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CONSUMER&
BRANDBrandKPIs
for
laundry
detergent:Herbal
Strategi
Natural
in
IndiaConsumer
Insights
reportDecember2024Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
1250Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,usage,loyalty,and
media
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
Herbal
Strategi
Natural’sperformance
inthe
laundrydetergent
market.Fieldwork:July2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Sources:
Statista
Consumer
Insights
Global,
asofDecember202456%
of
Herbal
Strategi
Natural
users
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket?•Herbal
Strategi
Natural’sbrandingresonates
more•Herbal
Strategi
NaturalranksoutsidetheTop10
inwith
Millennialsawareness
withinthelaundrydetergent
market•Herbal
Strategi
Naturalgenerally
appealsto
men•Thepopularity
ratingof
Herbal
Strategi
Naturalis
21%more
than
women•Herbal
Strategi
NaturalranksoutsidetheTop10
in•Among
Herbal
Strategi
Naturalenthusiasts,40%
fallusageunderthe
high-income
category•Interms
of
loyalty,Herbal
Strategi
Naturalisoutside•Consumers
want
theirlaundrydetergent
brandstohavehonesty
/trustworthiness,
authenticity,andreliabilitythe
Top
10
inIndia•Herbal
Strategi
Naturalhasascore
of
14%
formediabuzz3Sources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Loyalty
is
the
highest
scoring
KPI
for
Herbal
Strategi
Natural
at
56%Brand
profile:
snapshotBrand
performance
of
HerbalStrategi
Natural
inIndia56%42%21%14%14%AwarenessPopularityUsageLoyaltyBuzz5Notes:Laundry
detergent‘awareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,249,
all
respondents
(awareness),n=527,
respondents
who
know
the
individual
brand
(popularity),
n=527,
respondentswho
know
the
individual
brand
(usage),
n=75,
respondents
who
have
used
the
individual
brand
(loyalty),
n=527,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Herbal
Strategi
Natural’s
branding
resonatesmore
with
MillennialsBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations47%46%43%41%Withthatinmind,when
looking
atthe
shareofconsumers
who
likeHerbal
Strategi
Naturalbygeneration
versustheshareof
industryusers
ingeneral,
we
cansee
thatHerbal
Strategi
Natural
islikedby0%
of
Babyboomers
and
11%
of
Gen
Xers,whereasthe
total
shareof
industryusers
is0%
and
13%,respectively.ForMillennials
andGen
Z,
46%
and
43%
feel
positivelytowards
Herbal
Strategi
Natural,versus
41%
and
47%.Socurrently,
forHerbal
Strategi
Natural,Millennialsconnect
most
with
theirbrand
compared
tothe
overallindustryuser.13%11%0%
0%Gen
ZMillennialsGen
XBaby
BoomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestolaundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=109,
HerbalStrategiNatural
enthusiast,
n=1,232,
laundry
detergentusersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Herbal
Strategi
Natural
generally
appeals
to
men
morethan
womenBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandenthusiastsof
Herbal
Strategi
Naturalshows
thatwomen
areless
likely
tohaveanaffinity
with
the
brandcompared
tomen.LGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesof15%80%consumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
Herbal
Strategi
Natural
hasahigherproportion
ofLGBTQIA+20%41%59%43%57%56%
ofmen
likeHerbal
Strategi
Naturalcompared
to
43%
of
women,
whereasfortheoverall
industry,59%
of
men
uselaundrydetergent
compared
to
41%
ofwomen.consumers
when
compared
totheindustryusers
ingeneral.76%20%
ofHerbal
Strategi
Naturalenthusiastsconsider
themselves
to
bepartof
the
LGBTQIA+
communitycompared
to
15%
among
industryusersoverall.Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=109,
HerbalStrategiNatural
enthusiast,
n=1,232,
laundry
detergent
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
Herbal
Strategi
Natural
enthusiasts,
40%
fall
under
the
high-incomecategoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
anduserswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.2%5%Single31%37%32%40%9%6%CoupleSingleparentNuclear40%
ofHerbal
Strategi
Naturalenthusiastsare
from
high-incomehouseholds.Herbal
Strategi
Natural’sbrandisgenerally
enjoyed
more
byconsumerswho
arepartof
anuclearhousehold,32%
ofHerbal
Strategi
Naturalenthusiastshavethiscurrent
livingsituation.6%5%32%30%23%23%Multi-generational26%26%30%ExtendedOther33%2%2%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=109,
HerbalStrategiNatural
enthusiast,
n=1,232,
laundry
detergentusersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Consumers
want
their
laundry
detergent
brands
to
have
honesty
/trustworthiness,
authenticity,
and
reliabilityBrand
profile:
qualitiesQualitiesuserswant
from
laundrydetergentbrandsForlaundrydetergent,
the
top
threequalitiesusers
want
from
abrand
arehonesty
/trustworthiness,
authenticity,andreliability.Authenticity80%Thrill/ExcitementSustainabilityBoldnessCleverness60%40%20%0%However,
forHerbal
Strategi
Naturalusers
the
top
3attributestheyactuallywant
arehighvalue,exclusivity,andcoolness.SocialresponsibilityCoolnessThequalitiesthatHerbal
Strategi
Naturalenthusiastsare
least
focused
on
arethrill/excitement
andinnovation.ReliabilityExclusivityInnovationInclusivenessFriendlinessHerbal
Strategi
Naturalshouldwork
onpromoting
reliability
to
convertenthusiastsintoowners.HighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
laundry
detergent,
which
ofthese
aspects
aremostimportant
toyou?”;Multi
Pick;“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;“When
it
comesto
laundrydetergent,
which
ofthe
following
brands
have
youused
in
the
past
12
months?”;
Multi
Pick;Base:n=75,
Herbal
StrategiNaturalusers’,n=109,
Herbal
StrategiNatural
enthusiast,
n=1,232,
laundry
detergentusersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
Herbal
Strategi
Natural
fans,
56%
state
that
they
get
excited
aboutlaundry
detergent
productsBrand
profile:
attitudesWhat
doconsumersthink
oflaundrydetergentingeneral?67%61%61%59%56%50%46%40%40%36%34%28%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrands
Iget
excited
about
IliketotalkaboutIknow
and
trust
laundrydetergent
topicsrelating
toproductslaundrydetergentBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
laundry
detergentdo
youagree
with?”;
Multi
Pick;
“When
it
comes
tolaundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=109,
HerbalStrategiNaturalenthusiast,
n=1,232,
laundry
detergent
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1156%
of
Herbal
Strategi
Natural
users
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
laundrydetergent,
the
averageawareness
ofabrandinIndiais69%.
Awareness
ofHerbal
Strategi
Natural,however,
is
at42%.Awareness21%
ofIndianlaundrydetergent
users
saytheylikeHerbal
Strategi
Natural,compared
toanindustryaverage
brand
popularity
of38%.14%
ofindustryusers
inIndiasaythey
useHerbalStrategi
Natural,with
the
average
usageof
abrand
at31%.BuzzPopularity56%
ofbrandusers
saythey
would
usethe
brandagain,compared
toanaverage
loyalty
score
of
69%.Herbal
Strategi
Naturalhasbeen
noticed
lessinthemedia
compared
tootherbrands,with
a“Buzz”scoreof
14%
compared
to33%.LoyaltyBrandUsageIndustryaverageSooverall,
the
results
showtheir
performance
tobebelow
average
compared
to
theindustry.12
Notes:Laundry
detergent‘awareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,249,
all
respondents
(awareness),n=527,
respondents
who
know
the
individual
brand
(popularity),
n=527,
respondentswho
know
the
individual
brand
(usage),
n=75,
respondents
who
have
used
the
individual
brand
(loyalty),
n=527,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Herbal
Strategi
Natural
ranks
outside
the
Top
10
in
awareness
within
thelaundry
detergent
marketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofHerbal
Strategi
NaturalRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.1Surf
excelAriel97%97%96%95%94%87%86%82%80%76%23Tide42%4Wheel5RinUsingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.58%6Nirma7PatanjaliMr.
WhiteGodrej
EzeeGhadi8Outofallrespondents,
42%
were
aware
of
HerbalStrategi
Natural.ThisranksthemoutsidetheTop10compared
to
other
brandssurveyed
inthismarket.9AwarenessN/A1013
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,249,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024The
popularity
rating
of
Herbal
Strategi
Natural
is
21%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofHerbal
Strategi
NaturalRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.1Surf
excelAriel75%69%60%54%46%45%42%40%40%39%21%23Tide4RinOutofconsumers
who
knew
thebrand,
21%
saidtheyliked
Herbal
Strategi
Natural.Thisranksthem
outsidethe
Top
10
compared
toother
brandssurveyed
inthismarket.5WheelGhadi67NirmaSunlightGodrej
EzeeHenko879%9PopularityN/A1014
Notes:“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;
Multi
Pick;
Base:
n=527,
respondents
who
knowthe
individual
brand
(popularity)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Herbal
Strategi
Natural
ranks
outside
the
Top
10
in
usageBrand
KPIs
&benchmarking:
usageSummaryUsage
ofHerbal
Strategi
NaturalRank#
BrandUsage
%69%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeing
used,weasked
each
respondent:
“When
itcomes
to
laundrydetergent,
which
of
thefollowing
brandshaveyouused
inthe
past12
months?”.1Surf
excelAriel14%258%3Tide53%Outofconsumers
who
knew
thebrand,
14%
saidtheyused
Herbal
Strategi
Natural.
Thisranksthemoutsidethe
Top
10
compared
toother
brandssurveyed
inthismarket.4Rin45%5WheelGhadi37%637%7SunlightGodrej
EzeeHenkoNirma34%834%86%930%UsageN/A1029%15
Notes:“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
have
youused
in
the
past12
months?”;
Multi
Pick;
Base:
n=527,
respondents
who
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofDecember2024In
terms
of
loyalty,
Herbal
Strategi
Natural
is
outside
the
Top
10
in
IndiaBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofHerbal
Strategi
Natural’s
consumersRank#
BrandLoyalty
%89%Afterascertaining
the
usageof
abrandinthe
last12months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablish
whether
abrandisperforming
well
inregard
to
customerretention.
Measuring
brandloyalty
establishes
aclearfeedback
loop
with
customers,
providing
valuableinsightsinto
customer
satisfaction
and
preferences.
Itisalso
apowerful
predictor
to
help
guide
marketingstrategies
andforecast
futuresalesandrevenue
moreaccurately.1Surf
excelAriel282%3SunlightTide78%477%44%5Wheel75%56%6ActiveWhiteRin74%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
laundrydetergent,
which
of
thefollowing
brandsareyou
likelytouseagain
inthefuture?”.773%8Godrej
EzeeHenko72%969%Outofrespondents
whohaveused
Herbal
StrategiNatural,56%
saidthey
would
usethebrandagain.LoyaltyN/A10Nirma68%16
Notes:“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
areyoulikely
to
use
again
in
the
future?”;
Multi
Pick;
Base:n=75,
respondents
who
have
used
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Herbal
Strategi
Natural
has
a
score
of
14%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofHerbal
Strategi
NaturalRank#
BrandBuzz%65%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.1Surf
excelAriel14%262%3Tide52%Outofconsumers
who
knew
thebrand,
14%
saidtheyhadheardaboutHerbal
Strategi
Naturalinthemedia.Thisranksthemoutsidethe
Top
10
compared
tootherbrandssurveyed
inthismarket.4Ghadi47%5Rin45%6SunlightNirmaWheelHenkoActiveWhite37%737%836%86%935%BuzzN/A1034%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=527,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
cons
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