2025年数字国家报告-GSMA

DigitalNations2025

Achievingthe

ASEANConnectivityStrategicPlan

TM

TheGSMAisaglobalorganisationunifyingthemobile

ecosystemtodiscover,developanddeliverinnovation

foundationaltopositivebusinessenvironmentsand

societalchange.Ourvisionistounlockthefullpowerofconnectivitysothatpeople,industry,andsocietythrive.

Representingmobileoperatorsandorganisationsacross

themobileecosystemandadjacentindustries,theGSMAdeliversforitsmembersacrossthreebroadpillars:

ConnectivityforGood,IndustryServicesandSolutions,

andOutreach.Thisactivityincludesadvancingpolicy,

tacklingtoday’sbiggestsocietalchallenges,underpinningthetechnologyandinteroperabilitythatmakemobilework,andprovidingtheworld’slargestplatformtoconvenethemobileecosystemattheMWCandM360seriesofevents.

Weinviteyoutofindoutmoreat

G与

Intelligence

GSMAIntelligenceisthedefinitivesourceofglobalmobileoperatordata,analysisandforecasts,andpublisherof

authoritativeindustryreportsandresearch.Ourdatacoverseveryoperatorgroup,networkandMVNOineverycountryworldwide–fromAfghanistantoZimbabwe.Itisthemost

accurateandcompletesetofindustrymetricsavailable,comprisingtensofmillionsofindividualdatapoints,

updateddaily.

GSMAIntelligenceisreliedonbyleadingoperators,

vendors,regulators,financialinstitutionsandthird-partyindustryplayers,tosupportstrategicdecision-making

andlong-terminvestmentplanning.Thedataisusedasanindustryreferencepointandisfrequentlycitedbythemediaandbytheindustryitself.

Ourteamofanalystsandexpertsproduceregularthought-leadingresearchreportsacrossarangeofindustrytopics.

info@

Authors

KenechiOkeleke,SeniorDirector,GSMAIntelligenceJamesJoiner,LeadAnalyst,GSMAIntelligence

Contributors

JeanetteWhyte,HeadofPolicy&ExternalAffairs,GSMAAsiaPacificNoriswadiIsmail,SeniorDirector–DataPrivacy,GSMA

SyedKhairulazrinBinSyedKhairuldin,PolicyDirector,GSMAAsiaPacificGulistanLadha,ConsumerPolicyDirector,GSMA

MingShengBensenKoh,SeniorPolicyManager,SoutheastAsia,GSMAToobaKazmi,SeniorManager,ConsumerPolicy,GSMA

PublishedSeptember2025

©2025一GSMA.

Contents

Executivesummary04

01ASEANdevelopmentincontext06

02TheimpactofdigitalisationontheASEANConnectivity

StrategicPlan10

2.1Deployingsustainableinfrastructure12

2.2Buildingsmartandsustainablecities13

2.3Enablingdigitalinnovation14

2.4Facilitatingseamlesslogisticsandsupplychain15

2.5Supportingregulatoryexcellenceandcooperation16

2.6Enhancingpeople-to-peopleconnectivity17

03AssessingdigitalreadinessinASEAN:theDigitalNationsIndex18

3.1TheASEANDigitalNationsIndex20

3.2KeydigitalisationchallengesinASEAN27

04EnhancingdigitalreadinessinASEAN30

4.1Bridgetheinfrastructuregap32

4.2Accelerateregionalpolicyharmonisation34

4.3Leverageinternationalcooperationmechanisms36

Appendix:indexmethodology38

DigitalNationsIndexmetrics39

Buildingtheindex41

Executivesummary

TheAssociationofSoutheastAsianNations(ASEAN)hasmadestrongprogressinrecentdecades,particularlyintermsofeconomicgrowth.Thecombinedgrossdomesticproduct(GDP)ofASEAN’s10memberstatesgrewfrom$737billionin2000tojustover$4trillionin2024.

MuchoftheprogresshasbeenunderpinnedbystrategicdevelopmentplansaimedatharnessingASEAN’seconomicpotentialandenhancingitsglobalcompetitiveness.

2025isapivotalyearforthebloc’sdevelopmentagenda,withseveralplansdrawingtoacloseinadvanceofanewcycleofinitiativescommencingin2026–mostnotably,

theASEANCommunityVision2045,whichissupportedbystrategicplansincludingtheASEANConnectivity

StrategicPlan2026一2035.

AsASEANembarksonthenextphaseofitsdevelopmentjourney,digitaltechnologieswillplayanevenmore

significantroleinachievingtheprincipalobjectivesof

strategicplans.Thisisespeciallythecaseconsidering

therapiddevelopmentandbroaddeploymentof5G,andincreasingimplementationofAItechnologies(includingcloudandedgeintelligence),quantumcomputing,

blockchainandothertransformativeinnovations.

Meanwhile,thecross-sectornatureoftheASEAN

ConnectivityStrategicPlanunderlinestheneedfora

holisticapproachtodigitalisation.Thisalignswiththe

conceptofadigitalnation,wheredigitalisationiscentraltonation-building,supportedbycoordinatedeffortsto

fullyintegratedigitaltechnologiesintoeverysectoroftheeconomy.

However,thesuccessofthisdigitaltransformationhingesnotonlyoninfrastructureandpolicybutalsoondigital

trust–theconfidencethatindividuals,businessesand

governmentshaveinthesecurity,privacy,reliabilityand

ethicaluseofdigitaltechnologies.Buildingdigitaltrustisessentialtoensurewidespreadadoption,fosterinnovationandenableseamlesscross-borderdigitalinteractions.

ASEANhasmadeprogresswithdigitalisationinrecentyears,reflectedintheperformanceofmemberstatesintheGSMAIntelligenceDigitalNationsIndexandin

otherdevelopmentsthroughouttheregion.However,italsofaceschallengesthatcouldslowthepaceof

digitalisationorresultinafragmentedapproachwithin

theregion,potentiallyaffectingtheeffectivenessof

digitaltechnologiesinadvancingtheASEANConnectivityStrategicPlan.Challengesincludedisparitiesindigital

readiness,regulatoryfragmentationandharmonisation

issues,themobileinternetusagegap,thedigitalskills

gapandgeopoliticaldisruptions.Withoutaddressing

theseissues(andwithoutstrengtheningdigitaltrust),theregionrisksafragmentedapproachthatcouldunderminetheeffectivenessofdigitaltechnologiesinadvancingtheASEANConnectivityStrategicPlan.

Inthiscontext,successfullyrealisingASEAN’s

developmentplansrequiresconcertedeffortsby

stakeholderstofullyleveragetheopportunitiespresentedbydigitalisation.Thisreporthighlightsthreeprincipal

measurestoimprovedigitalreadiness:

—Bridgetheinfrastructuregap–Addressingthe

infrastructureinvestmentgaprequiresacombinationofstrategies,includingfiscalincentives,targeted

fundingforinfrastructuredeployment,andregulatoryreformtoreducedeploymentcosts.

—Accelerateregionalpolicyharmonisation–Harmonisingdigitalpolicycreatesanintegrateddigitalmarket,fostersinteroperability,andstimulateseconomicgrowththroughthepromotionofcross-borderdataflows,e-commerce,digitalpaymentsandinnovation.

—Leverageinternationalcooperationmechanisms–

Thesemechanismscanbeusedtoexchangebest

practicesonthedevelopmentofadvanceddigital

technologies,buildthecapacityoflessadvanced

countries,andpromotesharedstandardsthatreinforcedigitaltrustacrosstheregion.

GSNMAExecutivesummary05/47

01

ASEANdevelopment

incontext

TheAssociationofSoutheastAsianNations1(ASEAN)aimstofoster

regionalcooperation,economicintegration,politicalstabilityandsocio-culturaldevelopmentacrossmemberstates.Theblochasmadestrongprogressinrecentdecades,particularlyineconomicgrowth.

ThecombinedGDPofASEAN’s10memberstatesgrew

from$737billionin2000tojustover$4trillionin20242–amorethanfive-foldincrease.Between2010and2024,

ASEANeconomiesexpandedatanaverageannualgrowthrateof4.5%,comparedtoaglobalaverageof2.8%

forthesameperiod.3Thissustainedgrowthhasdriventangiblesocialandeconomicbenefitsforpeopleandbusinesses,includingbetterlivelihoods,infrastructure,jobsandmarketopportunities.

Muchofthisprogresshasbeenunderpinnedby

strategicdevelopmentplansaimedatharnessing

ASEAN’seconomicpotentialandenhancingitsglobal

competitiveness.RecentexamplesincludetheMaster

PlanonASEANConnectivity(MPAC)2010,4which

servedasafoundationforMPAC20255andtheASEANCommunityVision2025.6Theseinitiativeshaveboostedintra-ASEANtradeandinvestment,havestrengthened

regionalinfrastructureandconnectivity,andhave

advanceddigitaltransformationthroughsupportforcross-borderdataflows,e-commerceanddigital

payments.

ForASEAN,2025marksasignificantmilestone,asTimor-Lestebecomesthebloc’s11thmemberstateinOctober,

withfullmembershipexpectedatthe47thASEANSummit

inKualaLumpur.ThisexpansiondemonstratesASEAN’s

ongoingcommitmenttostrengthenregionalintegration.Inaddition,2025isapivotalyearforthebloc’sdevelopmentagenda,withseveralplansdrawingtoacloseinadvanceofanewcycleofinitiativescommencingin2026–mostnotably,theASEANCommunityVision20457–acomprehensive,

long-termroadmapdesignedtoestablishtheblocas

acentralplayerintheglobaleconomy.Bydeepening

economicintegration,promotingsustainabledevelopment

andfosteringinclusivegrowththatnarrowsdevelopment

gapsamongmemberstates,ASEANaimstopositionitselfastheworld’sfourth-largesteconomyby2030.

ASEANCommunityVision2045issupportedbyseveral

strategicplansthatoperationaliseitsgoalsacrossthree

pillars:Political-SecurityCommunity,EconomicCommunityandSocio-CulturalCommunity,withafocusoneconomicintegration,connectivity,sustainability,humanrightsand

regionalresilience.TheplansareshowninTable1.

ReferencingtheASEANConnectivityStrategicPlan

2026一2035,thisreportexaminestheopportunities

presentedbydigitalisationforachievingASEAN’s

developmentgoals,alongwiththenecessaryfactorstofacilitatethisprocess.

1Brunei,Cambodia,Indonesia,Laos,Malaysia,Myanmar,Philippines,Singapore,ThailandandVietnam

2CalculationbasedonIMFfigures

3ASEANStatisticsDivision(ASEANstats)

4SeeASEANMasterPlanonConnectivityat

5SeeMasterPlanonASEANConnectivity2025at

6SeeASEANCommunityVision2025at

7SeeASEANCommunityVision2045at

GSNMA01ASEANdevelopmentincontext07/47

Table1

KeystrategicplanssupportingASEANCommunityVision2045

Source:ASEAN,GSMA

PlanTimeframePillarDescription

—

TheASEANConnectivityStrategicPlan

TheASEANConnectivityStrategicPlan2026–2035cutsacrossthethreepillarsoftheASEANCommunityVision2045.Itbuildsontheachievementsandlessonslearnt

fromMPAC2010andMPAC2025.Itisdesignedto

helptheregioneffectivelyrespondtomajorglobalandregionaltrends,includingdigitaltransformation,climatechangeandthetransitiontonet-zeroemissions,the

reconfigurationofsupplychains,urbanexpansionwiththeriseofmiddleweightcities,evolvingformsofregionalism,anddemographicshiftssuchasanageingpopulation.

TheASEANConnectivityStrategicPlanisstructuredaroundsixfocusareas:

—Sustainableinfrastructure–Focusesongreen

infrastructureandlow-carbontransportsystems.

Thisincludesinvestmentsintransport,energyanddigitalinfrastructuretoenablesmartcitiesand

supportenvironmentalsustainability.

—Smartandsustainableurbandevelopment–

Focusesondevelopingsmartcitiesandvillagestorespondtourbanchallengessuchascongestion,pollutionandinequality.Thisinvolvescreating

inclusive,resilientandenvironmentallysustainablecitiestoaccommodatetheprojected90million

additionalurbanresidentsby2030.8

—Digitalinnovation–Focusesonexpandingdigital

connectivity,advancingemergingtechnologies

suchasAI,IoTandbigdata,facilitatingcross-

borderdatatransfers,improvingcybersecurity

measures,andaimingforinclusiveaccesstodigitalservices.Itisdirectedatdigitalinfrastructure

providers,fintechfirms,paymentserviceprovidersanddigitalplatformoperators.

—Seamlesslogisticsandsupplychain–Aimsto

boostregionalsupplychainsviatheFramework

onASEANSupplyChainEfficiencyandResilience,focusingondisasterpreparedness,diversificationandadvancedtechnologyintegrationforbetter

visibilityandresilience.

—Regulatoryexcellenceandcooperation–Supportsthealignmentofregulationsandpoliciestoenabletrade,investmentandservicesliberalisation,and

addressesissuessuchasskilledlabourmobilityandcross-borderdatagovernance.

—People-to-peopleconnectivity–Enhances

skillsdevelopment,labourmobilityandcultural

connectivitythroughinitiativessuchastheASEAN-ROKTVETMobilityProgramme.Italsosupports

tourism,educationandculturalexchanges.

ASEANPolitical-

SecurityCommunityStrategicPlan

ASEANEconomicCommunity

StrategicPlan

ASEANSocio-

CulturalCommunityStrategicPlan

2025–2045

2026–2030

2026–2035

Political-Security

Economic

Socio-Cultural

Aimstofosterapeaceful,stableandresilientSoutheastAsia

bydeepeningpoliticalandsecuritycooperationamongASEANmemberstates

Aimstodeepeneconomicintegration,promotesustainablegrowth,andpositionASEANastheworld’sfourth-largest

economyby2030

Aimstobuildapeople-centred,inclusive,resilientand

sustainableASEANCommunitybyimprovingqualityoflifeforallASEANcitizens

ASEANConnectivityStrategicPlan

2026–2035

Cutsacrossallthreepillars

Aimstoenhancephysical,institutionalandpeople-to-peopleconnectivitytosupportregionalintegration

8ASEANSmartCitiesFramework,ASEAN,2018

GSNMA01ASEANdevelopmentincontext08/47

Overthepasttwodecades,theformulationand

implementationofASEAN’sstrategicplanshaveoccurredalongsiderapiddigitalisationacrosssociety,driven

bythewidespreaddeploymentanduptakeofmobile

technologies.Theintroductionandadoptionof4Gand5Ginthe2010sand2020s,respectively,havebeenintegraltofacilitatingseamlesscommunication,broadening

financialinclusionandenablingnewbusinessesmodelstoimproveservicedeliveryandaddresssocioeconomicchallengesacrosstheregion.

Recognisingthepotentialfordigitalisationtosupport

itsdevelopmentplans,ASEANhasestablishedseveral

strategicinitiativestodriveprogress,shownontheright.

Thesedevelopmentsaresupportedbyregional

commitmentsandinitiativesfocusedonadvancingthedigitalnationagenda.

TheASEANICTMasterplan20159and2020,10andtheASEANDigitalMasterplan2025,11aimedatachievinginclusivedigitalconnectivity

TheASEANDigitalDataGovernanceFramework

(ADDGF)12in2017,designedtoenhancecross-borderdataflowsandprivacystandards

TheASEANOpenDataNetwork(AODN),13launchedin2021tofostertransparencyandinnovationthroughshareddataplatforms

TheASEANSmartCitiesNetwork(ASCN),14

establishedin2018toencouragetheadoptionof

digitaltechnologiestotackleurbanchallengessuchastrafficcongestionandwastemanagement

TheASEANSingleWindow(ASW),15fullyoperationalsince2019,whichutilisesdigitalinfrastructureto

strengthencross-bordertradeandboosteconomiccompetitivenessthroughaunifieddigitalplatformforcustomsandregulatoryagencies.

9SeeASEANICTMasterplan2015at

10SeeTheASEANICTMasterplan2020at

11SeeASEANDigitalMasterplan2025at

12SeeASEANTelecommunicationsandInformationTechnologyMinistersMeeting(TELMIN)FrameworkonDigitalDataGovernanceat

13PolicyBrief–StrengtheningOpenGovernmentDataforDigitalCooperationinASEAN,EconomicResearchInstituteforASEANandEastAsia,2025

14SeeASEANSmartCitiesNetworkat

15SeeASEANSingleWindowat

GSNMA01ASEANdevelopmentincontext09/47

02

TheimpactofdigitalisationontheASEANConnectivityStrategicPlan

AsASEANembarksonthenextphaseofitsdevelopmentjourney,

digitaltechnologieswillassumeanevengreaterroleinachieving

theprincipalobjectivesofstrategicplans.Thisisespeciallythecase

consideringtherapiddevelopmentandbroaddeploymentof5G,and

increasingimplementationofAItechnologies(includingcloudandedgeintelligence),quantumcomputing,blockchainandothertransformativeinnovations.

Together,thesetechnologiesestablisharobustecosystemthatintegrateshigh-speedconnectivity,intelligent

analyticsandlocalisedprocessing.Thiscreatesasolid

foundationforinnovationacrossindustries,enabling

smarter,moreefficientandmoreinclusivesolutionsinthefocusareasoftheASEANConnectivityStrategicPlan.

Throughouttheregion,digitaltechnologiesarebeing

usedtoenhancesupplychaintransparency,optimise

urbandevelopmentandenableseamlessmobility

amongmemberstates.Digitalinnovationmodernises

infrastructure,streamlineslogisticsandimprovescross-borderservicedelivery.Theshifttowardsdigitalisation

alsosupportstheharmonisationofregulatoryframeworksandstandards,makingiteasierforbusinessesand

governmentstocollaborateandoperateacrossborders.Furthermore,digitalisationstrengthenspeople-to-peopleconnectivitybybroadeningaccesstoessentialservicesandskilledlabourmobilityviadigitalplatforms.

Throughouttheregion,

digitaltechnologiesare

beingusedtoenhance

supplychaintransparency,optimiseurban

developmentandenableseamlessmobility.

GSNMA02TheimpactofdigitalisationontheASEANConnectivityStrategicPlan11/47

2.1

Deployingsustainableinfrastructure

Digitaltechnologiesunderpinsmartsolutionsfortraffic

managementsystems,whichhelpreduceemissions.ThepracticalapplicationsofthesetechnologiesacrossASEANalsoincludereal-timemonitoringofinfrastructureprojects,suchasbridgesandenergygrids,topredictmaintenanceneedsandoptimiseenergyconsumption.InMalaysia,

forexample,thegovernmentannouncedaRMY43billion($10billion)commitmentinJune2025toupgradethe

nationalgridinfrastructuretomeetthecountry’sAIand

batteryenergystorageambitions.16Thisinvestmentis

complementedbythedeploymentofsmartmeters,and

gridautomationanddataanalyticssolutionsbynational

utilitycompanyTenagaNasionalBerhad(TNB)to

improvegridreliability,customerexperienceandsupportrenewableenergyintegrationanddecarbonisationefforts,inlinewithASEAN’ssustainabilitygoals.

$10billion

CommitmentfromtheMalaysiangovernment

toupgradethenationalgridinfrastructuretomeetthecountry’sAIandbatteryenergystorageambitions

Governmentsandprivate-sectorplayersarealso

usingtechnologiessuchasdigitaltwinstomonitor

infrastructureinreal-time,andedgeintelligencesolutionstoensurecriticaldecisions(suchasdetectingstructuralanomalies)aremadelocallyandinstantly.Examples

ofdigitaltechnologiesbeingappliedtoinfrastructuredevelopmentinASEANincludethefollowing:

—InSingapore,Keppel’sEnergy-as-a-Service(EaaS)

solutionusesAIandmachinelearningtooptimise

energyassets.ThecompanyisalsocollaboratingwiththeNationalUniversityofSingaporeonsmartgrid

technologiesandimplementinginnovativebuildingsolutionsincludingsmartlightingandoptimised

coolingsystems.

—AISThailandisusingits5GnetworkforasmartminingprojectwithSCG,employing5Gsolutionstopower

autonomousvehiclesformaterialtransportwithinan

industrialzone,enhancingefficiencyandsustainabilitybyreducingdowntimeandCO₂emissions.

16“MalaysiaPMsays$10billioncommittedtonationalgridupgrade”,Reuters,June2025

GSNMA02TheimpactofdigitalisationontheASEANConnectivityStrategicPlan12/47

2.2

Buildingsmartandsustainablecities

UrbanisationishappeningatarapidpaceinASEAN,withmorethanhalfthepopulationlivinginurbanareas,thoughwithsignificantvariationbetweenmemberstates(e.g.

Singaporeat100%urbanisedversusCambodiaat26%).AnemergingtrendacrossASEANistheriseofsmallandmedium-sizedcities,typicallywithfewerthan1million

inhabitants;theseareincreasinglydrivingeconomic

growth.Thecitiesbenefitfromimprovedinfrastructure

andenhancedconnectivitytodomesticandinternationalmarketsandserveashubsformicro,smallandmedium-sizedenterprises(MSMEs).

Despitetheeconomicopportunities,urbanisationalso

presentschallenges,includingincreasedtraffic,pollution,environmentaldegradationandsocialinequality.In

response,ASEANhasdevelopedtheASEANSustainableUrbanisationStrategy(ASUS)17andtheSmartGreen

ASEANCities(SGAC)18programme.Bothrelyondigital

technologiestopromotesustainabledevelopment,

enhancemunicipalgovernanceandbuildmoreinclusive

cities.Asaresult,ASEANhasbecomeahubforsmartcityinnovation,withcutting-edgesolutionshelpingtoimproveresourcemanagement,alleviatecongestion,advance

wastemanagementandgenerallyenhancequalityoflifeforresidents.

InIndonesia,the100SmartCitiesMovementintegratesAIacross98citiesand416districts,withadaptivetrafficcontrolsystemsadjustingtrafficsignaltimingsbased

onvehiclevolume,reducingidletimeandemissions.19InBali’sBadungdistrict,virtualassistantsenhancethevisitorexperiencebyhelpingtouristsplanitineraries,withnaturallanguageprocessingavailableinmultiplelanguages.Thenewcapitalcity,Nusantara,currently

beingdevelopedinEastKalimantan,incorporatesAI

intoitsfoundationalplanningascityplannersimplementintelligentinfrastructureacrosshealthcare,education,

securityandtransportfromtheoutset.ThisestablishesabenchmarkforsustainableurbandevelopmentdrivenbyadvancedAItechnologies.

InVietnam,HoChiMinhCity,inpartnershipwith

technologyfirmCMC,hasunveiledanambitiousinitiativeaimedatestablishinganAI-drivencitymodel.Singapore

uses5Gtechnologytosupportsmartinfrastructure

applications,includingintelligentstreetlightingand

automatedwastemanagementsystems.Meanwhile,AyalaLandinthePhilippinesisdevelopingsmartcommunities

suchasArcaSouth–aconnected,mixed-usedistrict

thatemphasisesthe15-minutecityconcept,20andafullyintegratedlifestyleforresidentsandbusinesses.

ASEANhasbecome

ahubforsmartcity

innovation,withcutting-

edgesolutionshelping

toimproveresource

management,alleviate

congestion,advancewastemanagementandenhancequalityoflife.

17SeeASEANSustainableUrbanisationStrategyat

18"SmartGreenASEANCities:NewinitiativetopromotesustainableandsmartcitiesinASEAN",ASEAN,November2021

19"Indonesia'sAIRevolution:HowSoutheastAsia'sLargestEconomyBecameaGlobalAIPowerhouse",August2025,Introl

20Anurbanplanningmodelwhereeverythingaresidentneedsintheirdailylifecanbeaccessedwithina15-minutewalkorcycleride.

GSNMA02TheimpactofdigitalisationontheASEANConnectivityStrategicPlan13/47

21BuildingSMEresilienceinAsia,UNDP,2024

GSNMA02TheimpactofdigitalisationontheASEANConnectivityStrategicPlan14/47

2.3

Enablingdigitalinnovation

Digitalinnovationthrivesattheintersectionofhigh-speedconnectivity,AI’sdata-driveninsightsandtheproliferationofconnecteddevicesandintelligentsensors.Across

ASEAN,thisconvergenceisenablingtherolloutofsmartapplicationsacrosseconomicsectors,includinghealth,educationandfinancialservices,drivinggrowthand

unlockingeconomicopportunitiesforindividualsandbusinessesinthedigitaleconomy.

Forinstance,Thailandhaslaunchedseveralinitiatives

focusedon5G-poweredtelemedicineplatforms,suchasthenationalThailandHealthDataSpace5Gprojectandhospital-specificservicessuchasNopparatRajathaneeHospital’stelemedicinesystem.Theseplatformsharness5Gtoenableremoteconsultations,real-timehigh-

definitionvideotransmission,smartambulancesandAI-drivenhealthdatasystems,effectivelybridgingruralandurbanareas.KeyparticipantsintheseinitiativesincludetheMinistryofPublicHealth,operatorsTrueCorpand

AIS,andequipmentvendorssuchasHuawei.

TheSMEsectorinASEANaccountsfor97%ofprivate-

sectorbusinessesand85%oftheworkforce,and

contributes45%totheregionalGDP.21Digitaltechnologieshaveenabledtheseenterprisestoexpandtheirmarket

accessandcustomerbase,enhanceoperational

processes,reducecoststhroughtoolssuchascloud

computingandAI,andenableinstantpaymentsthroughfintechsolutions.

Forexample,theGojekecosystem,whichoriginatedin

IndonesiaandnowoperatesinseveralASEANcountries

(includingSingapore,ThailandandVietnam)offersSMEs

aSuperAppplatformthatintegratesservicessuchasride-hailing,fooddelivery,logisticsanddigitalpayments.This

providesavenuesforcustomerengagement,streamlinesoperationaltasks,managesexpensesandsupports

financialinclusion.

Digitalinnovationthrivesattheintersectionof

high-speedconnectivity,AI’sdata-driveninsightsandtheproliferationof

connecteddevicesandintelligentsensors.

2.4

Facilitatingseamlesslogisticsandsupplychain

ASEAN’svariedgeography,whichincludesarchipelagos,tropicalforests,mountainsandhighlands,presents

challengesforlogisticsandsupplychains,resultingin

highercostsandcomplexity.Thiscanleadtoissuessuchasinaccurateinvento