平衡计分卡_美国能源部平衡计分卡导向管理培训手册

1,DEPARTMENTOFENERGYPROCUREMENTand(2)theeffectivenessoforganizationalactivitiesandoperationsintermsoftheirspecificcontributionstostrategicobjectivesTheBSCisakeypartoftheProcurementExecutivesperformanceplan,andisacriticalelementinME-60sSESperformanceassessmentsInFY2003,ME-60continuestoassignaccountabilitytoindividualstaffbyflowingdowntheBSCtoindividualsandteams.,4,MISSIONToprovideacquisitionandassistanceservicestosupportaccomplishmentoftheDepartmentsprogrammaticgoalsandobjectives.,STRATEGYTochangethepresentsystemsculture,managementsystems,andlineprocessesconsistentwiththeprinciplesofQualityManagement,inordertoestablishandmaintain:acustomerfocus,asenseofurgency,continuousandbreakthroughprocessimprovement,andanemphasisonresults.,VISIONTodeliveronatimelybasisthebestvalueproductorservicetoourcustomerswhilemaintainingthepublicstrustandfulfillingpublicpolicyobjectives.,DOEProcurementSystem,5,StrategicApproach,ProcessAnalysis,Benchmarking,WorkforcePlanning,Customer-focus,6,FINANCIALToSucceedFinancially,HowDoWeContributetotheBottomLine?,MISSIONVISIONSTRATEGY,LEARNINGANDGROWTHToAchieveOurVision,HowWillWeSustainOurAbilityToChangeAndImprove?,CUSTOMERToAchieveOurVision,HowMustOurCustomersViewUs?,INTERNALBUSINESSPROCESSESToSatisfyOurStakeholdersandCustomers,WhatBusinessProcessesMustWeExcelAt?,BalancedScorecardStrategicPerspectives,7,LEARNINGANDGROWTH-AccesstoStrategicInformation-EmployeeSatisfaction-OrganizationStructuredforContinuousImprovement-QualityWorkforce,FINANCIAL-OptimumCostEfficiencyofPurchasingOperations;CostReasonablenessofActions,MISSIONVISIONSTRATEGY,CUSTOMER-CustomerSatisfaction-EffectiveService/Partnership,INTERNALBUSINESSPROCESSES-AcquisitionExcellence-MostEffectiveUseofContractingApproaches-UseofElectronicCommerce-Performance-BasedServiceContracts-UseofCompetition-StreamlinedProcesses-ReductioninOverageInstruments-On-TimeDelivery-SupplierSatisfaction-Socioeconomics,BalancedScorecardPERSPECTIVESANDOBJECTIVES,8,BalancedScorecardPerformanceMeasures,PerformanceTargets,&ManagementInitiatives,9,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE,Procurement,10,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE,Procurement,11,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE,Procurement,12,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE,Property,13,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE,ContractorHumanResourceManagement,14,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE,ContractorHumanResourceManagement,15,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,16,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,17,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,18,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,19,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,20,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,21,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,22,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,23,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,24,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,25,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,26,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,27,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,28,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,29,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,30,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,31,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,32,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,33,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,34,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,35,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,36,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,37,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Procurement,38,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Property,39,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Property,40,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Property,41,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Property,42,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Property,43,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Property,44,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,Property,45,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,ContractorHumanResourceManagement,46,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE,ContractorHumanResourceManagement,47,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,48,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,49,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,50,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,51,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,52,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,53,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,54,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,55,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,56,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Procurement,57,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Property,58,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,Property,59,BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE,ContractorHumanResourceManagement