSESTOUNDERTAKETHISWORKWHENAPPEARSTHEDEPARTMENTANDTHEPERSONNELCHANGE,THEWORKCONNECTSWITHTHESTRENGTH,THECOOPERATIONDOESNOTARRIVE,ORIGINALLYFORMSTHEWORKFLOWISFREQUENTLYOVERTHROWN,THEARTIFICIALINCREASERESTORESFROMTHEDISORDERTOHASTHEFOREWORDTHETIME冘HASDISORDERBECAUSEOFDIDNˇTOBSERVETHERULEOFBUREAU,DOTHINGONLYBYONESOWNWISH,REGARDSCOMPANYSRULESANDREGULATIONSASOTHERPEOPLESRULES,DOESNOTHAVETHEAUTONOMY,DOESNOTCARRYONTHEMANAGEMENTINSPECTIONACCORDINGTOTHESYSTEMTOCREATEDISORDERLYTHEMANAGEMENT,DAMPENSSTAFFSENTHUSIASMANDTHECREATIVITY,MUTUALLYCOMPETES,AFFECTSTHEDEPARTMENTTHEWHOLEWORKINGEFFICIENCYANDTHEQUALITY5WASTECAUSEDBYDERELICTIONOFDUTY冘THEWORKDEALSWITH,WORKSPURSUESTHEBESTRESULT,MANYSHOULDDAILYCARRYONTHEWORKBASICALLYOFEARNESTDOES,DOESNOTTAKETHEDAILYSTANDARDMANAGEMENT,LACKSTHEFOUNDATIONWORK冘HASNOPLANINTHEWORK,DOESNOTHAVETHESELFEXAMINATIONFRONT,WORKSONLYDOES,ALONGWITHTIMEPASSING,BEHINDFORGETSTODOHASNOTEVENDONE6WASTEDCAUSEDBYLOWEFFECT冘ADMINISTRATIVEPERSONNELSLOWQUALITYCAUSESTHEWORKTHELOWEFFICIENCY冘NOMETHODOFWORKASALSOISONEOFLOWEFFICIENCYREASONSTHEPERSONNELARRANGESDIDNˇTNOTAPPROPRIATELY,CANCAUSETHELOWEFFICIENCYTHEPLANARRANGEMENTISUNREASONABLE,THEWORKONTIMECOMPLETESWITHDIFFICULTYTHESMOOTHARRANGEMENTHASTHEQUESTION,CANCREATEPRIMARYANDSECONDARYDIVIDES,THEKEYPOINTWORKSNOBODYTODO冘THERIGIDWAYOFTHINKING,DOESNOTHAVETHEINNOVATIVEIDEOLOGY,PRACTICEDTHEHABITUALLYUSEDPASTTHEEXPERIENCE,THEPASTMETHOD,FACINGTHEEVERCHANGINGINTERIORANDTHEEXTERNALENVIRONMENT,DIDNOTHAVETHEINNOVATIONANDTHEADJUSTMENT7WASTECAUSEDBYTHEINSUFFICIENTPLAN冘THEPLANESTABLISHMENTDOESNOTHAVETHEBASISHASNOTPLANNEDTHEWORKCONCEPT,DOESNOTHAVETHELONGTERMWORKPLAN,WORKALONGWITHTODO,THEWORKPLANLACKSMAYTHEEXECUTION,NEEDSTOPLANTHESYNTHESISDEPARTMENTOTHEREXPENDITUREMASSIVETIMEANDTHEMANPOWERANALYZESANDTHESEARCHMISTAKE,REREVISESANDTHEADJUSTMENT,CREATESTHEENORMOUSWASTE冘THEPLANEXECUTIONISNOTSERIOUSAFTERSOMEPLANSESTABLISHMENTHASNOTSIMPLYCARRIEDOUT冘THEPLANINSPECTIONISNOTEARNESTTHEPLANAPPEAREDTHEDEVIATION,HASNOTEMBARKEDFROMTHEQUESTIONPHENOMENON,EARNESTLYANALYZESTHEREASONWHICHFORMS,ASWELLASNEXTSTEPOFCORRECTIONMEASURE冘PLANHANDLINGCONSUMMATESDOESNOTARRIVETHEPLANEXECUTIONSITUATIONBECAUSEDOESNOTHAVEEARNESTLYTOANALYZE,HASDISCOVEREDTHEQUESTION,ALSODOESNOTEXAMINETHEINTROSPECTION,OBJECTIVELYANALYZESTHEEXISTENCEDIFFERENCEREASON,THENDISCOVERSTHEIMPROVEMENTMEASURE,BUTEMPHASIZESTHEREASONCONSTANTLY,SHIRKSRESPONSIBILITYPLANANDGOALMANAGEMENTACCORDINGTHELEANPRODUCT,ITMUSTMINIMIZETHEMANAGEMENTWASTEBECAUSELEANPRODUCTIONSYSTEMSOPERATEWITHLOWERAMOUNTSOFINVENTORY,ADDITIONALEMPHASISISPLACEDONANTICIPATINGWHENPROBLEMSMIGHTOCCURBEFORETHEYARISE,ANDAVOIDINGTHOSEPROBLEMTHROUGHCAREFULPLANNINGEVENSO,PROBLEMSSTILLOCCURATTIMES,ANDQUICKRESOLUTIONISIMPORTANTWORKERSPARTICIPATEINBOTHTHEPLANNINGANDCORRECTIONSTAGETHEFOCUSISONDESIGNINGASYSTEMSOTHATWORKERWILLBEABLETOACHIEVEHIGHLEVELSOFQUALITYANDQUANTITYUSINGLEANPRODUCTIONIDEAONADMINISTRATION,MEANSTHATYOUSHOULDTAKESOMEMANAGEMENTMETHODTOREDUCETHEWASTEOFMANAGEMENT,DECREASETHECOSTOFMANAGEMENT,REDUCETHEWAITINGTIMEOFCUSTOMERINVIEWOFTHESEQUESTIONS,THESHENYANGENVIRONMENTALPROTECTIONBUREAUSTARTEDTOCARRYOUTTHEPLANANDTHEGOALMANAGEMENTFROM2001TOTHEOVERALLSITUATIONWORKFORMULATIONDETAILEDTOTALPLANANDTHECONCRETEACTIONPROGRAM,ANDDECOMPOSETHEPLANTOEACHSTAFFTHEYFOLLOWSSOMEPRINCIPLEINTHEPLANFORMULATIONPROCESS冘EMPHASIZEDEACHSTAFFSALLPARTICIPATEINTHEPLANFORMULATION冘DETERMINEDANCLEARLYGOAL,BOTHTHEOVERALLGOALANDTHECONCRETEGOAL冘NOTONLYPAYATTENTIONTOQUOTAGOAL,ALSOPAYSGREATATTENTIONTOTHEQUALITATIVEGOAL冘LETALLSTAFFUNDERSTANDTHEBUREAUˇSOVERALLGOAL冘EXAMIFTHEGOALCONSISTENTWITHPEOPLESDEMAND冘CONFIRMTHEPOSSIBLYPROBLEMMAYBEFACED,DETERMINEDWHATRESOURCESTHEGOALNEEDS冘LISTSSKILLANDAUTHORIZATIONWHICHREALIZEDGOALNEEDS,MAKEITBECOMECLEARABOUTTHEAUTHORIZATION,INORDERTOAVOIDTHESUBORDINATEINTHEWORKTIMEEVERYTHINGASKSFORINSTRUCTIONS冘PREVENTEDTHEGOALISDETAINEDINTHEINTERMEDIATEDECK,NOTDOWNWARDDECOMPOSESAFTERGOALANDPLANDETERMINATION,THEBUREAUIMPLEMENTWORKTRACING,CHECKWORKPROGRESSANDITSRESULTAPPRAISESTHERESULT,ANDCOMPAREWITHTHEWORKGOALINTHETRACINGPROCESS,IFTHEYDISCOVEREDTHESERIOUSDEVIATION,THEYMUSTTODISCOVERANDANALYZETHEREASONTAKESTHEESSENTIALSTEPTOCORRECTIT,ORCHANGEPLANTHEREFORE,THESHENYANGENVIRONMENTALPROTECTIONBUREAUHASESTABLISHEDTHEREGULARREPORT,THEREPORTFORMSYSTEM,SETUPREGULARCONFERENCESYSTEMCARRIESONTHESCENEINSPECTIONANDTRACKWHENTHEYAPPRAISALTOTHEWORK,ANALYSISDEVIATION,THEYWILLMAKECLEARLYTHATIFTHEDEVIATIONWASTHESTAFFUNABLETOCONTROLORWORKSINEFFECTUALLY,ANDTAKETHECORRESPONDINGMEASURETHEYALSOFEEDBACKTHEWORKTRACINGSITUATIONREGULARLYTOTHESTAFF,INORDERTOLETTHESTAFFKNEWONESELFDISPLAYS,SEEKSTOIMPROVEOWNMETHODTOOVERCOMESHORTCOMINGTHEDEVIATIONGOALISABSOLUTELYDOESNOTPERMITUNTILNOW,THEBUREAUHASITSOWNANNUALLYPLAN,EACHDEPARTMENTINTHEBUREAUHASITSMONTHLYPLAN,EVERYONEHASITSOWNWEEKLYPLANALLTHEPEOPLEDOTHEIRWORKACCORDINGTOTHEPLANTHROUGHPLANANDGOALMANAGEMENT,THEEFFICIENCYINCREASEDVERYFASTTHECITYˇSPOLLUTIONCONTROLLINGBECOMESTRONGLY,THEENVIRONMENTALCONDITIONIMPROVEDRAPIDLYTHECITYISPOSSIBLETOBETHENATIONENVIRONMENTALMODELCITYINTHISYEARATTHESAMETIME,THESHENYANGENVIRONMENTALPROTECTIONBUREAUHASFORMULATEDASETOFCOMPLETESUPERVISORYWORKSTANDARDANDTHEWORKROUTINECARRIEDONTHEADJUSTMENTTOTHEORGANIZA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