康柏公司的人力资源管理.ppt

HRBusinessPartner,BusinessTransformation,WorldMarkets,V(com)=zero=deathV(com)V(wm)=growth,Com,ChangeChangeChangeChange,ValueToCompany,Costofdoingbusiness,Transformation,Today,CRM,BrandingCallCentersOnlineStorespcOrder/SupplyChainCustomerDatabase,Low,High,High,Solutions/Service/E-Business/ProfessionalServiceSystemintegration,TrainingOrganizationRealignment,TrainingInfrastructure,Specializedproducts,BusinessTransformation,VolumeProducts,Aero,palmtop,webappliances,Yesterday,CompanyCulture,SharedValues,1982-1991,1992-1998,1999Onwards,ProductfocusanddrivenFirsttomarketDotherightthingsCommonsenseworksWeareallinittogether,MarketfocusanddrivenSettherightdirectionsBeefficient-domorewithlessFigureouthowtogetthejobdone,CustomerfocusanddrivenEmpowermentSettherightprioritiesRewardsuccessIntelligentrisk-takingBeeffective,Style,MakeadifferencepersonallyProactivecommunicationsCollaborativeteamworkHelpotherstosucceed,Beaggressive,butnotconfrontationalTopsdowndecisionmakingFocusonthejobLonghourssymbolizecontributionsBlamethematrixineventoffailure,AssertiveOpenFocusontheoutcomeofjobGettingjobdonesymbolizescontributionsFun,Skills,DriveandexecutionIndustryknowledgeFlexibility,versatilityTechnicalinnovationListeningPersuasion,ManagementDriveandexecutionLongrunperspectiveAbilitytotolerateconflictingprioritiesIndustryknowledgeFieldexpertise,LeadershipCustomerknowledgeDriveandexecutionEffectivelisteningTeamworkFieldofexpertiseOut-of-the-boxthinking,ServiceProfitChain,InternalServiceQuality,RevenueGrowth,Profitability,EmployeeSatisfaction,EmployeeRetention,EmployeeProductivity,ExternalServiceValue,CustomerSatisfaction,CustomerLoyalty,BalancedScorecardandtheProfit/ValueChain,HumanResourceManagement,Compensation&Benefits,Recruitment,Termination,Transferetc.,EmployeeRelationsMgt.,PerformanceMgt.,CareerDevelopment,HumanResourceInformationSystem,HumanResourceStrategy,Staffing,Training&Development,4RolesHRtoPlay,CorporateStrategyandHRStrategy,BusinessStrategies,MissionVision,HumanResourcesStrategy,CorporateStrategy,CaseforChange,CorporateDirection,Company2001,VisionEverythingtotheInternetMissionToenablehumanachievementbytransforminginformationtechnologyStrategyLeadershipinInternetaccessandinfrastructurethroughsuperiortechnology,servicesandpartnershipsObjectivesBalancedacrossemployee,customer,market,financial&operationalAttitudeInspired,CorporateStrategicGoals,Processspeedandsimplicity:Developindustryleadingtime-to-marketandoperationalprocessesandinfrastructureStrongbrand:Buildastrong,unifiedandgloballyrecognizedidentitythoughconsistentvaluesandbehaviorsMatrixmanagement:CooperateseamlesslyacrossourcompanytoserveourcustomersLeadership:Developstrong,diverseleadershipwhichbalancesstrategicthinking,operationalfocusandemployeeengagement,CorporateStrategicGoals,Greatpeople:Empowerthemostinnovative,trustedanddiversetalentinourindustryCustomersatisfaction:UnderstandourcustomersexpectationsandmeasureourperformanceinmeetingandexceedingthemPracticalinnovation:Developproducts,servicesandsolutionsthatwillinspireourdiversecustomersTrustedpartnerships:Inspiretrustbymanagingqualityrelationships,acquisitions,andalliances,HumanResources:Vision,MissionandValues,OURMISSION:Todeliverbusinessresultsthroughcustomer-focusedHRsolutions.,OURVISION:HRisatrustedpartnerincreatinganenvironmentthatinspiresindividualcommitmentanddrivescompanysuccess.,OURVALUES:Simplicity&InnovationLeadership&IntegrityAccessibility&ResponsivenessPersonal&ProfessionalGrowthTeamwork&Fun!,OURATTITUDE:ProactiveEngagement,WhatdoPeopleWant?,Compensation,Peoplewanttobepaidafairpackageandbetreatedfairly,JobContent,GrowthOpportunities,GoodSupervisor/Leader,GoodWorkEnvironment,Peoplewantinterestingandchallengingjobsthatmatchtheirneeds,Peoplewantopportunitiestolearn,growandadvanceintheircareers,PeoplewantSupervisorswhoaresupportivecaring,andaregoodleaders,Cooperativecolleaguesandbalancedqualityworklife,TalentRetentionModel,WorkLifeBalance,Basesalary,Basesalary,Variablepay,Variablepay,Stocks,Stocks,Retirement,Retirement,Performance,Performance,management,management,Careermanagement,Careermanagement,Succession,Succession,management,management,Interesting,Interesting,Challenging,Challenging,Learning,Learning,Engaging,Engaging,Flexi,Flexi,-,-,time,time,Teamwork,Teamwork,Work/Life,Work/Life,balance,balance,Diversity,Diversity,Economic,Economic,Economic,Emotional,Emotional,Emotional,EQUITY,EQUITY,EQUITY,Supervisory,Supervisory,Leadership,Leadership,Coach,Coach,Mentor,Mentor,CustomerServiceExcellence,CustomerIntimacyandExecutiveTouch,SolutionsOrientedCustomerRelationsManagement,TrainingFocusAreas,Skill-setTechnicalProjectManagementManagementFunctionSkillsManagingchange,BehaviorLeadershipTeamworkChangeadaptabilityWorkhardandsmartDiscipline,MindsetProactiveParadigmshiftC