新技能英语基础教程第三册附答案Unit-3单元试题(基础篇)

Unit3单元试题（基础篇）PartIVocabularyandGrammar=1\*ROMANI.Matchthepictureswiththewordsandexpressions.1.___________2._____________________4.___________afive-starrestaurantmedicalservicecenteraluxuryhotelelectronicproductsareaacrowdedsupermarketafter-salesservicecenter___________6.___________=2\*ROMANII.Translatethefollowingexpressions.logonto______________breakdown____________standbytime____________aspecialoffer___________getthrough_______________带着甜蜜微笑_____________困惑,不知所措_________________跟进______________偶尔有时____________保持...记录___________=3\*ROMANIII.Completethefollowingsentenceswiththeproperformofthegivenphrases.newbrandatyourservicebesupposedtoatalossinadditionhighqualityalargestoragecapacityshowup1.Ourteacher___________toattendthemeetingbuthedidn’t.________orproductwantstooccupythemarketrapidlyinoneortwoyearsandmakeprofitsquickly.Thetechnicianshouldhavefixedmycomputeryesterdaybuthedidn’t______assupposed._______tomakingart,hesoldit,notonlydealinghisownworkbutthatofotherartists.Weonlydo________goods.Iwas_______whenIfirstenteredtheclassroomwiththesestudents.ThecomputerwhichIboughtlastmonthhasa_________.Duringtheflight,allofuswillbekindly_________.IV.Choosethebestanswers.1.PhiliphasgonetoNewZealand.Oh，canyoutellme________?A.whendidheleaveB.whenheisleavingC.whenheleftD.whenisheleaving2.Ifyoucannotfindtheplace,Iwillshowyou_______.A.whatitisB.whatitwasC.whereitisD.whereitwas3.Idon’tknow_______itwillraintomorrow.A.ifB.whenC.howD.whereInfact,tobesuccessful,wemustprovidegoodafter-salesservices_____.aswellasB.alsoC.asmuchD.aswellWewillbeatyourserviceanytime_____youhaveanyproblems.ifB.whenC.whereD.ThatItisknowntoall_____after-salesserviceisasimportantastheproductitself.A.thatB.whatC.ifD.how7.Handlecustomers’complaint______issoimportantbecauseitcanretainanexistingcustomer.A.satisfyB.promptlyC.guaranteedD.tempting8.Pleasetellme_______we'llhavethemeeting.A.howB.whoC.thatD.whenPart=2\*ROMANIIOralpractice=1\*ROMANI.Matchthequestionswiththeanswers.1.Whatisthebiggesttheadvantageofthisproduct?2.Canyouintroducemethegeneralfeaturesofthismobilephone?3.Didyougetthroughtheengineeryesterday?4.HowcanIjointhefreeWi-Fiofouruniversity?5.Howwasourafter-salesservicesupposedtobe?A.Sure,thisisournewbrandwithahighpixel,alongstandbytimeandalargescreen.B.Itshouldbeasimportantastheproductitself.C.Thebiggestadvantageofthecomputeristhatithasalargestoragecapacity.D.No,hedidn’tanswermyphone.E.That’seasy,youneedtologontothecampuswebsitebytypingyourusernameandpassword.=2\*ROMANII.Rearrangethedialogue.Thanksforyourpatientandconsiderateservice.Lastweek,wewenttoyourfive-starratinghotel.Weappreciateyourofferverymuch.Theenvironmentwasjustthesameasdescribed.What’smore.We’vereceivedyourcustomersurveyandwillrecommendittoourfriends.Haveaniceday.=3\*ROMANIII.Completethedialoguewiththegivensentences.A:CanIhelpyou?B:I’dliketohavealookatyourairconditioners.Hum,thisonelooksprettygood.A:Yes,it’sthissummer’sbest-seller.B:________________(1).A:Weprovidefreedeliveryandinstallation(安装).B:Canyouassurethequalityofthisairconditioner?A:Yes,madam.___________________(2).Youdon’thavetoworryaboutit.B:_________________(3).A:Itistwo-yearandcoverspartandservice.B:Areyousure?B:_____________(4).A.Howlongisthewarranty?B.Andwhataboutyourcustomerservice?A.Howlongisthewarranty?B.Andwhataboutyourcustomerservice?C.I’lltakeit.D.Therewillbenoproblemwiththequality.E.Sure,wehaveagoodafter-salesservice.Yoursatisfactionisguaranteed.Part=3\*ROMANIIIReadingandWriting=1\*ROMANI.Readthefollowingdescriptionsandthenanswerthequestions.WarrantyPolicyWarrantyPolicy️Allproductssoldbyourcompanyarecoveredby12monthswarranty.️Ourcompanyprovidecustomerwithreplacementwarrantyforanyproductpurchasedwithin7daysfromthedayofpurchase.️Allaboutourproductqualitycomplaints,within1hourafterthereply,rushedtothescenewithin24hours,anddeterminethetreatmentmeasuresaccordingtothecomplaint,repairandreplacement.️Customersmayberequiredtocontactthemanufacturer’stechnicalsupportdepartmentdirectlytoreturnanyfaultyproducts.Tel:440-88839033.1.Howlongistheservicewarrantyforalltheproducts?________.2.Ifyourproductwasbrokenandyouboughtit10daysago,canyoureplaceit?___________.3.Howsooncanyougetthecustomerreplyafterthequalitycomplaint?_______.4.Whichdepartmentcanyoumakephonecallstowhenyouwanttoreturnanyproduct?___________.5.Howsooncanbethequalityproblembesolvedafterthecustomerreply?________.II.Readthecomplaintletterandthendecidetrue(T)orfalse(F).DearManager,IventuretowritetocomplainaboutthequalityofthedigitalcameraIboughtlastFridayatyourstore.Duringthefivedaysthecamerahasbeeninmypossession,problemshaveemergedoneafteranother.Foronething,thescreenisalwaysdark,makingthecameranodifferentfromatraditionalone.Foranother,thebatteryisdistressingasitsupportsthecamera’soperationforonlytwohours.Therefore,Iwishtoexchangeitforanothercameraordeclarearefund.Iwillappreciateitifmyproblemservicedueattention.Yours,LiMing1.LiMinghasboughtthecameraforfivedays.2.Thecamerahasmorethanoneproblem.3.Thescreenofthecameraisseldomdark.4.Thebatterycanlastforlongtime.5.LiMingwantstoexchangeanewone.=3\*ROMANIII.Readthefollowingdialogueandthenfillintheform.A:Goodmorning,roomservice.MayIhelpyou?B:I’dliketohaveamealinmyroom.A:CertainlySir.Breakfasttobeservedfrom7:30to10:00AM.Lunchdinnerservedfrom11:00AMto11:00PM.Roomserviceisavailable24hsaday.Weoffertwotypesofbreakfast,AmericanandContinental.Whichonewouldyouprefer?B:WhatdoesContinentalbreakfasthave?A:Peeledoranges,toastwithbutter,coffeeandtea.B:ThenwhatabouttheAmericanbreakfast?A:Thatincludespancakes,friedeggs,bacon,biscuitsandcoffee.B:Thatwouldbefine,IwilltakeaContinentalone.Idlikeawhitecoffee.A:Getit,breakfastwillbeservicedtoyourroomwithinhalfanhour.TimeofservingbreakfastItstartsfrom______to______.(1)Typesofbreakfast_________andContinentalbreakfast.(2)Lengthofroomservice_________hoursaday.(3)__________(4)Oranges,toastwithbutter,coffeeandtea.AmericanbreakfastPancakes,______,_______,biscuitsandcoffee.(5)IV.Readthecustomerappreciationletterandthenwriteareplyshortlytothestaff.DearLeslie,IwantedtothankyouforstoppingbyLita’sUsedBooksonMonday.It’sgreattoseenewfacesinourstore,andIhopeyouhadanenjoyableexperience.Sinceitwasyourfirstvisittoourstore,IwantedtopersonallywelcomeyoutotheLita’sfamilywiththeenclosedgiftcertificateforonefreebookoffourBlueShelf.Reply:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Unit3元试题（基础篇）参考答案PartIVocabularyandGrammar=1\*ROMANI.Matchthepictureswiththewordsandexpressions.1.aluxuryhotel2.after-salesservicecenter3.electronicproductsarea4.acrowdedsupermarket5.afive-starrestaurant6.medicalservicecenter=2\*ROMANII.Translatethefollowingexpressions.1.登录2.停止运转，出故障3.待机时间4.特价优惠5.联系上，（和……）通上电话6.wearasweetsmile7.ataloss8.followupwith9.fromtimetotime10.keeparecordof=3\*ROMANIII.Completethefollowingsentenceswiththeproperformofthegivenphrases.1.wassupposedto2.Newbrand3.showup4.Inaddition5.highquality6.atloss7.alargestoragecapacity8.atyourservice=4\*ROMANIV.Choosethebestanswers.1.A2.C3.A4.D5.A6.A7.B8.DPartIIOralpracticeI.Matchthequestionswiththeanswers.1.C2.A3.D4.E5.D