外贸邮件跟进谈判.docx

客户回复暂时无需求，怎么破Dear XXX，Thanks a lot for your information.Do you mean you already have a good supplier, or actually you are open to a good alternative supplier, however you do not have a purchasing plan shortly?When we have new competitive development, do you want to be updated?Best regards.如何给合作客户推荐利润高的新品Dear XXX，Hope you have a good night!Attached please find the new PI with EGO blister and CE4 atomizer.May I ask you a question? Just curious.Except EGO and CE4, do you have a market for the twist and voltage ecigs?I am asking as these are becoming the mainstream in the USA market. Companies like Vape USA and High Cigs launched these products years ago, and the sales volumes are big. Maybe they are worthy of your attention.Certainly you know your market much better than me.Best regards.客户同意给出需求却没下文，怎么追Dear XXX,It is very nice talking with you on XXX.As talked on phone, will you please send me more information of your product needs? So I will work out a best price for you soon.Best regards.客户咨询产品，公司不能做Dear XXX，Thanks a lot for your inquiry.Unfortunately XXX product is out of our product range. However, I have a friend who is producing this item. His contact information is:XXXXXXXXXXXXPlease contact him directly. I will also ask him to quote you the most favorable price.When you have needs on XXX products, please remember, I can be of good help.Best regards.接手同事客户如何介绍自己Dear XXX，Good morning!I am Lanty from XXX Company, who will follow up your business from now on, as Lisa has left our company for maternity. Very nice to have this chance to serve you, and I will try my best to meet your requirements.When you have new inquiries, please tell me. I will work out the best price for you.Best regards.客户因我司规模小而选择别家Dear XXX，Thanks for letting me know that. Wish you good luck.Do you want to put all eggs in one basket? We are not as big, but still very reliable manufacturer. We do not mind to be your safe backup factory. How do you think of giving your lions share order to that supplier, and let us help you with a smaller portion of your order?Best Reagrds.客户定货了，以不好卖为由取消订单Dear XXX，I fully understand that you are not able to sell this iron stand. It is a pity that we are not told before when the PI is confirmed.Now it is too late to cancel. We have already produced the item. And actually the iron pedestals are ordered from wrought iron producer. We have already paid them. It will be very costly to cancel it. I would very much appreciate your kind understanding.Best regards.客户给错规格，却抱怨生产错了Dear XXX,Thanks a lot for your email on Jan. 5th.I have recalled our email correspondence, and found that I was told to produce them as XXXXXX. Will you please check the attached email dated on XXXX?Best regards.客户坚持贴自己商标，公司只愿做自己品牌Dear XXX，Many thanks for your follow up for the logo. I have passed your information to our production manager while I got your email the other day. And I just called him this morning, and was told that all our productions are based on XXXXX logo except two exceptions:Customer has his own design and requires us to produce; If customers need only a couple of designs, and the order quantity for each SKU is more than 200pcs. (Normally only the DIY chains work like this)Can you provide us your own design? And what is your order quantity per SKU?Best regards.客户订单量达不到公司的起订量Dear XXX,Thanks for your email. I fully understand that you have to be 100% sure about a new supplier before you start your batch order. Ive talked hard with our production manager on this. The question is that now we are not producing this model, and to alter a shift to produce 500pcs of XXX is quite costly. So if you can work with 1000pcs, it will help us a lot for reducing the cost. Meantime, please be very sure about our quality. If the goods arrive at you with any defects, we will return the money to you.Best regards.货物易损，建议买保险，但客户不愿Dear XXX，Regarding the shipment of order XXX, we have already booked the shipping line on XXXX date.Will you please BUY THE INSURANCE for this order from the forwarder . Since it is not a FCL, the forwarder has rejected our request to send the container to load by ourselves in the factory. Though we have sticked handle with care with much caution, we are still afraid of the salvage discharge and loading on the port. To protect yourself, please buy insurance to avoid the damage loss.Best regards.无法提供外地报关服务的说明Dear XXX，Thanks for your email.Pls let me explain why we are not able to declare at Customs outside of Shanghai. The forwarder outside of Shanghai charges us too much for the expenses. Actually, a couple of years ago, we have a few cases, the final shipping charges is more than the goods itself, ie, even we give out the goods for free, we still need to pay more for the shipping charges. Then our BOD had a meeting, and decided not to ship outside Shanghai anymore. It is a red line of our company , even our General Manager cannot change it. I would very much appreciate your kind understanding.Meantime, for your case, we would like to consider taking the inland shipping cost from Shanghai to XXXX.Best regards.达不到起订量，收handling fee，客户不愿Dear XXX，Regarding the small quantity handling fees, may I have a clarification?The loading port charges from forwarder is very high for smaller orders. In the past, we have a few cases, the charges are more than the goods itself, ie, we give all the goods for free, we still need to pay for the charges. So for orders less than US$5000, we have a handling fee of US$150 to cover the charges partially.I would very much appreciate your kind understanding on this.Best regards.客户拖拉导致无法正常交货，威胁取消订单Dear XXX，I will much appreciate your kind understanding, that we were only able to start production on XXXX. I was really frustrated , the confirmation of XXX is really slow, though I have kept pushing.原材料调整的通知邮件Dear XXX，Thanks a lot for your very important support during the past few years. The XXXX has been a hot-selling item for XXX company .As you may already know, the XXXX closed their factory in XXX, the supply of XXX material is very tight. And the risk of non-delivery is very high. To avoid the risk, we have to use a substitute material to replace it. Attached please find the specification of the new material.Fortunately, the news from our R&D people is very encouraging. The test report shows that the performance of the new material is even better than the old material, but the cost is reduced by 10%. Attached please find the test report comparison between the two materials.Please note, from XXXX, the old material will be replaced by the new material on the production line. If you still need the old material to fulfill your commitment to your customers, please set the orders before XXXXX.Best regards.客户一直不回复怎么办Dear XXX，On XXXX, youve set an order to us, and I have sent you the PI on XXX. Since then, I did not receive your reply. Is it because anything we do wrong & offend you? If so, please tell me, so I can improve. We treasure you much as a very valuable customer, and respect you much.Best regards.两封邮件后仍不回复怎么办Dear XXX，Hope everything is fine for you.I have sent you a couple of emails, and not receiving your reply. Not very sure whether my email can reach you. Will you please reply this email, so I know I can still reach you by email?Best regardsPI后客户不回复怎么办Dear XXX，Did you receive my last email dated XXXX, sending you the PI?Best regards.客户展会确认订单，却迟迟不下单Dear XXX，Hope you are doing very well after the fair.It is a great pleasure to meet you on the recent canton fair, very nice talking with you. Youve shown good interest in our basins and told me you will set an order after the show.Have you decided what items to select? Is there anything I can do to help you make the selection?Best regards.展会见面，需做市场调查，怎么跟Dear XXX，Good morning,this is XXXX from XXXX.It is a great pleasure to meet you at recent canton fair,very nice talking with you.And many thanks for your interest in our products.Youve told me that our XXX are new thing for you. You would make a research in your local market.Do you need any further information from us to help your evaluation?Best regards.展会见面，要求打折，怎么跟Dear XXX，It is really a great pleasure meeting you at Canton Fair. Youve shown great interest in our product XX