1391国开电大本科《商务英语4》期末考试试题及答案汇编

1、最新1391国开电大本科商务英语4期末考试试题及答案汇编2021年1月试题及答案一、交际用语（共计10分，每小2分）1-5题：根据对话内容选择恰当的选项。r m really fed up with Larry! I m sorry to hear that.Really?Hey, whats up?答案cAunt Cindy, do you shop online often? No, I dont think so.Thats a good idea.Yes. Its very convenient. 答案cAre there any disadvantages to shopping o

2、nline? But I think this problem will be solved soon. It makes life easy.B.It takes sometimefor the stuff you buy online to arrive.online arrives quickly.C The stuff you buy答案B4. Is there a banknear here? No, I dont like it.Yes. I saw him this morning.Yes. There is one just down the road.答案c丨11 be aw

3、ay on a business trip Would you mind signing for my express delivery? I have no time.Yes, I do.r d be happy to.答案c二、词汇与结构（共计30分，每小题2分）6-20题：阅读下面的句子，从三个选项中选出一个能填入空白处的最佳选项。We used to cash advances.hadhavinghave答案cWe cant manage that you pay for the installation.ifwhenunless答案cindividual proprietorship

4、s.The same is true TOC o 1-5 h z oftoat答案Bemotional, stay cool and use logic to negotiate and close.When the rest of the roomgetgetsc. got答案A?You would essentially be giving up the TOC o 1-5 h z But Jerry, have you really thought this company that your great-grandfather built.throughofabout答案Afriend

5、s and colleagues greeted each other with that day wasBought anything today?”ThatWhoWhat答案Cthe franchisee should observe the regulations to make the business TOC o 1-5 h z The franchisor go well.oras well aseither答案Bcarefully.Trademarks, proprietary service marks and regulations needto be observedbe

6、observedbeing observed答案ACustomers wont find store clerks sitting around.TV or playing cardsTV or play cardsTV or to play cardswatching13. to watchwatching答案Aassets.The long-term assets are known as fixedcurrentnet答案Aillegal benefit.In business, whatever you do, do notchasechoosechallenge答案AEven tho

7、ugh he sout of college and still a bit green, he is a great co-worker.fleshfreshflash答案BIt will about eight percent more than initially projected.spendpaycost答案cr m still working on a few problems.iron into iron atironing out答案c20 and marked a shift in shopping preferences as smart phones and tablet

8、s drove nearly a third of trafficand for some retailers, more than half.Walmart, com expects to register its biggest Cyber Monday yet, coming off a record Black Friday weekend online. Heading into the afternoon Monday, the website had already soldout of PlayStation 4 and Xbox One consoles, which wer

9、ent even discounted. Significant savings on TVs and tablets also encouraged shopping, says Joel Anderson, CEO of Walmart, com.Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week, as online deals stretch well beyond Monday.As of 6 p. m. ET, sales on Am

10、azon were up 44. 3%over last year, while sales at eBay were up 32. 1%, according to Channel Advisor, which tracks third-party sellers on eBay and Amazon. The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regula

11、r retailers, says Scot Wingo, CEO of Channel Advisor.Flash-sale site Rue La La started Cyber Monday deals on Sunday with a uCyber thon that drew more than 350, 000 people to the site. The sale promoted as much as 80% off on more than 150 brands. On Monday, sales of Cole Haan and Pandora Jewelry merc

12、handise were strongest, CEO Steve Davis says.2L Retailers used moble devices and drove nearly a third of traffic, or even more than half to online shopping. As we know that doesnt belong to the mobile device.tabletssmart phonespersonal computer答案cPlayStation 4 and Xbox One consoles were sold out on

13、the afternoon Monday although they weren t even discounted.eBay, comWalmart, comAmazon, com答案BAccording to sales on Amazon were up 44. 3%over last year, while sales at eBay were up 32. 1%.WalmartRue LaLaChanne1 Advisor答案cCyber Monday deals on Sunday with a Cyber thon” that drew more than people to t

14、he site.350, 00035, 0000003, 500, 答案Ainfer from the passage isnt an online retailer.We canSearsAdvisorChannelWalmart 答案B 26-30题：阅读下面的句子，根据文章内容进行判断，正确的写，错误的写。 Passage 2A challenge in working in customer service is to ensure that you have focused your attention on the right key areas. measured by the

15、right Key Performance Indicator (KPI) . One of the most important aspects of a customer service KPI is what is often referred to as the “Feel Good Factorn . Basically the goal is not only to help the customer have a good experience, but to offer an experience that exceeds expectations. Several key p

16、oints are listed as follows：Know what products/service you are offering from back to front. In other words, bean information expert.It is okay to say I dont know” , but it should always be followed up by but let me find out” or possibly but this person will be ab 1 e to assist you , Whatever the sit

17、uation maybe, make sure that you dont leave your customer with an unanswered question. Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you dont care. Two of the most important aspects

18、 of positive body language are smiling and eye contact. Make sure to look your customers in the eye.It shows that we are listening to them and hearing what they are saying. And of course smi 1 ing is more inviting than a blank look or frown.Nothing surprises your customers more than an employee goin

19、g the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the Feel Good Factorn that you are searching for.The goal of customer service is to give customers an experience

20、 that meets their expectations.答案FLeave your customer with an unanswered question is unacceptable.答案TBoth positive body language and negative body language are necessary in customer service.答案FEye contact is one of the most important aspects of positive body language.答案T“Going the extra mile to help

21、 them in the last paragraph means “going along way to help them” .答案F!1!I、写作（共计20分）31 .根据要求完成作文。According to the sample letter above and based on the following information, you are required to write an invitation letter to your business partners and invite them to China.Your name and position： Simon

22、 Zhang, President of Tianjin Trust Int ITradeCo., LtdYour business partners； Mr. James Laird and Mr. Luke SmithTime of visit： between Jan. 28 and Feb. 4Purpose of visit： potential financingExpenses to be borne by： your business partners 备注：根据上述信函样本，并根据以下信息，您需要向您的商业伙伴写一封邀请函，邀请他们来中国。（1）您的姓名和职位：张锡蒙，天津信

23、托国际贸易有限公司总裁；（2）您的商业伙伴：詹姆斯莱尔德先生和卢克史密斯先生；（3）参观时间：1月28日至2月4日；（4）访问目的：潜在融资；（5）由您的业务伙伴承担的费用。参考答案：2020年7月试题及答案一、交际用语（共计10分，每小题2分）1-5题：根据对话内容选择恰当的选项，并将答案序号写在答题纸上。1. Im really fed up with Larry!T m sorry to hear that.Really?Hey, whats up?答案c2. Hello,is that Sail Moving Company?Yes, this is Jack speaking- Th

24、anks for calling. What can we do for you?Yest r m Jack, Thanks for calling. What can we do for you?Yes, speaking. What can I do for you?答案A3. Are there any disadvantages to shopping online? But I think this problem will be solved soon.It makes life easy.It takes sometime for the stuff you buy online

25、 to arrive.The stuff you buy online arrives quickly.答案B4. Could you be so kind as to turn down that rock n roll?! m preparing for tomorrows meeting report. A- Its none of you business.No, I dont think so.Sure. Sorry to disturb答案c5. I had a really goodyou.weekend at the seaside. Oh,Oh,Its a pleasure.

26、答案B二、词汇与结构（共计30分，每小题2分）6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号 写在答题纸上The processing timevariousvarietyvaries答案cIt will spendpaycost答案c has good reputation will sooner or later be successful in his business.whateverwhoeverwho sever答案BWhen the rest of the room getgetsc. got答案BSome stores even

27、offer_expressexpireexact答案AThe same is true oftoat答案Cthats very niceI m glad to hearof you. that.i：iper embassy.about eight percent more than initially projected.emotional stay cool and use logic to negotiate and close.lanes for customers with 10 items or less to checkout quickly.individual propriet

28、orships.Some of the customersT complaints seem .in acceptableBe unacceptableC.unaccepted答案BThat might be acceptable you handle the insurance fees. ifwhethereven if答案AThe franchisor _the franchisee should observe the regulations to make the business go well.oras well aseither答案BSome of the solutions

29、will support these requirements better at the moment.A-propertyprosperityproprietary答案cDid you get the financial records shape for your audit next month?intoinfrom答案AThey exchanged tales of_ or disappointing news of popular items sold out minutesafter the spree began at midnight.bargainsdealsgoods答案

30、AOne kind of partnership is called a limited partnership.obligationresponsibilityliability答案CTravelers, when the checks, have to sign the checks in the presence of the bank or service clerks.buybuyingto buy答案BThe instruction describes completely the and its safety basis.facultyfacilitatefacility答案cJ

31、r三、阅读理解（共计40分，每小题2分）21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。 Passage 1Emotions play an important part in the negotiation process, although it is only in recent years that their effect is being studied. Emotions have the potential to play either a positive or negative role in negotiation. Duri

32、ng negotiations, the decision as to whether or not to settle rests in part on emotional factors. Negative emotions can cause intense and even irrational behavior, and can cause conflicts and negotiations to breakdown, but maybe instrumental in attaining concessions. On the other hand positive emotio

33、ns often facilitate reaching an agreement and help to maximize joint gains, but can also be instrumental in attaining concessions. Positive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries.

34、Emotions play an important role during the negotiation, although their effect is being studied just .at the beginning of negotiation practiceduring the negotiation processnot long before答案cemotions may tototomake concessions.Negativebe helpfulbe harmfulbe nothing 答案Anegotiations the decision as to w

35、hether or not to settle depends factors.onDuring emotionaltotallyextentto some C completely not 答案BAttaining concessions can be doneonly by negative emotionsonly by positive emotionsby both negative and positive emotions 答案cstrategies to show positive andIn different cultures, negotiators should use

36、 negative emotions.the samedifferentno 答案B26-30题：阅读下面的句子，根据文章内容进行判断，正确的写，错误的写并将答案写在答 题纸上。Passage 2The balance sheet is produced at the end of a company s financial year, and is a snapshot of its financial situation. Tt shows the companys assets and 1 iabil ities at that point in time.There are two h

37、alves to a balance sheet. The top half shows where the money is being used in the business (the net assets) , and the bottom half shows where this money came from (the capital employed) . The total of each half should be the same, hence the expression balance sheet.There are two kinds of assetslongt

38、erni and short-term. The long-term assets are known as fixed assets, and include the land, buildings, machinery and vehicles that are used in connection with the business.Al 1 fixed assets except land are depreciated as they wear out overtime. The total fixed assets are the value of the fixed assets

39、, less the accumulated depreciation.The short-term assets are known as current assets, and include cash, stocks and receivables that are due within one year.that is all debts andwithin the year, such as wages earned but not yet paid. Long-term liabilities may mortgages and other loans that will not

40、have been paid off within the yean top half of the balance sheet therefore consists of the total of fixed and current less the current and long-term liabilities, giving the net assets.The top half of the balance sheet also includes liabilities obligations owed by the business to creditors. Current l

41、iabilities are those debts that must be paid includeTheassetsThe bottom half of the balance sheet shows where this money came from. For a 1 imited company, this will include the money raised by issuing shares, and is known as the share capital. The business may also have ploughed some of the money b

42、ack into building up the business. This is called retained profit.The bottom half of the balance sheet therefore consists of the total of share capital and retained profits, giving the capital employed.26. The top half of a balance sheet shows where the money is being used in the business.答案Twear ou

43、t overtime whats up?答案c- Sure, no problem. First, go see Cindy and tell her where youre going and when.Can you fill me in?Will I use the card for everything?Will the company reimburse everything?答案A , but I still have the feeling that its not safe enough, I couldn t agree more. Thats why I only do s

44、treet shopping.PayingPayingPaying答案cWhatonlineonlineonlineis theisisismuchlessmuchunsafe than before safer than before safer than beforedistance between the new building and your office? It is near to the bus stop.It is about 15 kilometers.It is very close.答案BBetty, well have a buffet party next Sat

45、urday. Will you join us? , Susan Thank you!I d love toI m afraid notmeansBy no答案A二、词汇与结构（共计30分，每小题2分）6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号 写在答题纸上an open return flight from Barcelona to Frankfurt.PleasepapertextC book答案cAlthough he has sought to find a peaceful , he is facing more pressure

46、from his business rivals.solutionB solutesolve答案AYou can download and print off the online.fromformformal答案BThe executive team have to hold an urgent meeting they see the bad market feedback.becausebeforewhether答案AThe team members are_ and helping each other out. going ongetting alongsetting up答案BCu

47、rrent are those debts that must be paid within the year. assetsequitiesliabilities答案Cr m still working ona few problems.iron inironing outto iron at答案B friends and colleagues greeted each other with that day wasuBought anything today?” A- ThatWhoWhat答案CWhen the rest of the room emotional, stay cool

48、and use logic to negotiate.getgetsc. got答案BBut Jerry, have you really thought this ?You would essentially be giving up the company that your great-grandfather built.throughofabout答案ACan you telldealsenseprogram 答案B youEven ifWhenSince 答案Atheus why you think this makes good businessto you?have a job,

49、 you maybe in the market for another one.situation maybe, make sure that you dont leave your customer with anunanswered question.HoweverWheneverWhatever答案Cshape for your audit next month?Did you get the financial records intotofrom答案A20.If you are intending just one Schengen country, you will need t

50、o apply for the Schengen visa directly with the embassy or consulate of that particular country.to visitvisitingvisited 答案A三、阅读理解（共计40分，每小题2分） 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。 Passage 1Team spirit can make or break a team. Teammates who have team spirit are better able to work togethe

51、r and achieve team goals. They are also more satisfied with their team activities. John Wooden, a former basketball coach at UCLA, said, “Team spirit means you are willing to sacrifice personal considerations for the welfare of alL That defines a team player. There are certain skills team members de

52、velop that serve as good examples of team spirit.CooperationCooperating is simply working together as teammates for the good of the team.Cooperation is a skill that team members can sharpen during practice. For example, basketbal 1 players must practice passing the ball in different plays and situat

53、ions. Team efficiency is directly related to the cooperation of its members. Acting cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team.MotivationTeam members must fulfil their duties with their full efforts. Staying motivated shows team sp

54、irit because it shows that you want the team to do well. This includes being motivated to give your best in practice and in competition, as well as outside of team activities. Forexample, a baseball player can show team spirit by being motivated to practice his swing outside of practice.RespectRespe

55、ct for your fellow team members is a must. You can show respect to your teammates by treating everyone fairly and equally. Teanmiates also respect each other by allowing everyone to participate. Respecting fellow teammates keeps everyone in a good mood and encourages overall team spirit. For example

56、, people can show team spirit through respect by encouraging other team members who might be struggling.Teammates who have team spirit .can break a teamare better able to work together and achieve tea tn goalsare less satisfied with their team activities答案BAccording to the article, team spirit means

57、 .cooperation and motivationmotivation and respectC. cooperation, motivation and respect答案cCooperation is a skill that.can be sharpened during practiceis born witheveryone should have 答案ABeing motivated means .you should compete with othersyou should practice swing outside of practiceyou should give

58、 your best in any circumstances 答案c25 Respecting your teammates .can treat everyone fairly and equallycan keep everyone in a good moodcan discourage overall team spirit 答案B26-30题：阅读下面的句子，根据文章内容进行判断，正确的写，错误的写“F”并将答案写在答题纸上。Passage 2If you want to become a franchisee, the tips below can help you to fin

59、d the perfect opportunity.Be focus don your preference. On the stage of decision-making, the bottom line is： Dont rule out a business without learning or seeing what the day-to-day wi 11 look I ike. For instance, think about a mom returning to the workforce who knows she wants to interact with child

60、ren on a dai ly basis- Among the hundreds of options there, she needs to decide if she wou 1 d like to be hands on as a teacher or if she wou 1 d rather manage a facility that tutors children in math. Deciding between the two is easy if she considers which day-to-day position she wou1d prefer and ho