酒店客房部协调员岗位职责

Hotel Level:酒店等级：I V一-五Department:部门：Rooms Division房务部Job Band:职位等级： 88Reports To:直属上级： Housekeeping Supervisor, Assistant Housekeeper, Executive Housekeeper客房部主管，助理行政管家，行政管家JOB OVERVIEW职位概述 Responsible for attending to the control desk telephone, communication within Housekeeping and between Housekeeping and other departments as well as clerical services of the Housekeeping department. 负责接听控制台电话，管理客房部内部以及对外通信，并对客房部提供文书服务。At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.在洲际酒店及度假村，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： 亲切、充满自信、体现尊重来展现富有魅力的你。 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。DUTIES AND RESPONSIBILITIES工作职责 Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction 确保 接听和转达所有与部门相关的信息，以保持既定标准并取得客户的满意。 Receives, records, and distributes various reports 接收 、记录并分发各种报告 Receives, records, and transmits guest requests accurately 准确接听 、记录并传达客人的请求 Responsible for entering accurate room status into computer daily and investigate discrepancies 负责每天将客房情况准确的输入电脑并调查各种异常情况 Maintains and update administrative data 保持和更新管理数据 Maintains working area and equipment in a proper state of cleanliness and repair 确保工作区域和设备得到良好的清洁和修缮 Report guest complaints to Executive Housekeeper or delegate immediately 及时向行政管家或其代理人汇报客人的投诉情况 Complies with hotels health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准 Attends meetings and training sessions as required 按要求参加会议和培训活动 Is multi-skilled as a Room Attendant as well as other areas of Housekeeping 成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才 Adheres to Housekeeping standards and procedures and enforces same 遵守并执行客房部的各项标准和工作程序 ACCOUNTABILITY责任范围Number of employees supervised 管理的员工 Direct N.A.直接 无Indirect N.A.间接 无Annual Operating Profit/Payroll Budget 年度经营利润和薪金预算 N.A. 无 Key Metrics 主要绩效指标 N.A. 无Decision Making Responsibilities (Decision Rights) 决策职责(决策权) Within the authority as assigned for Hotel Band 8 role 酒店职位8级所拥有职权范围QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills 技能要求 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Able to speak, read and write English 具有说，读和写英语的能力。 Proficient in the use of Microsoft Office and Front Office System 熟练使用微软办公软件和前台系统Qualifications 学历 High School or equivalent 高中或相当学历Experience 经验 1 year housekeeping / administrative experience, or an equivalent combination of education and experience. 拥有1年客房或行政助理工作经验，或与此相当的教育和相关工作经验结合的背景The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended