《人力资源管理程序》(15页).doc

- 本资料来自 - 起草： 审核： 批准： a1. 目的 Objective建立人力资源管理体系，明确对各岗位人员录用、培训和考核的控制要求，以确保给各岗位委派合适的人员。Establish the human resource management system to clear the requirements of the employees recruit, training and evaluation to ensure the right person is appointed.2. 适用范围Applicable Scope本规范适用于深圳市HUAWEI实业有限公司内部员工的培训管理。Be applied to internal training management in the HUAWEI company.3. 职责 Responsibilities3.1. 人事行政部administration department3.1.1. 依据各部门编制的 部 岗位说明书， 负责人员的招聘、培训、考核并监督实施，并对组织培训效果进行评估。In charge of the employees recruiting, training and assessing according to the , and evaluated the training effectiveness. 3.1.2. 管理者代表批准 部 岗位说明书The Management representative will approve the.3.1.3. 办理全公司培训经费预算之编列、控制、运用等有关事项。To handle, control and use the company training budget, etc.3.1.4. 办理全公司培训需求调查、检讨实施状况、成果分析与评估。To complete the company training requirements survey, to evaluate the training effectiveness, to monitor the training implementation, and do the achievement analysis and assessing. 3.1.5. 办理有关全公司培训课程安排、实施、推展事项。The administration department will complete the company training arrangement, implement the training, and promote the training. 3.1.6. 根据各部门的需求编制整公司年度培训计划。To establish the company annual training plan.3.1.7. 对员工参加各项培训课程记录进行建档，并记录于*培训记录（新入职和在岗）To set up the training history records for the employees, and fillrecorded in the . 3.2. 各部门 related departments 3.2.1. 办理部门内培训经费预算之编列、控制、运用等有关事项。To handle, control and use the training budget within the department. 3.2.2. 办理部门内培训需求调查、检讨实施状况。To complete the department training requirements survey, to evaluate the training effectiveness, to monitor the training implementation.3.2.3. 办理部门内培训课程安排、实施、推展事项。The related departments will complete their own training arrangement, implement the training, and promote the training. 4. 程序内容 Procedure Contents4.1. 人力资源配备 human resource requirements 4.1.1. 岗位说明书position requirements description . 各部门编制本部门的 部 岗位说明书，明确各岗位对从业人员的学历、培训、工作经历、资格的具体要求。（详见附件岗位说明书制作审批流程图）The related departments will work out the to clear the work position requirements, include the education, training, work experience and qualifications, etc（sift annex）. 批准后的岗位说明书交于人事行政部，作为人员选择和安排的主要依据。The approved position requirements description shall be sent to administration department to be used as the standards of employee recruiting and arrangement.4.2. 年度需求人员预算 annual employee demands4.2.1. 每年十二月份，各部门依据公司的“经营计划”确定下一年度人员需求，并交由人事行政部统一整理，人员需求计划需定后，人事行政部召开年度人力需求计划会议，并将结果交由主管副总经理审核，总经理批准后实施.The related departments will determine the employee demands based on the company business plan at the Dec every year, and hand over to the administration department. The administration department shall summarize all the demands to complete the employee demand plan and open the annual human resource demand plan meeting. The plan will be implemented after reviewed by the vice general manager responsible, and approved by the general manager. 4.3. 招聘与面试 recruit and interview 4.3.1. 招聘途径：网络、内部招聘、人才市场、推荐、学校选才. Recruit methods will include the internet, inside the company, human resource market, recommend and to choosing in the school. 4.3.2. 需求信息发布 public the demand information . 人事行政部依据 年度人力需求计划，将所需职位、岗位要求、所需人数等发布网上. 并每日收集简历.The administration will public the related employee demand requirements in the internet according to the , and collect the resumes every day. . 人事行政部联系人才市场，将所需招聘人员明细FAX人才市场，并确定招聘日期，同时通知用人部门的主管副总经理。The administration will fax the related employee demand requirements to the intelligent market, confirm the recruiting date, and inform the vice general manager responsible related to. . 对于用工不急且需培养潜在人才时,人事行政部联系正规院校,学校必须是教育系统直属,且具备一定的师资实力.The employee for the human resource preparation will choose from the schools which belong to the formal education system, and have higher education power. 4.3.3. 招聘前准备 recruiting preparation 确定招聘日期和途径后,人事文员需准备公司简介、招聘人员清单、面试通知单、笔，并交与招聘人员。After the recruiting date and methods are confirmed, the related personnel shall prepare the company instruction, employee demand list, interview notice, pen, and hand over to the recruiters on site. 4.3.4. 简历收集与筛选 resumes collection and choose 人事行政部依据先“德”（心态）后“才”原则及 部人员岗位说明书，对简历进行初步筛选，对符合公司要求的人员，可开出面试通知单，通知到公司面试，不能确定的简历，由人事行政部暂时收集，至公司时依据面试权限交与相关部门筛选。The administration department will choose the related person initially based on the resumes according to the and the principle of first moral second skill. The will be opened to the right person after initial choose to let them come to company to take part in interview. The uncertain resumes will be collected and handed over to the related departments to choose further. 4.3.5. 面试通知 interview notice 各部门挑选出符合初步条件人员,统一交由人事行政部人事文员通知,人事文员通知应聘人员,将面试结果填入通知面试登记表中，同时将通知面试结果反馈用人部门。The related departments will choose the right person and hand over the name list to administration department. The personnel in the administration department will inform the related person to interview, fill the interview results in the , and feed the related results to related departments. 4.3.6. 面试 interview . 面试种类包括三种: 笔试、口试、情景模拟，面试人员根据岗位要求选择。The interview will be classified three types, written exam, oral exam and case study. The recruiter will choose the right interview method according to the position requirements. . 面试权限 interview authorization 面试职位Interviewer 应聘岗位Recruit Position 主管/部长Leader/Chief副总助理Assistant Vice General Manager副总经理Vice General Manager总经理General Manager 批准Approval 员工 worker副总经理维修员/物料员 副总经理文员 staff副总经理保安guard man 副总经理PE技术员PE technician副总经理技工 technician worker副总经理工程部工程师 engineering engineer总经理仓管warehouse keeper副总经理QC副总经理品质工程师quality engineer 总经理助理工程师assistant engineer 副总经理研发工程师R&D engineer总经理高级工程师senior engineer 总经理销售工程师Sale engineer 总经理财 务finance 总经理拉长/组长 line leader 副总经理主管/部长leader/chief总经理/评审团经理manager 总经理/评审团. 笔试 written exam 除员工以外所有人员必须先填写“面试试题”（心态篇），技术类岗位需填写技能类试卷，面试试题必须完成80%，技能题完成60%才能进入口试。All the persons except workers shall take part in the interview exam firstly. The person in the technical position shall take part in the skill exam. Only when the interview exam score are more than 80%, and the skill exam score are more than 60%, the person will take part in the oral exam. . 口试 oral exam 面试岗位及人员权限参照上表,所有口试须填写面试评价表。并填写面试结果，多人面试时必须有2/3人员同意方可正试录用。薪资皆由副总经理以上人员确认方可生效The recruit position and related authorization shall follow the above table. All the oral exam will fill the to show the interview results. The person will be hired after two to three recruiters approve. The salary will be confirmed by the vice general manager. . 体检medical examination 人事文员依据面试结果通知已录用人员体检,体检必须到“区级以上人民医院”进行体检（体检项目为：肝功能、两对半、胸透），体检合格后由人事文员通知录用人上班。The hired person will be informed to do the medical examination by the administration personnel. All the medical examination will be implemented by the hospitals at and above the district level include liver functions, X-ray, HBsAg, HBsAb, HBeAg, HBeAb,HBcAb. The person will inform to come to work after the medical examination is passed. 4.4. 上班前手续 procedure before work 4.4.1人事文员通知新同事上班前,须填写入职登记表，并由新同事提供近期一寸彩色照片两张，一张贴于厂牌上，一张贴于入职登记表中，同时提供证件复印件，人事文员须为每位员工建立个人档案。行政文员办理宿舍、鞋柜等，手续办妥后由人事文员将新同事介绍给用人部门。The new employee shall fill the , provide two photos used for company passport and register list, and provide the related certificate copies. Every employee private records archives shall be established by the human resource personnel. The administration personnel shall arrange the dormitory and shoes cabinet, etc. only the related procedure for the new employee are finished, the new employee shall be introduced to the related departments. 4.4.2培训专员在人员报到当天应提供相关资料给员工进行阅读。职员方面：提供员工手册、宿舍管理规范给报到人员阅读。阅读完员工手册后，需在员工手册后面的空白页签名确认已阅读。员工方面：报到当天，安排入职培训，参照本程序4.5的相关规定进行处理。The related documents shall be provided to the new employees to read by the training personnel. The staff training will include the , to read and sign in to confirm the training. The worker training will follow the 4.5 requirements. 4.5. 培训内容 training contents4.5.1. 实施要则：main requirements . 各部门在拟定部门 年度培训计划表时，应参考部门内职级与培训需求矩阵表及部门实际需要进行拟定，呈分管副总经理核定，作为培训实施依据。The related departments shall complete the according to the and department HUAWEIual needs. The plan will be approved by the vice general manager responsible, and used as the training contents.. 人事行政部在收到各部门的部门 年度培训计划表后，将各部门建议由公司扩大办理之培训课程，汇总于公司年度培训计划表上，呈总经理核定。The administration department will summarize and complete the based on the , and approved by the general manager. 4.5.2. 实施内容 training contents . 培训分为新进人员培训、在职培训。The training will be classified new employee training and on-the-job training. . 新进人员培训（入职培训）new employee training .1. 本训练之目的在使新进人员了解本公司组织、文化、管理制度、品质观念、工业安全生产等。The training is to let the new employee know the organization structure, culture, regulations, quality objective, safety production, etc. .2. 新进人员先由人事行政部门进行入职培训，再分派各部门任职，由相关部门进行职前培训。The new employees shall be trained by the administration department, and trained by the related departments for the basic operation training before start to work. . 在职培训 on-the-job training .1. 本培训之目的使各级人员，具备执行职务及发展所需之知识与技能所实施之培训。This training is to let the employees have the required knowledge and skill to complete the designated work. .2. 在职培训包含从业人员专业技能培训、岗位培训、各职级主管人员培训及特别之培训。The on-the-job training will include the position training, skill training, department chief and leader training, and other special training. .3. 岗位培训包括学习相关作业规范、程序及岗位技能等内容。基本的岗位培训包括但不限于以下项目：The on-the-job training will include the training of work instruction, procedure and position skill training. The basic on-the-job training will include, but not limited to, the followed items.a. 中高层管理人员（主管、部长及以上人员）middle-higher management chiefsl 企业管理（企业发展战略、领导艺术、管理方法、管理模式等）相关培训。The training will be related to the company management, include the company strategy, leadership art, management methods, management modes, etc. l 公司质量手册、程序文件等体系相关的培训。The training will be related to the company quality manual, procedure documents, etc. b. 基层管理人员（班组长）grass-roots unit leadersl 现场管理相关培训。on-site management training l 有关的程序文件、工作规范等体系相关的培训。Procedure documents and work instructions trainingc. QCl 岗位职责、工作规范、检验技能等要求培训。Training related to the position responsibilities, work regulations, inspection skills, etc. l 质量管理、统计技术基础知识培训。Training related to the quality management, knowledge of basic statistical concepts. l 检测仪器的使用与保养培训。Training related to the use and maintenance of the measuring and monitoring devices. d. 开发人员培训 R&D employees training l 岗位职责培训。Training related to the position responsibilities.l Protel99. AutoCAD . Power PCB . Power Logic . Orcad的培训。The training of Protel99. AutoCAD . Power PCB . Power Logic . Orcad, etc. e. 关键工序及特殊工序包括：外观检查、测试、QC、焊锡、老化、电批、维修、硬盘拷贝、文控文员、仓管员等岗位。special position and key position training, include the position in the appearance, QC,welding, aging, electric screwdriver、packaging ,maintain,HDD coping, chemical management,DCC，The Warehouse staff etc.l 岗位职责培训。Position responsibilities trainingl 工作规范培训。Work in tructions training l 岗位技能培训。Position skill training f. 电工、司机等岗位人员培训 electrician and driver training l 按照国家相关规定进行 refer to the national requirements.4.5.3. 训练需求及计划 training requirements and plan . 年度培训计划：公司于每年11月底，由人事行政部向各部门调查下年度之各项培训计划，并由人事行政部汇总呈总经理核准后，作为培训实施之依据，如有变更，请填写年度培训计划修订表，依分层负责办法，经权责主管核准后，送人事行政部备查及修订计划。Yearly training plan: At the end of Nov every year, the administration department will do the training requirements survey, and summarize the related training plan to the company training plan to be approved by the general manager. If need to be changed, the shall be filled, which approved by the responsible chief, send to administration for monitoring and updating the plan. . 培训计划内容 training plan contents .1. 课程编号、课程名称。Lecture number and name. .2. 训练方式（内训外训）。Training methods, internal training/external training.3. 受训对象、讲师、费用预算等。Lecturer, budget and the trained employees. 4.5.4. 内部培训 internal training. 内部培训是指由公司或工厂以自有设备、师资实施的培训。The internal training will be implemented by the company own equipment and tutors. . 讲师由具课程专长相关之员工或合适之专业人士担任。The tutors will be the right professional personnel or the specialty person. . 各项课程参加人员均应于教育训练签到表签到，主办单位应于上课结束后三个工作日内连同讲义/教材送人事行政部。The related employees take part in the training shall sign in the which be sent to administration department with the teaching material within 3 working days after the end of training. 4.5.5. 外部培训 external training . 外部培训是由各部门依需要，选派人员参加国内外各种培训班，讲习研讨会或观摩教学等实施之培训，应填写委外培训申请表。The external training will be implemented by the related departments according to their own needs, to let the related employees take part in the domestic and overseas training, pro-seminar, or delegation visit, the shall be filled. . 各部门或个人未经总经理同意，不得自行收受培训有关资料自行办理（自费不在此限）。The related departments or persons cannot take part in the training without approval by the general manager, except the expenditure will be paid by individual. . 原则上在正常工作时间外，公司不派员参加外部培训。如员工自愿在正常工作时间外参加培训，需填写自愿参加委外培训申请单，不得要求公司给予补休或发给加班费。The company will not let employee take part in the external training in the normal working times. If the employee can take part in the training in the no-working time, and will not ask the company give the rest time and additional work charges. 4.5.6. 成果评估 effectiveness evaluation . 教育训练研习心得依下列规定呈核：Training achievement shall be given in the followed requirements..1. 凡参加外部培训者，应于事后七个工作日内，向人事行政部门缴交培训之讲义及委外培训评估暨心得报告正本。未依规定者，自发生日起至次年底止，取消其提出申请参加外部培训资格，除非总经理核准之培训课程。The shall be handed over to the administration department after the training is over 7 working days, or the related person will not be permitted to take part in the external training before the end of next year, except approved by the general manager. .2. 外部培训如果是外面教师到公司内部进行培训，则不必按.1的规定办理，可以不填写委外培训评估暨心得报告，并按内部培训办理签到表、教材存档（如果属于供应商提供的培训，则不必提供教材）。If the external tutors do the training in the company, the .1 will no be followed, the will not be filled, and the training attendance list will be filled, and the teaching material will be archived. .3. 内部培训：厂内培训完毕，可将测验、问卷、上课情况、业务实作等作为验收成果。Internal training: after the internal training is end, the training effectiveness evaluation will be done by the exam, questionnaire, operation, etc. . 凡经指派接受教育训练人员，因该项目或课目取得结业证明或执照者，应提供复印件给人事行政部留存。If the related qualification certificate will be given to the trained person, the copy will be kept in the administration department. . 接受培训人员上课期间视同上班，不得任意缺席迟到。若因特殊事故未能参加者，应事先请假。The training time will be regarded as the work time, and cannot be delay or absence. The leave application will be approved in advance if cannot take part in the training for special reasons. 4.5.7. 培训考核与资格认可 training assess and qualification acceptance. 新入职培训由人事行政部考核，岗位培训由部门实施考核，其他内部实施的培训由实施部门组织必要的考核。（笔试60分为合格，60为不合格，口试OK为合格，NG为不合格。其它考核方式指双向沟通、互动游戏等。）The new employee training will be assessed by the administration department, the on-the-job training will be assessed by the related departments, and other training will be assessed by the organization and implementation departments. The written exam is passed as the score is more then 60, the oral exam is passed as the assessment is ok, the other assessment will include the communication, games, etc.. 内审员须经外部的权威培训机构进行培训并取得合格证书。The internal auditors will be trained by the external qualified training organization, and get the qualified certificates. . 对于新入职培训，考核成绩60分者判定为合格，考核成绩60分者判定为不合格，需要重新培训并补考，补考不合格者不予录用。The new employee training will be re-trained agai