ScribeandSend

1、LOGOPresented by Group 4Scribe & SendGroup Membersn120508Sissi (Wang Xi)n120521Nirvana (Zhao Hanqing)n120525Jessie(He Jiaqi)n120528Nancy(Zhu Linnan)n120535Legolas (Nie Hongxi)AgendaCompany LogoVocabularyIntroductionStructure & Culture Communication ClimateWork EnvironmentConclusionVocabulary Blue-co

2、llarn.蓝领阶级蓝领阶级 ，体力劳动的，体力劳动的manual labor Scriben.抄写员抄写员amanuensis(escribano) Illiteratesn. /adj. 文盲，未受教育的文盲，未受教育的 without education Fringen.边缘边缘margin Spartanadj.斯巴达式的（简朴的斯巴达式的（简朴的) austere, simpleCompany LogoVocabulary Incentive n.激励，刺激激励，刺激 encourage you to do sth Accuracy n.精确度，准确性精确度，准确性 exact or

3、 correct Firm adj. 严格的，掌握的严格的，掌握的 strong and in control Distant adj. 冷淡的，疏远的冷淡的，疏远的 aloof, indifferent, not friendly Scattered adj.零散的，疏落的零散的，疏落的 spread far apart over a wide areaCompany LogoVocabulary Couponn.息票；赠券；联票息票；赠券；联票 oakley, annie oakley Crummy adj.微不足道的；寒酸的微不足道的；寒酸的 negligible, bit Rurala

4、dj.农村的，乡下的农村的，乡下的 country, sylvan Bucksn.美元美元money Mileage n. 英里数英里数 mileCompany LogoVocabulary Migrant n. （为工作）移居者（为工作）移居者migrator, migr(move)+ant(people) Expertise n. 专长专长 expertness expert(专家）专家）+ise(名词后缀名词后缀) Advertise v.做宣传做宣传 try to sell Potential Customers 潜在客户潜在客户 future customer Repeat busi

5、ness回头客回头客 who buy you services more thanonce repeat: perform again Company LogoScribe & SenduA small chain of service outletsu14 branch officesuLocated in villages or small strip mallsuServices nDesktop publishingnPostersnSpecial mailingCompany LogoScribe & SenduTarget marketsnBlue-collarnMigrant f

6、arm workersnManual laborersuEmployeesnHigh school educationnBasic skillnPaid a base hourly rateCompany LogoRolesuJuan Carlos Molino: owner nSon of the founderuAnn: supervisor of a rural officeuEmployees: Joe, Mary, Jim, Agnes, SherriCompany LogoRoles in the MeetinguSupervisornAnn:SissiuEmployeesnJoe

7、: Nirvana nMary: JessienJim:Legolas nAgnes: NancynSherri: JennyuPhotographernTaylorCompany LogoStructureuMain officeuTow type branchesuWeekly supervisors meetingCompany LogoCentral-officeBranch-rural officeBranch- near citiesOrganizational cultureuSpartan furnishingsuNo private officeuStorefrontnCro

8、wded nDisorderedCompany LogoLeadershipuJuan Carlos MolinonDo any job in any officenFriendly but firmnDistant uAnnnProfessional abilitynLack of management skillCompany LogoThe meetinguWeekly supervisors meetinguUnannounced meetingnNegative emotion nPersonnel not completenWrong information uAnnounced

9、meetingnStaff participationnEmotional stability Company LogoBusiness CommunicationPositive CommunicationNegative CommunicationRegular ConferenceSeminarInformal MeetingNo one wanted to save the problemchange the problems about their boss and complainCommunication ClimateRapidNeatOrderedEfficientRatio

10、nalCommunication ClimateHow to change the communication climate in branch office?Employees & CustomersCompany LogouCommunication Climate to CustomersnHarmonious nTrust each otherWork EnvironmentuNot a comfortable workplacenNo private officenOpen area division is not clearnOne cash register to servenScattered chairs for customersCompany LogoWork EnvironmentuNon-overpowering PlacenSupervisor without decision-making abilitynAsks the suggestions to employeesnIneffective powerCompany LogoConclusionuManager : decisive and planninguCommunication climateuWorking environ