河北欣意质量手册10.doc

质量手册Quality ManualCoverage: Globe Direction; ISO9001; Document No.文件编号: XY-HB-M/Q-001Version版本 : 1.0Change History更改记录Version版本Date 日期Modified by修订人Change of summary修订内容1.02014.08.27崔静魁新版制定Review审核Position职位Name姓名Signature签名Date日期DCC刘娜丽Approval批准Position职位Name姓名Signature签名Date日期总经理李秉鸿Acknowledgement评审Position职位Name姓名Signature签名Date日期00说 明本手册是按照ISO9001：2008的要求编制。范围包括稀土高铁铝合金电力电缆生产的体系要求描述。 This manual creation bases on ISO9001：2008. the scope includes: Rare-Earth High-Iron Aluminum Alloy Power Cable production目录00说 明402 发布令703 企业概况81.0 适用范围Scope101.1 总则General101.2 应用application102.0 引用标准Quoted standard102.1 引用标准Quoted standard103.0 术语和定义term and definition114.0 质量管理体系Quality Management System114.1 总要求General requirements114.2 文件要求Document requirements125 .0 管理职责Management responsibility165.1管理承诺Management promise165.2 以顾客为关注焦点Customer focus175.3质量方针Quality policy175.4 策划Plan185.5 职责、权限和沟通Responsibility ,authority and communication195.6 管理评审Management Review206.0 资源管理resource management226.1资源提供 The supply of resource226.2 人力资源 HR226.3 设施 Facility246.4 工作环境 Work environment247.0产品实现 Production realization247.1 实现过程的策划 Plans for realization process247.2 与顾客有关的过程 Processes related to customers257.3 过程设计和开发Process Design and Development297.4 采购Procurement297.5 生产和服务的提供317.6 监视和测量设备的控制Control of monitoring and measuring equipment388.0 测量分析和改进Measurement analysis and improvement398.1 总则 General408. 2 监视和测量Measurement and monitoring408.3 不合格品控制Control of nonconforming product468.4 数据分析Data analysis478.5 改进Improvement4802 发布令为了满足市场的需求和顾客的要求，适应市场的竞争，不断提高公司的质量管理水平，依据ISO9001：2008标准，本公司制定了质量手册。经审定本质量手册符合国家有关政策、法律法规和公司的实际情况，现更新版正式批准发布，从2014年7月1日开始实施。本质量手册是公司质量管理体系运行的依据，也是全体员工的行为规范，体现了本公司对顾客的承诺。为此，自本手册实施之日起，要求全体员工充分理解、正确执行公司的质量方针，严格按照质量手册的要求落实质量责任，开展质量管理活动，满足合同要求及顾客期望，达到顾客满意。In order to comply with the marker demand and customers requirements , accommodate the competition and improve the quality management level of our company, we establish the quality manual according to ISO9001：2008. After reviewed the quality manual comply with the countrys policy, law and our company, and the new version executes from Jul 1st, 2014 The quality manual is the base of QMS for our company and also the behavior criterion for the entire employee. It reflects the promise to the customer. In order to achieve customer satisfaction, since the manual is implemented, all the staff should understand and execute the quality policy and develop quality activity comply with the requirement and expectation of the customers in order to achieve customer satisfactory.特此发布！Hereby released! 总经理GM： 发布日期 Date：03 企业概况河北欣意电缆有限公司位于石家庄高新技术产业开发区内，是一家大型民营企业，为2012年石家庄市政府重点招商引资项目，也是安徽欣意电缆有限公司迄今为止投资最大的产业基地。公司2012年3月宣告成立，注册资本金1亿元人民币。该项目占地2000亩，共分三期建设。一期工程总投资25亿元，占地700亩，其中600亩用于厂房建设，100亩用于办公楼、院士专家工作站及附属设施建设。目前，一期工程已部分投产， 实现盈利。公司现阶段生产的产品主要有中低压铝合金电力电缆，未来还将生产特高压电缆、矿用电缆、核电缆以及汽车线束、漆包线等。公司具有管理和科研人员数十人，配备了先进的生产设备。在总裁的带领下，公司正在稳步发展，未来的欣意公司必将在电缆行业掀起一场空前风暴。公司名称： 河北欣意电缆有限公司公司地址： 河北省石家庄市太行大街759号邮编：050000公司电话：86-311-68053166 68053199公司传真： 86-311-68015120 03 Company InstructionsThe Hebei Joy Sense Cable Co., Ltd, located in Shijiazhuang High-Tech Development Zone, is the largest industrial base invested by the Anhui Joy Sense Cable Co., Ltd. Its also an emphasis attracting investment project to the Shijiazhuang Municipal Government in 2012.The Hebei Joy Sense Co., Ltd was established in March of 2012,with a registered fund of 100 million Chinese Yuan. The entire factory cover an area of 2000 mu(329 acres),is designed to be constructed into three phases. An amount of 2.5 billion Yuan was invested into the first phase, with an area of 700 mu(115 acres),including 600 mu(99 acres) for factory buildings and 100mu (16 acres) for office buildings, workstations for academicians and experts and ancillary facilities.Currently, The first phase of the project has been put into operation, Stage the companys products are mainly in the low-voltage aluminum power cables, The future will produce special high-voltage cables, mining cables, nuclear and automotive cable harnesses, wire, etc.The company has dozens of people management and research staff . Zi zngci de dilng xi, gngs zhngzi wnb fzhn, wili de xn y gngs b jing zi dinln hngy xinq ychngkng qin fngbo.源语言： 中文Under the leadership of CEO, The company is steadily developing , The Joy Sense in the cable industry will set off an unprecedented storm.Company: HEBEI JOY SENSE CABLE CO.，LTD.Address: No.759, Taihang Street, High-Tech Industrial Development Zone, ShijiaZhuang City，Hebei Province ，ChinaPostal Code: 050000Tel: 86-311-68053166 68053199Fax: 86-311-680151201.0 适用范围Scope1.1 总则General1.1.1 本质量手册（简称手册）依据ISO9001：2008质量管理体系要求标准，结合本公司实际情况编写。This Manual is created base on ISO9001:2008, Combine with the condition of Joy Sense.1.1.2 本手册是向顾客及有关方面证实本公司有能力稳定地提供满足顾客和适用的法规要求的产品。This manual is to confirm that our company is equipped to provide the products which comply with the customer requirement and the law.1.1.3 通过质量体系的有效运作，包括对体系的持续改进和保证顾客与适用的法规要求而达到顾客满意。Through the exertion of the quality system, including the continual improvement and ensures to comply with the requirement of customer and law to achieve customer satisfactory.1.2 应用application本手册适用于河北欣意电缆有限公司稀土高铁铝合金电力电缆的生产和销售过程管理，也适用于第二方对本公司质量保证能力和第三方质量体系审核。因本公司的产品按国家和企业标准及客户要求生产，不存在新产品的开发设计，故决定对7.3中有关产品设计和开发的条款进行删减。This manual is applicable for the production and sale of Rare-Earth High-Iron Aluminum Alloy Power Cable in Hebei Joy Sense Cable Co., Ltd. and also applicable for customers and the third party audit.Because the products according to national and corporate standards and customer requirements , we dont have the design for new products, so that we delete the items of design and development for products in 7.3. 2.0 引用标准Quoted standard2.1 引用标准Quoted standard2.1.1 ISO9000：2005质量管理体系 基础和术语ISO9000:2005 Quality Management System-Fundamentals and vocabulary2.1.3 ISO9004:2000质量管理体系业绩改进指南。ISO9004:2000 Quality Management System-Guidelines for performance3.0 术语和定义term and definition本质量手册采用ISO9000：2005标准中的术语和定义。This quality manual adopts the term and definition on ISO9000：2005 standard4.0 质量管理体系Quality Management System4.1 总要求General requirements本公司依据ISO9001：2008标准建立质量管理体系，形成文件，加以实施和保持，并持续改进其有效性。本公司确保按照下列要求策划和管理质量管理体系过程：Our company establishes documents, implements and maintains and improves the quality management system, in accordance to the ISO9001: 2008 .Our company plan and manage quality system as follows:确保可以获得必要的资源和信息，以支持这些过程的运作和对这些过程的监视、测量；见6.0“资源的提供”。Confirm to acquire the necessary resource and information to support the operation and monitor measure and analyze these processes监视、测量和分析这些过程；Monitor measure and analyze these processes. 实施必要的措施，以实现对这些过程所策划的结果和对这些过程的持续改进。Implement necessary action to achieve planned results and continual improvements.确保对外包过程的控制并不免除本公司满足顾客和法律法规要求的责任。本公司对外包过程控制的类型和程度将会考虑下列因素影响：Ensure the control of process outsourcing and not exempt from the companys responsibility to meet customers and laws regulatory requirements. As to the type of outsourcing process control and extent, the company will consider the following factors:外包过程对本公司提供满足要求的产品的能力的潜在影响；Outsourcing process has potential impacts on the ability of providing products that meet the requirements;对外包过程控制的分担程度；Share responsibility and degree for the outsourcing process control通过应用7.4条款实现所需控制的能力。We will control it according to the 7.4 Terms.4.2 文件要求Document requirements职责responsibility管理者代表领导文件和质量记录的管理工作；MR leads the management of document and record.经管处文控中心归口管理文件和质量记录的档案管理；归口图样和技术文件的档案管理。DCC is charge for the management of document, quality record, drawing and technology document.4.2.1 总则General本公司质量管理体系文件是质量管理体系运行的依据，共包括四个层次的文件：The quality management document is the rule for execution of quality management system and includes 4 level documents. 第一层次文件质量手册Level1Quality Manual本手册系统描述了本公司质量管理体系的基本情况，其中包括：This manual describes the basis of our quality system, including:公司的质量方针、质量目标；公司的组织结构；Quality policy, quality goals and company organizations;与质量有关的管理人员及部门的职责、权限；The responsibility, authority of related department;质量管理体系总体要求和范围，包括任何删减的细节与合理性；Quality management system requirement and scope, includes the reduce details and conformity;为质量管理体系编制的形成文件的程序或对其引用；The procedure for the system 质量管理体系过程之间的相互作用的表述，体系及产品实现过程的持续改进。Representation of interaction between quality management system process and continue revising of system and products realization process. 第二层次文件程序文件：是规定过程的质量控制活动出现的公司法规性文件。为确保本公司质量管理体系和产品实现过程的持续改进、，针对三大过程的各个具体过程，本公司编制了程序文件并进行控制。一个文件可包括一个或多个程序的要求。一个形成文件的程序的要求可以被包含在多个文件中。Level 2-Program file: it is the document used to control quality activity.In order to ensure the continual improvements of our quality management system and products realization process, aimed at 3 major processes, we have established procedures and control. One document can include one or more procedure requirements. One requirement can be written in several documents. 第三层次文件作为程序文件的补充，是针对具体质量活动和操作进行描述和规定的详细作业文件。包括有作业指导书、机器操作规程、检验规范、相关标准和适当的外来文件等。Level 3 documents- the supplement of the procedure, is the work instruction to specific quality activity. Include operation instruction, work flow, inspection instruction, related standards and appropriate foreign documents. 第四层次文件质量记录：是所有过程的记录。Level 4 document-quality record: all process records.4.2.2 质量手册Quality manual 总则General质量手册是本公司质量管理体系纲领性的文件，旨在实现本公司的质量方针和质量目标。质量手册的内容参见Quality manual is the general document of quality management system, and aims at achieving the quality policy and quality objective. Refer to 质量管理手册的管理The management of quality manual经管处文控中心是质量手册的归口管理部门，负责编制、审核、批准、发放、使用和修订等环节的管理和控制。DCC is the management department for quality manual and is charged of the establishing, approved, delivery, and use, modified of the quality manual. 4.2.3 文件控制Document control 为保证本公司质量体系的有效运行，对与质量管理体系要求有关的文件必须进行控制，以确保文件的适宜性以及所有工作场所都能使用有效版本。 In order to confirm the execution of our quality system effectively, we should control the related documents about the quality management system ,so that ensure the suitability of documents and all the work areas can have appropriate documents in place. a) 文件的批准The approved for the documenth 所有文件发布前，须由授权人审批，以确保其适宜性；All the documents should be approved before being published.h 质量手册由总经理批准，程序文件由管理者代表批准；Quality manual is approved by GM, Procedure is approved by MR.h 第三层次文件可根据性质不同由部门负责人审批；必要时由公司主管领导审批。Level 3 document can be approved by related department according to its characters; if necessary approved by company leader.b) 文件的评审The review of document公司质量管理体系一、二层次文件发布运行后，在适当时期内，应收集文件执行情况的信息，对其可操作性和有效性进行评审，必要时根据本节d)条进行更改并再次得到批准。After the level 1and level 2 documents were published, in the appreciate time, the company should collect the execution information and review the operability and effectiveness, if necessary we can modify the document according to item d) and get the approval.h通过文控中心填写的受控文件清单等，识别文件的现行有效和修订状态。We indentify the version through control document list by DCC.c) 文件的管理 The management of document受控文件（包含外来文件、技术文件）由文控中心负责管理，文件发布前应经授权人员批准，发放时进行标识，以确保：Controlled documents (including foreign documents, technology documents) are controlled by DCC. The document should be approved by related people before being published. And we should label the document in order to:h公司各使用场所都能得到有效版本；All places should get the correct version document.h文件保持清晰、易于识别和检索；The document should be kept clearly and easy to recognize and research.h质量管理体系所需的外来文件得到识别和分发得到控制； The foreign document should be identified and controlled.h及时从发放和使用场所撤回失效或作废的文件，防止错用、误用；Call back the old version document in time.h若为标准要求、法律要求或积累知识需要保留已作废的文件，在保留的文件上标识“X”并隔离存放。文控中心应至少保存一份作废的受控文件，并按规定确定其保存期限。Because of the demand of the standard, law or the accumulation of knowledge, we should stamp the “X” on the document and storage in other place. DCC should keep one last version at least and keep it as the rule.d) 文件的更改The modification of documents 本公司文件的更改应处于受控状态：the modify of our document should be controlled.1）文件的更改由编写部门填写更改申请，并经批准后实施；The modification of documents should be applied by the related department and execute after being approved.2）文件的更改由该文件的原审批部门或授权人进行审批，若情况变化，当授权其他部门或人员进行更改、审批时，该部门或人员应获得原审批依据的有关背景资料。The modification of documents should be reviewed by the original department or the authorizer. If the situation is changed, any other departments modify the document; the related people should get the background information of this document from the original department.3）手册附件内容的变更，不做改版变更，但要在修改记录中明确备注。If the appendix of the manual is changed, we dont change the version, but we should remark it on the change record.4.2.4 质量记录的控制The control of quality record本公司实施质量记录控制的目的在于管好质量记录，以确保为完成的活动和达到的结果提供客观证据。质量记录的标识、贮存、检索、保护、保存期和处置按记录控制程序执行。The purpose of record control is to manage the record well, so that we can provide objective evidence to the related activity and result. The identification, storage, search, protection, retention period and disposition should be executed according to record control procedure.质量记录的保存期限应至少满足顾客和法律法规的要求，具体参考记录控制程序中记录保存期限的规定。 The retention period of the quality record should at least comply with the customer and laws requirement. Refer to “record control procedure”. 支持性文件Support documents文件控制程序Document control procedure 记录控制程序 Record control procedure 5 .0 管理职责Management responsibility 5.1管理承诺Management promise总经理通过以下活动对其建立、实施和持续改进质量管理体系的承诺提供证据：GM provides the evidence about the promise of setting up, executing, continual improving of quality management system through the below activity.5.1.1 向组织传达满足顾客和法律、法规要求的重要性。Convey the importance of satisfying customers, law and regulation.5.1.2总经理负责制定和批准公司的质量方针和质量目标。GM is in charge of establishing and approving the quality policy and quality objective.5.1.3总经理按计划的时间间隔主持管理评审，执行管理评审控制程序。GM organizes the management review according to the require time, and execute management review control procedure. 5.1.4 总经理应任命管理者代表，确保公司质量管理体系运作能获得必要的资源，执行第6.0章资源管理的规定。GM should commission the management representative and ensure to get the necessary resource, execute the 6.0 resource management.5.2 以顾客为关注焦点Customer focus公司的成功取决于理解并满足顾客及其他相关方当前和未来的需求和期望，并争取超越这些需求和期望。总经理应以实现顾客满意为目标，为此应做到：The achievement of the company lies on understanding and satisfying customers and related partys current and future needs and expectations. And try to exceed these requirements and expectations. GM should have the object of realizing customers satisfactory. So he should do these:5.2.1 确定顾客的需求和期望Confirm customers demand and expectation通过市场调研、预测，或与顾客的直接接触来实现。Realize it through the market research, prediction or direct contraction with customers .5.2.2 将顾客的需求和期望转化为要求Change the customers needs and expectation to our requirement.这些要求包括对产品的要求、过程要求和质量管理体系要求等，只有完全满足顾客需求和期望时，顾客才能满意。These requirements include product requirements, process requirements and quality management system requirements. Customers will be satisfied only if we can meet all their requirements and expectations.5.2.3 使转化成的要求得到满足Comply with the changed requirements.a)公司必须满足法律法规及强制性国家和行业标准的规定；Company should comply with the law, regulation and compulsory countrys or industrys standard.b)顾客的期望和需求、法律法规及强制性国家和行业标准的要求也会随时间而修订，因此组织转化的要求及已建立的质量管理体系也应随之更新，执行管理评审控制程序和文件控制程序的规定。Customers expectations and needs, laws and regulations and compulsory country or industry standard will modified sometime, so we should update the requirements of the organization transformation and our system according to them, execute management review control procedure and document control procedure.5.3质量方针Quality policy质量方针是本公司的质量宗旨，公司应确保：Quality policy is the quality tenet of our company, The company should ensure:5.3.1 质量方针与各项质量活动紧密联系，使各级管理人员和全体员工理解质量方针是公司各项工作的宗旨和方向；Quality policy is closely connected with all the quality activities. And make sure that managers at different levels and all staff understand that quality policy is the tenet and direction of all the work.5.3.2 质量方针包括对满足要求和持续改进质量管理体系有效性的承诺；通过制定量化的质量目标落实质量方针，并将质量目标分解到各部门以便于实施和评价；Quality policy should include the promise of complying with quality management system; realize the quality policy by making measureable quality goal and resolve it to all the related departments for execution and evaluation.5.3.3 通过每年的管理评审，评审质量方针的持续适宜性和质量目标的实施情况，促进质量管理体系的持续改进；Review the suitability of the quality policy and the condition of the quality goal by annual management review to improve our quality management system continually.5.3.4 质量方针的制定、批准、评审和改进应予以控制。The establishment, approved, review and improvement of the quality policy should be controlled.5.4 策划Plan5.4.1 质量目标Quality goal本公司在制定质量方针的基础上，结合公司具体情况，应建立质量目标。质量目标是对质量方针的展开，也是公司全体员工所追求并加以实现的主要工作任务。为确保质量目标的实现，应将目标分解到各部门。公司在每年的管理评审会议上，根据上年的质量目标达成情况，确定下一年的质量目标，再将目标分解到各部门。The c