课件：哈尔滨医科大学护理人际沟通语言沟通的类型.ppt

,Chapter 5 Language communication of nursing care,徐 欣 哈尔滨医科大学护理学院,主 要 内 容,语言沟通的基本知识 护士语言沟通的主要类型-交谈 护士应具备的语言修养与技巧,Section 1,Basic knowledge of language communication,Learning Objectives,掌握：语言沟通的含义 熟悉：语言沟通的作用及类型 了解：语言沟通的环境,含义：是指沟通者出于某种需要，运用有声语言或书面语言传递信息，表情达意的社会活动。,Definition and functions,Definition and functions,Information exchange Mental health Coordinate and improve the relationships As a tool Social Integration,语言沟通的类型,oral language communication -advantages Limitations Style of OLC: daily and formal graceful Expression formal : express，say， speak，talk,自 学 内 容,Section 2,The main type of language Communication for nurse -talking,Learning Objectives,掌握：护患交谈中的常用语言 熟悉：交谈的含义及特点 了解：交谈的基本类型,交谈的含义 definition,Talking is a form of language communication ,which is based on oral language as the carrier for exchanging of message.,Characteristics of talking,Widely and rapidly Flexible Popular and easy to understand Two-Way Communications Improvisation and acting according to circumstance Metacommunication,The basic types of talking,Individual talking,The basic types of talking,group talking,One sender and one receiver, each with own unique perceptions. Influenced by dynamics of creating, maintaining, and terminating a therapeutic nurse-client relationship., The logical outcomes are group cohesiveness . The logical outcome of one-to-one communication is the development of the nurse-client relationship.,The basic types of talking,face-to-face talking and non face-to-face centripetal pattern Common talking and therapeutic talking,The common languages of nurse-client talking,Guiding language Explanatory language Persuasive language Encouraging language,The common languages of nurse-client talking,Convictive language Consolatory language Hint language,Section 3,Essential language accomplishments and skills of nurse,Language accomplishments,语言的礼貌性,病人初到有迎声 进行治疗有称呼声 操作失误有歉声 病人合作有谢声 遇到病人有询问声 接电话时有问候声 病人出院有送声,Popularization,Scientific nature,Therapeutics,Correctness,Emotion,Mildness,Confidentiality,Seriousness,Professional accomplishments of nurse,Skills of listen attentively,Conception of listen attentively Meaning of listen attentively Characteristics of listen attentively,Strategy of listen attentively,Initiatively listen Perception checking -Retell -Paraphrasing -clarifying -summary Reflecting,Language skills of communication,prelusion Salute type Concern type Cry up type Say other type,Language skills of communication,questioning Development type Closure type Explanation ending,other skills of communication,empathy Meaning of empathy Function of empathy Reticence Function of reticence Time of using reticence The ways to break reticence,思 考 题,一病人心脏病发作，由于家人缺乏医学知识、重视不够，未及时送院，入院时病情已垂危。 现病人家属问“现在情况怎样？”,你该怎样回答？,Thank You !,后面内容直接删除就行 资料可以编辑修改使用 资料可以编辑修改使用,主要经营：网络软件设计、图文设计制作、发布广告等 公司秉着以优质的服务对待每一位客户，做到让客户满意！,致力于数据挖掘，合同简历、论文写作、PPT设计、计划书、策划案、学习课件、各类模板等方方面面，