国家开放大学电大专科《国际商务礼仪》期末试题及答案（试卷号：3981）

1、国家开放大学电大专科国际商务礼仪期末试题及答案（试卷号：3981)第一部分判断题(30分）There arefifteenstatementsinthissection.Markthestatements True(T)orFalse(F) according to what you have learned in this course.1. The first rule of etiquette is that the other person feels comfortable.2. We can gain a level of confidence knowing the basic

2、rules of etiquette.3. If you are a woman and a man wants to open the door for you, try to do it yourself.4. Traditional etiquetterulesstate that when walkingon a sidewalk,the man always walks on the outside,or curbside, of a woman.5. Representing oneself orones company inanunfamiliarbusinessenvironm

3、ent can present some challenges.6. Goodmannersallowyoutogainpersonalconfidence,butplayaminorrolein generating profits.7. Negative behavior can cost a person a promotion, even a job.8. Oneofthe basicrulesofappropriateprofessionalattireistolearnthecorporate climate.9. If you are in a service organizat

4、ion,consider everyone who comes your way to be a potential customer.10. Direct eye contact betweenprofessionalsis consideredrude andmakespeople feel uncomfortable.11. Quality management practices do not recognize that all people are our clients.12. Outside visitors to our company, of course,are pote

5、ntial clients,but people within our own organization should not be considered our clients.13. Shaking hands is a wonderful opportunity to connect with other people.14. Whenyoubeginaconversationwithanotherperson,trynottotiltyourhead forward the person.15. Try to avoidthe habitof usingpossessivepronou

6、ns when describingcoworkers, such as my assistant.第二部分选择题(20分）There are five questions in this section.Each question has one or more than one correct answer. Select the correct answer or answers.16. What should men do when shaking hands with women?A. Have a firm vertical handshake.B. Turn their knuc

7、kles to force the woman to give a curtsy handshake.C. Shake hands on an equal basis.D. Shake hands with a woman differently than shaking hands with another man.1;. In a western restaurant, how should you do to get the attention of the server?A. Call the server out loud.B. Snap your fingers to the server.C. Try to make eye contact with