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精品文档 1欢迎下载 ChangeChange MyMy SeatSeat W Excuse me Sir you are not supposed to smoke here M I beg your pardon W Your seat is in the non smoking section so please refrain from smoking M Oh I see since I m a heavy smoker May I change my seat W Then I ll try to find a seat in the smoking section One moment please a few minutes later W Thank you for waiting I found a seat in the smoking section for you M Oh did you Thanks a lot BottomsBottoms upup W Excuse me would you like a drink before your meal M Pardon me W Would you like a drink M Oh I see I ll have a beer please W Ok here you are M Thank you How much is it W Well all the drinks including beer are free of charge M Are you sure Then I d love more beer please W Don t worry It would be back again a little later W Are you finished M Yes may I have some more beer W Oh sure I ll be back in a minute W Thank you for waiting Here it is Did you enjoy your meal M Yes the meal was very delicious and I am enjoy it very much I am full W Is that so I am glad you enjoy it WhereWhere isis thethe toilet toilet M by the way miss where is the toilet W toilets are in the rear i am afraid all the toilet are fully occupied at the moment M what oh what we live thank you very much for your help miss W you are welcome I I don tdon t feelfeel wellwell M excuse me miss my friend is sick W is he yes he looks pale is there anything i can do for him M yes pelease give him some water W certainly M and do you have any medicine for air sickness W well yes i ll give him the medicine too M i ll appreciate your help i i mightmight missmiss thethe connetingconneting flightflight W ladys and gentleman our flight will be delaied for 1 hour due to the 精品文档 2欢迎下载 conjecturing inin thethe airportairport M excuse me miss what did announcement say W we ll be delay for 1 hour because the airport is very crowded M no kidding we ll miss the connecting flight W oh will you that s too bad we are really sorry to cause you a lot of trouble M i am really have to get to paris by this evening would you pleased try to find any other available flight wherewhere isis thethe immigration immigration W may i see your passport M here it is W how long are you going to stay M for one week W what is the purpose for your visit M for sightseeing W where are you going to stay M at the hilton hotel W do you have anything do declare M no nothing W how much money do you have with you M i have ten hand dollars in japanese yen lost and found office M my baggage is just missing W do you have air ticket and claim tag M here they are W well and would you fill this PIR form and also we need your signature here M how soon would you deliver my baggage W totally by tomorrow evening W which hotel are you going to stay M at the downtown hilton hotel W when is the expected date of your departure M i am going to return next week i i couldn tcouldn t passpass thethe baggagebaggage checkcheck W open your suitcase please M ok here you are W do you have anything do declare M no i don t W any cigarettes baker M yes i have two cotton of cigarettes one bottle of whisky W what is the white powder are they drugs M no this is the medicine for the stomach W may i open one of those let me taste it 精品文档 3欢迎下载 M yes sir go ahead here you are wewe cannotcannot findfind a a reservereserve carcar W hello is this the ABC company M yes may I help you W we have just arrived from Tokyo only looking for a reserve car of your company All of above we cannot find it M what is your reservation number W our reservation number is J 221 M let me see Oh yes we have your reservation number W you mean you haven t arranged any car M I m sorry to say no W here I ll take taxi instead how do you refund us wewe cannotcannot findfind youryour namename M do you have a reservation W yes here s confirmation slip M I m afraid we have no reservation by this name W no reservation Where been Do you have any rooms available M I m afraid all the rooms are fully booked W you mean we can t stay in this hotel tonight M you are right We have no more rooms available for tonight W then would you recommend any other nearby hotel M ok I ll call ahead thethe roomroom hasn thasn t beenbeen cleanedcleaned upup yetyet W hello is this house keeper M yes madam may i help you W this room 117 and we have just checked in M yes W our room hasn t been cleaned up yet M so would you send one of your house keepers to clean up our room W oh yes madam we ll come right away then your room number and your name please W our room number is 117 and my name is terry chen M thank you would you hang up and wait 精品文档 4欢迎下载 i i don tdon t likelike mymy roomroom W i have a reservation for a single with bath M we are sorry but single rooms have been occupied W what s the room rate it is a little expensive for me do you have any other rooms M then how about this room with just shower W may i see the room i ll take this room is the rate for the room only M no sir the tax is included MyMy suitcasesuitcase hasn thasn t beenbeen delivereddelivered yetyet A Well we ve been waiting for our luggage for about one hour B What kind of bag is it A It s blue Samsonite bag B What is your room number and your name please A This is room eleven seven and my name is Terry Chen B Well let me check We delivered four bags to room 1106 you friend s room about an hour ago A My friend s room Oh I see Thanks a lot B You re quite welcome I veI ve leftleft mymy keykey inin mymy room room M I can t get into my room I mean I left my room key inside W I see sir Those two ladies in front of your room did the same thing twenty minutes ago M Oh did they Well would you give us an extra key to the room W I am afraid we have no extra key So I will send somebody to your room M By the way what should I do with the key when I go out W Please drop it at the front desk when you leave the hotel TheThe redred lamplamp onon thethe phonephone isis goinggoing onon andand offoff W Hello this is room 1205 Our message lamp is flashing M Hold on a minute please W Thank you M I am sorry to have kept you waiting Mr Johns needs a telephone call from you W Would you bring the message to my room M I m afraid we have nobody available at the moment W Then I ll come down and pick up the message immediately M OK we wait for you I I wonderwonder howhow I I shouldshould taketake a a bathbath W Hello I m now trying to take a bath but there are too many buttons 精品文档 5欢迎下载 would tell me how to use them M I see we have an explanation left on the table If you follow the direction it s quite simple W I read it but I couldn t understand it Would you come to my room and tell me how to use them M Oh certainly W And also tell me how to use other switches HotHot waterwater overflowedoverflowed fromfrom thethe bathtub bathtub W Hello hot water overflowed from the bathtub Would you help me M Would you turn off the tap W I did it M Then will you put all the towels under the bathroom door W Ok I will M I will have our housekeeper come right away W I am sorry I was too tired to fall asleep M When you woke up the water was coming out the tub W Right Can I compensate for the damage with the travel accident insurance ThereThere areare tootoo muchmuch noisynoisy inin nextnext room room W I m sorry to trouble you but there are a lot of noise in next room M Oh is there Which room is it W It I think the neighbor on the right M You mean the room 1818 W I m not sure but I think so I m very exhaust but I can t sleep M All right woman I ll check and tell them to be quiet W If the nest room is still noisy could you give me another room please WhatWhat happenhappen toto thethe roomroom service service w Hello Is this room service M Yes May i help you w This is the room 1425 we asked for the room service an hour ago M we are very sorry to cause you a lot of inconvenience w What s the matter M We re rather busy right now It will take another 15minutes w Is it really going to take that long will you rush the order M I m afraid it will take 15 minutes at most w ha well we have no choice MyMy laundrylaundry isis notnot readyready yet yet W Hello I set up my laundry yesterday are they being ready M They will be ready this afternoon W Oh no I m leaving for Japan at eleven this morning 精品文档 6欢迎下载 M Is that right We are very sorry W I thought it the same day service Anyway please do a hurry M I m afraid be can returned by eleven o clock W Well then Would you send to Japan please M Yes we ll do so WhereWhere isis thethe keykey toto thethe safetysafety boxbox W I am sorry to say this but I seem to have lost the key to the safe M Where do you think you lost it Outside the hotel W Yes I believe so How should I compensate for this M I am afraid Ma am you have to pay 100 US dollars since you lost the key W What 100 US dollars Is it covered by the insurance M I am afraid no It is not covered by this insurance somethingsomething isis wrongwrong withwith mymy billbill Woman well we didn t ask for this room service maybe someone else ask it I m sure Man Oh is it let me check Woman yes please Man I m sorry to say this room charge is yours Woman We payed for the room service already in our room Man Do you have any evidences Woman No we got know we see it and pay it on the spot CouldCould youyou keepkeep mymy bagbag untiluntil i i leave leave M Can i help you madam w yes would you keep our bags until 6 00pm M Are you all our grests W yes we checked on just now m please fill in this form W Is this all right M so you re leaving this evening we ll keep your bags until 6 00pm here is you tag W Thanks a lot W W excuse me would you tell me how to return to Honten Hotel I m afaid I lost my my way M did you have hotel card or something W let me see yes I have yhe address and hotel telphone number here M oh you stay at the down town Yonden when you go down two blocks this way and turn left you will find it on your right W I don t understand very well could you give me a map 精品文档 7欢迎下载 WhereWhere isis thethe restaurant restaurant Excuse me is there any restaurant around here I am sorry but I don t know I am stranger here myself Oh I see Why don t you go to a coffee show or something else and order a cup of coffee There you find nice and clean restaurant Good afternoon what can I do for you I have a cup of coffee please where is man s room It is over there near the door NoNo photographingphotographing inin thethe museum museum W Execuse me In this museum you are not supposed to take pictures M Is that right I didn t know it W Will you give me your camera We have to confiscate your film M Will you forgive me Could you return my camera W We will keep and return it later M Oh I see Then can I buy slides and picture postcards somewhere W You can buy them at the souvenir shop near the exit IsIs itit thatthat expensive expensive W Take me to this address please M Yes Ma am M Here we are W How much do I owe you sir M 30 dollars Ma am W Are you kidding The meter says 15 dollars doesn t it M Yes but we need some extra charge and some tip too W I don t get it I ll go and have our doorman talk to you then M Ok Ma am Calm down 15 dollars will do Oh my Oh my it sit s brokenbroken W hello i bought a pen in your shop just before M yes thank you very much W now i came back to the hotel and try to show it to my friend the pen is broken i am afraid M oh is it W would you change it to a new one M yes certainly you have the receipt W yes i do M then would you kindly come to our shop with the receipt by 10 精品文档 8欢迎下载 o clock we ll replace it W thank you so much thisthis isis notnot whatwhat i i boughtbought W hello i bought a china dress in your shop this morning M yes W i bought one size up by mistake M oh did you W i wonder if you can change it to one size down M yes of couse will you come with receipt W then i ll come to your place later in the evening and how late is your shop open M until 8 o clock madam we are looking forward to seeing you i i waswas nicelynicely taketake himhim inin W you are from japan aren t you M oh yes W i love japan a lot M i am glad to hear that W let s go to another place where my friend is working let me pay here M thank you i ll pay next then W oh i must be going now it was nice talking with you M check please W 500 US dollars M no kidding we have only 5 bottles of beer W you had champagne for the girl couldcould i i possiblypossibly borrowborrow a a jacketjacket andand a a tietie W well sir we are asking all our guests to wear a jacket and a tie in our restaurant M is that so i didn t know it can i possibly borrow a jacket and a tie W i am sorry you can t borrow a jacket and a tie M then we ll return to the hotel and come back will you change the appointment W certainly what time will you come back M at 7 please W how many in your party M a party of 13 W alright we are waiting for you at 7 ThisThis isis notnot whatwhat I I orderedordered M I will have sole then W All right how about the other guests M The rest of us will have this today s special please W Ok 精品文档 9欢迎下载 M I am sorry but I ordered sole not the same as the others Will you change it W I m afraid we have no more sole M Then I ll have the pork cutlet instead W Certainly just a moment sir It sIt s aboutabout timetime I I leftleft W woman M man M Excuse me I ve been waiting my main dish for quite a time W Yes sir just a minute please I ll check with the kitchen After a while W Thank you for waiting It takes another 10 to 15 minutes I m afraid M I have an appointment in half an hour W I see M Do you have anything else I can have instead W Well sir yes How abour this stew We can serve you at once M I ll take this stew then CanCan I I taketake thisthis home home M Excuse me We ordered too much May we take the food home W Yes surely M Do I have to pay extra charge for that W No you don t It is free of charge M Well then will you put this and that into doggie bags W Certainly would you wait for a few minutes M Thanks Woud you give me another favor W Yes what is it M Some more Chinese tea for us please W Sure I ll be back in a minute YouYou addadd itit upup wrongwrong M Will you bring our bill please W Yes certainly I ll be back in a minute Here you are M Thanks Let me see I think there s a mistake on the bill here Would you mind checking please W Of course not Let me check Oh you seem to be correct M How about taxes service charge W Only ten percent of taxes included in the bill M Then 100 US dollars covers everything doesn t it W It sure does A A burglarburglar seemsseems toto breakbreak intointo mymy roomroom M Will you tell me the situation 精品文档 10欢迎下载 W I was in my friend s room talking for an hour or so M And then W I came back to my room and found my suitcase was open and my camera and five hundred dollars in cash inside the wallet were gone M I m afraid you must give up the cash Are you insured W Yes this is my overseas travel accident insurance card M I ll make a report for you and please claim this to the insurance company with this report MyMy bagbag waswas stolen stolen W Excuse me My bag was stolen will you help me M When did it happen W Just about half an hour ago M Tell me where it happened and how W Yes it was just when I was walking in the park I saw something children with a newspaper M That happens often these days Well please fill in this Report of Theft W I want to get in touch with the Chinese Embassy because my passport was in the stolen bag A A traffictraffic accidentaccident onon thethe busbus tourtour M Hello is Ms Alice there W This is she speaking M I m sorry to say your friend Ms Barbara was injured when she was on the sightseeing bus W Oh was she Where is she now M She has been hospitalized in American Hospital and it might take a few days to recover W Will you give me the telephone number of the American Hospital and is the hospital near here M The telephone number is 222 1111 And you can reach there in 10 minutes by car I I havehave a a feverfever W What is your temperature now M My temperature is 39 degrees centigrade W How high was your temperature yesterday M I didn t take my temperature but I felt feverish W Will you open your mouth Your throat is swollen M Doctor I can t eat any foods because I had a sore throat W You seem to have a cold I ll give your an injection and let me write down your prescription Where sWhere s thethe pharmacy pharmacy W Do you have cold medicine 精品文档 11欢迎下载 M Yes but do you have a prescription with you W No I don t M I m afraid you can t buy any medicine without a prescription from a doctor W I have a headache Is there anything I can buy without a prescription M Then you can buy Aspirin W I will take the Aspirin then And have you a small first aid kit M Yes here this is W I ll take it too M Thank you and take care PleasePlease callcall anan ambulance ambulance W Excuse me sir But please call an ambulance My friend suddenly got a sharp pain in the stomach M Is he all right There s a big hospital just around the corner W Oh is there Will you find someone to take us to the hospital then M All right sir I ll have someone to take you there By the way is he insured W Yes he is M I m glad to hear that In case he s not insured the hospital will never accepts any patient I dI d likelike toto reconfirmreconfirm mymy flightflight reservationreservation M Hello I want to reconfirm our flight to London W Yes sir Did you call the airline M Yes I did But I couldn t communicate with them in English They speak only Spanish So I need your help W Certainly sir What is the flight number and when are you leaving M We are taking IB 385 to London tomorrow at 1 p m W Oh I see sir We have the airline office inside the hotel They have an English speaking staff Just dial 35 please I mI m afraidafraid allall thethe seatsseats areare fullyfully bookedbooked M Would you find any other available flight to Tokyo W Sure We try our best M Thank you W Mr Chen are you sure you re taking BA 007 back to Tokyo M Yes of course I think our travel agent would have made the reservation for us W I m a

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