MICROSOFT DYNAMICS CRM 3：微软Dynamics CRM .doc

WILLIAM BULLITT FITZHUGH Page 1 CRM Functional and Technical Consultant to the Enterprise Summary of Qualifications Holds the prestigious Masters designation from Microsoft for Dynamics CRM More than 12 years of experience designing and implementing Customer Relationship Management systems, with more than 10 years experience with Dynamics CRM. Major CRM projects have included: CBRE, Dallas, TX Amgen, Inc., Thousand Oaks, CA Barclays Financial, New York, NY Moog Components Group, Blacksburg, VA Jones Lang LaSalle, Chicago IL Prudential Financial, Scottsdale, AZ Strong background designing and deploying integrated solutions between CRM and ERP systems Adept in all phases of project delivery Able to translate business objectives into clear functional and technical requirements Excellent communication, interpersonal, and presentation skills Professional Experience CRM Advisors, LLC Colorado Springs, Colorado Founder and Principal August 2004 Present Currently engaged at CBRE in the role of CRM Functional Architect Recently completed a major CRM project at Amgen, Inc. as a sub-contractor for Microsoft Consulting Services. Full-time consulting practice focusing on enterprise and mid-market CRM implementations. Projects have included multiple NYSE service companies, a multi- national chemical company, a global pharmaceutical company, 3 global real estate firms, a major steel company, a medical supply company, a major potato chip manufacturer, a publisher, a software company, several large non-profits and foundations, a political action committee, a Small Business Investment Corp. (SBIC), a telco consultancy, an FBO and others. Provide CRM functional design solutions, specializing in full life-cycle implementations of CRM Configure and implement CRM modules, SQL Server, Exchange, Active Directory, IIS and Hyper-V Collaborate with technical, production, and design teams to create Web and e-mail campaigns and solutions. Define technical designs and develop and implement test plans. Set up, monitor, tune, and administer CRM systems. Conduct detailed analysis sessions with end users and business subject matter experts (SMEs). Identify and administer CRM best business practices per business standards for functional processes. XAware, Inc. Colorado Springs, Colorado Director, Information Technology and Customer Support November 2004 March 2005 Lead the design and installation of the companys new data center in Colorado Springs. Technologies included Microsoft Active Directory, SQL Server 2000, HEAT, Apple G5 servers running OS 10.x, and SUSE Linux. The network infrastructure design featured Ciscos routing and switching and VOIP telephony. FrontRange Solutions, Inc. Colorado Springs, Colorado Principal Consultant, GoldMine CustomerIQ March 2001 August 2004 Responsible for leading a team of CRM professionals in designing and installing complete end-to-end CRM solutions for the financial services industry on the companys new .Net CRM solution- GoldMine CustomerIQ Clients included Wachovia Securities, Smith Barney, Spectrum Financial Services (AIG), and DA Davidson Designed and lead the implementation team for the companys global Active Directory Implemented three separate clustered MS SQL Server 2000 environments to support ERP and CRM systems Implemented a large scale SAN solution Deployed a large scale Citrix farm that published the companys ERP and CRM software to users on three continents. Was responsible for the overall engineering of the server systems in data center CMGI/CMGIon/Tribal Voice, Inc. Colorado Springs, Colorado Senior SQL Systems Administrator February 2000 - March 2001 Initially hired as a database administrator, Mr. Fitzhughs responsibilities quickly expanded to include the entire data center Installed and maintained a production environment that supported 1.8 million users in the Instant Messaging space. Designed and lead the implementation team for a new state-of-the-art Internet data center consisting of over 100 servers, routers, switches and firewalls. Eventually lead the management team responsible for discontinuing operations of the companys offices and data center once the Internet bubble burst Bevtech Computer Systems Dallas, Texas Partner, IT Consultant June 1981 - December 1999 Founded the partnership in 1981 as a VAR for Logical Business Machines Built the business as a sideline during the 1980s and early 1990s and then expanded it full-time in 1997 Sold and implemented accounting and inventory control software for wholesale distributors Clients included 9 distributorships, 2 major jewelry retailers, an Internet mapping service and many small companies. Managed GIS development and implementation teams for clients Internet mapping service. Technical Skills Applications:Dynamics CRM, S, GoldMine, Dynamics GP, Dynamics NAV, ERP Applications, ETL Tools- Scribe Insight, SSIS Programming:JavaScript, Transact SQL Page 3 Databases:Microsoft SQL Server 7.0-2008, MySQL, Access Operating Systems:Windows NT Server/Server 2000/2003 Server/2008 Server Virtualization Platforms:Microsoft Hyper-V, VMware ESX Server Infrastructure:Cisco Routing and Switching, Microsoft Active Directory, DNS, Firewall Configuration Education Degreed Programs Bachelor of Business Administration Southern Methodist University Dallas, Texas Emphasis in Finance and Accounting, 1977 Professional Certifications E-Commerce Architect Southern Methodist University MCSE Microsoft Certified Systems Engineer (NT4), SQL Server 7.0, Exchange 5.5 MCTS- SQL Server 2005 MCP- Exchange Server 2003 Microsoft Certified Master- Dynamics CRM Application MCTS- Dynamics CRM 2011 Customization and Configuration MCTS- Dynamics CRM 2011 Application MCTS- Certified Professional- Dynamics CRM 4.0 Application MCTS- Certified Professional- Dynamics CRM 4.0 Installation and Configuration MCTS- Certified Professional- Dynamics CRM 4.0 Customization MBS Certified Professional- Dynamics CRM 3.0 Installation and Configuration MBS Certified Professional- Dyna