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“讲忠诚、严纪律、立政德”三者相互贯通、相互联系。忠诚是共产党人的底色,纪律是不能触碰的底线,政德是必须修炼的素养。永葆底色、不碰底线2016-2017学年第二学期高一期中考试英语学科试题本卷时间120分钟,满分150分;分第卷、第II卷注意事项:请将答案全部写在答卷上第I卷 选择题 (共79分)第一部分:听力(共两节,每小题1分,满分20分)听下面5段对话。每段对话后有一个小题,从题中所给的A、B、C三个选项中选出最佳选项。听完每段对话后,你都有10秒钟的时间来回答有关小题和阅读下一小题。每段对话仅读一遍。1. What do we know about the mans new shirt? A. Its small. B. Its expensive. C. Its dirty. 2. Why did Linda ignore the man?A. She didnt know him. B. She was in a bad mood. C. She didnt recognize him. 3. Where are the speakers going to meet tomorrow afternoon? A. In front of the bank. B. In front of the school. C. In front of the ocean park. 4. How did the woman spend her holiday?A. She went to the seaside. B. She worked in a company. C. She played computer games. 5. Which train will the woman take?A. The 2:45. B. The 4:00. C. The 5:10. 第二节(共15小题;每小题1分,满分15分)听下面5段对话或独白。每段对话或独白后有几个小题,从题中所给的A、B、C三个选项中选出最佳选项,并标在试卷的相应位置。听每段对话或独白前,你将有时间阅读各个小题,每小题5秒钟;听完后,各小题将给出5秒钟的作答时间。每段对话或独白读两遍。听第6段材料,回答第6至7题。6. Where does the conversation probably take place?A. In a club. B. In a hotel. C. In a restaurant. 7. How much does Mr. Nash give the man for a tip?A. $10. B. $25. C. $100. 听第7段材料,回答第8至9题。8. What are the speakers mainly talking about?A. How to apologize to Tom. B. What to buy for Toms birthday. C. How to prepare Toms birthday party. 9. What does the man suggest the woman do in the end?A. Make a phone call to Tom. B. Send Tom an e-mail and a card. C. Write down Toms birthday somewhere. 听第8段材料,回答第10至12题。10. How does the man get to work?A. By bus. B. By bike. C. On foot. 11. What does the man mainly do at work?A. He makes coffee. B. He telephones customers. C. He deals with phone calls. 12. What is good about the mans job? A. He can get a free lunch. B. He can go home early. C. He can have a wonderful social life. 听第9段材料,回答第13至16题。13. How is the woman getting to the museum?A. On foot. B. By bus. C. By taxi. 14. How long will the woman spend on the big street? A. About a quarter of an hour. B. About half an hour. C. About an hour. 15. Where is the National Museum? A. Near City Hall. B. Next to the park. C. At the T-junction. 16. Where are the speakers? A. In a hotel. B. In a park. C. In the US Embassy. 听第10段材料,回答第17至20题。17. What is the mans opinion about healthy living? A. It is easy to come true. B. It needs a lot of money. C. It demands patience and effort. 18. What does the man think is the most important?A. Daily exercise. B. A nutritious diet. C. A good nights sleep. 19. What does the man recommend doing?A. Taking some artificially produced vitamins. B. Drinking a little alcohol every day. C. Doing whatever one likes. 20. What is the next program? A. The music. B. The news. C. An advertisement. 第二部分:英语知识运用(共两节,每小题1分,满分35分)第一节:单项填空(共15题,每小题1分,满分15分)21. It is widely believed that _ has necessary good qualities is more _ to achieve success in their career. A. whoever; possible b. who; likely C. who; possible D. whoever; likely22. As common sense, students involvement(参与) in various activities as well as academic achievements _ of great value to their future. A. is B. are C. was D. were23. With advanced technology introduced, this year, our factory can produce _ last year. A. twice as more bicycles as B. more bicycles than twice C. more than twice bicycles as D. more than twice as many bicycles as24. With the _ of the mid-term examinations, the majority of the students are becoming more and more nervous. A. approach B. access C. march D. appearance25. If you dont know what you want, you might _ getting something you dont want. A. take up B. put up C. end up D. pick up26. -_ by your expression, you are sure to attend his party. -Well, I wont unless _. A. Judged; invited B. Judging; being invited C. Judged; to be invited D. Judging; invited27. We dont think it is wise to depend heavily on the Internet for everything _ it serves as a useful tool to us. A. now that B. in that C. even though D. as though28. Word came _ the audience were not satisfied with the commercial performance. A. where B. that C. what D. which29. -Jack didnt achieve high grades in the exams and is in low spirits these days. -It serves him right. I _ him more than once to take his study seriously. A. reminded B. have reminded C. had reminded D. was reminding30. Look! How terrible his situation is! Could you help him? Id like to help, but _ I cant. A. extremely B. significantly C. unfortunately D. gradually31.Have you heard about the new hospital in our city? No, as is reported in the newspaper, when and where to build the new one .A. arent decided B. is not decided C. has not decided D. havent been decided32. It was not until dark _ he found _ he thought was the correct way to solve the problem.A.what; that B. when; that C. that; what D. that; when 33. In front of the pine trees _ a family, _ members are always friendly to their neighbors. A. lives; where B. live; whose C. lives; whose D. live; where34. The information on the Internet gets around much more rapidly than _ in the newspaper. A. it B. those C. one D. that35. I never dreamt of _ a chance for my daughter to be sent abroad. A. there being B. there to be C. there having D. there is第二节:完形填空(共20小题;每小题1分,满分20分)请认真阅读下面短文,从短文后各题所给的A、B、C、D四个选项中,选出最佳选项,并在答题纸(卡)上将该项涂黑。Not long ago my daughters favorite shoes were cut with a knife. She cried. I took them to the shoemaker to get them 36 . The young apprentice (学徒) 37 at the cuts quickly and said, “I can do 38 except replace the uppers.” The master looked at them and said, “ 39 you trust me, I will add more cuts to both of the shoes.” I was 40 and asked why. He 41 , “As if the cuts were made on purpose for special style.” I didnt fully understand him, 42 I decided to leave the shoes.Two days later, I went to collect the shoes. At first 43 I found there were indeed more cuts on each shoe, but all of them were 44 with red thread around. The shoes looked more unique and interesting than ever. I couldnt help but praise his 45 .Another time, my wifes white skirt had an opening. My wife checked it 46 and said,“Ill mend it myself.” Three days later, seeing the skirt again, I was shocked: the 47 had been repaired by thin and white thread and it looked like a flower. I 48 with praise, “Its just as beautiful as a piece of art!”“I got the 49 from that shoemaker. Patches(补丁)are supposed to be ugly, but a skillful person can make it look perfect.” replied my wife. 50 she said set me thinking: perfection is 51 to achieve in everything; patches are unavoidable(不可避免的), so is humans life, which will appear 52 the form of injury, disability or disease. 53 you cant change the existence of them, all you 54 do and have to do is to deal with the wound by patches and try your best to bloom(盛开)a most beautiful flower on the wound, and that is the meaning of 55 .36. A. repairedB. cleanedC. soldD. painted37. A. glaredB. glancedC. laughedD. stared38. A. something B. anything C. nothing D. everything39. A. Even if B. If C. Though D. While40. A. delighted B. convinced C. confusedD. embarrassed41. A. declared B. explained C. announced D. interrupted42. A. and B. but C. or D. so43. A. sight B. attempt C. hand D. light44. A. occupied B. filled C. mixed D. decorated45. A. status B. strength C. skill D. sweat46. A. carefully B. frequently C. gradually D. curiously47. A. cut B. wound C. injury D. opening48. A. sighed B. breathed C. jumped D. complained49. A. planB. truth C. idea D. desire50. A. What B. That C. When D. Where51. A. necessary B. unnecessary C. impossible D. possible52. A. on B. by C. at D. in53. A. Now that B. In that C. So that D. In order that54. A. must B. can C. may D. need55. A. life B. study C. work D. Education第三部分:阅读理解(共12小题;每小题2分,满分24分)请认真阅读下列短文,从短文后各题所给的A、B、C、D四个选项中,选出最佳选项,并在答题纸(卡)上将该项涂黑。A Christmas is long gone and Valentines Day is a distant memory. That means its a slow timefor jewelers, and a good time for you to make a purchase. Whether youre out shopping for gold, or silver, here are a few things you need to know:What determines price? The purity of the metal is one of the elements that determines the price. Gold purity is indicated with a stamp of 10K, 14K, 18K, or 24K. And different countries have their own standards. For example, for a piece to be considered gold in the US, it must be at least 10K. In Britain and Canada: 9K. In Italy and France: l8K. Anything over l8K is really too soft for everyday wear. Thats why jewelry stores in the US sell mostly 14K. How much can you expect to pay? That depends on the weight of the metal and the gemstone(宝石). So keep that in mind, especially when buying online. To keep yourself from getting ripped off, ask yourself the following:How long has the company been around?What is its return policy? Is the jewelry featured on the website visible from all directions? Is the company transparent with the gram weights and the size of the gemstones?Yellow gold? White? Rose? Yes, its confusing, and while this is largely a personal decision, there are a few things to keep in mind. For starters. white or rose gold costs about l 0% more than yellow gold. If you want the “look for less”, consider gold plated jewelry. “Gold plated” and “gold overlay” mean the same thing and guarantee a thicker layer of finish than “vermeil” which is a flash finish that is thinner and less consistent, but more affordable. Buy vermeil finished pieces you want for a season or two just to follow the fashion. For pieces you want to wear for a lifetime, solid gold is best. What about sterling silver(标准纯银)? Sterling silver has been an alternative for white gold during the difficult economy, and while it used to be more popular with just the younger these days it has much more mass appeal. So much so that retailers are now offering fine gemstones with silver-something you used to see only with gold. Keep in mind that in the US. the sterling silver standard is 92.5% real silver. Dont buy it if there isnt a “925” stamp on it. And keep in mind that the lower price youre paying for silver means more maintenance. To keep silver jewelry from becoming less shiny, consider keeping a piece of chalk in your jewelry box. 56. According to the passage, the underlined phrase “getting ripped off” in Paragraph 3 probably means “_”. A. being charged B. being affected C. being cheated D. being attracted57. Which of the following is relatively good for only wearing a short time? A. A 14K necklace. B. A gold-plated ring. C. A gemstone necklace. D. A vermeil earring. 58. We can infer from the last paragraph that silver jewelry should be kept _ A. in a cold place B. in a dry place C. in a wet place D. in a hot place59. The author writes the passage mainly to _. A. encourage young people to buy fashionable jewelry B. tell people the best time to purchase gold and silver C. introduce the real value and popularity of gold and silver D. inform people of the factors to consider in buying jewelryBIt was Mothers Day morninglastyear and I was doing my shopping at our local supermarket with my five-year-old son, Tenyson. As we were leaving, we found that onlyminutes earlier an elderly woman had fallen over at the entrance and had hit her head on the concrete. Her husband was with her, but there wasbloodeverywhere and the woman was embarrassed and clearly in shock. Walking towards the scene, Tenyson became very upset about what had happened to the couple. He said to me, “Mum, its not much fun falling over in front of everyone.”At the front of the supermarket a charity(慈善) group had set up a stand selling cooked sausages and flowers to raise funds. Tenyson suggested that we should buy the lady a flower.“It will make her feel better,”he said. I was amazed that hed come up with such a sweet idea. So we went over to the flower seller and asked her if we couldbuya flower for the lady to cheer her up. “Just take it,” she replied. “I cant take your money for such a wonderful gesture.”By now paramedics(救援人员)had arrived, and were attending the injured woman. As we walked up to her, my son becameintimidatedby all thebloodand medical equipment. He said he was just too scared to go up to her.Instead I gave the flower to thewomans husband and told him, “ My son wasvery upset for your wife and wanted to give her thisflower to make her feel better.”At that, the old man started crying and said, “Thank you so much, you have a wonderful son. Happy Mothers Day to you.”The man then bent down and gave his wife the flower, tellingherwho it was from. Though badly hurt and shaken, the old lady looked up at Tenyson with love in her eyes and gavehima little smile.60. What dose the author intend to tell us?A. One can never be too careful. B. Actions speak louder than words.C. Love begins with a little smile.D. A small act of kindness brings a great joy.61. Which of the following is TRUE according to the passage?A. The elderly woman was knocked down by Tenyson.B. Tenysons idea ofbuying a flower gainedhismothers support.C. Tenysons care for the elderly woman puzzled the flower seller.D. The elderlywomanwas moved to tears by Tenysons gesture.62. The underlined word “intimidated” in the fourth paragraph probably means “_”.A. astonished B. struck C. frightened D. excited63. What would be the best title for the passage?A. Flower Power B. Mothers DayC. An Accidental Injury D. An Embarrassing MomentCIn the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal.New lineages for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest(投资) a lot of money in information technology and staff training in order to cope with the “phone rage(愤怒)”caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.“Many people do not like talking to machines,” says Dr . Storey Senior Lecturer in Marketing at City University Business School, “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be come out within five hours, but getting it done within two ); replacing a faulty product immediately: throwing in a gift voucher(购物礼券) as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example,” I know how you must feel”), and possible solutions (replacement, compensation or whatever suggests best meets the case).Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems.For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen. British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.Customer care is obviously here to stay and it would be a fool
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