国开会计本科《1391商务英语4》20秋试题与答案

国开会计本科《1391商务英语4》20秋试题与答案（在后面）

一、交际用语（共计10分,每小题2分）1—5题:根据对话内容选择恰当的选项。

1.-TmreallyfedupwithLarry!

A.rmsorrytohearthat.

B.Really?

C.Hey,what，sup?

2.一一AuntCindy,doyoushoponlineoften?

A.No,Idon，tthinkso.

B.That，sagoodidea.

C.Yes.It'sveryconvenient.

3.-Arethereanydisadvantagestoshoppingonline?

-ButIthinkthisproblemwillbesolvedsoon.

A.Itmakeslifeeasy.

B.Ittakessometimeforthestuffyoubuyonlinetoarrive.

C.Thestuffyoubuyonlinearrivesquickly.

4.-Isthereabanknearhere?

A.No,Idon'tlikeit.

B.Yes.Isawhimthismorning.

C.Yes.Thereisonejustdowntheroad.

5.一一r11beawayonabusinesstrip.Wouldyoumindsigningformyexpress

delivery?

A.Ihavenotime.

B.Yes,Ido.

C.rdbehappyto.

二、词汇与结构（共计30分,每小题2分）6—20题:阅读下面的句子，从A、B、C三个

选项中选出一个能填入空白处的最佳选项。

6.Weusedtocashadvances.

A.had

B.having

C.have

7.Wecan，tmanagethatyoupayfortheinstallation.

A.if

B.when

C.unless

8.Thesameistrueindividualproprietorships.

A.of

B.to

C.at

9.Whentherestoftheroomemotional,staycoolanduselogicto

negotiateandclose.

A.get

B.gets

C.got

10.ButJerry,haveyoureallythoughtthis?Youwouldessentiallybe

givingupthecompanythatyourgreat-grandfatherbuilt.

A.through

B.of

C.about

11.friendsandcolleaguesgreetedeachotherwiththatdaywasuBought

anythingtoday?”

A.That

B.Who

C.What

12.Thefranchisorthefranchiseeshouldobservetheregulationstomake

thebusinessgowell.

A.or

B.aswellas

C.either

13.Trademarks,proprietaryservicemarksandregulationsneedfully.

A.tobeobserved

B.beobserved

C.beingobserved

14.Customerswon，tfindstoreclerkssittingaround

A.watchingTVorplayingcards

B.towatchTVorplaycards

C.watchingTVortoplaycards

15.Thelong-termassetsareknownasassets.

A.fixed

B.current

C.net

16.Inbusiness,whateveryoudo,donotillegalbenefit.

A.chase

B.choose

C.challenge

17.Eventhoughhe'soutofcollegeandstillabitgreen,heisagreat

co-worker.

A.flesh

B.fresh

C.flash

18.Itwillabouteightpercentmorethaninitiallyprojected.

A.spend

B.pay

C.cost

19.rmstillworkingonafewproblems.

A.ironin

B.toironat

C.ironingout

20.Althoughhehassoughttofindapeaceful_,heisfacingmorepressurefrom

hisbusinessrivals.

A.solute

B.solve

C.solution

13.Trademarks,proprietaryservicemarksandregulationsneed___carefully.

A.tobeobserved

B.beobserved

C.beingobserved

14.Customerswon，tfindstoreclerkssittingaround

A.watchingTVorplayingcards

B.towatchTVorplaycards

C.watchingTVortoplaycards

15.Thelong-termassetsareknownasassets.

A.fixed

B.current

C.net

16.Inbusiness,whateveryoudo,donotllegalbenefit.

A.chase

B.choose

C.challenge

17.Eventhoughhe's___outofcollegeandstillabitgreen,heisagreat

co-worker.

A.flesh

B.fresh

C.flash

18.Itwillabouteightpercentmorethaninitiallyprojected.

A.spend

B.pay

C.cost

19.rmstillworkingonafewproblems.

A.ironin

B.toironat

C.ironingout

20.Althoughhehassoughttofindapeaceful___,heisfacingmorepressure

fromhisbusinessrivals.

A.solute

B.solve

C.solution

三、阅读理解（共计40分,每小题4分）21—25题：阅读下列短文，从A、B、C三个选项

中选出一个正确答案。

CyberMondayrockedwhilemobilesalesroared.

ThedaywidelyregardedastheSuperBowlofonlinesalescreatedarecord

dayforretailers,includingWalmart,andmarkedashiftinshopping

preferencesassmartphonesandtabletsdrovenearlyathirdoftraffic-and

forsomeretailers,morethanhalf.

Walmart,comexpectstoregisteritsbiggestCyberMondayyet,comingoff

arecordBlackFridayweekendonline.HeadingintotheafternoonMonday,the

websitehadalreadysoldoutofPlayStation4andXboxOneconsoles,which

weren，tevendiscounted.SignificantsavingsonTVsandtabletsalsoencouraged

shopping,saysJoelAnderson,CEoofWalmart,com.

RetailersfromTargettoSearsarefastevolvingCyberMondayintosomething

moreakintoCyberWeek,asonlinedealsstretchwellbeyondMonday.

Asof6p.m.ET,salesonAmazonwereup44.3%overlastyear,whilesales

ateBaywereup32.1%,accordingtoChannelAdvisor,whichtracksthird-party

sellersoneBayandAmazon.Theonlinemarketplacesaredoingwellinpart

becauseshoppersareheadingtothosesitestofindpopularproductsthatare

sellingoutatregularretailers,saysScotWingo,CEOofChannelAdvisor.

Flash-salesiteRueLaLastartedCyberMondaydealsonSundaywitha

“Cyberthon“thatdrewmorethan350,000peopletothesite.Thesalepromoted

asmuchas80%offonmorethan150brands.OnMonday,salesofColeHaanand

PandoraJewelrymerchandisewerestrongest,CEOSteveDavissays.

21.Retailersusedmobiledevicesanddrovenearlyathirdoftraffic,oreven

morethanhalftoonlineshopping.Asweknowthat_doesn，tbelong,tothemobile

device.

A.tablets

B.smartphones

C.personalcomputer

22.PlayStation4andXboxOneconsolesweresoldouton___theafternoon

Mondayalthoughtheyweren，tevendiscounted.

A.eBay,com

B.Walmart,com

C.Amazon,com

23.Accordingto_salesonAmazonwereup44.3%overlastyear,whilesales

ateBaywereup32.1%.

A.Walmart

B.RueLaLa

C.ChannelAdvisor

24.CyberMondaydealsonSundaywitha“Cyberthon“thatdrewmorethan_people

tothesite.

A.350,000

B.35,000

C.3,500,000

25.Wecaninferfromthepassageisn，tanonlineretailer.

A.Sears

B.ChannelAdvisor

C.Walmart

26—30题:阅读下面的句子，根据文章内容进行判断,正确写“T”错误写“F”。

Achallengeinworkingincustomerserviceistoensurethatyouhavefocused

yourattentionontherightkeyareas,measuredbytherightKeyPerformance

Indicator(KPI).OneofthemostimportantaspectsofacustomerserviceKPI

iswhatisoftenreferredtoasthe“FeelGoodFactor.Basicallythegoal

isnotonlytohelpthecustomerhaveagoodexperience,buttoofferan

experiencethatexceedsexpectations.Severalkeypointsarelistedasfollows:

Knowwhatproducts/serviceyouareofferingfrombacktofront.Inother

words,beaninformationexpert.Itisokaytosay"Idon'tknow”,butitshould

alwaysbefollowedupby“butletmefindout“orpossibly“butthisperson

willbeabletoassistyou〃・Whateverthesituationmaybe,makesurethatyou

don，tleaveyourcustomerwithanunansweredquestion.

Mostofthecommunicationthatyourelaytoothersisdonethroughbody

languageIfyouhavenegativebodylanguagewhenyoucommunicatewithothers,

itshowsthatyoudon，tcareTwoofthemostimportantaspectsofpositivebody

languagearesmilingandeyecontact.Makesuretolookyourcustomersinthe

eye.Itshowsthatwearelisteningtothemandhearingwhattheyaresaying.

Andofcoursesmilingismoreinvitingthanablanklookorfrown.

Nothingsurprisesyourcustomersmorethananemployeegoingtheextramile

tohelpthem.Alwayslookforwaystogoaboveandbeyondtheexpectationsof

yourcustomers.Indoingso,ithelpsthemtoknowthatyoucareanditwill

leavethemwiththe“FeelGoodFactor”thatyouaresearchingfor.

26.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeets

theirexpectations.

27.Leaveyourcustomerwithanunansweredquestionisunacceptable.

28.Bothpositivebodylanguageandnegativebodylanguagearenecessaryin

customerservice.

29.Eyecontactisoneofthemostimportantaspectsofpositivebodylanguage.

30.“Goingtheextramiletohelpthem”inthelastparagraphmeans“goinga

longwaytohelpthem”.

四、写作(共计20分)

31.根据要求,完成作文。

Accordingtothesampleletteraboveandbasedonthefollowinginformation,

youarerequiredtowriteaninvitationlettertoyourbusinesspartnersand

invitethemtoChina.

(1)Yournameandpositi