酒店夜间环境服务程序

1、管理规范示范文本 | Excellent Model Text 资料编码：CYKJ-FW-388编号：_酒店夜间环境服务程序审核：_时间：_单位：_酒店夜间环境服务程序用户指南：该管理规范资料适用于管理中，为使规则公开化，让所有人保持集体的协调，维护集体的利益，从而充分发挥团体的力量，实现管理有法可依，内部运行有规则保障。可通过修改使用，也可以直接沿用本模板进行快速编辑。酒店夜间环境服务程序Objectives目标*To ensure that sound is minimized during the nighttime and all guest can enjoy a undisturb

2、ed night sleep确保酒店内在夜间发出的声音最小，使得客人能有一个安详的睡眠。*To ensure that guests and team members behave well during the night time确保客人和团队成员在夜间相关的运转正常。Policy Statement政策阐述*It is the policy of the hotel to provide a safe, peaceful and disciplined environment for guests and team members during nighttime这是酒店关于为客人、团队

3、成员在夜间提供一个安全、宁静、秩序的环境的政策。Procedures程序1. The Night Manager will make regular rounds through and out-side of the hotel with or without the Security Officer on duty.夜班经理在有/无保安的陪同下对酒店内外和周边进行正常的巡查。2. He will inspect and monitor检查和监视的内容有：a) Guest behavior in bars and on the floors酒吧和楼层内客人的行为b) Team member

4、behavior in outlets, offices, kitchens, etc. from all departments员工在各个部门的各个出口、办公室、厨房等地的行为。c) Work attitude, quality and progress工作态度、质量和完成状况d) Uniform cleanliness and completeness制服的洁净和完整状况。e) Grooming仪容、仪表及装饰状况。f) Deficiencies that need to be followed up需要跟进处理的缺陷。g) Unclean areas that need to be followed up需要跟进处理的不洁净的区域。h) Car parking and taxi driver behavior汽车和停泊和出租车的状况i) Etc.等等3. All events out of the ordinary will be recorded down on the log book and all events that need immediate action will be carried out with the assistance of the S