商务礼仪美语_business_etiquettel31-l60.docx.docx

Lesson 031 Taosting礼节美语031讲陈豪在北京的ABC美国公司工作。他和美国同事Amy晚上要一起参加同事James的告别晚宴，由公司北京办事处主任戴维斯主持。(Office ambience)A：Chen Hao, you need to be prepared for a lot of toasting tonight.C：Toasting? 烤面包？A：No, I am talking about honoring someone at a meal or reception by raising a glass of wine, champagne or water and offering a few kind words about that person.C：噢，你是说祝酒啊。西方人祝酒有什么规矩吗？A：There are two kinds of toasts. There is the informal toast that the host offers at the beginning of the meal to welcome his guests.C：那是戴维斯的事吧。我们有什么要做的吗？A：Mr. Davis will stand, raise his glass and thank everyone for coming. He will take a sip of his wine. Then the guests, who remain seated, raise their glasses in response and take a sip.C：就是说我们都不用站起来，只要举起杯，然后抿一口酒就行了。那另外一种呢？A：The other is more formal and comes near the end of the meal, usually during dessert. Champagne will be served. After each toast, everyone raises a glass and takes a sip of champagne.C：是不是每个人都要说祝酒辞呢?A：Not necessarily, but you will be expected to toast James since you worked closely with him.C：幸亏你事先告诉我。不过那我该说些什么呢？A：You could say how good James was to work with, tell a funny story about him, wish him success in his new position or use a favorite quote.C：讲笑话是我的长项。不过我还是得赶紧去准备准备，一会餐厅见。*宴会结束后，陈豪和Amy一起搭出租车回家。A：Chen Hao, Your toast was excellent and you seemed completely at ease. You obviously practiced your remarks.C：这可得谢谢你。还有啊，幸亏你特别提醒我每次只要抿一小口，我真没想到有这么多人祝酒，不然非喝醉了不可。A：It is acceptable etiquette to raise your water glass instead of the champagne flute. I usually just raise my glass to my lips so it appears that I am drinking when I am not.C：怪不得，我还以为你酒量过人呢！不过Amy，我还有个问题。别人为他祝酒，James好像从来不举杯，也不喝。这样做会不会不礼貌？A：Not at all. That was correct etiquette. You never drink to yourself. Only to other people.C：噢，所以被别人祝酒的人自己是不喝的。幸亏被祝酒的人不是我，否则我肯定会闹笑话。A：No you wouldnt. I would have warned you about that.Lesson 032 - The Use of Speaker phone礼节美语032讲陈豪在北京的ABC美国公司工作。他今天在走廊里遇到了美国同事Amy。(Office ambience)A：Chen Hao, you look pleased about something. What is it?C：我刚才发现电话上有个叫speaker的键，只要按下去，就不用再拿着话筒说话了。A：It is called a speaker or speaker phone, 中文可能是叫免提功能。C：这真是太方便了。我可以一边打电话，一边干别的事。A：Speakerphone is a great convenience, but you need to be careful about when and how you use it.C：不能随时用吗？A：You need to consider whether the person to whom you are speaking is comfortable being placed on speaker phone.C：这跟他们有什么关系啊？A：Because it is like broadcasting your entire call to other people who might be listening.C：Broadcast？我还是不太明白。A：When you place someone on speaker, anyone passing by or in close proximity can hear both sides of the conversation.C：对呀，那又怎么了？A：The person on the other end may not be comfortable with other people overhearing what he is saying, especially if he isnt aware that he is on speaker.C：噢，你是说对方可能不想让别人听见他跟我说些什么。A：Exactly. Always ask permission before putting people on speaker phone.C：谢谢你的忠告，免得我得罪人。*下午下班得时候，Amy又遇到了陈豪。A：Chen Hao, how was your day?C：还记得我们说的speaker phone吗？有个客户打电话给我问资料，我就问他能不能把电话放在speakerphone上，这样我就可以一边找资料，一边跟他通话了。A：What did he say?C：他说没问题，还谢谢我征求他的意见。可是我隔壁的Joe很不高兴，因为我们的谈话干扰了他的工作。A：That is another point you need to be aware of regarding speaker phones. Using them in your cubicle when others are working in adjacent cubicles is inconsiderate.C：既然有这么多限制，那这种功能不是白费了吗？A：You can use it, just be thoughtful. Another reason that people use speaker phones is to be able to have a conversation or phone meeting when everyone involved cannot be present physically.C：就是说,销售部主任正好出差，而咱们俩要是用一个电话跟他开电话会议就可以用speaker phone了吧？A：Yes, with speaker phones, not everyone has to be in the same room to have a meeting.C：Amy，你再提醒我一遍，什么时候该用speaker phone, 什么时候不该用？行吗？A：Its really simple. Dont put people on speaker phone without asking permission and dont use speaker phone when it may disturb others.C：好，我记住了。Lesson 033 - The Art of Conversatione礼节美语033讲陈豪在北京的ABC美国公司工作。他今天有事去找美国同事Amy。(Office ambience)A：Hi, Chen Hao. How are you today?C：还好，不过，我有点儿事想请教你。A：How can I help you?C：今天下班，我又要去参加公司的社交活动。A：Where the point is to make business contacts and develop relationships with current or potential clients?C：没错，就是要多认识点儿人，跟客户搞好关系。不过，我还是不太习惯这种活动。A：Whats the problem?C：自我介绍完，我就不知道该说什么了。A：Well, The first thing is to prepare your conversation starters ahead of time.C：怎么准备啊？A：Find out who will be there so you will know whom you will be seeing.C：然后呢？A：Find out as much as you can about the guests. The more information you have about them and their business, the easier it will be to talk to them.C：可我根本不知道谁会去啊？A：I suggest you go ask your boss assistant right now.*一个小时过后，陈豪和Amy又见面了。C：Amy, 今天的活动是Jepson公司主办的。A：I happen to know that Mr. Jepson, the president of the company, loves airplanes. He is a licensed pilot and owns quite a number of small planes.C：Mr. Jepson自己有飞机，还有执照？太好了，我也喜欢飞机。A：Well, see, you have something in common so you shouldnt have any problems talking to him.C：那其它人呢？A：Be ready to ask people about themselves. Start your conversations with open-ended questions.C：Open-ended questions, 那是什么样的问题啊？A：Those are questions that begin with how and why? The kinds of questions that people almost have to answer with more than one word.C：就是要问为什么，怎么样这类的问题， 是吗？A：Right. Stay away from when, where and what since its easy to give short answer to those questions.C：不要问什么时候，在哪儿，哎呀，太复杂了。我恐怕记不住。A：Oh, yes, you can. People like to talk about themselves so long as you continue to listen and act interested, they will continue to talk.C：做个好听众当然没问题。我难道就不需要说话吗？A：All you really need to do is repeat or comment on something the other person has said. Like with Mr. Jepson, you could ask how many planes he has?C：他要是说25架呢？A：Then you respond, So you have 25 of your own airplanes? Thats interesting. Tell me about them. And hell continue to talk.C：好主意。我试试看。Lesson 034 - Romance in the Office礼节美语034讲陈豪在北京的ABC美国公司工作。他这两天遇到了感情困扰，去找美国同事Amy讨个主意。(Office ambience)C：Amy, 我有点私事儿想请教你。A：What is it, Chen Hao?C：销售部来了一个新的女同事，叫Kate. 我想请她出去约会。A：Then why dont you?C：因为我不知道咱们公司是不是允许同事谈恋爱。在我原来那家公司是绝对不行的。A：Youre smart to check it out first. We used to have that policy, but our management decided that we spend so much time at work and with co-workers that it wasnt fair to impose that restriction.C：太好了，那我就准备约她今天晚上出去吃饭。A：But there are a few issues you should consider if you are going to date Kate or any other co-worker.C：你快说说。A：Before you get serious, you need to discuss what you will do if things dont work out. You will want to avoid any bad feelings between you.C：是啊，我也是希望万一不行的话，彼此都能妥善处理，不要在工作上相互拆台。A：Thats exactly what I mean. I have seen it happen. When co-workers stop dating, one or both will often try exact some sort of revenge in the office.C：哎，先别想那么多了，人家还没同意晚上跟我出去吃饭呢。*MC：Amy第二天早上遇到了陈豪.A：So how did your date go? Kate did accept, didnt she?C：挺好的，我们俩儿特别投机。不过，Kate说，跟同事谈恋爱，她也有不少顾虑。A：What did she say?C：她觉得，最好不要在办公室里谈我们的关系，如果别人问，我们也不否认谈恋爱，但是不会说得更具体。A：Even if they pressure you? Some people can be pretty nosy and persistent. Theyll want to know every detail of your relationship.C：我们会婉言拒绝。A：I guess youll be seeing her again.C：不瞒你说，我已经被她迷住了，老想找个借口往她办公室跑。A：That is another danger of dating a co-worker.C：你是说工作的时候容易分心吗？A：Thats right. If your productivity and performance begin to suffer, others will notice and you will jeopardize your position.C：对呀，如果真的影响到工作，对我们在公司的发展不利。这一点我倒是没想到。Amy, 你再提醒提醒我，都要注意些什么？A： The first thing is to know the company policy. Decide how you will handle the relationship around the office and what you will do if things dont work out.C：我知道了。Lesson 035 - Small Talk in the Office礼节美语035讲陈豪在北京的ABC美国公司工作，他在走廊上遇到了美国同事Amy。(Office ambience)C：Amy, 你有两分钟时间吗？我有点事儿想请教你。A：Yes, but lets step into my office so we dont disturb anyone else. What is it?C：今天，信息技术部的一个同事被老板叫去训了一顿，说他整天聊天儿。老板还说，你是来工作的，不是来社交的。A：I agree. After all, that is what we are paid for and people who misuse company time are wasting company money.C：可是，我记得你告诉过我，应该跟同事搞好关系。A：I did. And one of the ways to do that is to engage in small talk or chit-chat, as we say. You need to talk to your colleagues about things other than work.C：聊工作以外的事儿？那我就更糊涂了。可老板说这是浪费工作时间啊。A：Its not wasting time if you do it at the appropriate times.C：那什么才是合适的时间呢？A：Basically, at the beginning of the day when everyone is getting their tea or coffee and starting to settle in; during breaks and at lunch. The end of the day is another good time to chat.C：早上上班和中午吃饭的时候还好，可下班前大家都赶着回家，根本没人理我啊。A：Chen Hao, I know this is important, but can we talk after work? I have a project to complete before the end of the day.C：那好，一会儿见。*MC：陈豪跟Amy同路回家。C：今天我特别注意了一下，发现很多人上班时间都在聊天。A：Often people who have just competed a project or an assignment, need a break. They dont always consider that their colleague may be in the middle of something and doesnt have time to talk.C：在这一点上，我自我感觉做得还不错。每次来找你，我都会先问你有没有时间。还有其他什么要注意的吗？A：Location is important. Pay attention to where you are so that you dont disturb the people who are working.C：什么地方才不会干扰到别人呢？A：A place like the break room or an office with a door will give you privacy as well as prevent others from being distracted by your conversation.C：还有其他注意事项吗？A：Yes. We havent talked about one of the most important - what you talk about.C：聊天的内容还有规矩啊！A：Small talk should not be viewed as a time to get personal and pry into peoples private lives. Nor should it be a time to spread gossip.C：所以一是不能打听别人的隐私，二是不要散布小道消息。好，我知道了。谢谢你，Amy.Lesson 036 - Hosting Visitors in the Office礼节美语036讲陈豪在北京的ABC美国公司工作。他正在跟美国同事Amy讲话。(Office ambience)CH：Amy, 你有时间吗？ 我又遇到了点儿为难的事。A：Well, tell me what the problem is and Ill try to help.C：有个很重要的客户，今天下午要来公司见我。A：Why is that a problem?C：你也知道，我的办公室特别小，看了也不是很体面。我怕会让客户小看我，以后不好打交道，所以有些紧张。A：I see what you mean, but you have some options.C：真的？那你快告诉我。A：First of all, you can check with Mary Ann to see if the conference room is available.C：是啊，我怎么就没想到呢！我可以把客户请到公司的会议室。这下问题就迎刃而解了。A：Thats right. Your client never has to see your office space or what is basically a cubicle.C：好，就这么办。A：Not so fast. Call Mary Ann first. It may not be available. If not, well have to come up with another plan.C：那好，我马上给Mary Ann打电话。*不一会儿，陈豪很扫兴地回到Amy的办公室。A：So how did it go? Is the conference room available?C：别提了，会议室两个星期前就被人预定了。A：Dont worry. This is not the end of the world.C：那我该怎么办呢？A：He wont even notice the surroundings if you pay attention to the details that make him feel comfortable and welcome.C：我怎么做才能让他觉得宾至如归呢？A：Its been raining so much that he may show up with an umbrella or a raincoat. Offer to take them right away and hang them up.C：可是我的办公室里没有衣架呀！A：you can ask one of your colleagues ahead of time to help you by taking them for you.C：那我就先跟Jenny打好招呼，让她帮我把客户的雨具保存起来。还有什么吗？A：Be sure you have a comfortable chair in your office.C：还有呢？A：Most important, ask the receptionist to call you when your client arrives so you can go down and greet him in the lobby. Making the effort to meet him and show him to your office will make him feel valued.C：对呀，我每次出去见客户，人家也都会到大厅里来迎我，然后带我到办公室里去。还有给我倒水喝。Amy, 你能再从头说一遍，我都应该注意些什么吗？A：Meet him in the reception area and escort him to your office. Take his hat, coat or rain gear so he doesnt have to worry about where to put them. And finally, never be late or keep your client waiting.下面资料为赠送的地产广告语不需要的下载后可以编辑删除就可以，谢谢选择，祝您工作顺利，生活愉快！地产广告语1、让世界向往的故乡2、某沿河楼盘：生活，在水岸停泊3、一江春水一种人生4、某钱塘江边楼盘：面对潮流 经典依旧5、海景房：站在家里，海是美景；站在海上，家是美景6、以山水为卖点的楼盘：山水是真正的不动产7、某城区的山腰上的楼盘：凌驾尊贵 俯瞰繁华8、某地势较高的楼盘：高人，只住有高度的房子9、某学区房：不要让孩子输在起跑线上10、尾盘：最后，最珍贵11、回家就是度假的生活12、生命就该浪费在美好的事情上我们造城2、我的工作就是享受生活3、 我家的客厅，就是我的生活名片4、在自己的阳台 看上海的未来5、公园不在我家里 我家住在公园里6、这里的花园没有四季7、*，装饰城市的风景8、*，我把天空搬回家9、房在林中，人在树下10、生活，就是居住在别人的爱慕里11、到星河湾看看好房子的标准12、好生活在珠江13、爱家的男人住百合城市岸泊： 城市的岸泊，生活的小镇生活之美不缺少，在于发现情趣不在于奢华，在于精彩生活有了美感才值得思考玫瑰庄园： 山地生态，健康人生卓越地段，超大社区一种完整且完善的环境，像原生一样和谐原生景象 自然天成人本理念 精品建筑知名物业 智能安防诚信为本 实力铸造比华利山庄：海岸生活引领世界的生活方式海岸生活22公里的奢华海岸生活高尚人生的序曲海岸生活人与自然的融合苹果二十二院街：人文 自然 现代铺的蔓伸荣和山水美地：让世界向往的故乡香港时代： 时代精英 开拓未来领衔建筑，彰显尊贵绿地崴廉公寓：金桥 40万平方米德国音乐艺术生活汇都国际： 昆明都心，城市引擎财富之都 风情之都 梦幻之都 文化之都 商贸之都西部首座巨型商业之城颠峰商圈的原动力，缔造西部财富新领地新江湾城： 绿色生态港 国际智慧城新江湾城，一座承载上海新梦想的城区上海城投，全心以赴建设知识型，生态型花园城区风和日丽： 入住准现楼，升值在望湾区大户，空中花园大格局下的西海岸市中心： 市中心 少数人的专属颠峰珍贵市中心的稀世名宅正中心 城市颠峰领地颠峰 勾勒稀世名宅繁华 不落幕的居家风景地利 皇者尽得先机稀世经典180席阳光国际公寓：阳光金桥来自纽约的生活蓝本钟宅湾： 海峡西岸生态人居 休闲商务区汇聚国际财富与人居梦想的绝版宝地二十一世纪是城市的世纪，二十一世纪也是海洋的世纪谁控制了海洋，谁就控制了一切站在蓝色海岸的前沿，开启一个新的地产时代东南门户 海湾之心海峡西岸生态人居 休闲商务区让所有财富的目光聚集钟宅湾，这里每一天都在创造历史上海A座（科维大厦）：创富人生的黄金眼掘金上海！创富人生！远东大厦： 花小公司的钱，做大公司的事未来城： 无可挑战的优势 无可限量的空间绿地集团： 居住问题的答疑者，舒适生活的提案人茶马驿栈： 精明置业时机 享受附加值 财富最大化雪山下的世外桃源 茶马古道上千年清泉之乡金地格林春岸：城市精英的梦想家园繁华与宁静共存，阔绰身份不显自露建筑覆盖率仅20%，令视野更为广阔占据最佳景观位置，用高度提炼生活完美演绎自然精髓，谱写古城新篇章创新房型推陈出新，阔气空间彰显不凡365天的贴身护卫，阔度管理以您为尊金地格林小城：心没有界限，身没有界限春光永驻童话之城我的家，我的天下东渡国际： 梦想建筑，建筑梦想齐鲁置业： 传承经典，创新生活比天空更宽广的是人的思想创新 远见 生活嘉德 中央公园：一群绝不妥协的居住理想家 完成一座改变你对住宅想象的超越作品极至的资源整合 丰富住家的生活内涵苛求的建造细节 提升住家的生活品质地段优势，就是永恒价值优势设计优势，就是生活质量优势景观优势，就是生命健康优势管理优势，就是生活品味优势空中华尔兹： 自然而来的气质，华尔兹的生活等级享受，没有不可逾越的极限所谓完美的习惯，是舒适空间的心情定格！临江花园： 经典生活品质风景中的舞台美林别墅： 源欧美经典 纯自然空间住原味别墅 赏园林艺术淡雅 怡景 温馨 自然钱江时代： 核心时代，核心生活核心位置 创意空间 优雅规划 人文景观 财富未来城市精神，自然风景，渗透私人空间泰达时尚广场： 是球场更是剧场城市经济活力源时尚天津 水舞中国未来都会休闲之居创意时尚 天天嘉年华健康快乐新境界商旅新天地 缔造好生意城市运营战略联盟，参与协作，多方共赢华龙碧水豪园： 浪漫一次，相守一生东方莱茵： 品鉴品位 宜家宜人建筑一道贵族色彩品鉴一方美学空间品位一份怡然自得荡漾一股生命活力坐拥一处旺地静宅体会一种尊崇感受常青花园（新康苑）：新康苑 生活感受凌驾常规大非凡生活领域 成功人士的生活礼遇拥有与自己身份地位相等的花园社区在属于自己的宴会餐厅里会宾邀朋只与自己品味爱好相同的成功人士为邻孩子的起步就与优越同步酒店式物管礼遇拥有一屋两公园 前后是氧吧的美极环境水木清华： 住在你心里福星惠誉（金色华府）：金色华府，市府街 才智名门释放生命的金色魅力真正了解一个人，要看他的朋友，看他的对手。真正了解一种生活，也当如此。核心地段（区位是一面镜子，照见家的质素）隐逸空间（环境是一面镜子，照见家的质素）超大规模（点亮与过往不同的“大”生活）成熟配套（周边一切是镜子，照见家的质素）精品建筑（外揽天下，内宜室家）均好户型（每天每秒都被释放到四壁之外）大唐新都： 原创生活，非常空间住宅不是炫耀的标签，生活是用来享受的。人信.千年美丽： 森庭画意.千年美丽宁静是一种内在的力量生活是与自然的恋爱在自然中体验自由的生存建筑让人迷恋的核心是思想华智.翡翠星空： 创意生活由此进时代美博城： 繁华领地 时尚生活浪漫无极限阳光海岸： 美景与生活的邂逅带着些许闲散情绪，安享私藏一片湖的幸福梦幻湖畔 温柔横亘在回归前方 这是你的见.心的家景江华庭： 静享都市繁华 新锐生活核心海虹.景： 城市在变 世界观也要变海虹.景 国际社区一个改变你世界观的城市文化住宅海虹.景 区位世界观一块好地 不仅要放到空间中 更要放到时间中去评价海虹.景 美景世界观先成为园林鉴赏家才能鉴赏城市海虹.景 享受世界观放手生活是享受的开始海虹.景 生活世界观洞悉时尚潮流才能洞悉生活的变化海虹.景 空间世界观空间随意识而变 空间是流动变化的碧水晴天： 生活就是寻开心驾奴.桥的前途 路的前程 城市的前景守望.江的神奇 滩的神话 岸边的神韵品尝.园的风景 家的风采 眼前的风情沐浴.屋的明亮 窗的明净 心底的明朗闽东电力集团.楚都地产：璀璨，用诚信打造辉煌，用实力说话领跑，用行动证明昆明走廊： 昆明走廊，一场与众不同的城市诡计游戏，全情体验行走的变幻情趣.2004.场景.商业地产西南商圈.重获新生，王者复活2004.剧情.昆明走廊昆明走廊的实体不是一个建筑，而是一个场所。2004.主角.城市FI客概念商街，体验生活进行中2004.精彩.正式开始乐得家.金瀚家园： 水边的香格里拉生活的真谛源于自然，自然的奥意在于和谐，和谐的精髓表达完美。江畔语林： 距璀璨不远，离自然更近在这里，学习过悠然人生非凡礼遇，成就居者高人一等的气质金地香蜜山： 山在这里，我在这里城市山居生活再升级白描香蜜山山林生活的升级演绎真正的健康住宅长在山上的房子城市中的山地建筑坚持 简约的后现代美学原生态私家山野公园四季分明的山中岁月健康、趣味、质朴、自然是最好的设计师风、光、水、石、云五大庭院艺术空间是用来收藏自然的山中的有氧运动网球也是一种生活方式健康成为一种习惯山是一件运动装备上海五角世贸商城： 百舸争流，谁能竞风流卓越来自您抢先一步！乘天时，顺势而起。成功来自您抢占高位！据地利，如虎添翼理想来自您精心创造！通人知，倾情打造。维多利亚公寓： 城南三环之内/最后，最珍贵精粹城南里的优裕生活花园里的洋楼，演绎英伦贵派风格国际与本土顶尖建筑团体全球景观设计权威/美国易道，全景营造让每扇窗，向着风景深呼吸金色嘉苑： 水光山色中的幸福家园有保证的幸福生活上风上水，幸福生活版图尽善尽美配套，演绎幸福生活365天美景生活，幸福生活时时刻刻特别的爱献给特别的你找到都市的幸福时光嘉德现代城： 豪华尊贵的盛会 名流云集的家园景江苑： 开启全景生活 展现全新人生恒海国际高尔夫别墅：在这里，掀开淀山湖，恒海计划历史一页世纪金融大厦： 璀璨闪烁冉冉升起 我不能视而不见清怡花苑： 风生，水起，潮涌观赏，无边境天境.山因势而动山青，塔长，钟鸣艺境.艺因琢而精心境.心因静而远心静，致远，淡泊，明智筑境.筑因妙而传创造，无止境上品.巨洋豪园： 陆家嘴，顶极地标，至上口