员工管理_无锡某酒店前台员工培训资料5

前台FRONT DESK部门/区域：DEPARTMENT/ AREA: FD 接待处FD RECEPTION服务内容/工作职责：SERVICE/ TASK:FD-SOP-012 结束班次（查账和平帐）FD-SOP-012 CLOSURE OF SHIFT标准：STANDARD:核对帐目平帐。To finalize and balance all postings and payments received during the shift.宾客期望Guest expectation工作职责What to do?工作标准Standard of Performance确保信用卡、外汇和所有手动账目收支平衡Make sure credit cards, foreign currency and all manual posting balance. 打印关帐报表（自己CODE的账务明细单）Print department by cashier 打印信用卡机刷卡记录Print “2” report from Credit Card machine 所有账目应收支平衡 All the postings should balance 信用卡入账应与刷卡记录对应Credit Card postings should match against “2” reports 外汇按货币种类归类必须与收银员报表上金额相符Foreign currency by currency type totals must correspond with the totals on cashiers reports 在电脑系统中关帐（一日只能开关2次）Close cashier from Fidelio 取出放在收银抽屉中的现金Take amount of cash needs to be banked out of cash tray 清点剩下的现金；确保现金的收支平衡（帐单上支出项目+现金余额=现金总额）Count the remainder of your money; make sure that your float balances. 如果不平衡If the float does not balance - 需查账Needs to be audited- 重新核算现金Float recounted- 如果必须，当班负责人将帮你一同查帐If necessary, Shift Leader will need to verify your work投递现金Drop your cash 把所有外汇、现金、信用卡单据放入投款袋并密封Place all foreign currency and cash in your banking envelope and seal. 在投款投递登记表上签字Sign the drop safe register 请人签字证明你已投递现金袋Get a witness to sign to prove that you have dropped your envelope 所有宾客信用卡帐目带帐单和杂项收费单应放在一起，放入夜审员指定箱内All the Credit Card postings with guest folio and all the miscellaneous charges should be counted together and put in night audit tray. 交接收银抽屉Hand over your sh