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1.It has become a powerful medium for commerce and business transactions of all kinks.E-commerce refers to financial transactions over the web and e-business refers to all forms of transactions over the web .Customer service has been, and continues to be, a major competitive factor.E-business transactions often involve several interactive steps.That well give you a serious advantage over your competition.When you become an e-business you transform your relationship with your customers.The boys were summoned in turn to see the examiner.He does everything regardless of the consequences.2.In this section we discuss the firms product or service along with information about the industry and Internet.Customers will be able to consume information, products, and services from the comfort of the homes.The internet allows direct access to information, products, and services, which cuts out middlemen and causes economic deflation.Institutions financing the project while going through the business plan will be very interested in knowing how the company is going to beat the competition.The plan should describe how the target markets are to be reached.If the product is intangible information delivered over the internet, one should try to create some sort of pricing model to justify its prices.What features will be incorporated in the site initially and what are the plans for future enhancement or expansion?You must lay out the steps to make your proposal reality.Be sure to ring and let us know youve got back safely.The hotel itself can accommodate 80 guests and, in addition, there are several self-catering apartments.3.A strategy that requires more than 12 months to execute is also unlikely to succeed.When preparing to establish an e-business presence, enterprises should explicitly consider alternative ways to attain the strategic objectives.We should get everything planned out before our departure.Just as it is important t integrate the e-business strategy into the overall business strategy, it is equally important to integrate business measures.In such instances,the best approach may be to build new capabilities and transform existing business processes to implement a new business model.We should take full account of his achievements while evaluating someone.In some cases, it may by desirable to create an internal e-business unit and then spin off the unit as a separate legal entity.While possible in theory, the promise was clearly oversold.While that is certainly important, the understanding needed at the board level goes well beyond that.To gain market share, they will go to great lengths.4.However, he explains that setting up two separate pricing systems is likely to generate ill will at some point.Following through on your promises applies to every step of the customer-service process.This will account for any differential a customer uncovers using an apples-to-apples comparison.We must have all the application materials prepared in advance.You need to identify why your customer needs your specific computer and how your computer meets that need.In any business, customer service is vital to growth and prosperity.The internet permits you to build a dynamic relationships that are really one on one.It really involves rethinking the entire way you do business and how you run your organization.Money is not the end in itself, but the application of it is most important.Once youre contacted, be responsive.5.At the outset the company had no management and operations plan in place , and things have worked out just fine so far.We provide lifestyle and healthcare information along with baby products that we sell for manufacturers.The company expected a month-to-month growth rate of 60 percent in 1999.Predicting inventory needs was tricky for the company at first, though it only took it a few months online to develop a sense of sales and inventory.Now, with its newly launched web site, the company is looking to succeed in the online toy business where others have failed.The Holy Grail on the internet is proprietary content that leads to really good margins.On the way of study, we must be ready to grapple with many difficulties.When it comes to staying ahead of the competition, our company distinguishes itself through a broad product selection, and excellent service and information.The internet is a very timely medium, which is exciting because it puts pressure on us to make sure were delivering as quickly as possible. We have to manage to get access to enemys computer and then get the intelligence.6.CRMs goal is to create a synergy among sales, marketing, and customer-service activities within an organization in order to obtain and retain customers.The lines between departments are different in many companies, and you want the software to match your business.They abandoned carbon-paper forms and dove into e-mail and automated reports in the early 1990s.Because you dont need to customize these packages, they can get you online within weeks instead of months.Frost turns water into ice.It often calls for customized software.Choosing a CRM solution is also an opportunity to examine you business practices.Many companies see eCRM as a

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