国际酒店前厅前台操作程序 FO-047 Express Check Out

1、HYATT REGENCY DONGGUANFRONT OFFICE OPERATIONS MANUALGENERAL POLICIES & PROCEDURESPolicy Name:Express Check OutEffective Date:01 June 2006Revised Date:NilApplicable :All StaffForms to use:NilRefers to :NilPurposeThe purpose of this policy is to ensure that a consistent procedure for Express Check out

2、 is maintained.PolicyIt is the policy of Hyatt Regency Dongguan to operate the checkout in a swiftly manner; thus avoiding potential delays and unnecessary waits for the guests, and allowing the GSO to perform their operational duties with ease in the event of a heavy departure. Basic Criteria Expre

3、ss checkout is only suitable for hotel guests utilising international credit cards like American Express, Visa, Mastercard, Diners and JCB.Procedures Check in1. All arriving guests holding one of the above credit cards upon checking in must have their card swiped in the “Opera” system to obtain an a

4、pproval code.2. Front Desk Staff must check if a complete guest profile already exists before offering express checkout. This is because more often than not, the hotel is required to send a copy of the invoice via fax or mail to the guests company.3. Obtain a business card from the guest if the gues

5、t profile is incomplete4. The Express Checkout Form must be presented for the guest to sign (Right Portion of the Registration Card) when the guest agrees to take the offer.5. Inform the guest that we will send a copy of the bill to his/her room before 2300 hrs on the night before the departure.6. C

6、heck with the guest if a copy of the bill is required to be faxed or sent to the company.7. After confirming the departure time, enter the departure time accordingly in the system. Input in the remarks: POA/XO/20-22FEB8. Enter X/O in the Checkout Alert to alert the cashier when an originally express

7、 checkout guest approaches us at the Front Desk for a physical checkout.9. Select Source Code = EXP C/OUT. In this case, the Morning Team Leader can quickly tally the Express Checkout Form with the system. Also, the Morning Team Leader can have a quick glance at how many express check out for the da

8、y at any time.10. Submit the Express Checkout Form (2 copies) for filing. An Express Checkout File is kept at the back office.11. The form is filed accordingly to date 1-31 of the month.Procedures the Night before Departure1. Afternoon Team Leader to check Source Code from “Opera” for the next day e

9、xpress checkout guest and prepare to print the folios.2. To advance folio the last night prior to print and deliver between 21:00 23:00 hrs.3. To insert the bill in our A4 Fax envelope (ticked document) and have the Bell to send to the room.Procedures the Day of Checkout1. Morning Team Leader to check all the express checkout for the day against the system2. If the guest had departed, checked out the room with the Express Checkout Form attached to the room folio (together with credit card if any).3. Check if we are r