初中 初二 英语8BU6-2 Listening and Speaking 教学设计listening and speaking：Complaining and Responding to complaints

1、Listening and Speaking:Complaining and responding to complaints8B Unit6 Pets深圳市南山区第二外国语学校（集团）海德学校雷小燕Teaching DesignI Teaching objectivesBy the end of the class, students will be able to:Language ability: Complain and respond to complaints in proper ways Apply dialogue patterns in different situation

2、sCultural awareness:Express more thanks rather than complaintsThinking quality:To stand in others shoes before complaining.Learning ability:Master the 3Ps principle in dialoguesII Important and difficult pointsComplain and respond to complaints properly in different situations.Ill Teaching and learn

3、ing approachesStudent-centered; Activities Based English learning(英语学习活动观);Communicative and Cooperative approaches.IV Teaching proceduresStageActivityActivity aimsActivity description1. Lead-in (3mins)A1. Free talkA1. To stimulate students5 background knowledge and arouse interestA1. Ss: Observe an

4、d Answer questions about a picture: What happens? How does the girl feel? What will she complain about? Who will she complain to? etc. Describe the picture and talk about their experience of complaining about product, service, environment, etc.II. Task 1 (10mins)A2. Listen and answerA3. Read and ana

5、lyzeA2. To enhance listening sk川s and teach new words A3. To analyze dialogue structure and speakers5 attitude between linesA2. Ss: Listen for key information and learn new words “go bad, receipt, exchange, refund9.A3. Ss: analyze dialogue structure and conclude similar sentence patterns. Analyze th

6、e managers attitude: Politely.III.Task2 (6mins)A4. Role play in a situation where rice goes bad A5. Wa忙h and evaluateA4. To intake and apply sentence patterns to a new situationA5. To evaluate speakers attitude and polish the dialogueA4. Ss: complete a new dialogue according to sentence patterns and

7、 role play as customer and manager (semi-controlled activity)A5. Ss: Watch a video example and evaluate the managers attitude. Conclude the 3Ps principles: Politely, Patiently and Professionally.IV. Task3 (8mins)A6. Role play in a situation where a laptop doesnt workA6. To apply what have learnt int

8、o useA6. Ss: Make dialogues according to sentence patterns and 3Ps principles, (communicative activity)V. Task 4 (10mins)A7. Value love and understanding more in livesA7. To stand in others shoes before making complaints and express thanks to the serversA7. Ss: Retell a delivery mans story according

9、 a mind map and discuss whether to make a complaint. Express thanks and love to people around us.VI Summary & Homework (3min)Homework:Optionl: Make a poster to introduce the 3Ps principles while complaining.Option2: Make a dialogue accord to a new situation and preform tomorrow.V Blackboard DesignMa

10、ke conversationsPrinciplesExpressionsComplainProperlyExcuse me, I want to make a complaint about. / Sorry to bother you, but I have a problemRespond to complaints3 PPolitelyWhats the problem?/ Whats wvng 碗洗 it? Im very/ terribly/ awfully sorry about that. Please wait, Ill be back in a minute/secondP

11、atientlyI understand, madam/sir No problem.ProfessionallyIm sure Love & understandingVI Teaching ReflectionStudents are motivated to apply what they have learnt in real life situations, which makes the lesson more interesting and practical. Students choose to understand and say thank you rather than making a complaint. They learnt how to stand in others5 shoes, which makes this lesson more meaningful. Teacher also pay attention to giving feedback during the whole lesson and have a good interaction with students.Of course, there is still something to be improved. Some students with lower Eng