职场形象塑造及服务礼仪——上海智瑾（Professional image and service etiquette - Shanghai Jin Chi）

1、职场形象塑造及服务礼仪 上海智瑾（Professional image and service etiquette - Shanghai Jin Chi）Professional image and service etiquette2010-7-301, grooming and occupation imageAppearance instrument concept: instrument, that persons appearance, including appearance, behavior, attitude and manner. In government, busine

2、ss, business and social occasions, one of the instruments can not only reflect his cultural accomplishment, can also reflect his aesthetic.The so-called instrument, refers to a persons appearance and appearance, including the persons appearance, posture, clothing and personal hygiene, it is the appe

3、arance of the mental outlook.The so-called personal demeanor is the external portrait a persons character, temperament, culture, morality, stable behavior people have their external performance. Good personal style is the pursuit of each person, good personal style and is in need of long-term traini

4、ng and practice. It is the inner unity of beauty and physical beauty, is one of the internal and external beauty combined, is a persons overall beauty.Occupation image meaning, and pointsOccupation: image through the dress, demeanor, reflect a persons personality and impression in line with their pu

5、blic role set up.A persons occupation image is a comprehensive performance:Knowledge image: professional knowledge, social knowledge, knowledge of nature etc.Intelligent image judgment, innovation, decision-making etc.The spirit image of world outlook, values, moral character, etc.The external image

6、, appearance, appearance, deportment, behavior, speech etc.Occupation image meaning:First of all, the characteristics of humanity personal characteristics through the image expression, and easy to form a first impression. The first impression will play a key role in personal job, social activities.

7、Occupation image is not qualified, occupation temperament of poor people, it is difficult to get the approval of others, the work effect is not ideal.Second, non material sales job occupation, customers are more. If your occupation image can not reflect the professional degree, not to bring customer

8、s a sense of trust, all the skills are in vain.Main occupation imageThe first to be elegant. Second simple, third moderate, fourth coordination, fifth others, sixth grave.Male:Appearance(1).The hair is neat and clean, elegant, not weird hairstyle is the most basic requirements;Every one should choos

9、e according to their own face, hair color, shape choice of hairstyle, this is the first level;The mens hair is not more than the collar, ladys hair is not more than the shoulder, if you have long hairIf want to reach a higher level, it is the selected hairstyle and their temperament, occupation, ide

10、ntity matchEffect of the good hair really is Yang your director, and avoid you short.(2) faceFace is the appearance of the first body is exposed parts of the longest time, is also the most attractive.The man in the clean density meterThe main three aspects:(1) clean, tidy and generous. No one love a

11、nd sloppy and love health people.(2) the overall style of health and comfort.No beard, long hair, and hair tail does not exceed the ears,The hair line is concise, smooth and natural as well, in order to give people a healthy and comfortable feeling.(3) to develop the consciousness of self health car

12、e. Facial cleansing,Specific requirements are as follows:Eyes: no gum, no sleep, no congestion, no strabismus. Good, clean and bright glasses.Dont wear sunglasses or tainted glasses.Ears: inside and outside clean, no.Nose: the nose clean, no runny nose. Nose hair is not exposed.Mouth: neat white tee

13、th, no smell in mouth, no bubble, no chewing gum and other food reception.Face: clean, no acne.2, the appearance of tabooThe snack on business occasions to pull the nose, tick nails, teeth, yawning;The nail biting, hum ditty, whistling, mumbling, playing.To speak loudly, foul language, chat;The coug

14、h, sneeze, spitting;The mobile phone, watch non-stop;Two, dressAll the mens clothing, dress suit is the most important, in todays business activities, men in general are so solemn and will appear in Western dress and leather shoes, formal. In a decent suit dress will make you look elegant, rich conn

15、otation and extraordinary.1, suit.Choose a suit, the most important thing is not the price and brand, but many details including fabric, cutting, processing, etc. Style: concise and focused on materials, cutting and manual. Color: color is appropriate, at least to have a dark blue suit.2, tie.The ti

16、e is the punchline. And the color shall coordinate their suits and shirts, but also clean and smooth without wrinkles. In addition, tie length should be appropriate, should just lay the tie tip touches the belt buckle, the width of the tie should suit with the width of harmony.3, shirt.Collar type,

17、texture and style, are to be coordinated with the coat and tie, the color should be with their own personality. In general, pure white and blue shirt is essential for business people. At the same time, must pay attention to the collar and cuffs are clean.4, socks.Socks rather long not short, not to

18、sit down after his leg is appropriate. Socks colors and dark suit coordination, relatively safe, light colored suit with light colored socks.5, shoes.The shoe style and quality, but also directly affect the overall image of mens leather shoes, casual style with the best piece of the leisure suit. In

19、 color: black or dark brown leather shoes, leather shoes, because the color is the same classic. Keep your shoes clean and bright and clean, the shoes will give people a clean, professional.A man wearing a suit sixAvoid improper collocation of socksSocks are key details reflect mens taste. The textu

20、re should be cotton socks. Standard Dress Socks color is black and brown, gray, blue, color or simple jacquard. We should try to make the same or close to the trousers, shoes and socks, three colors. Socks can not exposed.A short trousers, trousers pants length standard shoes cover;Two bogey shirts

21、in the outer trousers;Bogey the collar is too large, there is a gap between the collar;Avoid harsh color;Avoid tie tie is too short, the general length of the tip of the tie belt buckle cover;Dont buckle buckle Shirt & tie;Bogey jacket sleeve is too long, it should be more than 1 cm short sleeve shi

22、rt;Jacket, pants bag avoid suit in baggy;Nine bogey suit and a pair of sports shoes;femaleAppearanceHair: the hair combed, does not cover the eyes or face, long hair no more than shoulder, if have long hair tied up, not Dai Kuazhangs hair.A modified makeup face:Hand: do not stay long fingernails, op

23、tional light nail oil, do not exaggerate the ManicureFoot: clean socks, not exaggerated color, try to wear pink socksBouquet: fresh, without strong perfumeTwo, dressRecommended to choose the occupation female dress:Less weight, light quality quantity, exquisite workmanship and material, to fitFabric

24、: cotton, silk, wool and natural etc.shoesWith low heels or betterKeep your shoes polished, to wipe her.The color and the color of clothing must match the principle of shoes must be in deep color clothes,If the ratio of clothing color is shallow, so must the matching color and other decorations.Jewe

25、lry and ornaments:Occupation women hope is the performance of their professional ability, wisdom and experience, so to take jewelry must be wearing simple jewelry, inappropriate ornament and decoration of the professional image of the great.The earrings are very important jewelry, but not too muchAl

26、though the glasses make people feel Wenqi, but it denied the female specific affinity, are rigid, as far as possible with contact lensesThe handbag to fine small delicate, not full fortress. Bag, scarf color to some jumpShirt:Light shirt still have authorityLong neck lady is not suitable to wear V s

27、hirtsBuy one or two wear lace shirtPlump women best dressed in a color of clothing2, service etiquetteCourtesy, instrumentLi: respect; instrument: CeremonyIs in the process of interpersonal communication, process performance to a certain, common procedures and methods of self-restraint and respect f

28、or others.To dress, communication, communication, EQ etc.The concept of service etiquette refers to the staff on the job, through speech, behavior, behavior, respect and norms and practices of customer friendly. Service etiquette is the specific process and means to display the service, the service

29、visible invisible.Service etiquette: good warm and thoughtful attitude, keen observation ability, oral expression ability and flexible and standard event processing capabilities.Basic etiquette knowledgeEye contact: customer first and eye contact time not less than 3. AffableLook, kind, friendly, fr

30、iends, the scope of sight letter on the eyes and nose.Eye contact: Skill: the line of sight to the authority, superior performance. Look down: obedience, mercy. Eye level: performance objective, rational.Bogey: up and down.So when the customer said, to head up, looking at the customer to answer, int

31、roduction, then pay attention to the goods. When customers see goods, to follow his eyes, move your eyes. How to move the head, the head with the eyes, dont head, eyes move.Etiquette distanceClose the distance is 0 to 0.5 metersCommunication distance: 1.5 to 3 metersYou just smile about public dista

32、nce of three meters awaySmileEyes smileThe mouth is in the shape of UA row of eight teethSmile and nod right, moderate body forward, honest and effective eye contact, do not hold hands in the chestA smile is not suitable for occasionsWhen the solemn atmosphereThe guests with sorrowWhen the guests ha

33、ve defectsThe customer very embarrassed whenPolitely: hello, please and thank you, sorry, goodbyeTalk and listen to each other each other face posture:Taboo: look around, reading newspapers, with a tired face, yawn.Handshake: handshake standing, looking at each other, smiling.P: respect for first or

34、derP time: 3-5 secondsP taboo: wearing a hat and gloves to shake hands with peopleGuide: the way to go two or three paces from the position in the guests left, random and greeting customers.RideThe guests first, after their.Take the initiative to open the door and motioned the guests sit after closi

35、ngVery good in the car seat, rear seat for the driver is onElevator.The first guests into the elevator, and stood before the button, after customers out of the elevatorShould the elevator with the other passengers, do not talk about housing or personal thingsName card: delivery / pick to be with my

36、hands.Pass the name card, hands respectfully pass, the other name isThe name card, respectfully with both hands holding. After took the name card to read it carefully or consciously, talk about the name card contentIf you have to take things as far as possible, right hand, left hand supportTelephone

37、 EtiquetteThe bell sound within three words,Pick up the phone first zibaojiamen, ask the callers intentionTo seriously understand the intention, necessary to repeat and echo each other talkGood telephone recordsLet them hang up firstMobile phone etiquetteShutdown: boot will affect the safety of the occasion, such as gas station or on the planeShutdown or shake: public, not on a mobile phone or SMS contact, try to keep quiet, and go away.Mobile phone short message: watching others do not view the me