管理英语2作业

1、精品管理英语2作业年级专业姓名管理英语2作业1一、交际用语（共计10分，每小题2分）15题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。1. Do you mind if I record your lecture? . Go ahead.A. Never mind B. No, you d better n otC. Not at all2. Would you like to go to the concert with us? , but I ve promised to help Jim with his Chin ese. Thank you allthe same.A.

2、I hate con certsB. I ll go with you C. I wish I could3. It might be a good idea to read some simplified books first.A. Have the books bee n sold out?B. What is about this one?C. What books would you recomme nd?4. Your pla n is perfect and I believe that it will be a great success .A. Yes, it is. B.

3、Thank you very much. C. I don t think so.-可编辑-精品5. ?It will take at least two weeks.A. How soon will you finish our annual reportB. When will you finish our ann ual reportC. How long have you fini shed our ann ual report二、词汇与结构（共计30分，每小题2分）620题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项,并将答案序号写在答题纸上。6. We t

4、hink that Smith should be told about hiscon diti on as soon aspossible.A. physicB. physicsC. physical7. He isthis compa ny.A . in charge of B. in the charge of C. under the charge of8. Hiri ng a good employ may cost much money and time, it can win muchmore for the compa ny in future.A. what s more B

5、. at last C. however9. Accord ing to theirfeedback sheets, the participa nts are allwith the trai ning.10. Are you familiarthe saying,it s not what you know, but who youknow ” ? In event planning, networking is key!A. withB. to C. in11. They have disagreeme ntthe pla n of celebrat ing the founding o

6、f the com mun ity.A. onB. inC. /12. The quality of questio nn aire willhow much in formatio n we know from ourcustomers.A. effectB. affectC. affecti ons13. The Jiahe Com mun ity Service Cen ter is about toservice for reside nts.A. providedB. provideC. providi ng14. I d like tothat the staff member w

7、ho served me didn t really seem toknow what he was doing.A. point outB. point atC. point in15. I have coffee breakfast time.A. atB. inC. on16. The heati ng system of our apartme nt broke dow n so I made acall to thecom mun ity service cen ter.A. discussi onB. compla intC. praise-可编辑-精品17. It is only

8、 by agree ing with their view point and that you will resolve the situati on and send the customer away happy.A. suggesti ng a possible soluti onB. suggest a possiblesoluti onC. suggested a possible soluti on18. The new year is just.A. in cornerB. around the cornerC. outside the corner19. Peoplefind

9、 useful in formati on from the annual report.A. had toB. daredC. could20. Look!.A. Here are the bus comesB. Here comes the busC. The bus herecome三、阅读理解（共 40分，每小题4分）21-25题：阅读下列短文，从 A、B、C三个选项中选出一个正确答案，并将答案序号写在 答题纸上。Passage 1s no hope.Stress around in terviews is ofte n in flue need by our assumpti ons

10、 we make to ourselves about the process. Coun teri ng an xiety-provok ing thoughts can help to lower levels ofanxiety.“ I just messed up that answer, and there-可编辑-精品One poor an swer no rmally does not kn ock a can didate out of con siderati on. An in terview is like a test, gett ing an 85 or 90 mig

11、ht be good eno ugh to get the job.Visualizi ng success can improve performa nee and help ease an xiety. Always try imag ining positive in teracti ons with your in terviewer, particularly in the hours just before your in terview.To some exte nt, relaxati on tech niq ues, such as progressive muscle re

12、laxatio n or breath ing exercises, can man age an xiety. If your an xiety around in terview is excessive, you might con sider see ing a doctor to develop effective coun termeasures.21. ofte n in flue nces the stress around in terviews accord ing to the passage?A. I nterview processB. An xiety-provok

13、 ing thoughtsC. In terviewers assumptio ns22. Does one poor an swer in an in terview in flue nee a can didate to get a job?A. Yes.B. No.C. Not give n.23. Imagi ning success help a can didate tolevels of an xiety?A. lowerB. raiseC. equal24. How can we reduce our stress around in terviews?25. When sho

14、uld we go to see a doctor accord ing the author?A. When we lose con fide nee in an in terview.B. When we find effective measures aga inst an xiety round in terview.C. When we have too much stress around in terview.2630题：根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F ”，并将答案写在答题纸上。Passage 2Cross training is trainin

15、g an employee to do a different part of the organizationswork. Training worker A to do the task that worker B does and training B to do Atask is cross training. Cross training is good for man agers because it provides moreflexibility in man agi ng the workforce to get the job done. On the other hand

16、, cross training has some ben efits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.Cross training can be used in almost any positi on in almost any in dustry .I cross trained some of my design engineers to go on fi

17、eld installation trips and get first hand kno wledge of how their desig ns worked, or did n t work, in the field. Cashierscan be trained to stock shelves and stockers trained to cashier. This allows you to quickly ope n additi onal registers if the customer queue gets too long.As you prepare cross t

18、raining pla ns, you n eed to con sider both the compa nyben efits and the employee ben efits. Carefullyselect the employees to be cross-可编辑-精品train ed. Some people like to lear n new thin gs. Some are more comfortable stick ingto what they know. Don t decide which employees are ready for a change ba

19、sedon their age or performa nee.26. Cross training is trai ning an employee to do a differe nt job in a differe ntcompa ny.27. Cross training is ben eficial not only for man agers but also for employees.28. Cross training can apply to almost any positi on and almost any in dustry.29. Not all employe

20、es are suitable to be cross train ed.30. You can decide which employees to be cross trained accord ing to their age.四、翻译（每小题 4分，共20分）3135题：英译汉，从 A、B、C三个选项中选出一个最佳答案，并将答案序号写在答题 纸上。31. I don t know why he is late, he might have had an accide nt.A. 我不知道他为何迟到，可能遇上了事故。B. 我不知道他为何没有迟到，很有可能遇上了事故。C. 我不知道他为何迟到

21、，一定是遇上了事故。32. Stress around in terviews is ofte n in flue need by our assumpti ons we make to ourselves about the process.1. 来自面试的压力会影响我们对面试过程的推测。2. 揣测会影响面试压力，我们只要关注过程。3. 我们自己对面试过程的揣测往往会影响面试压力。33. Will you be in volved in ope ning the new office?A. 你会加入新办公室吗？B. 你会参与开设新办公室的工作吗？C. 你会被卷入到新办公室的工作中吗？B.我们

22、应该34. We should prese nt data in tables or charts so that the report may not be bori ng with facts alone.A.我们应该用表格或图表来呈现数据以便报告不因为仅有事实而枯燥乏味。用表格或图表来表示数据，因此，报告就不会因为仅有事实而枯燥乏味。C.我们应该用表格或图表来呈现数据以便报告不厌烦仅有事实。35. Angry customers tend to aim their dissatisfacti on and complai nts at staff members.A. 愤怒的顾客往往会把

23、员工当做他们发泄不满和抱怨的目标。B. 愤怒的顾客计划把对员工的不满和抱怨当做目标。C. 愤怒的顾客趋向于把员工的不满和抱怨当成目标管理英语2作业2一、交际用语（共计10分，每小题2分）15题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。1. How s your mother doing?A. She is very well.B. She is very kind.C. She is doing shopp ing now.My name is Helen, and I was born in 1980. My major was electrical engineering.A

24、. Tell me your n ame, please.B. Tell me a little bit about yourself, please.C. Tell me how old you are, please.3 Let s make plan first for our events, shall we?A. Yes, we do.B. OK, let s do it.C. I d like to.4. What do you think of your mother s advice?A. It doe sn t fit us, actually. B. No, I don t

25、 believe it.C. I don t believe in her.5 Would you mind an sweri ng some questi ons about your annual report?A. Yes, with great pleasureB. No, I m afraid I can t make itC. No, as long as it does n t take long二、词汇与结构（共计 30分，每小题2分）620题：阅读下面的句子，从 A、B、C三个选项中选出一个能填入空白处的正确选项,并将答案序号写在答题纸上。6. The en emy has

26、stre ngthe ned theirpositi on.A. protectiveB. defe nsiveC. offen sive7. More tha n 30 peoplethe positi on.A. applied for B. applied toC. applied in8. You mustthe annual certificati on of employme nt on li ne with in 15 days.A. submitB. omitC. commit9. Hiring the right employeeyoua thousa nd times ov

27、er in highemployee morale.A. pays off B. take off C. pays back10. He keeps on his focus onmon ey.A. makeB. madeC. mak ing11. At the end of the day, you want all atte ndeesyour event to remember thiskey message that you ve spe nt a long time reinforcing.A. leave12. LetB. to leaveC. leavi ngsour pla n

28、.A. startB.startedC. start ing13. I didnt dolast week.A. nothingB. someth ingC. anything14. . They have lear ned aboutin recent years.A. several hun dreds En glish wordsB. hun dreds of En glish wordsC. hun dred of En glish words15. We are un derto finish the task with in such limited time.A. li neB.

29、 pressureC. expectati on16. They promised the car for us.A. repairi ngB. repairedC. to repaired17. Whe n stat ing problems, we can make awith those from last year.A. compari ngB. compareC. comparis on18. When readi ng the annual report, we should look outthe areas where thecompa ny did not comply wi

30、th the regulati ons.A. atB. forC. onreporl19. If Iyou, Imore atte nti on to the in depe ndent auditorsfinan cial stateme nts in the annual report.A. was; shall payB. am; will pay C. were; would pay20. Did the medici ne make you feel better? No. The more , I feel.A. medici ne I take; and the worseB.

31、medici ne I take; the worseC. I take medicine; worse三、阅读理解（共40分，每小题4分）21-25题：阅读短文，从 A、B、C、D、E五个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1Successful and memorable events don t just happe n. Organizing and holdi ng anevent takes pla nning. Whether it s an anni versary, a sport ing eve nt or a retireme ntparty

32、, and no matter how much time you have, your eve nt s success is in thedetails.There are some suggesti ons for you to hold a successful event. Decide upon yourtarget audie nee. The first thing is you should know who your target audie nee is.From this all the other decisions will fall into place in t

33、erms of format, content, prices, location etc.Make a list of details. When you hold an event, you n eed to con sider everyth ing, from program content, lighting, food serving, transportation to parking and safety. Making a list will en sure you don t overlook thin gs.Have a clear purpose. When you p

34、la n an event, you should clearly defi ne its purpose, because the follow ing decisi on should support it.Do not clash. Check the cale ndar. Don t clash with holidays or popular vacati ontimes.Know your limitations. You should be aware of your weakness such as budget ortime. If you decide to hold an

35、 event in a week s time, pla n for a more familiar affair.If it s a big event, prepare several mon ths ahead. If the budget is small, you mayhave to a lot of do-it-yourself work.21. Which of the following statement is NOT true according to the passage?A. To know your target audie nce first helps you

36、 pla n your eve nt better.B. To check the cale ndar carefully will avoid time con flict.C. Know the limitation means you should know the audience. s limitation1. Which is not the factor of holdi ng a successful event?A. A clear purposeB.A list of detailsC.A in vitati on23. Accord ing to the passage,

37、 what is the key factor to make your event successful?1. Leadership.2. Details.3. Ple nty of pla nning time.24. What is the best title for this passage?A. Details- the key to the success of an eve nt.B. Successful and memorable eve nts don t just happe n.C. How to pla n successful even ts.25. What i

38、s the purpose of making list of details?A. Make sure not overlook thingsB. To follow decisi onsF ”，并C. To have a clear purpose2630题：根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写将答案写在答题纸上。Passage 2Feedback from your customers is very importa nt. The more in formati on you havefrom them, the more competitive you wil

39、l be in your field. The following techniqueswill help you know what the customers think of your bus in ess.1. Ask your customers directly and cater to their wishes.This is the simplest way tofind out what people want from your service or product. Whe n hotel customers areasked what they want for the

40、ir breakfast and the n the hotel staff are asked what they thi nk the customer wan ts, the an swers are quite differe nt.2. Be a customer yourself and find out what your customers experie nee whe n they use your service. This is one of the most obvious but un derused ways for gett ing feedback. For

41、example, you can act as one of the customers in a wheelchair, and see how you re treated.3. Use a focus group. Focus groups are represe ntatives of customers whose job is to provide you with in formatio n on their n eeds and prefere nces.4. Use questio nn aires and surveys.This is one of the most we

42、ll-establishedfeedback tech niq ues. Whe n well-c on ducted, they usually work well.5. En courage your fron t-li ne staffto build stro ng relati on ships with customers.Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their com muni cati on with the customers will become importa nt in formatio n for improvi ng customer care.You may deliver the best service in the world. But if it is not what people want, y