酒店意见反馈表.doc

海苑酒店haiyuan hotelhow did we measure up?客人意见反馈表dear gueatyour opinion and observations are important to us because our goal is to provide you with excellent service and facilities at good value.we would appreciate it if you would complete this questionnaire covering your experience at this hotle.thank you for staying with us and we look forward to welcoming you again in the very nesr future.尊敬的宾客：感谢您下榻朔州海苑酒店。您的意见和建议是我们为您提供优质服务和良好设施的重要依据。您的提议将帮助我们更好地满足您的要求。我们对您在百忙之中填写此表深表感谢。我们将会认真阅读您的建议并亲自回答您的疑问。再次感谢您下榻朔州海苑酒店并恭候您的再次光顾。国宾友谊国际酒店管理公司managed by sgf international hotel management c room division 客房服务 unacceptable acceptable good excellent 差 一般好 非常好 food and beverege 餐饮服务 transport service 租车服务doorman门童front desk前台ball desk/porters行李服务telephone service电话总机concierge 礼宾部business center商务中心room attendant客房服务员laundry/valet service洗衣服务health club健身房beauty salon美容室 assistant manager 大堂经理gift shop礼品店 unacceptable acceptable good excellent 差 一般 好 非常好 room service客房送餐*breakfast早餐*lanch中餐*dinner晚餐*cafe自助餐厅*breakfast早餐*lanch中餐*dinner晚餐*chinese restaurant中餐厅*lanch中餐*dinner晚餐*lobby lounge大堂酒吧*banquet/function宴会/会议总体而言，您认为本店员工的服务 unacceptable差 acceptable一般 good好 excellent非常好 any other comments有关以上方面的建议 if you feel that one of our employees provided outstanging service,please help us by indicating his/her name and department in the space below如果您认为酒店的员工提供了优质的服务，请您在以下的空白处写出他、她的名字及部门 we are please to formally respond to all queastionnaires,unless you indicate otherwise我们很愿意就您的意见作出答复。如您不需要回复请勾选一下选项i do not require a response 我不需要回复飞 your name 您的名字 company公司 title职务 email address 邮箱地址 telephone电话 city城市 state省 country国家 postal code邮政编码 room number房号 date（s）of stay住店日期 than