HP各种机型面板信息汇总.doc

HP各种机型面板信息汇总10.XX.YY SUPPLY MEMORY ERRORFor help press （常见有：10.00.00代码）The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.打印机不能读或写至少一次打印耗材记忆芯片，或者至少有个记忆芯片是无效的。XX Description:00 - Memory error on supply（耗材芯片错误）10 - Missing memory on supply（找不到耗材芯片）YY Description:00 - Black print cartridge（黑色打印耗材）01 - Cyan print cartridge（青色打印耗材）02 - Magenta print cartridge（品红打印耗材）03 - Yellow print cartridge（黄色打印耗材）1. 不更换耗材芯片的话，按一些打印机“绿键”可通过并能正常打印，但需每次开机按一次；2. 或通过更换耗材芯片来解决。10.32.YY UNAUTHORIZED SUPPLYUnauthorized supply in use未经授权使用非原装耗材alternates withFor help press ？A new, non-HP supply has been installed.This message appears until you install an HPsupply or press .一个新的，但不是HP原装耗材已经安装。按“”按钮或更换HP原装耗材继续。Service or repairs required as a result of using non-HP supplies are not covered under HP warranty.To continue printing, press . The first pending print job will be cancelled.使用环保耗材不在HP的保修范围内。要继续使用，按。第一个的打印工作将被取消。10.92.YY CARTRIDGES NOT ENGAGED耗材没有转动alternates with Open and close front door.The cartridges are not engaged. poor primary transfer bias contacts,defective high-voltage supply, or control signal errors.耗材不能转动，检查耗材是否未啮合、转印皮带接触点、高压接触点或控制板的故障。YY Description:00 - Black print cartridge 黑色耗材01 - Cyan print cartridge 蓝色耗材02 - Magenta print cartridge 红色耗材03 - Yellow print cartridge 黄色耗材1. 清洁耗材的金属接触点；2. 检查耗材的啮合部位；3. 以上都不行，检查接触点与高压板之间的连接部分。11.XX INTERNAL CLOCK ERROR内部时钟错误alternates with交替To continue press The printer internal clock is not workingcorrectly. You are prompted to set the dateand time each time you turn the printer on.打印机内部时钟工作不正常。每次你开启打印机时会被提示要设置日期和时间XX Description: 01 Dead clock battery 无效（无电）的时钟电池02 Dead real-time clock 无效的实时时钟If the error persists, replace the formatter. 如果报错信息持续，复位格式器（恢复出厂设置）13.01.00. or 13.03.00JAM IN TRAYX某纸盒卡纸For help pressor13.03.00Paper JAM open input trays thenopen and close top cover卡纸时拉出纸盒，打开顶盖，然后再关闭顶盖A page is jammed in tray X.某纸盒有卡纸A 13.01.00 error message indicates that the media did not arrive at the pre-feed sensor (PS102) within the specified time.A 13.01.00 报错信息表明在指定的时间内，纸张没有到达进纸传感器A 13.03.00 error message indicates that the media did not arrive at the top-of-page sensor (PS103) within the specified time.A 13.03.00报错信息表明在指定的时间内，纸张没有到达出纸传感器NOTE:The 13.01.00 error can also be caused by the failure of the paperlevel sensor (PS107). If this sensor fails, the lifter motor does not rotate to lift the paper tray plate.纸张水平传感器（PS107）的错误也能引起13.01.00报错。如果这个传感器故障，电机不会旋转，以致抬纸板不能抬起上纸。This error can also be caused when the printer attempts to pick up media from a tray that is empty, but the paper-out sensing mechanism for that tray has failed and the printer senses that the tray appears to be loaded.当打印机尝试从没有放纸的纸盒搓纸时，也能引起13.01.00报错，纸盒的出纸感应传感器错误和打印机感应到纸盒刚刚放进纸张。If the actions listed above do not resolve the issue, continue with the following:1. Open and close the specified tray while watching the control-panel display. A short delay should occur between when the tray closes and the tray-size message appears on the control-panel display. If there is no delay and you do not hear the tray-lift motor lift the tray plate into place, replace the stack position sensor (PS107, PS802, or SR2) in the tray. See Printer switches and sensors, 500-sheet feeder switches, sensors, solenoids, and PCAs, or 1,500-sheet feeder switches, sensors, solenoids, and PCAs.2. Replace the tray X pickup solenoid. 重装搓纸杆3. Replace the tray 1 paperpickup assembly. See Tray 1 paper-pickup assembly .重装和检查纸盒1搓纸轮。4. Replace the paper-feed assembly. See Paper-feed assembly.重装和检查进纸组件5. Verify that the top-of-page sensor (PS103) is operating correctly and that the sensor flag can freely move. Replace the sensor if it is not operating correctly. See Printer switches and sensors.检查一下进纸传感器能否正常工作，还有传感器杆能否自由摆动。若果不正常，重装一下传感器。检查打印机开关和传感器。6. Replace the dc controller PCA. See Dc controller PCA. 检查和重装DC控制板13.XX.YY FUSER JAMLOWER REAR DOOR13.XX.YY 定影组件后挡门卡纸alternates withFor help press ？There is a jam inside the lower reardoor (rear output bin) behind the fuser.在定影组件之后的后挡门（出纸纸槽）卡纸If the printer is unable to clear the jamautomatically, see See Paper pathtroubleshooting, later in this chapter.如果打印机不能自动清理卡纸，检查走纸路径，详细解决办法在本章的后面章节。orPress ？for help.See Paper path troubleshooting later in this chapter for more paper jam troubleshooting.13.XX.YY JAM INSIDEFRONT DOOR13.XX.YY 前挡门卡纸alternates withFor help press ?There is a jam inside the front door.前挡门有卡纸Press? for help.orSee Paper path troubleshooting later in this chapter.Note: If Jam Recovery: OFF some pageswill not be reprinted. Re-send the missing pages.如果卡纸恢复被设置为未启用，有些页会丢失，不会打印出来，要重新打印丢失的页13.xx XX Description:1. Toner cartridge area 硒鼓区域2. Tray 1 pickup roller and feed area 手送纸盒搓纸轮和上纸区域3. Right door 右侧门4. Tray 4 (2000-sheet Input Tray) and Tray 5 (2 x 500-sheet Input Tray,not shown) transfer door 7-bin Tabletop Mailbox (not shown)5. Tray 4 (2000-sheet Input Tray) and Tray 5 (2 x 500-sheet Input Tray,not shown)6. Front door 前门7. Tray 2 and Tray 3 纸盒2和纸盒38. Fusing Assembly Area 定影组件区域9. Left door 左侧门10. 8-bin Mailbox 11. 5-bin Mailbox with Stapler13.12.17 JAM INSTAPLER卡纸在装订器中For help press ?A staple is jammed in the stapler. Checkthe stapler/stacker for jammed staples. 订书钉卡在装订器中。检查装订器Remove the defective staple in the cartridge. 移除有问题的装订器13.12.00 JAM INSIDE DUPLEXER双面器卡纸alternates withFor help press A jam has occurred inside the duplexer.双面器发生卡纸1. Press to see step-by-step information.按查看一步接一步的信息2. Remove the duplexer. 拿出双面器3. Remove any media from inside the printer duplex area and duplexer.从双面器区域中拿出卡纸和异物4. Reinstall the duplexer. 重装双面器5. For additional help, press ？.6. Replace the duplexer. 更换一个双面器13.12.YY JAM INOUTPUT DEVICE出纸口卡纸alternates withFor help press ?Paper is jammed in an external paper handling device. The amber light on the stacker/stapler is blinking. 纸张出纸口卡纸。黄灯闪烁。13.12.01 = early reached 提早到达13.12.02 = entrance sensor not reached 进纸传感器杆没有归位13.12.03 = entrance sensor not escaped 进纸传感器杆没有打开13.12.04 = entrance sensor remaining 进纸传感器卡纸13.12.05 = exit sensor not reached 出纸传感器杆没有归位13.12.06 = exit sensor not escaped 出纸传感器杆没有打开13.12.07 = exit sensor remaining 出纸传感器杆卡纸13.12.08 = top cover open 顶盖打开13.12.09 = stapler cover open 装订器打开Check the duplexer or the stapler/stackerfor jammed paper. For more information,see Clearing jams on page 400. 检查双面器或装订器。看第400页清理卡纸。13.XX.YY JAM IN TRAY 1手送纸盒卡纸alternates withClear jam then press A page is jammed in the multipurpose tray.卡纸在多用途纸盒(手送纸盒)XX Description:0205YY Description:001. Press to see step-by-step information.2. Remove media from tray 1 and from inside the printer.从手送纸盒和打印机内部清楚卡纸3. Confirm that the media guides and dial are in the correct position and match the media in the tray.确认纸张放到了上纸位置，纸盒正确放置和对应的纸张类型4. Reload media in tray 1. Do not load media above the fill tabs, and confirm that the guides are in the correct position. 往手送纸盒放纸。满刻度了就不要再放纸了。也要确认纸张厚度线在正确的位置上5. To continue printing, press .6. Replace the transfer pickup roller or the separation pad. 更换手送搓纸轮或分页器13.XX.YY JAM IN TRAY 2纸盒2卡纸A page is jammed in tray 2. 纸盒2卡纸XX Description:2021YY Description:001. Remove tray 2, clear the jam, and then reinstall tray 2. 取出纸盒2清理卡纸，然后装回2. If the error persists, replace the pickup roller, the feed roller, or the separation pad. 若果故障没有解决，更换搓纸轮，输纸辊或分页器3. To exit, press .13.XX.YY JAM IN TRAY X某纸盒卡纸alternates withClear jam then press .清理卡纸后按A page is jammed in the indicated tray.卡纸在有提示的纸盒中XX Description:2021YY Description:001. Press to see step-by-step information.2. Remove the indicated tray. 拿出提示卡纸的纸盒3. Confirm that the media guides and dial are in the correct position and match the media in the tray.确认4. Remove all media inside the printer and reinstall the tray. 清除所有的卡纸和重装一下纸盒5. To exit, press .13.XX.YY JAM INSIDE FRONT DOOR前门卡纸alternates withFor help press ？A jam has occurred inside the front door.前门卡纸13.XX.YY JAM INSIDE REAR DOOR后门卡纸alternates withClear jam then press 清理卡纸后按A jam has occurred in the duplex reversingarea. 卡纸在双面器的倒转区域1. Press to see step-by-step information.2. Open rear door and remove all media inside. 打开后门，取出卡纸3. Close the rear door.关闭后门4. To exit, press .13.XX.YY JAM INSIDE REAR DOOR后门卡纸alternates withFor help press ？A jam has occurred in the rear door area.卡纸在后门区域1. Press to see step-by-step information.2. Pull the duplexer halfway out of the printer. 将双面器拉出一半3. Open the rear door and remove the duplexer. 打开后门，取出双面器4. Release the four tabs in the center of the black paper guide inside the lower rear door.5. Open the lower rear door completely and remove all media inside.将后门完全打开，取出所有的卡纸6. Close the rear door. The four tabs in the paper guide automatically reattach to the door. 关上后门，7. Reinstall the duplexer. 重装双面器8. To exit, press ？.13.XX.YY JAM INSIDE TOP COVER顶盖卡纸alternates withRemove print cartridge拿出硒鼓A jam has occurred in the registrationassembly area. 登记组件区域卡纸1. Press the to see step-by-step information.2. Open the top cover and remove the print cartridge. 打开顶盖，取出硒鼓3. Remove all media inside. 取出里面的所有卡纸4. Lift the metal flap and remove any remaining media.抬起登记组件的铁板，取出剩下的卡纸5. Verify that the media size matches the tray settings and the dial on the tray. 检查纸张尺寸是否和纸盒的尺寸刻度杆上的刻度匹配6. Reinstall the print cartridge and close the top cover.装回硒鼓和关闭顶盖7. To exit, press ？.13.1 paper jam或13.2 paper jam打印紙在送紙部分被延遲或停止1. 確定紙盒被正確安裝;2. 確定送紙部分沒有阻礙物;3. 檢查PS402、PS403是否正常工作,必要時需更換相關傳感器13.3 PAPER JAM CHECK RIGHT DOOR 检查右门alternates withTHEN OPEN AND CLOSE TOP COVER打开和关闭顶盖Paper delay jam. Paper did not reachPS1 at the registration area.纸张延时卡纸。纸张没有到达登记组件区域的PS1传感器1. Remove the toner cartridge,lift the green handle, and verify the sensor flag operation.拿出硒鼓，抬起绿色的手柄，验证传感器杆的操作2. Make sure that the sensor is not broken. 确认传感器（杆）没有折断3. Replace the registration assembly if necessary. See“Registration Assembly” on page 217 for instructions. 有必要的话，更换登记组件。查看“登记组件”在说明书的第217页。13.5 paper jam 或13.6 paper jam打印紙在加熱組件部分被延遲或停止1. 確定轉印輥和傳送皮帶能正常工作;2. 確定輸紙路徑沒有阻礙物;3. 檢查PS1307是否正常工作,必要時需更換此傳感器13.10 paper jam 打印紙在吸紙區被延遲或卡住 1. 檢查送紙器的送紙部分是否有阻礙物;2. 檢查送紙器中PS1701、PS1703傳感器是否復位，必要時，更換相關傳感器13.20 paper jam或13.21 paper jam 打印紙被卡在輸紙路徑上或打印機上蓋被打開1. 檢查整個輸紙路徑,清除阻礙物;2. 檢查所有的輸紙部件是否復位(包括上蓋是否蓋上);3. 檢查輸紙路徑上的所有傳感器是否復位,必要時需更換13.A PAPER JAM CHECK LEFT DOOR检查左侧门Paper stopped at the Face-down binCheck the paper path. This jam is sensed by PS1402 on the sensor PCA.13.90.00 JAM INSIDE FRONT DOORalternates withREMOVE INCOMPATIBLE TRANSPARENCIESThere is a jam inside the front door caused by incompatible transparencies.Press? for help.orSee Paper path troubleshooting, later in this chapter for more information.CAUTION: Use only transparencies specified for use with HP Color LaserJet printers.Noncompatible transparencies can damage the printer. See the HP LaserJet Printer Family Print Media Specification Guide.1. Remove all non-compatible transparencies from Tray 1.2. Load compatible transparencies in Tray 1.20 insuffient memory 打印機接受太多的數據,超出了打印機的內存範圍 1. 按GO按鈕,繼續打印(部分打印內容可能丟失)；2. 增加打印機內存20.10Receive-fax directory is missing 接受传真的目录丢失20.20Send-fax directory is missing发送传真的目录丢失20.30Send-ID file is corrupted发送 ID 的文件已损坏20.40Receive-ID file is corrupted接收 ID的文件已损坏20.50Fax log is corrupted传真日志已损坏20.60Flash init is required because of a firmware upgrade因为固件升级，必须将闪存初始化20.6060Write to flash failed写到闪存失败21 page too comlex21.00 page punt打印的內容太複雜1. 按GO按鈕,繼續打印(部分打印內容可能丟失)；2. 將PAGE PROTECT值設置為AUTO22 EIO X buffer overflow 送到指定的EIO外設的數據太多按GO按鈕清除此信息（傳送的數據也將會丟失）22 EMBEDDED I/O BUFFER OVERFLOW嵌入（主板集成）的输入、输出缓冲区溢出The embedded HP Jetdirect print serverbuffer has overflowed during a busy state.在繁忙状态下，嵌入的（主板集成）的HP 打印服务器缓冲区溢出1. Press to continue printing.NOTE Data will be lost. 注意：数据将丢失2. Turn the printer off and then on.先关机再开机3. Try printing the job again.尝试再打印这个作业4. If the error persists, replace the formatter. 如果还报错，恢复到出厂设置22 PARALLEL I/O BUFFER OVERFLOW并行的输入、输出缓冲器溢出Too much data was sent to the parallel port.太多的数据发送到并口1. Press to continue printing.NOTE Data will be lost. 按继续打印。注意:数据将丢失。2. If the error persists, disconnect the parallel cable at both ends and then reconnect it. 如果还报错，将并口线的两头拆出，然后重新接上3. Make sure that a high-quality parallel cable is being used.确认使用了好质量的并口线4. With the parallel cable connected to the computer, connect the other end to another printer.将并口线的一头接电脑，另一头接另一台打印机来测试5. Replace the parallel cable if necessary. 有需要的话，更换并口线6. Replace the formatter if necessary. 恢复出厂设置22 USB I/O BUFFER OVERFLOWUSB 输入、输出缓冲器溢出The printer USB buffer has overflowed duringa busy state.在繁忙状态下，打印机的USB缓冲区溢出1. Press to continue printing.NOTE Data will be lost.按来恢复打印。注意：数据会丢失。2. If the error persists, disconnect the USB cable at both ends and then reconnect it.如果还报错，拔出USB线的两头，再重新接上3. Make sure that a high-quality USB cable is being used. 确认使用了质量好的USB线4. With the USB cable connected to the computer, connect the other end to another printer.将USB线一头接电脑，另一头接另一台打印机来测试5. Replace the USB cable if necessary. 有必要的话，更换USB线6. Replace the formatter if necessary. 有必要的话，恢复出厂设置22 SERIAL I/0 BUFFER OVERFLOW串口的输入、输出缓冲器溢出Too much data was sent to the serialport.串口接收到了太多的数据1. Make sure that the correct serial pacing option is selected from the I/O Menu in the printers control panel. 确认在打印机的面板中，在I/O菜单中，选择了正确的速率。2. Print a Menu Map, and verify that the serial pacing item (from the I/O Menu in the printers control panel) matches the setting on the computer.打印菜单图，确认串口速率这项和电脑的设置匹配3. Press GO to clear the error message. (Data will be lost.)按“继续”键清除报错信息（数据会丢失）40 BAD SERIAL TRANSMISSION错误的串口传输The printer encountered an error while transferring data from the computer. The error might have occurred for several reasons:当电脑发送数据时，打印机发生一个错误。错误可能发生在几个原因l The computer was powered on or off while the printer was online. 打印机在线时，电脑开启或关闭l The printers serial configuration was not the same as the computers.打印机的串口配置和电脑的不一样1. Verify the cable connections. Make sure that the printers serial configuration is set the same as the computer from the I/O Menu in the printers control panel.确保打印线连接正常。在打印机面板上的I/O菜单中，确认打印机的串口设置和电脑一致。2. The serial baud rate setting can be accessed from the I/O Menu in the printers control panel.在面板上的I/O菜单中，可以进入串口的波特率的设置。3. Press GO to clear the error message and continue the printing.按“继续”按钮来清理报错信息和继续打印4. Turn the printer off. 关闭打印机5. Reseat the EIO card, and turn the printer on.拔出网卡，再插入，然后开启打印机40 EIO X BAD TRANSMISSION40 EIO X 错误的传输A connection with the card in the EIO slot hasbroken. 插上网卡的网卡槽（EIO槽）损坏This message is not valid for the HP LaserJet5200 and 5200L.1. Press to continue printing.NOTE Data will be lost. 按恢复打印。注意：数据会丢失。2. Turn the printer off and then on.关闭打印机后再开启。3. Try printing again. 尝试再打印4. If the error persists, replace the EIO card in slot X.如果还报错，将网卡插到其他的网卡槽40 EMBEDDED I/0 BAD TRANSMISSION嵌入（主板集成）的I/O 错误传输The connection with the HP Jetdirect embedded print server has broken.HP内嵌式（主板集成）的打印服务器（内置网卡）损坏1. Press to continue printing. 按恢复打印2. Turn the printer off and then on.关闭打印机后再开启3. Try printing again.再尝试打印4. If the error persists, replace the formatter.如果还报错，恢复出厂设置。41.x PRINTER ERROR alternates withPRESS GO TO CONTINUEA temporary printing error occurred.发生一个临时的打印错误X Description1 Unknown misprint error.未知的印刷错误2 Beam detect misprint error(激光束探测错误). 3 Media feed error (size) （供稿器尺寸错误）.4 No VSYNC error. 没有VSYNC引起的错误5 Media feed error. 上纸错误7 Feed delay error. 进纸延时错误9 Noise VSREQ error. 噪音VSREQ错误Press GO. The page containing the error will automatically be reprinted.按“继续”按钮。页面包含错误，将自动重新打印If this message persists:1. Reseat the connections to the Laser/Scanner and the Engine Controller Board. 重新拔插一下激光器/扫描器和引擎控制板的的连线2. Replace the Laser/Scanner. See “Laser/Scanner Assembly” on page 200 for instructions.更换激光器/扫描器。查看“激光器/扫描器”在说明书的第200页。3. Replace the Engine Controller Board. 更换引擎控制板。41.3 UNEXPECTED SIZE IN TRAY X打印紙型號設置不匹配正確設置打印紙的型號41.5 UNEXPECTED TYPE IN TRAY XThe printer senses a different media typethan what is configured in the tray.1. Press to print from a different tray, or press for more information.2. Make sure that all trays are configured and loaded correctly before printing again.3. If the error persists, perform a paperpath test using the diagnostics menu to make sure that all of the sensors are working correctly.4. If the error persists, replace the paperfeed assembly.41.X ERRORA printer error has occurred.1. Press to continue or press ? For more information.2. If the error persists after exiting help,turn the printer off and then on.49.XXXXX ERRORA critical firmware error has occurred thatcaused the processor on the formatter toabort operation. This type of error can becaused by invalid print commands, corruptdata, or invalid operations. In some cases,electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor-quality parallel cable, poor connections, or home-grown programs.On rare occasions, the formatter is at faultwhich typically appears as a 79 Service Error.翻译：一个关键的固件错误造成处理格式时出现故障。这类错误可能是由于一些无效的打印命令、错误的数据、或者无效的驱动引起的。在某些情况下，电子干扰也会破坏在线缆中传输的数据。其他原因包括并行数据线、断续的网络连接或PC的应用程序。在个别情况下，格式发生故