市场客服工作管理规定

1、市场客服工作管理规定(一)客服部员工应遵守公司的保密规定，禁止非客服部人员进入客服部。输入后台的资料属公司机密，未经批准不准向任何人提供、泄露。违者视情节轻重给予处理。(二)客服部员工必须按照要求和规定，科学地采集、输入、输出信息，为集团领导和有关部门决策提供信息资料。采集、输入信息以及时、准确、全面为原则。(三)信息载体必须安全存放、保管、防止丢失或失效。任何人不得将信息载体带出客服部。(四)客服部员工应爱护各种设备，降低消耗、费用。对各种设备应按规范要求操作、保养。发现故障，应及时报请维修，以免影响工作。(五)严禁将电脑用于私人学习或玩游戏。违犯者视情节轻重给予罚款处理或行政处分；屡教不改

2、者予以除名。(六)客服部设备应由专业人员操作、使用。禁止非专业人员操作、使用，否则，造成设备损坏的应照价赔偿。此设备责任人也负相同责任待添加的隐藏文字内容1(七)了解本部门的工作业务，掌握本部门文件材料的归档范围，收集管理本部门的文件材料。(八)认真执行平时归档制度，对本部门承办的文件材料及时收集归卷。(九)承办人员借用文件材料时，应积极地提供利用，做好服务工作，并办理临时借用文件材料登记手续。 (十)员工打电话，用语应尽量简洁、明确，以减少通话时间，不提倡员工在公司内打私人电话。(十一)公司不允许员工在公司挂私人长途电话。因工作需要挂长途电话的，需亲自填写长途电话申请单，注明部门、通话人、对

3、方地区及单位、因何业务通话等，并经该部门负责人签字同意后方予挂拨。负责人不在的，应由主管领导签字同意，部门负责人及主管领导均不在，又确因业务需要挂长途电话的，通过总办同意可先行挂拨，但事后通话一定要 三日内补办审批手续，逾期不补办者视为挂私人电话，电话费由其本人双倍负责。(十三).办公室内保持整洁，上下班之前须清理。29c91afe4ced1b6c8795ad9c91afe4ced1b6c8795ad91afe4ced1b6c8795ad9c91fe4ced1b6c8795ad29c91afedd1b6c87d1b6c8795ad9c91afe4ced1b6c8795ad91afe4ced1b

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