客房英语培训

客房英语培训教材

HOUSEKEEPINGENGLISHTRAININGCOURSEChapter1. CourtesyEnglish第一部分

礼貌英语

“GoodMorning,Sir/Madam.”“GoodAfternoon,Sir/Madam.”“GoodEvening,Sir/Madam.”“MayIhelpyou,Sir/Madam?”1、见面打招呼“Please”“ThankYou”“ExcuseMe”“PardonMe”2、能讨人喜欢的谈吐“Mr.

”“Mrs.

”“Mr.&Mrs.

”“Master”3、客人喜欢听你称呼他的姓氏“Sir”“Madam”“Miss”“Sir&Madam”4、普通个人的称呼“Gentlemen”“Ladies&Gentlemen”“Ladies”“Lady&Cattlemen”5、团体客人的称呼“Howareyoutoday,Mr.

?”“Verywell,Thankyou.Andyourself.Sir?”6、见面时的寒喧“Yes,Sir/Madam.”“MayIhelpyou?”“I’llbewithyouinamoment,Sir/Madam.”“Sorrytohavekeptyouwaiting,Sir/Madam.”7、应答客人呼唤的词句“Certainly,Sir/Madam.”“I’llgoandgetitrightaway,Sir/Madam.”“Yes,Sir/Madam.”“Immediately,Sir/Madam.”8、可以供应客人之要求时,应答“Sorry,wehaveRunoutof.”“I’mterriblySorry.Wedon’’thave.”“Awfullysorry.Sir/Madam.Wehavesoldout.”“I’mAfraidWedonothave.”9、不能供供应客人人之要求求时,应答“Ifyouwaitaminute,Sir/Madam.I’lltrytofindout.””“Yes,Certainly.Allowme.”10、一时未未能肯定定是否能能供应客客人之要要求时,应答“MyNameIs.Callmeanytime.I’’mverygladtobeofservice.””11、自我介介绍“Mypleasure””“You’remostwelcome”“Gladtobeofservice”12、当客人人向你道道谢时“That’squiteallright.””“Itdoesn’’tmatter.”“It’’sNothing.”13、当客人人向你道道歉时“I’msorry.”14、让路给给客人“Certainly,Sir/Madam.Letmehelpyou.”“Goaheadplease.You’’rewelcome.’’“Yes,ofcourse.AllowMe.””15、客人微微询你的的同意可可否拿走走某物件件时“Sosorrywecan’tdothat.It’’sagainstourrules.””“I’mterriblysorry,wearenotpermittedtodothis.”“I’mafraidit’sagainstcompanypolicy.I’’msosorry.””16、当不能能答允客客人的要要求时“No,thankyou.You’reverykind.””“It’’sawfullykindofyou.Butno,thankyou.””17、当客人人由於客客气而给给你赏物物时“No.I’’msorry.””“I’mafraidthat’snotso.”“I’mafraidnot.Unfortunately.”“Notreally.””“No,Sir/Madam.Itisnot.”18、婉拒客客人的要要求时“I’msorry.Sir.I’’mbeingcalledaway.Haveapleasantday.Sir/Madam.”“Goodday,Sir/Madam.”19、中断与与客人谈谈话时“Youtoo,Sir/Madam.”“Andyou,Sir/Madam.”“TheSametoyou,Sir/Madam.”20、若客人人客气地地先和你你说“有有个愉快快的周未未”的时时候“Pleasetakeyourtime,Sir/Madam.There’snohurry.”21、客人因因他的缓缓慢,拙劣而面面露尴尬尬时“Excusemeforinterrupting.”“MayItakeupafewmomentsofyourtime?””“MayISpeaktoyouforamoment,Sir/Madam?”22、要打断断客人的的谈话时时,应说“Sorrytohavekeptyouwaiting.I’llseetoitrightaway.”23、当客人人催促你你时“Hereisyour.Sir/Madam.”24、向客人人展示单单据等物物时“Goodmorning/Afternoon/evening.Thisis.Mynameis.MayIhelpyou?””25、接听电电话时“Thankyoufortellingus,Sir/Madam.Iassureyouitwon’thappenagain.I’llspeaktoourmanageraboutit.Pleaseacceptourapology.””26、接受投投诉或批批评时“I’mterriblysorry.Therecouldhavebeensomemistake.Idoapologise.”“I’msorry,Sir/Madam.I’lllookintothematteratonce.”27、处理错错误或达达失时“I’msorry.Idon’’tunderstand.I’llgetyouthemanager.”“I’msorry,Idon’tunderstand.Canyoupleaseshowme?”28、当你听听不懂时时“Gostraightahead.”“Turnleft/rightatthefirstcorner.””“Gouptheescalator.””“Godowntothelobby.”“Sorry,I’’mnotsure.Ifyou’llwaitaminute.I’’llbegladtofindoutforyou.”29、为客人人指示方方向“Couldyou(Signhere),please?”“MayIaskyouto(returnin5minutes)Sir/Madam?”“CouldIHave(yourname)Sir/Madam?””“Please(comethisway)””30、请客人人作某种种事情时时Chapter2. GeneralEnglishConversation第二部分分基本会话话VOCABULARYWelcome欢迎friend朋友farewell告别Identify识别definitely肯定safe安全的Enjoy喜欢pleased高兴sure当然trip旅游weekend周末again再lookforwardto盼望satisfaction满意UNIT1:GREETINGS&FAREWELLSGoodmorning.GoodAfternoon.早上好。。下午好。。Goodevening.Welcomeback.晚上好。。欢欢迎回来来。Hello.Howdoyoudo?你好好你好好吗吗？？Howareyou?Fine,thankyou,andyou?你好好吗吗？？很好好，，谢谢谢谢，，你你呢呢？？Good-bye.Goodnight.再见见。。晚晚安安。。PHRASESONTHEJOBItwasnicetoseeyouagain.很高高兴兴又又见见到到你你。。HaveaHaveagoodevening.Seeyoulater.晚上上愉愉快快。。回头头见见dweekend.Haveasafetrip.周末末愉愉快快。。一路路平平安安。。Haveagoodday.Hopetoseeyouagain.祝您您愉愉快快。。希望望再再见见到到您您。。Thankyouforcoming.(Thanksforcoming)感谢谢光光临临。。Lookforwardtoseeingyouagain.盼望望再再见见到到您您。。Staff:Goodmorning.Mr.Smith.Howareyoutoday?Guest:Goodmorning,Jane.I’’mfine,thanks,andyou?Staff:I’’mfine,too.Areyouchecking-outtoday?Guest:Yes,Ithinkso.Staff:Didyouenjoyyourstayhere?Guest:Yes,Idid.TALKINGTOTHEGUESTStaff:Ihopeourserviceistoyoursatisfaction.Guest:Sure.I’’mverypleasedwitheverythinghere.Staff:Thankyou.Iwishyouanicetriphomeandlookforwardtoseeingyouagain.Guest:Thankyou.I’’lldefinitelycometotheRenaissancenexttimeI’’minTianjin.VOCABULARYIntroduction介绍绍happy高兴兴spellout拼写写出出来来meet会见见glad高兴兴firstname名pleased高兴兴nice很好好lastname姓Certainly当然然了了pleasure高兴兴enjoy喜欢欢UNIT2:INTRODUCTIONSMynameisJohnSmith.我叫约约翰.史密斯斯It’’snicetomeetyou.很高兴兴见到到您。。I’mgladtomeetyou.很高兴兴见到到您。。I’mMaryCopper.我叫玛玛丽.库伯。。I’mpleasedtomeetyou.很高兴兴见到到您。。PHRASESONTHEJOBLetmeintroduceyoutoJohnSmith.我把你你介绍绍给约约翰.史密斯斯。I'dliketointroduceyoutoMarySilver.我想把把你介介绍个个玛丽丽。I’dlikeyoutomeetMr.Thomson.希望你你认一一下托托玛斯斯先生生。Idon'tthinkwe'vemetbefore.我想我我们以以前没没见过过。Havewemetbefore?我们以以前见见过面面吗？？You’renewhere,aren'tyou?你是新新来的的，对对吗？？Staff:Goodmorning.MayIknowyourname?Guest:Certainly.MynameisJohnParkinson.Staff:Wouldyoupleasespellyourlastname?Guest:Sure.P-a-r-k-i-n-s-o-n.Staff:HowdoyoudoMr.Parkinson?Welcometoourhotel.Guest:Howdoyoudo?Verynicetomeetyou.Staff:Hopeyou’’llenjoyyourstayhere.Guest:IthinkIwill.Staff:Seeyoulater.Guest:Seeyou.TALKINGTOTHEGUESTVOCABULARYexcuse原谅apologize请求原原凉mistake错误forgive原谅mind介意assure保证sorry对不起起rightaway马上happen发生bill帐单Check检查，，帐单单UNIT3:APOLOGIESExcuseme.I’msorry.Pleaseforgiveme.That’sOK.打扰一一下。。对不起起。请原谅谅。没什么么。Idoapologize.That'sallright.Pleaseacceptourapology.我很抱抱歉。。没关系系。请接受受我们们的歉歉意。。Wouldyoupleasewaitamoment?请稍等等好吗吗？Wouldyoumindwaitingasecond?请稍等等好吗吗？Ididn’’tmeanforthattohappen.我是不不想出出这种种事的的。Iassureyouitwon'thappenagain.我向您您保证证以后后不再再发生生这种种事。。PHRASESONTHEJOBGuest:Excuseme.Ithinkthereisamistakeinmybill.Staff:I’’msorrytohearthat.I’’llcheckforyourightaway.Wouldyoupleasewaitamoment?Guest:OK.(amomentlater)Staff:Idoapologize,Mr.Smith.Thereisamistakeinyourbill.Iassureyouitwon’thappenagain.Guest:Well,that’sallright.TALKINGTOTHEGUESTVOCABULARYappreciate喜欢grateful感谢offer提供assist帮助favor喜欢desire希望request要求hesitate犹豫mind介意trouble麻烦welcome欢迎followme跟corridor走廊show展示serve服务end尽头UNIT4:OFFERINGHELPAnythingIcandoforyou?我能为为您做做些什什么？？Ifthere’’sanythingIcandotohelp,pleaseletmeknow.如果有有我能能帮忙忙的话话，请请告诉诉我。。CanIhelpyou?我能帮帮忙吗吗？IfIcanbeofassistance,pleasedonothesitatetoask.如果要要我帮帮忙，，别犹犹豫，，尽管管讲。。Doyouneedanyhelp?要帮忙忙吗？？I'dbeverygladtohelpyou.很高兴兴认识识您。。PHRASESONTHEJOBCanIgiveyouahand?Ifyouwouldn’’tmind.要帮忙忙吗？？如果你你不介介意。。Ifyoudon'tmind.Ifit’snotrouble.如果你你不介介意。。如果不不麻烦烦的话话。There’snohurry.Pleasetakeyoutime.不着急急。不着急急。Goingup?Goingdown.上楼吗吗？下楼。。Staff:Excuseme.MayIhelpyou?Guest:Yes,I’’mlookingformyroom.Staff:MayIknowyourroomnumber,please?Guest:Yes,Myroomnumberis358.Staff:That’’sattheotherendofthecorridor.Followme,please.I’llshowyoutoyourroom.Guest:Thankyou.It’sverykindofyou.Staff:It’’smypleasuresoserveyou.Pleaseenjoyyourstay.Guest:Yes.Iwill.TALKINGTOTHEGUESTStaff:Goingup,sir?Guest:Yes.Staff:Watchyoursteps,please.Theflooriswet.Guest:OK.Thankyou.Staff:Bytheway,mayIhelpyouwithyourluggage?Guest:Sure.That’’sverykindofyou.Staff:You’remostwelcome.VOCABULARYrepair修理kitchen厨房wire电线light灯noisy吵indeed的确bytheway顺便说说一下下electrician电器师师Colleague同事assoonaspossible尽可能能早helpsb.withsth帮某人人做某某事UNIT5:THANKSANDREPLIESThanks.Thankyouverymuch.Thankyoueversomuch.谢谢。非常感谢谢。太感谢了了。Iappreciatethat/it.That’’sverykindofyou.Youaresosweet.我很感激激。你太好了了。你真甜。。Thankyoujustthesame.You’remostwelcome.同样得谢谢谢您不客气It’smypleasuretoserveyou.That’’squiteallright.很荣幸为为您服务务一一点儿关关系都没没有I’mpleasedtobeofservicetoyou.愿意为您您效劳Iknownexttonothing.我几乎一一窍不通通。PHRASESONTHEJOBStaff:Goodafternoon.MissThomson.I’mheretorepairyourlight.Guest:That’sverynice.It’sthisoneinthekitchen.Itdoesn’twork.Staff:Letmehavealook.Oh,awireisloose.Now,it’sallright.Guest:Yes,itis.Thankyouverymuchindeed.Staff:It’smypleasure.Guest:Bytheway,mytelephoneistoonoisy.Couldyoupleasehelpmewiththis?TALKINGTOTHEGUESTStaff:Sorry.I’manelectrician.Iknownexttonothingabouttelephone.ButI’llcallmycolleaguetocomeassoonaspossible.Guest:OK.Thankyoujustthesame.Staff:Notatall.Good-bye,Mrs.Thomson.Guest:Good-bye.VOCABULARYFavor喜欢overthere在那边dosb.afavor为某人帮帮忙nextto紧挨着lookfor寻找request要求easy容易reply回答trouble麻烦Problem问题UNIT6:REQUESTSANDREPLIESWouldyoupleasedomeafavor?能帮我个个忙吗？？Couldyoudomeafavor?帮我个忙忙好吗？？CouldIaskyouafavor?帮我个忙忙好吗？？Couldyoudoafavorforme?帮我个忙忙好吗？？Couldyoupossiblydoafavorforme?帮我个忙忙好吗？？PHRASESONTHEJOBOfcourse.当然。Noproblem.没问题。。Notroubleatall.不麻烦。。I’dbegladto.我会很高高兴的。。Guest:Excuseme.Staff:Yes?Guest:Couldyoupleasedomeafavor?Staff:Certainly.WhatcanIdoforyou?Guest:I’mlookingfortheSalesDepartment.Staff:That’seasy.It’soverthere,nexttotheInformationDesk.Guest:Isee.Thanksalot.Staff:Mypleasure.TALKINGTOTHEGUESTVOCABULARYAge年代pretty相当的的onholiday度假daughter女儿granddaughter孙女grandson孙子aunt姨、姑姑、婶婶uncle叔、伯伯、舅舅son儿子firstcousin第一代代表兄兄弟姐姐妹secondcousin第二代代表兄兄弟姐姐妹UNIT7:LONGTIMENOSEELongtimenosee.好久不不见了了。Ihaven’tseenyouforages.久日不见了了。Congratulations.祝贺。PHRASESONTHEJOBStaff:Goodmorning.HowareyouMs.Jackson?Haven’tseenyouforages.Guest:Yes.Longtimenosee.I’mfine,thanks.Howaboutyou?Staff:Prettywell.Didyougoonholiday?Guest:Yes.Iwentbackhomebecausemydaughterhadababy.Staff:Congratulations.Guest:Thanks.Staff:Agirloraboy?Guest:Agirl.TALKINGTOTHEGUESTStaff:Soyouhaveagranddaughternow.Guest:Agranddaughter?I’vegotthree.Staff:Threegranddaughters?Guest:Yes,andagrandsonaswell.Staff:Theymustbeverylovely.Guest:Sure.Ienjoythemgreatly.VOCABULARYReservation预定nationality国籍tleast至少I’mafraid恐怕Australian澳大利亚人人pardon原谅beg请求onthefourthfloor在四楼repeat重复possible可能intend打算plan计划UNIT8:ASKINGPEOPLETOREPEATPardon?Pleasesayitslowly.没听清？请请慢慢慢讲。Ibegyourpardon.Sorry?我没听清。。对不起？Ididn’tfollowyou.我没听懂。。Wouldyoupleasesayitagain?请您再说一一遍好吗？？PHRASESONTHEJOBStaff:Goodafternoon,sir.Doyouhaveareservation?Guest:No,I’mafraidnot.Staff:MayIknowyourname,please?Guest:Yes,I’mDavidStevenson.Staff:Yournationality?Guest:I’mAustralian.Staff:Sorry,Ibegyourpardon?Guest:I’mAustralian.Staff:Isee.Howlongdoyouintendtostay?Guest:Atleastaweek.Possiblylonger.Staff:Good.Icangiveyouaroomonthe4thfloor.Isthatallright?Guest:You’’remostwelcome.TALKINGTOTHEGUESTChapter3. HousekeepingEnglishConversation第三部分客房英语会会话VOCABULARYFax传真miss错过colleague同事Lift电梯getoff下left左right右send发送take乘then然后FrontOffice前台BusinessCentre商务中心FINDINGPLACESCouldyoupleasetellme?请你告诉我我好吗?It’sonthesecondfloor.在二楼。It’sontherightsideofthecorridor.在走廊的右右边。Turnleft左拐。PHRASESONTHEJOBStaff:Goodmorning,madam.CanIhelpyou?Guest:Yes.CouldyoupleasetellmewhereIcansendafax?Staff:YoumaygototheBusinessCentre.Mycolleaguetherecandoitforyou.Guest:ButwhereistheBusinessCentre?Staff:It'sonthesecondfloor,justabovetheFrontOffice.Youmaytakethelifthere,getoffthesecondfloor,andthenturnleft.TheBusinessCentreisontherightsideofthecorridor.Youcan’’tmissit.Guest:Thankyouverymuch.You’vebeenofgreathelp.Staff:It'smypleasuretobeofservice.TALKINGTOTHEGUESTVOCABULARYBeijingTime北京时间special特殊的rate价格correct正确的seem似乎cheaper更便宜的inthemorning在早上atnight夜里urgent紧急的downtown市中心hour小时difference不同/差别o’clock钟TIMEThere’satimedifferenceof6hours.时差差6小时时。。I’’dbettermakethecallintheevening.我最最好好晚晚上上打打电电话话。。That’’sgreat.太棒棒了了。。Isitthecorrecttime?时间间准准吗吗？？It’’s5:50bymywatch.我的的表表是是5点50分。。PHRASESONTHEJOBGuest:Excuseme.Whattimeisitnow?Staff:It’’s2:25bymywatch.Guest:Isitthecorrecttime?Staff:Yes.Ithinkso.Guest:YouuseBeijingtimehere,don’’tyou?Staff:Yes,wedo.Guest:DoyouknowwhattimeitisnowinHolland?TALKINGTOTHEGUESTStaff:Iguessitisabouthalfpasteightinthemorning.Thereisatimedifferenceof6hours.Guest:Isee.Iwanttocallbackhome.ItseemsI’’dbettermakethecallintheevening.Staff:Ithinksoifnothingisurgent,becausetherearespecialratesatnightafter9:00.Guest:Doyoumeancheaper?Staff:Yes.Guest:That’’sgreat.Thankyou.Staff:Mypleasure.VOCABULARYcheck检查查German德国国人人overthere在那那里里American美国国人人second秒mean意思思wonder奇怪怪standfor代表表taxi出租租车车ApartmentBuilding公寓寓楼楼GETTINGINFORMATIONWhatdoesthisstandfor?这代代表表什什么么？？Thankyouforyourhelp.感谢谢您您的的帮帮助助。。Pleasewaitasecond.请等等一一会会儿儿。。I’’llcheckforyou.我给给您您查查一一下下。。Nowonder.难怪怪呢呢！！PHRASESONTHEJOBStaff:Goodmorning,ma’’am.AnythingIcandoforyou?Guest:Goodmorning.I’’mheretoseemyfriend,butIdon’’tknowwhichbuildingshelivesin.Staff:Doyouhaveherroomnumber?Guest:Yes.It’’s408.Staff:MayIknowyourfriend’’sname?Guest:Sure.HernameisShelly.ShellyWilson.Staff:IssheanAmerican?Guest:No,sheisGerman.TALKINGTOTHEGUESTStaff:Pleasewaitasecond.I’’llcheckforyou.Guest:OK.Staff:Yes,hereitis.ShelivesinRoom2408intheApartmentBuildingoverthere.Guest:Whatdoes2mean?Staff:ItstandsfortheApartmentBuilding.Guest:Isee.Nowonder.Thankyouforyourhelp.Staff:You'rewelcome.VOCABULARYvisitor客人exit出口adapter连接器器need需要briefcase公文包包outoforder坏了coupon奖券interesting有趣roomkey钥匙tourguide导游FoodMall食品街街AncientCultureStreet古文化化街VISTINGAGUESTI’mtiedupatthemoment.我这会会儿非非常忙忙。I’llbeoffthen.到那时时我就就下班班了。。Don’tworry.别担心心。Ididaskforone.我确实实要了了一个个。PHRASESONTHEJOBStaff:Goodafternoon,Mrs.Anderson.CanIcleanyourroomnow?Guest:Couldyoupleasecomebackagain.I’’mtiedupatthemoment.I’’vesomevisitors.Staff:Allright,noproblem.Whendoyouneedmetocomeback?Guest:Howabout6:00.Isthatallright?Staff:Sorry.I’’llbeoffthen.I’llfinishworkingat5:30.Butdon’tworry.Oneofmycolleagueswillcome.Guest:OK.Staff:Bytheway,doyouneedanadapter?Guest:Yes.Ididaskforone.Staff:Hereyouare.I’vegotitforyou.Guest:Thankyou.Staff:Notatall.TALKINGTOTHEGUESTVOCABULARYDate日期Sunday星期日日Monday星期一一Tuesday星期二二Wednesday星期三三Thursday星期四四Friday星期五五Saturday星期六六January一月May二月March三月April四月May五月June六月July七月August八月September九月October十月November十一月月December十二月月Spring春天Summer夏天Autumn秋天Winter冬天Easter复活节节Christmas圣诞节节SpringFestival春节LunarCalendar阴历GoodFriday主蒙难难日DAYS&DATESThatisnextTuesday,isn’tit?那是下下星期期二对对吗？？MybrotherwillgetitonNovember2nd.我弟弟将将于11月2日收到。。PlaneshavetoflyovertheInternationalDateline.飞机得飞飞越国际际日期变变更线HowsillyIam.我真傻。。PHRASESONTHEJOBGuest:Excuseme.Whatdayistoday?Staff:TodayisTuesday.Guest:It’’sOctoberthe27th,isn’tit?Staff:Yes,itis.Guest:HowlongdoesittakeforalettertogettoAmerica?Staff:Aboutaweek.Guest:SoifIsendalettertoday,mybrotherwillgetitonNovember2nd.ThatisnextTuesday,isn’tit?Staff:No,itwillbeNovember1stinAmerica,becauseplaneshavetoflyovertheInternationalDateline.Guest:You’’reright.HowsillyIam.TALKINGTOTHEGUESTVOCABULARYMid-AutumnFestival中秋节wonderful太棒了music音乐Important重要的entrance入口nut坚果alittlebit一点儿pick摘采Policy政策celebrate庆祝one-daytrip一日游Traditional传统的MAKINGANAPPOINTMENTIwonderifyouwouldliketojoinus.不知您是是否想和和我们去去。Ithinkso.Iwill.我想是的的。我会的。。I’mgladyoulikeit.我很高兴兴您能喜喜欢。Thankyouverymuchfortellingmeallthis.非常感谢谢告诉我我这些。。PHRASESONTHEJOBStaff:Goodmorning,Mrs.Jones.Guest:Goodmorning.Staff:YouknowtheMid-AutumnFestivaliscoming.It’sanimportanttraditionalfestivalinChina.Thehotelisnoworganizingaone-daytriptotheGreatWall.Theholidaywillbecelebratedwithmusicandnutpicking.Guest:That’’sagreatidea.Itwillbewonderful.Staff:Yes,Ithinkso.Iwonderifyouwouldliketojoinus.Guest:Definitely,buthowshallwego?TALKINGTOTHEGUESTStaff:BytheHotelTaxi.Guest:Whattimeshallwesetout?Staff:At5:30inthemorning.Thetaxiwillbewaitingforyouattheentrance.Pleasegettherealittlebitearlier,becausetheseatarrangementpolicyisonafirstcome,firstservebasis.Guest:Ok,Iwill.Thankyouverymuchfortellingmeallthis.Staff:I’’mgladyoulikeit.VOCABULARYplaceofinterest旅游景点visit参观recommend推荐scenicspot观光景点just恰好babysitter保姆historicplace历史古迹capital首都Dynasty皇朝travelagency旅行社either…or或者assist帮助bytrain/bus乘火车/汽车wonder奇迹TianAnMenSquare天安门广场场TheSummerPalace颐和园TheTempleofHeaven天坛MingTombs明十三陵ABOUTSIGHTSEEINGRightaway.马上。Haveanicetime.祝您玩的愉愉快。It’samust.那是个必看看之处。TheHousekeepingDepartmentwillarrangeitforyou.客房部会给给您安排的的。HowcanIfindababysitter.我怎么能找找到个保姆姆。PHRASESONTHEJOBStaff:Goodevening,sir.AnythingIcandoforyou?Guest:Yes.MywifeandIaregoingtoBeijingtomorrow.Thisisourfirstvisit,wouldyoupleaserecommendsomeplacesworthvisiting?Staff:Ok.TherearealotofscenicspotsandhistoricplacesinBeijingsinceithasbeenthecapitalofthecountryforhundredsofyears.IthinkthePalaceMuseumisamust.It’sjustbyTianAnMenSquare.EmperorsinMingandQingDynastiesoncelivedthere.TheSummerPalace,theTempleofHeavenandtheMingTombsarepointsofinterest,too.Guest:AndalsotheWall.Staff:Yes.Peoplesayit’’soneofthesevenwondersoftheworld.Guest:DoyouthinkIcanseethemallinoneday?Staff:Oh,no.Youneedatleastsevendays.Guest:HowcanwegotoBeijing?TALKINGTOTHEGUESTStaff:Youcangoeitherbyplane.Guest:CanIbookourticketsattheHotel?Staff:Sure.TheTravelAgencyisjustbehindyou.Guest:Yes,Isee.That’sgreet,bytheway.Staff:Yes.CanIassistyoufurther?Guest:HowcanIfindababysitter?Mysonisonlythreeyearsold.Wedon’’twanttotakehimwithus.Staff:That’seasy.IcalltheHousekeepingDepartmentrightaway.Theycanarrangeeverythingforyou.Guest:Thankyoueversomuchindeed.Staff:You’remostwelcome.IhopeyouenjoyyourstayhereandhaveanicetimeinBeijing.Guest:Sure,wewill.VOCABULARYsheet床单单firesprinkler灭火火喷喷淋淋picture照片片coathanger大衣衣架架pillow枕头头mirror镜子子laundrybag洗衣衣袋袋bathrobe浴袍袍sofa沙发发heatingcontrol加热热控控制制icetongs冰铗铗chair椅子子wall墙telephone电话话bedsidetable床头头桌桌ceilinglight顶灯灯luggagestand行李李架架swimmingbag游泳泳袋袋window窗户户powersocket电源源插插座座ENTERTHEROOMnotepad记事事簿簿carpet地毯毯curtain窗帘帘Duvet羽绒绒被被shoebasket鞋篮篮matches火柴柴icebucket冰桶桶securitylatch安全全门门vase花瓶瓶scales体重重称称disposal废品品袋袋showerhead喷头头rubbishbin垃圾圾箱箱door门bottleopener瓶起起子子facetowel面巾巾sink洗涤涤槽槽tap龙头头ashtray烟缸缸handtowel手巾巾grabbar浴缸缸扶扶手手toilet厕所所soapdish香皂皂盘盘exhaustfan排风风扇扇bathtub浴缸缸shavingsocket刮脸脸插插座座vanity梳妆妆台台flush抽水水马马桶桶toiletpaper卫生生纸纸plug插头头glass杯子子facialtissue面巾巾纸纸soap香皂皂showercurtain淋浴浴帘帘Goodmorning.早上上好好。。Seeyoulater.再见见。。MayIcleanyourroom?我可可以以为为您您打打扫扫房房间间吗吗？？ShallIcomebacklater?我可可以以过过会会儿儿再再来来吗吗？？Couldyoucomebackinanhour?您能能一一小小时时后后再再来来吗吗？？PHRASESONTHEJOBAttend:Goodmorning,Housekeeping.Guest:Goodmorning.Attend:MayIcleanyourroom,sir?Guest:Sorry,thisisnottherightmoment.Attend:ShallIcomebacklater?Guest:Yesplease.Couldyoucomebackinanhour?Attend:ThatisOK.I’’llbebackinanhour.Bye-bye.Guest:Seeyoulater.TALKINGTOTHEGUESTVOCABULARYdusting去尘尘toiletbrush马桶桶刷刷子子Trashbag废物物袋袋generalcleaning总清清洁洁vacuum真空空bucket桶mopping拖地地scrub擦洗洗dustpanandbrush箕萁萁和和刷刷子子detergent清洁洁剂剂vacuumcleaner吸尘尘器器mop拖把把shampoo洗发发水水soap香皂皂bathfoam浴液液sewingkit针线线盒盒comb梳子子toothbrush牙刷刷BadyLotion润肤肤露露showercap浴帽帽shoehorn鞋拔拔shoeshine擦皮皮鞋鞋TURNDOWNSERVICEMayIcomeinforturndownservice?我可可以以进进来来做做开开夜夜床床服服务务吗吗？？IsthereanythingelseIcandoforyou?我还还能能为为您您做做些些什什么么？？Justamoment.请稍等等。Iwillgoandgetitatonce.我马上上去拿拿。Thankyouverymuch.非常感感谢。。You’rewelcome.不客气气。PHRASESONTHEJOBAttend:Goodevening,mayIcomeinforturndownservice?Guest:Yes,comeinplease.Attend:IsthereanythingelseIcandoforyou?Guest:Yes,Iwouldlikeafewmoretowels.Attend:Sure.Justamoment.Iwillgoandgetthematonce.Hereyouare,sir.Guest:Thankyouverymuch.Attend:You’’rewelcome.Guest:Goodnight.Attend:Goodnight.TALKINGTOTHEGUESTVOCABULARYdrycleaninglist干洗单单breakfastmenu早餐菜菜单lightswitch灯开关关air-conditionervent空调排排风口口pillowcase枕套coffeetable咖啡桌桌wallpaper壁纸hairdryer吹风机机standinglamp地灯valetstand衣物架架switch开关deskchair(与书桌桌配套套的椅椅子laundrylist洗衣单单DoNotDisturbsign请勿打打扰牌牌DNDsign请勿打打扰牌牌chestofdrawers带抽屉屉的柜柜橱Sheercurtains纱窗帘帘desklamp台灯Televisioncabinet电视柜柜furniture家具Singlebed单人床床doublebed双人床床Desk书桌Turndownservice,mayIcomein?这是做做夜床床服务务，我我能进进来吗吗？IsthereanythingelseIcandoforyou?我能为为您做做些什什么？？Haveagoodnight.晚安。。Thesametoyou.你也一一样。。PHRASESONTHEJOBAttend:Goodevening.Turndownservice.MayIcomein?Guest:Ohno,thankyou.Thatisnotnecessarytoday.Attend:IsthereanythingelseIcandoforyou,sir?Guest:Wellinfactthereis.ThismorningIaskedfornewlaundrybagsbuttheystillhaven’’tbroughtmesome.Attend:Oh,I’msorry.Well,I’llhavetogetoneonanotherfloor.Wouldyoumindwaitingforaminute?Guest:No,noproblem.Attend:Hereyouare,sir.Haveagoodnight.Guest:Thankyou.Thesametoyou.TALKINGTOTHEGUESTVOCABULARYbedsidelamp床头灯灯smokedetector烟感器器airconditioner空调wardrobe衣柜televisionguide电视指指南PleaseMakeUpsign请收拾拾房间间牌pen钢笔slippers拖鞋drapes布帘television电视bed床battery电池ceiling天花glasses杯子laundrydocket洗衣单door门windowsill窗台shoppingbag购物袋menu菜单GUESTSQUESTIONSGoodmorning.Haveaniceday.早上好。。祝您今天天快乐。。Howareyoutoday?您今天好好吗？Verywell,thankyou.很好，谢谢谢。Whereareyoufrom?您是哪里里人？I’mfromAmerica.我是美国国人。IsthereanythingIcandoforyou?我能为您您做些什什么？Couldyoupleaseshowme?您能领着着我看看看好吗？？PHRASESONTHEJOBAttend:Goodmorning,Madam.Howareyoutoday?Guest:Goodmorning.Verywell,thankyou.Andyou?Attend:I’’mfine,too.Doyouhaveanyplansfortoday?Guest:No,notreally.TomorrowI’llflybackhome.Attend:Oreally,whereareyoufrom?Guest:I’’mfromAmerica.Bytheway,whenareyougoingtocleanmyroom?Attend:I’’llcometoyourroomassoonasIhavefinishedthisone.Why?IsthereanythingIcandoforyou?TALKINGTOTHEGUESTGuest:Yes,thereis.Thetapinmybathroomisbroken.Couldyouhaveitfixedforme?Attend:Well,certainly.Couldyoupleaseshowme?Guest:Yes,comein.Attend:Oh,Isee.I’’llcalltheengineeringdepartmentrightaway.Theycanfixitforyou.Guest:Verygood.Thankyouverymuch.Attend: Mypleasure.Haveaniceday.Guest:Thesametoyou.Goodbye.I’mterriblysorry.我非常抱抱歉。DoNotDisturbsign.请勿打扰扰牌。Thankyouverymuch.非常感谢谢。PHRASESONTHEJOBGuest:Goodafternoon.Smithspeaking.Attend:Goodafternoonsir.ThisisNicolespeakingfromtheHousekeepingDepartment.I’’mterriblysorrytodisturbyou,butwhencanwecleanyourroom?Guest:Whydoyouask?Isthereaproblem?Attend:Well,yourDNDsignisstillonyourdoor.Guest:Isit?I’msorry.Iforgottotakeitofthedoorknob.Youcancomewheneveryouwant.Attend:Oh,thankyouverymuch.TALKINGTOTHEGUESTVOCABULARYliquors酒beer啤酒softdrinks软饮料wine葡萄酒candy糖chocolate朱古力chewinggum口香糖razor剃刀toothbrush牙刷toothpaste牙膏camera照相机tissue面巾纸peanuts花生juice果汁mineralwater矿泉水I’mverysorry.我非常抱抱歉。Thanksalot.非常感谢谢。Takeyourtime.慢慢来，，不着急急。Thereisnohurry.不着急。。That’sOK.那好吧，，没问题题。PHRASESONTHEJOBAttend:Goodevening,Housekeeping,Maryspeaking.MayIhelpyou?Guest:Goodevening.ThisisMisterBackerspeaking,room421.Theroomattendantforgottogivemenewbottlesofmineralwater.Canyoubringmesome?Attend:I’’mverysorryfortheinconvenience.I’’llaskourroomattendanttotakesomebottlestoyourroomrightaway.Guest:Thanksalot,buttakeyourtime.Thereisnohurry.Attend:That’sOK.Goodnight.Guest:Goodnight.TALKINGTOTHEGUESTVOCABULARYdrycleaning干洗wash洗press熨steam蒸shrink/shrunk缩/缩水了的的fade/faded褪色/褪色的Stretch伸展hole窟窿stain污点starch上浆fold/folded叠hang/hanger挂/衣架hotwater热水coldwater冷水warmwater温水tumbledry甩干detergent清洁剂soap香皂dry（弄）干干wet（弄）湿湿LAUNDRYMayIhelpyou?我能帮助助您吗？？Mysuitisfolded.我的西服服折叠了了。CanIhaveitpressed?我可以请请你们熨熨一熨吗吗？Thereisasurchargeforexpressservice.加快服务务将收取取附加费费。I’llsendsomeonetopickitup.我会派人人去取。。PHRASESONTHEJOBAttendant:Goodafternoon.Laundryservice.MayIhelpyou?Mr.Morris:Goodafternoon.ThisisMr.Morrisspeaking.Ijustchecked-inandI’’llhaveameetinginafewhours,butmysuiteisfolded.CanIhaveitpressed?Attendant:Thatisnoproblem,sir.Youneeditwithinafewhours?Mr.Morris:Well,I’dratherhaveitwithinanhour.Attendant:OK.Butthereisasurchargeforexpressservice.Mr.Morris:Iknow.Butthatisfinewithme.Ineedittobepressed.TALKINGTOTHEGUESTAttendant:Allright.Iwillsendsomeonetopickitupinafewminutes.Mr.Morris:Iwon’tbeinmyroomthenbecauseIhavetoleaverightaway.I’llputmysuiteonthebed.Attendant:Whatisyournumber,sir?Mr.Morris:Myroomnumberis318.VOCABULARYcoathanger大衣架express快速surcharge附加费damage损坏Colorrun褪色dye染fabric织物mend补cotton棉button扣子hem（衣服的的）折边边cuff袖口collar衣领seam缝口laundrybag洗衣袋plasticbag塑料袋laundrybasket洗衣衣篮篮laundrylist洗衣衣单单pleats/pleated褶Thelaundryhasnotbeenreturned.洗的的衣衣物物还还未未送送还还。。Whichitemsdidyouhaveforlaundry?您有有哪哪些些东东西西送送去去洗洗了了？？Didyoucheckyourwardrobe?Sorryforbotheringyou.您看看过过您您的的衣衣柜柜了了吗吗？？很抱抱歉歉打打扰扰您您了了。。Ihaveaspecialrequest.Don’’tuseanydetergentorsoap.我有一个特特殊要求。。不要使用清清洁剂或香香皂。Donottumbledry.Myshirtisbadlyshrunk.不要甩干。。我的衬衣严严重缩水。。PHRASESONTHEJOBCanyoustretchthem?pleasecompletethelaundrylist.能把它们伸伸长吗？请填好洗衣衣单。I’mmissingapairofsocks.Whatcolorareyoursocks?我的一双袜袜子丢了。。您的袜子是是什么颜色色的？I’llseeifIcanfindthem.我查一查是是否能找到到它们。I’llsendthemtoyourroomassoonaspossible.我会尽快把把它们送到到您的房间间。Attendant:Goodevening.La