SCH-Hotel-Job-Desc---9.02-Chief-Cashier.doc

POSITION DESCRIPTIONJob Title: Chief Cashier 职位：收银主管Department: Finance部门：财务Effective Date:就职日期：O R G A N I Z A T I O N S T R U C T U R E组 织 结 构Reports To: Income Auditor 汇报给：收入审计师Direct Subordinates: Front Office Cashier 前厅部收银员直接下属： F&B Cashier 餐饮部收银员 S C O P E职 责 范 围Chief Cashier responsible for manage the cashering function of the hotel ensuring accuracy, efficiency and guest satisfaction whilst minimising losses. 收银主管负责收银管理并保证收银的准确、高效同时确保客人满意。P R I M A R Y R E S P O N S I B I L I T I E S基 本 职 责1 . Leadership 领导能力1) Sets and maintains service standards. 确保服务标准。 Clearly describes standards. 清楚地描述服务水准。 Constantly compares performance to standards. 时刻用服务水准来衡量自己的表现。2) Leads the team.领导团队 Upfront, hands on, visible leadership. 出色的领导能力3) Motivates employees. 鼓励员工 Provides positive feedback & reinforcement. 反映积极的反馈同时强调服务标准 Listens effectively. 有效听取员工意见。 Seeks out employees concerns and offers assistance. 发现员工关注的问题并提供帮助。 Recognizes staff birthdays and other occasions. 确认员工生日和其他事宜。4) Coaches, counsels, disciplines employees. 培训、告诫员工并为员工建立一定的行为准则。 Logs specific incidents. 记录意外事件。 Sets time aside to offer advice. 规划时间并提出建设性意见5) Determines priorities, sets goals, and follows up. 确定工作优先级，制定工作目标并努力完成。 Prepares monthly action plan. 制定每月行动计划 Grades priorities. 设定工作优先级。 Prepares daily To-Do List. 设定工作优先级。6) Monitors and controls attendance, shift rosters. 监管员工出勤及倒班情况。 Prepares Attendance Sheets. 完成考勤表。 Prepares Shift Rosters. 制定节日值班安排。 Maintains absence statistics. 记录缺席情况。7) Participates in selection of staff. 参与员工选拔。 Reviews applications. 评审申请表。 Conducts interview. 进行面试。 Completes interview assessments. 完成面试评估。 Makes recommendations. 提出建议。8) Conducts performance appraisals. 鉴定员工表现。 Completes appraisal forms for all section staff. 为各分部员工作鉴定。 Analyses training needs and schedules training. 分析培训情况制定培训日程。 Conducts probation period reviews. 制定实习时间。9) Identifies and analyses problems and develops solutions. 确定并分析所存在的问题并提出解决方案。 Records critical incidents. 记录重要事件。 Shares problems with team and discusses solutions. 与团队共同讨论并解决问题。 2. Communication 沟通 Function: FOM for F.O. Cashiers. 与前厅部收银员有良好的沟通。 Outlet Mgrs for Outlet Cashiers Shop(s) Managers 与各餐厅经理和收银员有很好的沟通。 Other revenues generating outlets. 与其他收入部门有良好的沟通。 Directs to cashier personnel. 与收银员直接沟通。 Assistant Controller for control matters. 协助控制经理搞好工作。 Daily briefings for F&B Outlet Cashiers. 每天与餐饮收银员开例会。3. Administration 行政1) Establishes and maintains up-to-date policies and procedures. 建立并履行最新的政策和程序。 Reviews the policies and procedures quarterly or as needed. 按季度或按实际情况回顾各项政策和程序。 Updates existing policies and procedures as needed. 及时更新已有各项政策和程序。 Prepares new policies & procedures as needed. 制定新的政策和程序。2) Ordering/stock control. 订货/控制库存 Ordering/stock control of all checks and receipts books. 负责各种帐单及发票的领用,确保一定库存量。 Secures storage of all checks and receipts books. 对所有帐单和发票有严格的保管。3) Foreign Exchange. 外币兑换 Receives bank foreign exchange rates every morning. 每天从银行接收外汇牌价 Issues revised hotel rates according to usual. 发布酒店价格变动情况 Copies Mgr. Fin & Bis Support and EDP Manager. 将复印件转交财务总监和电脑部经理 Checks that formulas they have been updated in PMS. 核实最新PMS系统中更改的公式4) Participates in the smooth operation of Accounts Department. 参与财务部的运作。 Takes instructions from Assistant Controller. 听取财务副总监的指导。 Completes assignments as instructed. 完成所派给的任务。4. Guest Satisfaction 确保客人满意 Monitors guest feedback through usual chancels. 通过各种正常渠道收集客人的反馈信息。 Initiates action where service problems are highlighted. 服务出现问题时，及时想办法解决问题。 Monitors individual performers to ensure appropriate courtesy to guests/colleagues. 监督任个人的行为举止，确保礼貌待客。 Coaches where necessary. 对员工进行指导。5. Controlling1) Maximizes security on cash handling. 确保现金处理万无一失。 Identifies loopholes in keeping or transmitting cash with hotel and initiates immediate action as required. 及时发现现金运作中的漏洞，与酒店协调采取补救措施。 Constantly improves security measures in cash handling. 不断改进现金安全处理的措施。 Reviews security measures regularly with cashiers. 经常与收银员回顾现金安全处理的措施。2) Proper records of F&B checks and receipts. 登记帐单及发票的使用情况。 Ensure checks and receipts are used in sequential order by cashiers. 确保票据使用的连续性。 Reports and investigates any missing check/ receipt. 报告并调查丢失票据。3) Verifies and checks Foreign Exchange transaction. 核实外币兑换计算是否正确 Ensures foreign exchange transactions are handled properly by Front Office agents 确保前台外币兑换准确无误 Attempts to detect any counterfeit notes. 预防假币的收取4) Policies and procedures. 政策和程序。 Ensures adherence of policies and procedure by cashiers. 确保收银员按遵照政策和程序办事5) Random checks on House Funds. 抽查备用金。 Random counts cash floats of all float holders, minimum monthly. 至少每月一次，对收银员持有的备用金进行抽查。 Reports and investigates overages and underage。 调查并汇报任何长短款现象。 Coaches float holders as required where regular variances exist. 对持有备用金而经常出差异的部门和相关人员进行指导。6) Maintains internal control. 保持内部控制。 Provides information to superiors on irregularities. 将违背常规的现象汇报给上级主管 Investigates non-compliance with requirements/standards and revenue discrepancies. 调查不符合要求、标准及收入出现偏差的现象。 Follows up with remedial action. 跟进补救措施。6. Hardware Control 硬件控制 POS/Micros system and related equipment. POS/餐厅收款机和其他相关设备。 Daily checks cash registers. 每天检查现金入账情况。 Arranges terminal replacements as required. 若收银系统出现故障，如必要情况下需更换计算机终端。 Liases with EDP on problems. 与电脑房共同处理问题。7.Training 培训 Training program to newly recruited cashiers. 为新到员工制定培训计划。 Operations of POS/Micros system. POS机和收银系统的操作使用。 Cashiers procedures. 收款程序。 Attendance to orientation. 入职培训 。 Attendance of all staff to mandatory programs. 要求所有员工参加任务性工作。 Conducts training needs analysis. 进行系统性培训。 Initiates training programs as needed. 根据情况制定培训计划。 Prepares monthly and annual training plans. 制定每月及年度培训计划。 The above key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that maybe inherent in the job. 以上为收银主管的基本工作内容、职责范围，不应被用作实际工作内容的详细描述。CHARACTERISTICSESSENTIALDESIRABLEREQUIRED基本情况 基本要求 特长PHYSICAL身体状况Height/build; Age; Sex; - Age 23-25, Male/Female. -Smart.身高；年龄；性别 -23-25岁，男/女 -思维敏捷Presentation; Speech; Health - Good health. -身体健康形象；语言；健康 -Neat & mature appearance. -形象气质良好 -Clear and courteous voice.- 声音悦耳，吐字清晰LANGUAGES - Good command of spoken and 语言 - 英语口语良好 written English. - Local language(s). -本地语言QUALIFICATIONS/ - Secondary school graduate. - Matriculated. TRAINING -