铁路客运站售票岗位作业李秀聪37课件

主讲人：李秀聪Presenter:LiXiucong铁路客运站售票岗位作业TicketingPositionOperationsattheRailwayPassengerTrafficStation复习六字始发改签法一接二问三输四做五核六交ⅠReceiveⅡAskⅢEnterⅥGiveⅤCheckⅣDoReviewSix-wordEndorsementMethodinOriginatingStation问清改签日期、车次、席别是否符合改签条件，告知旅客相关规定查询是否有旅客需求的车票步骤一改签（网银支付）一次作业流程OperationProcessfortheFirstEndorsement(E-currencyPayment)CheckwhethertheconditionsforendorsementaremetandinformpassengersoftherelevantregulationsAskforthedate,trainnumberandseatclassoftheendorsementChecktheavailabilityofticketsrequestedbypassengersStep

1在“始发改签”界面中，将旅客原票信息输入电脑磁介质车票（蓝票）按CTRL+Q将车票吸入制票机，界面显示车票票面信息步骤二Step

2改签（网银支付）一次作业流程OperationProcessfortheFirstEndorsement(E-currencyPayment)Formagneticmediatickets(bluetickets),pressCTRL+QtodrawtheticketintotheticketingmachineandtheinterfaceEnterthepassenger'soriginalticketinformationinthe“endorsementinoriginatingstation"screenonthecomputerwilldisplaytheticketinformation无法读磁的车票扫描车票二维码，界面显示车票信息无法读磁且扫描的车票，手工输入车票21位码，

还原车票票面信息步骤二改签（网银支付）一次作业流程OperationProcessfortheFirstEndorsement(E-currencyPayment)Forticketsthatcannotbereadmagneticallyandscanned,enterthe21-digitcodetorestoreForticketsthatcannotbereadmagnetically,scantheticketQRcodeandtheinterfacewilldisplaytheticketinformationtheticket'sinformationmanuallyStep

2核对票面信息和系统显示是否一致步骤三Step3改签（网银支付）一次作业流程OperationProcessfortheFirstEndorsement(E-currencyPayment)Checkwhethertheticketinformationisconsistentwiththosedisplayedinthesystem选择改签日期、车次、席别银行卡、支付宝、电子支付：低票价改高票价时，先刷卡（或支付宝）扣新票票款打印受理单，系统自动退原票票款打印受理单，然后制票（旅客必须提供一张银行卡刷卡或支付宝购买新票，原票票款直接退回原银行卡或购票网银）步骤四Step4改签（网银支付）一次作业流程OperationProcessfortheFirstEndorsement(E-currencyPayment)Selectthedate,trainnumberandseatclassoftheendorsementBankcard,Alipay,electronicpayment:whenalowfareticketischangedtoahigherfareticket,swipethecard(orAlipay)firsttodeductthenewticketfareandprinttheacceptanceform,thesystemwillautomaticallyreturntheoriginalticketfareandprinttheacceptanceform,thentheticketwillbemade(passengersarerequiredtoswipeabankcardoruseAlipaytopurchasethenewticket,theoriginalticketfarewilldirectlyreturnedtotheoriginalbankcardorE-currencythatpurchasedtheticket高票价改低票价时系统自动退票款差额至原银行卡或购票网银打印

受理单（支付宝无受理单），然后制票等价改签不用按刷卡按钮，直接点击售票程序中的【印票】原票盖有“行”字的，在车票背面注明“原票已办理行李托运”字样，并加盖站名戳步骤四改签（网银支付）一次作业流程OperationProcessfortheFirstEndorsement(E-currencyPayment)ThesystemwillautomaticallyrefundthefaredifferencebetweenthehighfareticketandthelowfaretickettotheoriginalbankcardorE-currencythatpurchasedtheticket(noacceptanceformforAlipay)andthentheticketwillbemadeThereisnoneedtopresstheswipebuttonifthereisnofaredifference,justclick[PrintTicket]intheticketingapplication.Iftheoriginalticketisstampedwiththeword"luggage",pleaseindicateonthebackoftheticketthat"theluggageoftheoriginaltickethasbeencheckedin"andstampthestationnameStep

4将新票、“受理单”持卡人存根、银行卡交给旅客原票收回盖章、妥善保管并上交步骤五改签（网银支付）一次作业流程OperationProcessfortheFirstEndorsement(E-currencyPayment)Passengersevacuatingfromhigh-classcar