国际酒店餐饮部西餐厅操作手册 sop Western Restaurant 2 Presenting menu

1、STANDARD OF OPERATION PROCEDURE DEPARTMENT: FOOD & BEVERAGESECTION: Western Restaurant JOB TITLE: HostessTASK NO: HS.W.R 02 TASK: Presenting menuPAGE 1 OF 1 EQUIPMENT REQUIRED: Reservation Book & Western Restaurant Menu WHAT TO DOHOW TO DOWHY TO DO 1. Check the menu befo- Hostess should check every

2、part of the menu after Propeer hygiene will help re presenting it to the it was returned from the guest and waiters. The ensure that our guests w- guest.menu should always be clean, tidy and up-to-date. ill have a good impressi- on of the restaurant. 2. Presenting the menu Open to the first page of

3、the menu, never present in a pleasant & profess- a closed menu. If there are ladies in the group,Being courteous shows ional manner.serve them first, gentleman next, host last.our guests that we are Standing at the right side of the guest, bend the sincere. upper body, show we opened menu in front o

4、f theShows respect & humility. guest and say Excuse me, Madam / Sir, here is our menu Use your right hand. 3. Introdure other stand- If there is some other tent card or chefs recomm-Try to sell more to maxim ing menu.andation, show this to the guest also.ize our guests enjoyment. 4. Introdure the se

5、rviceIntrodure the waiter to the guest This is # #, hellLet the guest feel at ho- waiter of this section.take good care of you during your lunch / dinner. me, friendly & warm. or Please take your time to look through the men- u frist, # # will be come to help you in 3 minutes. Always have a smile wh

6、en talking to our guests.Being humble will delight our guests. 5. Leave the table.After the introduction, give time to guest to look thr- Disturbing our guests is ough the menu, leave the guest table quietly with rude and disrespectful. smile. Remarks: When presenting menu, dont stand at the sameShowing respect is part place, should attend to individual gue