彭华版《旅游专业英语》课程标准.docVIP

导游英语（1）课 程 标 准课 程 类 型理论+实践课课程性质必修课学时及学分4适用专业（群）导游与旅行社管理执笔人王红玲课 程 组 审 核院（部）审核二一七年二月导游英语（1）课程标准一、 课程定位根据我校立足社会需求，面向未来发展，办人民满意的高等职业教育的办学方针；培养德、智、体、美全面发展的高技能人才的人才定位思想。本课程是面向高职旅游管理专业的专业课程。二、课程设计的理念与思路旨在培养学生较强的旅游接待能力，能够为将来成为高素质技能型旅游行业英语人才打下基础。三大技能并重,即语言技能,知识技能和职业应用技能.通过系统学习旅游涉及的英语词汇,会话,及旅游知识,使学生了解旅游接待所包含项目和分类,掌握一定旅游知识,提高旅游会话能力,及提高其它涉及旅游的讲解演示能力及口译笔译能力.在本课程结束时,能就不同的旅游情景进行恰当的交谈,能就旅游话题及名胜古迹进行连贯介绍表达,语音语法基本正确,语言基本得体。三、课程目标 本课程内容可根据旅游业职业岗位要求整合分为四个部分。第一部分：导游业务服务程序，包括介绍、对话、实用训练。第二部分：导游业务中常见的预防和对突发事件的应急处理，包括案例、分析、对话和实用训练。第三部分：中国历史文化、社会、宗教等一般性知识，包括课文和问题。第四部分：国内著名景点详细介绍及编写导游词，包括如何描述景点、景点描述的范例、问题和实用训练。四个部分每一章节后都附有大量的练习题，强调通过练习来学习。同时给出一些热点导游问题。这些问题都来自于实践，都是旅游从业人员应该掌握和学习的重要知识。具有很强的针对性和时代感。实训是教学重点，因此要查找资料，搭建实训教学体系，有计划分步骤进行实践教学，开学初班级分组，鼓励合作学习，同学互评，突出“学以致用”,针对教材一些相对不足之处，将长对话挑重点改为导游解说词，补充更实用的单元或内容。四、课程内容、要求与教学设计（一）理论及实践课程课时分配情况课程包括理论课与实训课，采用模块式教学。总课时为72学时，其中理论教学54学时，实训教学18学时。理论教学与实训教学比例为：1:3。教学内容及具体要求周别/学时授课内容（章/节/目）教学目标重点难点授课方式授课场所第 1 周（共 4学时）Chapter 1 English at Airport Unit 1 Going Through Check-in Formality Learn practical English expressions related to international arrival or departure at airport for check-in.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 2 周（共 4学时）Chapter 1 English at Airport Unit 2 Checking &Cosigning LuggageLearn practical English expressions related to international arrival or departure at airport for luggage consigning.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 3 周（共 4学时）Chapter 1 English at Airport Unit 3 On the PlaneLearn practical English expressions related to international arrival or departure at airport,asking services on plane.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 4 周（共 4学时）Chapter 1 English at Airport Unit 4 At the Immigration OfficeUnit 5 Going through CustomsLearn practical English expressions related to international arrival or departure at airport for customs. VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 5 周（共 4学时）Chapter2 English at Travel SeriviceUnit 1 Job Interview and Training of New ClerksLearn practical English expressions related to related to travel agency, typical conversation and useful patterns for job interview.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 6 周（共 4学时）Chapter2 English at Travel SeriviceUnit 2 Introduction of Tourism ProductsLearn practical English expressions related to related to travel agency, typical conversation and introduction about tourism industry.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 7 周（共 4学时）Chapter2 English at Travel SeriviceUnit 3 Talking about ItinerayLearn practical English expressions related to related to travel agency, typical conversation and useful patterns for talking about itinerary.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 8 周（共 4学时）Chapter2 English at Travel SeriviceUnit 4 Hleping to make reservationLearn practical English expressions related to related to travel agency, typical conversation and useful patterns for helping to make reservation.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 9 周（共 4学时）Chapter2 English at Travel SeriviceUnit 5 Handling complaintsLearn practical English expressions related to related to travel agency, typical conversation and useful patterns for handling complaints.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 10 周（共 4学时）Chapter3 English for a Tour GuideUnit 1 Meeting on Arrival &Seeing Off on DepartureLearn practical English expressions concerning routine jobs for an English Guide, such as meeting or seeing off tourists.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 11 周（共 4学时）期中测试口语+笔试口语+笔试6106/3303第 12 周（共 4学时）Chapter3 English for a Tour GuideUnit 2 SightseeingLearn practical English expressions concerning routine jobs for an English Guide, such as taking them to sightseeing.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 13 周（共 4学时）Chapter3 English for a Tour GuideUnit 3 Shopping Learn practical English expressions concerning routine jobs for an English Guide, such as taking them to shopping.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 14 周（共 4学时）Chapter3 English for a Tour GuideUnit 4 RecreationLearn practical English expressions concerning routine jobs for an English Guide, such as participating in recreational activities.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 15 周（共 4学时）Chapter3 English for a Tour GuideUnit 5 Handling Emergency CaseLearn practical English expressions for an English Guide, such as crucial professional skills to handle emergency cases.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 16 周（共 4学时）Chapter4 English at Hotel Unit 1 Exchange of Foreign CurrencyLearn practical English expressions for an English Guide, such as exchange of foreign currency.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 17 周（共 4学时）Chapter4 English at Hotel Unit 2 Convention and Exhibition ServiceLearn practical English expressions for an English Guide.VocabularyListening&SpeakingText Understanding讲授+实训6106/3303第 18 周（共 4学时）Review6106/3303课程实践教学课时分配（二）理论教学课程的重点、难点及解决办法1掌握有关旅游服务接待中常用的专业词汇，了解旅游英语口语的特定表达方式；2加强角色扮演旅游情景对话的训练，提高听说能力，能较流利地与外国游客进行交流；（三）参考教材及资料旅游专业英语（第三版） 彭华 主编 大连理工大学出版社旅游专业英语实用教程 邹晓燕，马飞等 编著 清华大学出版社牛津高阶英汉双解词典第七版 商务印书馆五、课程实施（一）教学组织（1）充分利用多种教学手段。开展酒店现场教学，多媒体教学、案例教学等。（2）采用小班制、分组制训练方法，保证实训课的成效。（3）加强课后作业管理，包括个人作业、小组作业、实训作业的布置、指导和评估，提高学生课后自觉学习的意识和能力。（4）充分发挥“第二课堂”的作用，鼓励和指导学生开展社会实践，定期举办与课程教学内容契合的专业技能比赛，专题讲座等，努力将课程教学延伸到课后，引导学生积极学