howtocleanupholstery清洁室内装潢

STANDARDOPERATINGPROCEDURE标准操作程序标准操作程序HOWTOCLEANUPHOLSTERY清洁室内装潢TASKNUMBER任务号PA0002DEPARTMENT部门HOUSEKEEPING客房部DATEISSUED制定日期AUGUST20052005年8月GUESTEXPECTATION客人期望IEXPECTALLUPHOLSTERYTOBEREGULARLYCLEANEDMYCLOTHESANDSKINCOMEINTOCONTACTWITHUPHOLSTERYANDITNEEDSTOBEKEPTCLEANANDINHEAVYTRAFFICAREASITNEEDSTOBEREGULARLYSANITIZED我希望所有的室内装潢能被清洗，我的衣服和皮肤经常接触这些装饰，所以我希望它们能保持干净，在使用频繁的区域，它们需要消毒。TIMETOTRAIN培训时间25MINUTES25分钟WHYISTHISTASKIMPORTANTFORYOUANDOURGUESTS为什么这些任务对我们和客人都很重要ANSWERS回答1ICANINCREASETHEGSTSSCORE增进客人的满意度2ITSHOWSMYPROFESSIONALISM表现了我们的专业3IUNDERSTANDTHATCLEANLINESSISIMPORTANTFORTHEIMAGEOFOURHOTEL干净对酒店很重要WHAT/STEPS什么/步骤HOW/STANDARDS如何做/标准TRAININGQUESTIONS培训问题1GENERALCAREOFUPHOLSTERY清洁所有装潢VACUUMDAILY每日清洁REMOVESTAINSIMMEDIATELY,USINGACLEANDAMPCLOTH用湿部擦干净污迹IFTHESTAINCANNOTBEREMOVED,SPRAYGENERALPURPOSECLEANERONTHESPOTANDDABWITHADRYCLEANINGCLOTH如果污迹不能被清楚,使用清洁剂,并用干布轻擦WHENVACUUMINGASOFA,ENSURETHECUSHIONSAREREMOVED清洁沙发时,注意移开坐垫WHYDOINEEDTOVACUUMDAILY为什么我要每日清洁ISITBETTERTOREMOVESTAINSIMMEDIATELY,ORISBETTERTOWAITUNTILTHEYAREDRY是马上清楚污迹还是等污迹干了后再清楚好点WHYDOINEEDTOSPRAYCLEANERONTHESTAINS为什么要使用清洁剂WHYDOINEEDTOREMOVETHECUSHIONS为什么要移开坐垫2TYPESOFSTAIN污迹的种类GREASE/OIL油渍SOILFOODSTAIN食品污渍SPILLAGECOFFEE/TEA咖啡/茶污渍WEARETHEMAINTYPESOFSTAIN这些是主要的污迹吗2CLEANINGMETHODS清洁方式SPOTCLEAN污渍清除SPRAYGENERALPURPOSECLEANERONTHESPOTANDAGITATEITWITHTHEEDGEOFACLOTHDABWITHACLEANCLOTHFROMTHEOUTEREDGEOFTHESTAININWARDS喷洒万能清洁剂,并使用清洁布的边缘由外向内擦拭污渍SHAMPOO清洁剂FIXUPHOLSTERYNOZZLETOMACHINEANDSHAMPOOSECTIONBYSECTION使用机器和清洁剂清洁污渍USETHEEDGEOFTHENOZZLETOAGITATETHESTAINIFSTUBBORN如果污渍比较顽固,使用清洁器边缘擦拭污渍TODRYFASTER,USEABLOWER如果污渍比较顽固,使用清洁器边缘擦拭污WHATISTHEDIFFERENCEBETWEENSPOTCLEANINGANDSHAMPOOING污点清洁和清洁剂清洁的区别是什么WHATISBETTER哪种方式比较好HOWCANIGETTHEUPHOLSTERYTODRYFASTER我怎样快速烘干坐垫WHAT/STEPS什么/步骤HOW/STANDARDS如何做/标准TRAININGQUESTIONS培训问题4PRECAUTIONS预防措施TESTIFTHEFABRICISCOLORFASTPRESSACLEANDAMPCLOTHONTOTHEFABRICSURFACECHOOSINGANAREAWITHASTRONGERCOLORANDINANUNNOTICEABLECORNER测试纺织品是否会染色,在角落里找一块颜色较深的纺织品,用干净的湿布按在其表面CHECKTHETYPEOFSTUFFINGMATERIALUSED检查内部填充材料FORLATEXFOAMPADDING,SHAMPOOMETHODCANBEUSED如为乳汁泡沫填料,可以使用清洁剂WHYDOINEEDTOTESTTHECOLORFAST为什么要测试是否会染色WHATCANYOUUSEFORLATEX为什么可以用在胶乳填料上5REPORTDEFECTS问题报告DEFECTSSHOULDBEREPORTEDIMMEDIATELYINCLUDINGANYMAINTENANCEPROBLEMSFOUNDWHILECLEANING在清洁期间有任何问题需要立即报告WHYDOIHAVETOREPORTIMMEDIATELY为什么我要立即报告SUMMARYQUESTIONS问题概述1WHATISIMPORTANTTOTAKESPECIALCAREOFWHENCLEANINGUPHOLSTERY在清洁坐垫时特别需要注意什么2WHATDOYOUNEEDTODOWHENCLEANINGUPHOLSTERY在清洁坐垫时需要做什么3WHATTYPESOFSTAINARETHEMOSTCOMMON最普遍的污渍是什么4WHATDIFFERENTCLEANINGMETHODSDOYOUKNOW你知道的不同的清洁方式是什么5WHYDOYOUTESTTHEFABRICANDHOWDOYOUTESTIT为什么你要测试纺织品,你如何测试6DOINEEDTOREPORTDEFECTSTOHKORCANIREP