Unit4I’llhavetohavemywatchreplaced

1、Unit 4 I ll have to have my watch replaced.Lead-in & Listening and speaking一、教材分析1. 教学内容本课时系教材英语3(基础模块) (高教版)第四单元的Lead-in 和 Listening andspeaking 两部分。本课时主要让学生了解人们在什么情况下会投诉，并且通过听说让学生 了解投诉和处理投诉时的一些表达方式，为本单元的学习做准备。2. 教学重点、难点(1) 教学重点能了解各种需要投诉的场景，并能运用有关投诉和处理投诉的相关句型进行对话。(2) 教学难点学生把听力活动中学习的语言知识应用到实际的语境

2、中，训练学生在相对真实的情境下用合适的方式和语句投诉和处理投诉的能力。二、教学目标1. 知识目标(1) 学生能识别replace, alarm, leaflet, incorrectly, damage, receipt, guarantee, disappoint,quality, inconvenience, refund, detail 的意思。(2) 学生能用be disappointed at, decide on, expect, under guarantee, take down, ask for,refund, pay for, repair 进行投诉。2. 能力目标(1)

3、学生能听懂顾客投诉时描述的问题和对问题处理的要求。(2) 学生能够使用“ . doesn t work” , “ There is something wrong with . ” , “ Ill have to have .replaced. ”等描述并寻求解决方法。三、教学步骤Step I Lead-in1. Discuss and list. (Activity 1)Students work in pairs and discuss about in which situation people will complain.2. Look and match. (Activity 2)

4、According to the given sentences, Ss are asked to match them with the right pictures.Step II Listening and speaking1. Guess. Before listening,teacher can ask Ss to guess why Tim went to the shop.Teacher and students can make dialogue like this:T : Can you guess why Tim went to the shop?51: I think h

5、e went to .2. Listen and complete.Ss listen to the short dialogue and complete the sentence.Tim went to the shop to , because.3. Design a mending record.Before doing this activity, teacher can ask students design a simple mending record. It can be made in Chinese. Then compare this record with the o

6、ne in the textbook. Learn some key words and understand the important information.4. Listen and tick.Students listen to the tape again and tick the right information in the chart.5. Listen and underline.Ss listen to the tape, underline the sentences about making complaint and dealing with complaint.

7、6. Look and talk.Students work in pairs. According to the given pictures and the sentence pattern, make dialogues like this:A: I ' ll have to have this .B: What is the problem?A: I bought this in your shop but .B: .7. Make a conclusion.How to complainHow to deal with the complaintI bought . in y

8、our shop but it doesn ' work well.I ' m very disappointed at its quality. .tWhat can I do for you?Can you show me the receipt?OK. I will change this for you. .8. Act and practiceAccording to the given situation, students work in pairs and make a dialogue, then act the dialogue out. Student A

9、 acts as the customer. Student B acts as the staff of the shop.Step III Homework1. Read the new words and key sentence patterns.2. Reciting the typescripts of listening part.四、板书设计Unit 4 IWordsalarmleafletsomething wrong withbadly damagedincorrectly produced .quality problemll have to have my watch

10、replaced.useful expressionsit doesn' t worktake offunder guaranteebe disappointed at .show me your receiptwe' ll exchange . for you in no timeUnit 4 I'll have to have myatch replaced.Reading & Writing一、教材分析1. 教学内容本课时系教材英语3(基础模块) (高教版)第四单元的reading 和 writing 部分。课文通过让学生阅读一家工厂因为生产线故障，延误客

11、户订单招致客户投诉后的回复信件，目的是培养学生阅读理解商务信函的能力，培养学生提取信件细节信息以及根据回信推测来信内容的能力，并且能按照一定的逻辑顺序，将关键信息连接成文，完成回信。2. 教学重点、难点(1) 教学重点 通过不同的阅读技巧，读懂投诉和处理投诉的信件。 能从信件中提取对问题的解决办法。(2) 教学难点 引导学生运用不同的阅读策略，真正落实在阅读过程中。 学生在理解的基础上组织语言进行书面表达。二、教学目标1. 知识目标(1) 学生能根据上下文了解下列词汇：work out, express, apology, broke down, signcontract, arrange 等

12、意思。(2) 学生从阅读材料中提取关于引起投诉和解决投诉的相关信息。2. 能力目标(1) 学生能带着问题通过速读、跳读等阅读策略，快速获取相应的信息。(2) 学生能掌握一些表明上下文条理性和逻辑关系的副词，比如 firstly, secondly, thirdly,finally . ，并且能运用这些副词将关键信息连接成文。3. 情感目标通过读写活动，学生具备初步的服务意识，如果遇到投诉时能合理处理。三、教学步骤Step I Pre-reading1. Discuss and answer.What would you do when the customer complains to you

13、?Firstly, students can discuss in groups of four.Secondly, teacher lists some good ideas.Thirdly, teacher can tell students about some skills of dealing with complaints.Step II Reading1. Fast reading Ss skim the passage and choose.What is the letter for?1) Making a complaint.2) Discussing a project

14、with a business partner.3) Expressing gratitude.4) Dealing with customer ' s complaint.2. Skip and completeSs read the passage again, and find out the correct information. Then complete thefollowing chart.ProblemReasonSolutionDelay of productionIncorrectly produced leaflets3. Read and discussSs

15、work in groups of four. Read the choose what Mr Smith may complain in his letter.4. Explain some useful expressionsStep III Writing1. Read and answerSs read the passage and answer the following questions. Ss can discuss in groups of four.1) What had happened to the cameras by the time they reached t

16、he customers?2) If you were the manager, would you agree to give a discount to the customers? Why or why not?3) If you were the manager, what would you do to avoid such inconvenience to customers in the future?2. Read the completeSs use the given words to complete the following information.Step IV H

17、omeworkSuppose you are Mr Smith, write a complaint letter to Richard Brown.四、板书设计Unit 4 I ' ll have to have my watched replaced.Pre-reading:some important words of the passageMake a complaint(work out, express apology,Projectbroke down, sign the contractExpress gratitudearrange .)Unit 4 I'll

18、 have to have my watch replaced.Language in use一、教材分析1 .教学内容本课时系教材英语3 (基础模块)(高教版)第四单元的 Language in use部分。此部分内容是培养学生掌握和正确使用原因和目的状语从句的能力。2 .教学重点、难点(1)教学重点 学生了解原因和目的状语从句的用法。 能区分相近含义的连词，如：because, since, as, for等，并且能正确使用。(2)教学难点在具体语境中正确使用原因和目的状语从句。二、教学目标1 .知识目标(1)能识别because, since, as, for和so that引导从句的作

19、用和含义。(2)能理解because, since, as, for引导从句和 so that引导从句在句中的不同作用。2 .能力目标学生能使用because, since, as, for和so that表达原因和结果，并能正确运用在具体的语境中。三、教学步骤Step I Present1. Ss read the following sentences and translate them into Chinese.I ' ll have to have my watch fixedbecause there is something wrong with the alarm.Wo

20、uld you please to show me your receipt so that I can take down some details.Since we have been partners for so long, I have already found a solution to thisproblem.The assembly line of our company broke down so that we couldn ' t finish it in time.As we have signed the contract, we will pay for

21、your 10ss.学生通过阅读例句，在老师的引导下发现黑体部分的特点：because, since, as引导的是原因状语从句。so that引导的是目的状语从句。2. Underline and groupSs read and classify the sentences according to the given example.(1) I attended an English course so that I could improve my speaking.(2) He looks tired and sleepy because he stayed up very late

22、 last night.(3) Since he can ' t answer this question, we' d better ask someone else.(4) We are here to tell you the good news.(5) He got a prize for finding the most mistakes.Words or phrases for purposeWords or phrases for reasonsStep II Practice1. Read and combineStudents use “ because, s

23、ince, as " or " so that " combine the following sentences togetl e.g., Jane is very confident about getting this job.She has a lot of work experience.As she has a lot of work experience, Jane is very confident about getting the job.2. ExerciseStudents do some relative exercise in clas

24、s to consolidate what they have learnt.3. Look and completeSs make should complete the story according to the pictures and given sentences.Step III Homework在本单元中找出原因状语从句和目的状语从句，并把它们进行归类。四、板书设计Unit 4 I ' have to have my watch replacedWords or phrases for reasonWords or phrases for purposeI didn &

25、#39; t go, because I was afraiso that = in order thatSince no one is against it, let' s carry our plan.because语气最强Unit 4 I'll have to have my watch replaced.Vocabulary, Practice and Unit task、教材分析1 .教学内容本课时系教材英语 3 (基础模块)(高教版)第四单元的 vocabulary,practice and unit task部分。通过在具体语境中的使用和操练，巩固本单元重点词汇的

26、学习和应用。最后以 期学生能运用本单元所学语言知识完成一个真实的任务，即制作一个处理投诉的备心求。2 .教学重点、难点(1)教学重点巩固本单元重点词汇的学习和应用，培养学生词汇学习的策略。(2)教学难点让每个学生把学到的知识融会贯通，并且应用于真实的场景中，完成 unit task中的 任务。二、教学目标1 .知识目标掌握巩固本单元的重点词汇和句型。2 .能力目标学生通过讨论、比赛、对话等形式提高语言的综合应用能力3 .情感目标在活动过程中，学生能与人分享自己观点，学会倾听，相互合作。三、教学步骤Step I Vocabulary practice1. Read and tickSs tick

27、 the right statements according to their own situations.If there is something wrong with the product you buy:2. Discuss and writeSs use the given words and make them into phrases as many as possible.markshowerleavereducesignpaypricesolutiontakecomplaintrefundmakeworkcontractaske.g.: take a shower3. Read and completeSs use the given words or phrases to complete the following dialogue. Then act it out. decide oncommunication problemincorrectly producedpay for your loss