全日空航空航空面试流程分析.doc

HOPEWAY CABIN CREW全日空航空航空面试流程分析一、初选环节2008年-2012年：由SFSECC黄经理主考面试形式：聊天形式自我介绍，自己的专业，会不会第二外语。通过的候选人填写中英文表格，随后由SFSECC工作人员进行英语口语测试。结束后，交报名表、生活照、毕业证书和英语等级证书复印件。所有通过初选的候选人资料将会被送去ANA挑选，之后在外劳办的网站公布笔试入围名单。部分英语口语测试高频试题：1.What do you know about ANA airline？2.Why do you want to join ANA airline？3.Why do you want to be a cabin crew？4.Whats your major?2012年-至今：由ANA日本考官主考面试形式：Group Discussion小组讨论（12人一组，面试顺序是按照名字的拼音来排的）部分高频小组讨论话题：1.If there is a afterlife, what animal will you want to be？2.If there is a afterlife, do you want to be a male or female？3.Please introduce five kinds of Chinese special food.4.Please introduce your hometown.Hopeway Tips：日本考官是根据你送去的照片挑笔试的候选人的，尽量交自己漂亮的照片，但是不要交夸张的艺术照。二、复试环节面试形式：笔试+小组讨论笔试环节：1.英语测试：（1）听力: 包括图片题、近义句题、听对话题、听短文题（2）词汇: 给一个单词，选出四个选项中意思相近的那个，有10道。（3）阅读: 7篇，难度是递进的。2.数学测试: 题目是5道应用题,中文试卷。例:客人买了一支口红，一个手表，给你了200美元，你要找他多少日元？（货品的单价和外币换算汇率题目中会列出）Hopeway Tips:全程的笔试都是要听录音的指示完成，所以每一个环节都是有时间限制的，另外考完以后没有给多余的时间填答题卡，所以必须做一个填一个。大家做笔试时注意时间的把控。Group Discussion小组讨论环节：每组78个人，每个房间有三位日本考官，考官们会先进行自我介绍，然后候选人站一排，依次进行自我介绍。介绍完后大家围坐在一个会议桌边，就考官给的一个问题进行讨论。考官会发两张纸和两支铅笔，便于在讨论中给大家做记录，讨论持续大概20分钟，最后小组推荐一个人做总结。部分高频小组讨论话题：1.If you are on a deserted island, you can take five things, what will you choose and why？2.If you were given one million yuan to develop of a small village, list three most important things, and give reasons.3.Please elect two people from the six, who is most suitable for nursing？4.Plan a birthday party for an old man about 70 years old.Hopeway Tips:1.整个讨论过程中，考官会站在不同的位置观察每个人的表现。所以大家记得一定微笑，表情不要僵硬。2.讨论的时候自己一定要抓住机会适当发言，不要一言不发，不管多少都要说一些自己的观点。3.记得结束面试后要把椅子放好，和考官道别，考官总是很喜欢有礼貌的候选人。三、终选环节面试形式：自我介绍+聊天形式回答问题部分终选环节高频问题：1.What do you know about ANA airline？2.Why do you want to join ANA airline？3.Why do you want to be a cabin crew？4.What advantage do you have that you feel would help you to be a cabin crew member?5.What do you think of the working atmosphere of ANA ？6.Did you contact with the Japanese before?7.What do you think that you should pay attention to when you work with Japanese？8.If there is a child dont listen to you on the plane, how will you cope with?9.To be a cabin crew need good physical strength, how about your health?10.Describe a challenging thing that you met recently.11Have you take the flight before, what do you think of the cabin service?12.How do you deal with criticism?13.Tell us about a time when you solved a customer problem?14.If you fail this time,what kind of work will you do?15.If you meet a Japanese guest, and he want to have a travel in shanghai, where you will take him to go?.Hopeway Tips:Final前要把常