与客户交谈时应该注意几点技巧.doc

Sales negotiation process, with sales skills are the most important, the second is to ask the right questions to the customer and communication in order to obtain good effect. In the meantime, the sales staff with questions to guide the customer sales staff to win an important method of active, if improper communication will run counter to ones desire. Therefore, the sales staff to communicate with customers should also pay attention to the following points:一、引导客户的思路 One, guide the customer ideas首先，用提问引导客户要能使客户证实自己是对的，要他们相信推销的产品。如果你说出来，客户就会怀疑，要是客户自己说出来，那便是真的。其次，要确定有保证后才加以引导。这需要多长时间，不同的场合会有很大的差别。如果一开始就想引导客户，那么客户购买的机会就很小。再次，不要让客户有考虑的机会，否则，他们的回答也许不是你想要的。 First of all, use questions to guide the customer to enable customers to prove themselves, to them that sell products. If you say it, the customer will doubt, if the customer himself out, and that is true. Secondly, to determine the guaranteed after the guidance. This requires the long time, different places have different. If we want to lead customers, so customer buying opportunity is very small. Again, dont let customers have a chance to think, otherwise, their answer is probably not what you wanted.最后，你可以这样问：“王经理，您好！我是安讯软件公司搜客通的客服，打扰到您了！我们公司的搜客通客户资料搜索软件，给您提供的是一个查找客户管理客户维护客户的一个平台，这可是为你工作上节省了很多时间呀！您是否有兴趣了解一下呢？” Finally, you can ask: manager Wang, hello! I am an software company search customer through customer service, to disturb you! Our companys search customer through customer information search software, provide to you is a platform with a search customers, customer management, maintenance of the customer, but this work for you to save a lot of time! If you are interested in?二、掌握谈话的时机 Two, grasp the timing of the conversation打电话时一定要掌握一定的时机，要避免在吃饭的时间里与顾客联系，如果把电话打过去了，也要礼貌的征询顾客是否有时间或方便接听。如“您好，王经理，我是安讯公司搜客通的客服，这个时候打电话给你，没有打搅你吧？”如果对方有约会恰巧要外出，或刚好有客人在的时候，应该很有礼貌的与其说清再次通话的时间，然后再挂上电话。 The telephone must master a certain amount of time, to avoid contact with the customer at dinner time, if the phone call in the past, but also to be polite to consult the customer whether time or convenient to answer. Such as Hello, manager Wang, I is the Actuate Corp search customer through customer service, this time to call you, not disturbing you? If the other party has a date to go out, or just a guest in time, should be polite and say once again call time, then hang up the phone.如果老板或要找之人不在的话，需向接电话人索要联系方法“请问XX先生/小姐的手机是多少？他/她上次打电话/来公司时只留了这个电话，谢谢你的帮助”。 If your boss or to find a man isnt in, to call for contact method excuse me Mr. / Mrs. XXs mobile phone number? He / she last call / company only leave the phone, thank you for your help.三、要做到心中有数的提问 Three, do know the score销售人员在向客户提问时，必须知道你每一个问题的答案。如果你提问的是客户不知道怎样回答的问题，那他们会怎么想呢？显然，你就不能正确地引导客户思考，不能与客户良好的沟通了。 Sales to customers in the question, you must know the answer to every question. If you ask the customer does not know how to answer the question, what will they think of? Obviously, you cannot lead customers to think correctly, not good communication with customers.销售人员在销售前要做好充分的准备，只有自己做出决策才能引导客户做出决策。客户一般不熟悉产品，如果有许多种产品和服务的话，一般的客户会选择几种还是一种。在这种情况下，销售人员就无法随身携带推销的所有产品。但作为专业销售人员，你要替客户做出决策。如果你自己不会做出决策，客户需要销售人员干什么呢？ Sales personnel in the sales to make full preparations before, only to make the decision by yourself can lead customers to make decisions. Customers generally do not familiar with the product, if there are many kinds of products and services, the general customers will choose several or a. In this case, the sales staff will not be able to carry all the promotion. But as a professional sales staff, you have to make decisions for clients. If you cant make a decision, what customers need dry sales staff?四、掌握丰富的专业知识 Four, grasp the rich professional knowledge当然专业知识不是每个人都天生就具备，我们要时刻的从工作中去学习了。当我们有了一定的专业知识时再来销售才可得到客户的认识，才能做好销售。这是一个心、脑、手并用的智力型工作，必须要用我们所具备的大脑去尝试思考。每天都在心里回忆一下今天做了哪些事，哪些事做的比较好，下次要努力做的更好，不断的提高自己的销售技巧！ Of course, the professional knowledge is not everyone is born with, we have to time from work to learn. When we have certain professional knowledge and sales to customers get the recognition, in order to do sales. This is the intellectual work a heart, brain, hand, must try to think we have the brain. Every day in my heart remember today what you are doing, what to do better, to strive to do better next time, to improve their sales skills continuously!销售是一项压力很大的工作，想要从数多的销售员中脱颖而出，那就要不断的去提高自己的销售技巧，同时也要不断的学习和积累着新的销售技巧，这样才能帮助我们做好销售这个工作！Sales is a stressful job,