SixSigma(推荐PPT57).ppt

SixSigma,Chao-TonSuDepartmentofIndustrialEngineeringGE96,World-classcompany,HowGEisdoingSixSigma,Decisiontohaveacompany-widequalityinitiativemadeatthetopSet“stretch”goal:6byyear2000Chose“SixSigma”approachandtoolsetCreatedSixSigmaorganizationineachbusiness,AchievingGEsqualitygoal:TheSixSigmaapproach,Quantitative,data-drivenmethodology,basedonstatistics,processunderstandingandprocesscontrolApplicabletomanufacturing,servicesandbusinesstransactionsUsestrainedteamsFivephasesforprocessimprovementDefineMeasureAnalyzeImproveControl,AchievingGEsqualitygoal:TheSixSigmaapproach,UsestrainedteamsChampions:businessleaders,provideresourcesandsupportSixSigmaimplementationMasterBlackBelts:experts,trainandmentorBlackBelts/GreenBeltsBlackBelts:leadSixSigmaprojectteamsGreenBelts:carryoutSixSigmaprojects,GECompany,Champion負責管理階層，不全面參與，但承擔成敗。MasterBlackBelt是全職指導者，有一身的技術、教學和領導能力。BlackBelt負責領導團隊，是專職的品質主管，著重關鍵流程，必須向Champion呈報成果。GreenBelt只是部分參與計劃，仍要從事本身的工作。,Optionalstructure,A,B,Oversee/GuideProject(s),ImprovementTeam,ImprovementTeam,BlackBeltorGreenBelt,GreenBeltorTeamLeader,MasterBlackBelt,BlackBelt,Sponsor/Champion,MasterBlackBelt,Sponsor/Champion,Coach/SupportProjectLeader,LeadProjecttoSuccess,AnalyzeandImplementImprovement,SixSigmadefinitions,CTQ“Critical-to-Quality”characteristic:customerperformancerequirementsforaproductorserviceOpportunityAnymeasurableeventthatprovidesachanceofnotmeetingspecificationlimitsonaCTQ,SixSigmadefinitions,DefectAnymeasurableeventwhichisperformingoutsidespecificationlimitsofaCTQDPMODefectspermillionopportunities,Thebreakthroughstrategy,ForeachproductorprocessCTQDefine,Measure,Analyze,Improvemanypromotedtokeyoperatingpositionsaftertheirassignments,750in98,SomeSixSigma“lessonslearned”,CommitmentoftopmanagementiscrucialQualityimprovementshouldbedrivenbymeasurable,“stretch”goalsQualityimprovementscanhappeneverywhere:engineering,R”involveeveryone,HavingcommonSixSigmavocabularies,processes,metrics,toolsandgoalsacrossalargecompanyenablesrapidspreadofSixSigmabestpracticesSixSigmashouldberegardedasaculturalchange,notjustatechnicalmethodologySixSigmaisanenergizingactivity,unleashingthecreativitytoimproveeveryaspectofabusiness,SomeSixSigma“lessonslearned”,GEsSixSigmafocus,9697:Internalmanufacturingqualityproductivity,cost,capacity9700:DFSS:newproductdesignperformance,reliability9899:Transactionsqualitydelivery,service9899:Supplierqualitycost9900:Customerdelight:makecustomersfeelthebenefitsmarketshare,volume,price,SixSigmafinancialimpact,$Million,WhatdoesSixSigmameanforGE?,ValuetoourcustomersSourceofcompetitivestrengthKeyelementforcontinuedgrowthStrategyforrunningabusinessTooltoeliminatevariationVisionofproductandserviceexcellenceMetricofworld-classcompanies,Example德州儀器,1991年與Motorola簽訂合作協議由德儀成立一支QIT種子部隊，前往Motorola接受一系列的訓練課程。德儀版本的6教材製作完成（1992年5月）全球各地德儀員工（挑選15000名）進行訓練課程（1992年底前完成）,Example台灣德州儀器,受到日本德儀獲得戴明獎(1986)之影響1986，TQCAwareness成立專責訓練機構1990年，鑽石哲學1991年，獲中華民國國家品質獎,Example台灣德州儀器,M：強迫的（必須的），R：推薦要用，