某公司商务英语口语培训教材(二)ppt课件

1、LOGO1;.vWhats up?vIts up to you.vThats really something!vIm really different!vEveryone think of changing the world, but no one think of changing himself.Lead-in2商务商务(一一) Making Calls1 Receiving Calls2 Transferring Calls3 Telephone Messages43Making Callsv确认确认vIs that 01234567?vHello, is that John?v自报

2、姓名自报姓名vThis is Ada from TPV.vHello? This is Ada speaking.4Making Callsv打错打错vSorry, I must have dialed the wrong number.vIm terribly sorry. Ive got the wrong number.vIm sorry. Ive been mis-routed.vIm sorry but this is the number I was asked to ring.5v告知找谁告知找谁vMay I have Jack?vI wonder if Karen is in.

3、vMay/Could/Can I speak to/with Dr.Smith please?vCould you please put Kelly on the phone.vCould you put Kelly back on?Making Calls6v事情紧急事情紧急vI have something urgent to consult Kelly.vI need to get in contact with Jack right away.vThe situation admits of no delay. Could I have her mobile phone number?

4、vCould you tell me where I can reach her?Making Calls7v何时回来何时回来vCan you tell me what time he will be back?vWhen do you expect him back?vWhat time do you think hell be free?vWhen is a good time to catch him?Making Calls8v稍后再打来稍后再打来vI must discuss the matter with Jack himself. Ill call back later.vIll

5、 ring again one hour later.Making Calls9v告知告知vHello,01234567.vGood morning. Grant Hotel. Can/May I help you?vHello,TPV. How can I help you?Receiving Calls10v语音信箱语音信箱vHello. You have reached 01234567. Im sorry Im unable to answer your call right now. Pls leave your message after the tone. Ill get bac

6、k to you as soon as I can.vThanks for calling CRI Online, pls dial the extension or press 0 to get to the operator.Receiving Calls11v请对方稍等请对方稍等vJust a moment/second, please. Ill see if hes in.vHang on. Ill get him for you. /Ill put him on the phone.vWould you mind holding for a minute. She is coming

7、 now.Receiving Calls12v重名重名vWe have two Kays here. Which Kay do you want to talk to?vBy any chance do you know her department?vKay of which department?Receiving Calls13v没有此人没有此人vWe dont have any Smith working here.vIm sorry there is nobody here by that name.vHe is no longer at this company.vIm sorry

8、. Smith was transferred to our Branch Office.Receiving Calls14v人不在人不在vHes off today./Hes off duty/for the day.vIm sorry he is not in the office/out of the office.vHes out of town./Hes on a business trip(to/in Hong Kong).vHes out for lunch. Would you like to try again an hour later.Receiving Calls15v

9、不便接不便接vIm afraid hes occupied / busy / tied up now.vHes on another line at the moment.vIm sorry, he has someone in his office right now.vHes in / attending a meeting now.Receiving Calls16v何时回来何时回来vIn two hours, I think.vIm not sure, but hell probably be back by three.vHe should be back after lunch /

10、 very soon. Can you call back later?Receiving Calls17v代接代接vCan anyone else help you(with this)?vWould you like to speak to someone else in the office?vWould you care to speak to Lily instead? Lily can take the call for her.Receiving Calls18v没听清楚没听清楚vPardon? / I beg your pardon.vIm afraid I didnt cat

11、ch your name. Could you repeat it, please?vCan you speak a bit louder?vIm afraid youre speaking a bit too fast. Can you speak slowly.Receiving Calls19v线路有问题线路有问题vI cant hear you very well. The phone seems to be out of order.vThe phone seems to be out of order.vIm sorry, we seem to have a bad connect

12、ion./Its a bad/terrible line.vIm afraid we have a crossed line.vHang up and Ill call you back.vCan you hang up and call back?Receiving Calls20v对方打错对方打错vSorry, wrong number.vIm afraid youve got / dialed the wrong number.vIm sorry you have the wrong extension.vWhat number have you dialed?vNo, its 0123

13、4567.Receiving Calls21挂断挂断Oh, sorry, Id better go now.Oh, somebody is at the door. I have to go. Ill call you again later.Ill think about it and call you back soon, OK?Sorry. I have a meeting right now.Well Lily, its been a pleasure talking to you. Receiving Calls22Sample Dialogue AvA: Hello. Can I

14、speak to Mr. John Anderson, Please? This is Steve Lee.vB: Hold on, please.vC: John Anderson speaking.vA: Hi, John. This is Steve. Did you get my note?vC: Yes, I just got it. Ill think it over and call you back.vA: Fine. See you later.vC: Goodbye. 23 Thanks for calling TPV Online, pls dial the extension or press 0 to get to the operator.A: Hello. Thiss David from BBC. May I have Kay please?B: Im sorry, but we have two Kays here. Which Kay do you want to talk to?A: Kay in charge of HP.B: Hang on. Ill get her for you.Sample Dialogue B24()B: Im afraid shes occupied now. Can anyo