酒店前台接待英语常用口语

酒店前台接待英语常用口语 Part 1 Greetings问候 1. Welcome to Shanxi World Trade Hotel . Im., what should I call you, please? 欢迎光临山西国贸大饭店。我是.，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madam. What can I do for you? 先生/女士，你好！请问我能为您做点什么？ 3. My name is ., is there anything else I can do for you, just let me know. 我叫.，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 5.Have you make a reservation ?Have you booked the room?Are you the vip? 请问有预订吗？请问你是会员吗？ 6.What kind of room would you like ? 请问您需要什么类型的房间。 7.Sorry ,I dont quite understand . 对不起，我不是很明白。 8.Im afraid weve fully booked for that time . 抱歉，我们那个时段已给订满了。 9.Its the hot /peak/busy season ,you know ? 这是酒店业的旺季。 10.Excuse me ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？ 11.We can only keep your table /room till 我们能保留您的房间直到. 12.Let me show you to your room ,this way please . 让我带您到房间，这边请。 Part 2 Helping to Check-in帮助入住 1.Please have a seat for a while, Ill help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport or ID card and credit card ?, Ill help you to fill in the form. 请把您的护照和信用卡交给我，我帮您办理入住手续。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, we have these kinds of rooms.? 您是要哪种房间？ 5. Excuse me, Sir/Madame. How would you like to pay the deposit, cash or credit card（together or separately）? 先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？ 6.Here is your room key and the breakfast coupon. Would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us. 这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。 Part3 Providing Service During Staying居住期间服务 1.Regular Service常规服务 (1) Please wait a second. Ill transfer it for you. . 请稍等一下，马上为你转接过去。 (2) Because you are checking out two days early, You need to give us two cash vouchers back. 您比原定退房的时间提前了两天，所以我们需要收回二张现金券。 (3) There is a great garden and pond behind the hotel, which is suitable for exercise and having a walk 酒店后面有很漂亮的花园和水塘，那里是非常适合跑步和散步的地方。 (4) This money is damaged .Im afraid we cant change it, this is according to the hotel rules.您的钱（纸币）上有裂口（污迹），按酒店的规定，我们不能为您兑换。 (5) Im sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash. 不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行（ATM 机）上提取现金。 (6) What denominations would you like? 你想要什么面值的人民币呢？ (7)Im sorry, but we do not accept the dollars with CB.对不起，我们这里不收CB版的美金。 (8)Can I fax this paper? 我可以传真这份文件吗？ -Certainly, sir. Where do you want to fax it to? 当然可以，先生。请问是传真到哪里的？ -How would you like to pay for it, sir? 你打算怎样付款呢，先生？ -Could you charge it to my room bill? 可记在我的客房账单内吗？ -Sure. Here is your fax record, Sir. Would you please sign here? 当然。这是你的传真记录，先生，麻烦你在这里签名好吗？ (9)Could you please send a car to the airport to pick me up?你能安排一辆车到机场接我吗？ (10)Could you please give us your flight No.? 你能告诉我您的航班号吗？ 常用词汇opposite 对面的 passport 护照 elevator 电梯 manager经理 supper 晚餐 supervisor 主管journey 旅程 teppanyaki 铁板烧hot pot 火锅 butter 黄油jam 果酱 fork 叉bowl 碗chopsticks 筷子candle 蜡烛lighter 打火机 weather 天气 cigarette 香烟 napkin 餐巾toothpick 牙签 apparatus 健身器材 opener 开瓶器 plate 盘子 knife 刀 quarter 一刻钟 congratulations 祝贺 bank 银行 dinner正餐，宴会lemonade 柠檬水order 点菜sake 清酒pepper 胡椒 snack 小吃，零食 souvenir 纪念品 lobby 大堂supermarket 超市booth 雅间 breakfast 早餐lunch午餐cancellation取消confirm确认colleague同事percent百分之January一月February二月March三月April四月May五月June六月July七月August八月September九月October十月November十一月December十Sunday星期日Monday星期一Tuesday星期二Wednesday星期三Thursday星期四Friday星期五Saturday星期六weekdays周一至周五weekend周末EntertainmentDepartment娱乐部ShoppingArcade商品部InternationalConferenceHall国际会议厅ConferenceRoom会议室RoomReservation客房预订AnytimeHoldtheline别挂电话Halfprice半价Servicecharge服务费Checkin登记住宿Checkout结账离店Roomcard房卡Breakfastticket早餐券VeryImportantPerson（VIP）重要客人Businesscard名片Roomservice送餐服务Laundryservice洗衣服务Businesshour营业时间Westernfood西餐Tanjiacuisine谭家菜Cantonesefood粤菜UBCcoffee上岛咖啡Babychair婴儿椅Sodawater苏打水Orangejuice橙汁Mineralwater矿泉水Icecream冰淇淋Winelist酒水单Frenchfries炸薯条Japanesecuisine日本菜式Papernapkin餐巾纸Healthclub健身房Billiardroom台球室Swimmingpool游泳池Raceapparatus跑步机常用句子1、WelcometoGreatWallhotel!欢迎来到长城酒店！2、Callforserviceatanytime.有事随时叫我。3、Thankyouforwaiting.谢谢您的等待。4、Howdoyoulikeourhotel?您对我们酒店的印象如何？5、IsthisyourfirsttimetovisitQHD?这是您第一次来秦吗？6、Illtrymybesttohelpyou.我会尽力帮助您。7、Sorrytohavekeptyouwaiting.对不起，让您久等了。8、Thankyouforyourcomments.感谢您的意见。9、Breakfastwillbeservedform7:00to9:30atthehallofChincserestaurant.早餐时间是7-9，地点是中餐大厅。10、Gostraightahead,andthenturnyourleft,itsjustoppositetheelevator.向前走，然后左转，就在电梯对面。11、CouldIsurftheInternetinyourhotel?你们酒店可以上网吗？12、Howmanypeoplearethereinyourparty?您一共几位？13、Illrepeatitforyou,atableforsixfortonight.ItisWesternfoodandyouarecomingat6:30.我重复一下您的预定，今晚西餐六人位，6：30到。14、Thankyouforcallingus.Wellexpectyou.谢谢您的来电，我们期待您的光临。15、Whatsyourbusinesshour?你们的营业时间是怎么样的？Ourrestaurantisopenfrom10:30a.m.until12midnight.我们餐厅上午8点开，晚上12点关门16、Imsorry,therestaurantisfull.对不起，我们餐厅预定已满。17、Hereisyourtabale,isitOk?Yourwaitresswillserveyousoon.这张桌子可以吗？服务员马上过来为您服务。18、Wouldyoucaretohaveadrinkonthesecondfloor?Wellcallyouwhenatableisfree.您可以先在二楼先喝点东西吗？有空位我们会叫您的。19、Letmerepeatyourorder.让我重复一下您点的菜。20、CanItakeyourordernow?可以点