基于团队建设的企业知识型员工开发研究 工商管理 论文 英文翻译

毕业设计（论文）外文翻译资料系部经济与工商管理系专业工商管理学生姓名张尚班级学号33指导教师姓名指导教师职称副教授KNOWLEDGEWORKERSNEEDBETTERMANAGEMENTKNOWLEDGEWORKERSCOULDPERFORMMUCHBETTERIFWEONLYKNEWHOWTOMANAGETHEM,SAYSTHOMASDAVENPORTHISSUGGESTIONDONTTREATTHEMTHEALLSAME,ANDMEASURETHEMTACTFULLYTHEYDONTLIKETOBETOLDWHATTODOTHEYENJOYMOREAUTONOMYTHANOTHERWORKERSMUCHOFTHEIRWORKISINVISIBLEANDHARDTOMEASURE,BECAUSEITGOESONINSIDETHEIRHEADSOROUTSIDETHEOFFICETHEYAREAGROWINGPARTOFTHEUSWORKFORCE,ANDTHEIRSKILLSAREHARDTOREPLACETHEYREKNOWLEDGEWORKERS,ANDTHEYAREPERFORMINGWELLBELOWTHEIRPOTENTIALBECAUSECOMPANIESSTILLDONTKNOWHOWTOMANAGETHEM,SAYSTHOMASDAVENPORT,PROFESSOROFINFORMATIONTECHNOLOGYANDMANAGEMENTATBABSONCOLLEGE,INWELLESLEY,MASS,ANDDIRECTOROFRESEARCHFORBABSONSEXECUTIVEEDUCATIONPROGRAM“KNOWLEDGEWORKERSAREGOINGTOBETHEPRIMARYFORCEDETERMININGWHICHECONOMIESARESUCCESSFULANDWHICHARENT,“HESAYS“THEYARETHEKEYSOURCEOFGROWTHINMOSTORGANIZATIONSNEWPRODUCTSANDSERVICES,NEWAPPROACHESTOMARKETING,NEWBUSINESSMODELSALLTHESECOMEFROMKNOWLEDGEWORKERSSOIFYOUWANTYOURECONOMYTOGROW,YOURKNOWLEDGEWORKERSHADBETTERBEDOINGAGOODJOB“YETAFTERSTUDYINGMORETHAN100COMPANIESAND600INDIVIDUALKNOWLEDGEWORKERS,DAVENPORTHASCOMETOTHECONCLUSIONTHATTHEOLDDICTUMOFHIRINGSMARTPEOPLEANDLEAVINGTHEMALONEISNTTHEBESTWAYTOGETTHEMOSTOUTOFKNOWLEDGEWORKERSASHEWRITESINHISLATESTBOOK,“THINKINGFORALIVINGHOWTOGETBETTERPERFORMANCEANDRESULTSFROMKNOWLEDGEWORKERS“HARVARDBUSINESSSCHOOLPRESS,JULY2005,ALTHOUGHKNOWLEDGEWORKERS“CANTBEMANAGEDINTHETRADITIONALSENSEOFTHEWORD,YOUCANINTERVENE,BUTYOUCANTDOITINAHEAVYHANDED,HIERARCHICALWAY“EXECUTIVEEDITORALLANALTERHASFOLLOWEDDAVENPORTSCAREERFROMHISDAYSASAPIONEERINGTHINKERONBUSINESSPROCESSREENGINEERINGANDKNOWLEDGEMANAGEMENTHEMETWITHDAVENPORTINHISOFFICEATBABSONCOLLEGESSCHOOLOFEXECUTIVEEDUCATIONINORDERTOLEARNHOWMANAGERS,ANDCIOSINPARTICULAR,CANIMPROVETHEPERFORMANCEOFTHISCRITICALSEGMENTOFTHEWORKFORCEANEDITEDVERSIONOFTHEIRDISCUSSIONFOLLOWSCIOINSIGHTHOWDOYOUDEFINEKNOWLEDGEWORKERSDAVENPORTPEOPLEWHOSEPRIMARYJOBISTODOSOMETHINGWITHKNOWLEDGETOCREATEIT,DISTRIBUTEIT,APPLYITMOSTOFTHETIMETHEYALSOHAVEAHIGHDEGREEOFEDUCATIONOREXPERTISETHEYINCLUDEANYWHEREFROMAQUARTERTOATHIRDOFTHEWORKFORCE,BUTNOTEVERYONEWHOUSESKNOWLEDGEIFYOUAREDIGGINGDITCHES,YOUMAYHAVESOMEKNOWLEDGEONTHEJOB,BUTITSNOTTHEPRIMARYPURPOSEOFWHATYOUDOARECOMPANIESDOINGAGOODJOBOFMANAGINGANDIMPROVINGTHEPERFORMANCEOFKNOWLEDGEWORKERSTHEYRENOTWHATMOSTORGANIZATIONSDOISHSPALTAHIRESMARTPEOPLEANDLEAVETHEMALONEWEVESPENTALOTOFEFFORTRECRUITINGKNOWLEDGEWORKERSANDASSESSINGHOWCAPABLETHEYMIGHTBEBEFOREWEHIRETHEMBUTONCETHEYREHIREDWEDONTDOALOTTOIMPROVETHEIRPERFORMANCEPROCESSIMPROVEMENTHASMOSTLYBEENFOROTHERWORKERSTRANSACTIONALWORKERS,MANUFACTURINGWORKERS,PEOPLEINCALLCENTERSALLTHESERIOUSAPPROACHESTOIMPROVINGWORKHAVELARGELYESCAPEDKNOWLEDGEWORKWELETKNOWLEDGEWORKERSGETAWAYWITHSAYINGTHERESNOPROCESSTOTHEIRWORK,THATEVERYDAYISDIFFERENTWEDONTMEASUREMUCHOFANYTHINGABOUTKNOWLEDGEWORKIFWEDONTMEASUREKNOWLEDGEWORK,WHYDOYOUTHINKTHERESROOMTOIMPROVEKNOWLEDGEWORKERPRODUCTIVITYANDPERFORMANCEITSAPRETTYWELLINFORMEDHUNCHPEOPLEIMPROVEPROCESSESALLTHETIMETHEYJUSTHAVENTDONEITWITHKNOWLEDGEWORKPROCESSESASMUCHITSANEXTRAPOLATIONOFTHESAMELOGICINOTHERWORK,THATPROCESSESCANBEIMPROVEDHEREISONENUMBERTHATINDICATESPERFORMANCEANDPRODUCTIVITYCANBEIMPROVEDIDCFOUNDTHAT1,000KNOWLEDGEWORKERSCANLOSEASMUCHAS6MILLIONAYEARJUSTSEARCHINGFORNONEXISTENTDATA,ORREPEATINGWORKTHATHASALREADYBEENDONEISITPOSSIBLEEVERYKNOWLEDGEWORKERISWORKINGTOHISORHERPOTENTIALITSPOSSIBLE,BUTUNLIKELYWECANGETALOTBETTERATIMPROVINGTHEIRPERFORMANCEWHYHASNTKNOWLEDGEMANAGEMENTHELPEDMOREINTHEEFFORTTOIMPROVEKNOWLEDGEWORKERPERFORMANCEANDPRODUCTIVITYKNOWLEDGEMANAGEMENTWASANEARLYATTEMPTTOINTERVENEINKNOWLEDGEWORKFORTHEMOSTPART,ITWASNTPARTICULARLYSUCCESSFUL,BECAUSEWEDIDNTLOOKCLOSELYATHOWKNOWLEDGEWORKERSDIDTHEIRWORKWETRIEDTOBETOOBROADINOURFOCUSMOSTORGANIZATIONSSIMPLYCREATEDONEBIGREPOSITORYFORALLKNOWLEDGEANDALLWORKERSTHEONLYWAYWECANGETPEOPLETOUSEKNOWLEDGEONTHEJOBISTOUNDERSTANDHOWTHEYDOTHEIRJOBS,ANDTHENFIGUREOUTSOMEWAYTOINJECTKNOWLEDGEINTOTHECOURSEOFTHEIRDAYTODAYWORK,NOTMAKEITASEPARATETHINGYOUHAVETOCONSULTWHENYOUNEEDKNOWLEDGEWEHAVETOBEMUCHMORETARGETEDINAPPROACHINGKNOWLEDGEMANAGEMENTWEHAVETOTARGETASPECIFICJOBANDTHEBESTWAYISTOUSETECHNOLOGYTOBAKETHEKNOWLEDGEINTOTHEJOBHOWDOWEIMPROVEKNOWLEDGEWORKERPERFORMANCETHEREOUGHTTOBEALOTMOREEXPERIMENTSWEHAVEEXPERIMENTSNOW,BUTWEDONTMEASUREANYTHING,SOWEDONTLEARNANYTHINGIFWESAYWEREGOINGTOPUTPEOPLEINCUBICLESTOIMPROVECOMMUNICATION,THENWEOUGHTTOATLEASTMEASURESOMESUBJECTIVEASPECTSOFCOMMUNICATIONBEFOREANDAFTERWEOUGHTTOSEEIFCUBICLESWORKWELLWITHASMALLGROUPBEFOREWEPUTAWHOLECOMPANYINTOTHEMWHATISTHEMOSTRADICALCHANGETHATSNEEDEDINTHEMANAGEMENTOFKNOWLEDGEWORKERSWENEEDTOSTARTFOCUSINGMUCHMOREONJOBSPECIFICKNOWLEDGEANDINFORMATIONENVIRONMENTS,ATLEASTFROMANITPERSPECTIVECAPITALONEAPPLIESSOMEOFTHESAMEEXPERIMENTALAPPROACHESTOTECHNOLOGYDOTHEIRKNOWLEDGESYSTEMSREALLYWORKDOESITIMPROVEPRODUCTIVITYDOESITIMPROVECOMMUNICATIONALLTHETHINGSTHATPEOPLETALKABOUTBUTNEVERREALLYMEASUREDESIGNINGTHESEKNOWLEDGEENVIRONMENTSFORKNOWLEDGEWORKERSISEXPENSIVEANDHARDTODOBUTIFWERESERIOUSABOUTMAKINGKN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的G7097常工作的过G12255中，而不是G1363它G6116为一G1022G5415G1332G19668要的时候不得不G2345独G11935G2842的知识。我们在G3800理知识管理的时候G5529G20047更G2164有G19036对G5627。我们G19668要G11608G1946具G1319的目G7643。而G7380好的办法是G1363用技G7427G7481G9900G9912知识，G1363G1055G15713G1849工作。我们如何提高知识工作者的G6940能人们应该更多地G4466G20576。我们现在做的G4466G20576，不衡量什么，所以我们G4613没有G4410到G1231何G1008G16211。如G7536我们说我们要让人进G1849G2363室以改善交流，G18039么，我们应该G14279少G8991量一G1135主观方面在沟G17902G1055前和G1055G2530。我们应该G11487到，是G2554一G1022小G13688G1319在一G1022G6163间工作比我们G6238G6984G1022公司G13447G1849其中G1055前要好。我们G19668要开G3999关G8892更多的特G4462的职G1006知识和信息的G10627G3671，G14279少G1186IG55的观G9869。G17176G7424一G1022G17878用于一G1135相同的G4466G20576方法的技G7427。做自G5061的知识G1319G13007G11507G8503的工作它是G2554提高G10995G1147力它是G2554改善沟G17902所有人们G16860G16782的G1008G16211，G1186G7481没有G11507G8503的措施。为知识型工人设G16757G17837G1135知识G10627G3671是非常G7126G17161的，而且很难做到。G1306是，如G7536我们很认G11507地对待知识工作者G1363G1055变得更有G6940G10587，我们G4570不得不G6238重G9869G6930在特G4462的工作，有时G10990G14279是特G4462的G1022人上。有一G6984G3883G18504别知识型工人可能G5627的方法，G14280G1363我们不能G6238他们同G12573对待。我不认为G1332应该G1363用G1231何一G1022分G2118的办法，G1306我G7380喜欢的是一G1022建立在工作G2339作G2454G994G12255度和技G7427G2559量G12255度基G11796上的G21G104G21G11709G19465。G14533特G4584G7693据员工所G18331G13447技G7427的G12227G7509G5627和G8975G17303G5627，G6238不同的知识型工人分G6116G24G16G25G12879。有“立方G1319G19443G19283”G16853不G17220动，和“G9228G10299民G7075”G16853G12239动了很多G5194且G19668要G6670带技G7427。有G1135G9053G2462到工G2390工人和其他没有大量的G1022人技G7427的员工。G17837G2560G17227G7481G1235G1327是该公司的工作G2533知识型工人在G17227作用。难道知识工作者不G5088G7407G5456G8504G4410G1076G2539或许，我认为，对于知识工作者，一G1022G14403好的G4410G1076G16757G2022，G4570G13479G2524G1685