酒店服务指南.doc

总经理致辞General Managers Address尊敬的宾客：Dear Guests:我谨代表全体员工欢迎您光临河南省小浪底中州国际饭店！On behalf of all staffs, I warmly welcome you to Henan Xiaolangdi Zhongzhou International Hotel!河南省小浪底中州国际饭店是由中州国际酒店管理集团有限公司咨询管理的一家旅游度假型酒店。饭店位于济源市小浪底水利枢纽管理区，是一家集客房、餐饮、会议、娱乐为一体的综合型四星级酒店。Henan Xiaolangdi Zhongzhou International Hotel is a tourist resort hotel, consulted and managed by Zhongzhou International Hotel Management Group Co., Ltd. Located in Xiaolangdi Hydro-Junction Management zone in Jiyuan city, Xiaolangdi Hotel is acomprehensive4-starhotel offeringlodging,catering,conference, and leisure services. 饭店建筑面积57000余平米，商旅、会议设施配套齐全，拥有标间、单间、套房、园景房、景观房等各类客房229间套，此外提供大型宴会及会议中心1个，中小型会议室及贵宾接待室9个，均配有先进的视听设施及高科技会议系统，供各种会议需要。风格各异的中西餐厅、风味餐厅、分餐包房及宴会包房13个近900个餐位；室内恒温游泳池、各类球馆、茶室、健身房、瑜伽室、KTV、美体SPA等娱乐健身项目一应俱全，可让您能在闲暇之余放松身心尽享便利与温馨。Occupying an area of over 57,000, the Hotel is fully equipped with business and conference facilities, and with 229 guest rooms, including standard room, single room, suite, garden view room, and scenery view room, etc.; the hotel also provides large banquet service and conference service, offering 1 conference center and 9 small conference rooms and VIP reception rooms, all of with are equipped with advanced Audio-Visual Equipment and high-tech conference system, that can satisfy various kinds of conference demands. The hotel has different styles of restaurants, such as western style restaurant, Chinese restaurant, specialty restaurants, private rooms, and banquet hall, with totally 13 rooms and nearly 900 seats. There are also various kinds of fitness and recreation places in our hotel, such as: indoor swimming pool, badminton room, ping-pong room, billiard room, tea room, gym, Yoga room, KTV, bodybuilding SPA, etc., that can fully make you relax yourself and enjoy your time. 饭店建筑端庄厚重、大气内敛，中式园林与自然风光兼收并蓄，意向空灵，境界清幽，居停之间可远眺水光山色、层峦叠翠，近览芳草蝶燕、游鱼琴台。一目一画、步移景易，无不给您带来悠闲雅致的“绿趣”空间，真正体味远离城市喧嚣，洗尽纤尘浮华的宁静致远感受。With a combination of Chinese garden scenery and natural landscape, the hotel buildings are simple but solid, grand but exquisite, dynamic but static, providing a quite, subtle, and spiritual-peaceful scene for you. You can enjoy the beautiful scenery from the hotel: the green mountain, flowing water, verdant woods and flourish flowers, flying butterfly and swallows, and the traditional courtyard, pavilion and corridor, which can bring you to “a world of green” to fully experience a leisurely peaceful life, far away from noisy and crowded cities and away from the earthly and buckish world. 河南省小浪底中州国际饭店作为中州国际酒店管理集团管理的度假型品牌酒店，定位于四星级标准，是以商旅客人和会议组织提供量身打造专属服务和高度个性化钻石级服务为特色！ Henan Xiaolangdi Zhongzhou International Hotel, as one resort style brand hotel managed by Zhongzhou International Hotel Management Group, is set as 4-star standard, featuring to provide custom-made services and individualized diamond level services for business guests and conference organizations. 我们的追求不仅仅满足吃、住、行、娱方面的便利，更在于为您提供最完美的服务和惬意舒爽的享受，为方便您住店期间的商务或休闲需求，我们特为您提供了详细的饭店服务指南供您参阅。We are not only in the pursuit of offering catering, lodging, traffic and recreation services, but also seeking to offer you with perfect services and comfortable leisure & recreation enjoyment. You are provided with “Xiaolangdi Hotel Service Directory” for your reference, in order to satisfy your business or recreation demands during your stay.如果您还需要其它帮助，请与大堂副理或房务中心联系，我们将随时为您服务。衷心地希望您入住愉快，旅途顺心！For any other help, please feel free to contact our assistant manager or room service center; we are very pleased to serve you. Wish you a most enjoyable stay and a pleasant trip!总经理：宋建平General Manager: Song Jianping宾 客 须 知Guest Notice1、 所有入住宾客均应出示有效证件以证明身份。1. Please show your valid documents to prove your identity when checking in.2、饭店的结账时间是中午12：00，延迟退房至下午18：00之前，加收半天房费；超过18：00，加收全天房费。如需延迟退房，请与前台联系。2. Check-out time is 12:00 noon. An extra half-day room rate will be charged for overstaying between 12:00 and 18：00, and an extra one-day room rate will be charged for overstaying after 18：00. For late check-out, please contact the reception3、严禁携带易燃、易爆、剧毒、放射性等危险物品进入饭店、不得在房间内生火煮食，自接电线电源、使用大功率电器。3. Any flammable, explosive, virulent, radioactive and other dangerous articles are strictly forbidden to bring into the hotel. It is not allowed to make a fire to cook food in the guest room, connect to the power supply, or use electrical appliance of large power, without permit.4、我们建议您使用房间内保险箱存放贵重物品、现金和个人文件。请妥善保管好保险箱密码，如果忘记请与大堂副理联系。4. You are recommended to store your valuables, cash and individual documents in safe deposit box in the room. Please keep well your safe password, and if you forget, please contact Assistant Manager5、您的访客请在23：00之前离开，如需留宿，请您凭有效证件办理登记入住手续。5. You visitors must leave before 23:00, if need to stay for the night, please check in by valid documents. 6、为了您在居停期间平安愉快，请您进入房间后别忘记扣上房间的安全扣；同时，请您不要将自己的房间号码告诉陌生人，不要随便让陌生人进入您的房间。6. To ensure your safe and pleasant stay in our hotel, do not forget to use your safety buckle for your room after you enter the room; and you do not tell strangers your room number, or let strangers into your room.7、很遗憾，宠物是不可以带进饭店的。7. Unfortunately, pets are not allowed in the hotel.8、请您不要将危险物品、刀具、枪支带入饭店，不要在饭店内做出违反有关国家法律、法规的行为。否则，一切后果自负其责。8. Any dangerous goods, knives and ammunition are forbidden in our hotel. Do not make a violation of the relevant national laws and regulations in our hotel, or else, you will take sole responsibility for it.9、请您爱惜饭店的一切公共设施、设备，若有损坏，请您照价赔偿。9. Please cherish all public facilities and equipment in the hotel, and if damaged, it will be compensated according to the price.10、饭店保留上述条例部分更改之权利，恕不另行通知。10. All the right reserved for the hotel to modify the above ordinances without notice.11、请妥善保管您的钥匙卡。如您离开房间，请记得锁上门并带好您的钥匙卡。当您结账离店时，请将钥匙卡交还给前台结账处。11. Please keep well your key card. If you leave the room, lock the door and bring your key card. When you check out, return the key card to the reception.商务服务Business Service商务中心 09:0018:00 电话：8855Business center 09:00 18:00 Tel: 8855位于饭店一楼，提供各种秘书和商务服务。营业时间之外如需帮助，请与前台联系。Located on the first floor of the hotel, we offer a variety of secretarial and business services. Please contact with the front desk if you need help out of business hours.票务服务 09:0018:00 电话：8855Ticketing service 09:00 18:00 Tel: 8855查询、预定国际国内航班机票、火车票。We provide ticketing service for querying and booking international and domestic flight ticket and train ticket.国际/国内电话服务 电话：8888International / domestic call service Tel: 8888在客房内可以直接使用国际/国内直拨电话，请参照电话指南，或请与前台联系。Guests can make international and domestic calls through the direct dialing telephone in the room. Please refer to the Telephone Guide, or contact with the front desk. 上网服务Internet service房间有宽带入网接口，上网请务必恪守法律规范，以免引起不必要的麻烦。The room is equipped with broadband Internet access. Please abide by laws in use, so as not to cause unnecessary trouble.会议 08:0018:00 电话：8555Conference 08:00 18:00 Tel: 8555如果您要求承接三十至五百人的会议，请与市场营销部联系，会务经理将确保您会议的顺利进行。If you want to hold a meeting with 30 500 people in our hotel, please contact with the marketing department. The conference manager will ensure that your meeting runs smoothly.前台接待 电话：8888 8866Front desk Tel: 88888866前台接待坐落在饭店大堂，24小时可解答您关于房间和预订的所有问题。热情的前台服务人员将非常乐意为您提供接待服务并及时将所有留言送达您的房间。Located in the lobby, the front desk will answer your questions about room and reservation 24 hours a day. Our enthusiastic reception staff will be very willing to provide you with reception service and timely deliver all messages to your room.信用卡 电话：8888 8866Credit card Tel: 88888866饭店接受所有银联卡付款。The hotel accepts payment through all UnionPay cards.紧急情况 电话：8899Emergency Tel: 8899我们的大堂副理24小时候命，随时为您处理各种紧急事件。Our assistant managers await orders 24 hours a day. They are ready to deal with various emergencies for you at any time.城市指南 08:0020:00 电话：8800City Guide 08:00 20:00 Tel: 8800如果您想了解本地关于交通、商业、旅游等方面信息，请与礼宾部联系。If you want to know information about local traffic, commerce, tourism and etc., please contact the concierge.观光旅游 电话：8800Tourism Tel: 8800礼宾部将很乐意帮您安排市内外观光旅游。The concierge will be happy to help you arrange sightseeing tour both inside and outside the city.交通 08:0020:00 电话：8800Traffic 08:00 20:00 Tel: 8800提供租车服务，请提前预约。We provide car rental service. If needed, please reserve in advance.雨伞 08:0020:00 电话：8800Umbrella 08:00 20:00 Tel: 8800饭店备有雨伞供客人使用，请与礼宾部联系。We offer umbrellas to guests. If needed, please contact the concierge.轮椅 08:0020:00 电话：8800Wheelchair 08:00 20:00 Tel: 8800饭店备有轮椅供客人店内使用，请与礼宾部联系。We provide wheelchairs for the use of guests inside the hotel. If needed, please contact the concierge.话务服务 电话：8888Telephone operation service Tel: 8888热情友好的前台服务人员会帮您转接饭店内外电话号码并提供电话唤醒服务。Our warm and friendly reception staff will help you transfer calls inside and outside the hotel and provide wake-up call service.电话唤醒 电话：8666Wake-up call service Tel: 8666如有需要，请与前台或客房中心联系。If necessary, please contact the front desk or the housekeeping center.接机/送机服务 08:0020:00 电话：8800Airport pickup service/ see-off service 08:00 20:00 Tel: 8800饭店的接送机服务是收费的。如有需要，请您与礼宾部联系。We will charge you for the shuttle service. If needed, please contact with the concierge.行李服务 08:0020:00 电话：8000Luggage service 08:00 20:00 Tel: 8000存取行李，请与礼宾部联系。If you need to access luggage, please contact the concierge.餐饮服务Food and Beverage Service小浪底中州国际饭店餐饮以经营专业豫菜、经典粤菜、川菜、湘菜及精品中西自助，菜肴精美，风味独特，给您带来全新的饮食享受。The food and beverage of Xiaolangdi Zhongzhou International Hotel cover Henan cuisine, classic Cantonese cuisine, Sichuan cuisine, Hunan cuisine and exquisite Chinese and western buffet. With exquisite dishes and unique flavor, our catering will bring you a fire new enjoyment.中餐厅 12:0014:00 18:0021:00 电话：8999 8988Chinese restaurant 12:00 14:00 18:00 21:00 Tel: 89998988位于饭店3号楼2楼，主要经营本地菜、经典粤菜、川菜、湘菜，秉承医食同源、健康养生的饮食观念，本着热情、细致、创新的服务理念，将引领中原饮食的时尚潮流，为您呈送品质非凡的尊享感受,是您商务宴请、行政接待、盛大婚礼的理想选择。Located on the second floor of No. 3 Building, the restaurant mainly runs local food, classic Cantonese cuisine, Sichuan cuisine and Hunan cuisine. In the light of warm, meticulous and innovative service concepts, we adhere to the idea of the homology of medicine and food, and insist to make healthy foods. Leading the fashion trend of Chinese diet of Central Plains, we provide you with distinguished service in outstanding quality. As a result, it is an ideal place for business banquet, administrative reception and grand wedding.西餐厅 07:0021:00 电话：8900Western restaurant 07:00 21:00 Tel: 8900位于饭店的二楼，提供各式经典咖啡、西式正餐、西点美食、时尚饮品，是您休闲用餐、商务洽谈、朋友聚会、放松身心的理想场所。Located on the second floor of the hotel, the restaurant provides all kinds of classic coffee, Western-style dinner, Western snacks and fashion drinks. It is an ideal place for your leisure dining, business negotiation, the gathering of friends and relaxation.大堂吧 10:0021:00 电话：8896Lobby bar 10:00 21:00 Tel: 8896位于饭店一楼，提供饮料、咖啡和茶。晚上轻快的音乐与鸡尾酒会使您忘却一天的繁忙工作。Located on the first floor of the hotel, it offers a variety of drinks, such as coffee and tea. Our music and cocktail in the evening will make you forget all busy work in the day.送餐服务 07:0021:00 电话：8999Room service 07:00 21:00 Tel: 8999饭店餐饮部为您提供送餐服务，并特别在客房摆放了菜单以方便您随时点餐。The food and beverage department provides guests with meal delivery service. The menu especially placed in the room will facilitate you to make an order at any time.客房服务Room Service空调 电话：8666Air conditioner Tel: 8666客房内备有温度调控器，可用来调节室内的温度和通风，如您需要协助，请与房务中心联系。The air conditioner in the room can be used to adjust the room temperature and ventilate. If you need help, please contact the housekeeping center.请勿打扰 电话：8666Do Not Disturb Tel: 8666如果您不希望被打扰，请按下“请勿打扰”开关或将“请勿打扰”的牌子挂在门上。If you dont want to be disturbed, please press the switch of Do Not Disturb or hang the board of Do Not Disturb outside the door.托儿服务 电话：8666Child care service Tel: 8666在您公务繁忙时我们有经验的员工可帮您暂时照看宝宝。如需婴幼儿照管服务，请与房务中心预约。In your busy time our experienced staff can help you to take care of your baby temporarily. For infant care service, please contact the housekeeping center.湿洗、干洗、熨衣服务 电话：8666Wet cleaning, dry cleaning, ironing service Tel: 8666客房衣橱内备有洗衣袋，请在洗衣表中写明具体事项。上午10：00之前送交的衣服，将于当日送回。如需特快服务，请与房务中心联系。The laundry bag is in the wardrobe. Please specify the specific matters in the washing table. We will return back your clothes you deliver before 10:00 in the morning on the same day. For express service, please contact the housekeeping center.擦鞋服务 电话：8666Shoe-shining service Tel: 8666我们提供免费的擦鞋服务。如有需要，请将您的鞋放在衣橱内的鞋篮中，将鞋篮放在衣橱前，余下的工作请交给我们。如需特快服务，请与房务中心联系。We provide free shoe-shining service. If needed, please put your shoes in the shoe basket inside the wardrobe and put the shoe basket in front of the wardrobe. Hand over the remaining work to us. For express service, please contact the housekeeping center.饮用水 电话：8666Drinking water Tel: 8666我们建议您不要直接饮用自来水。饭店每天为您提供两瓶免费的矿泉水，客房内配有电热水壶以方便您的使用。We recommend you not to drink tap water directly. The hotel provides two free bottles of mineral water on a daily basis. The room is equipped with an electric kettle to facilitate your use.客房用品 电话：8666Room supplies Tel: 8666如果您需要增加或更换枕头、被子及其它用品，请与房务中心联系。If you need to add or replace pillows, quilts and other supplies, please contact the housekeeping center.医疗服务 电话：8666Medical service Tel: 8666如果您需要医务帮助，请与房务中心联系。If you need medical help, please contact the housekeeping center.迷你吧 电话：8666Mini bar Tel: 8666您可以从客房的迷你吧中选择喜爱的饮料、小食品或点心，客房部会每天补充满迷你吧并记录下您的消费情况。请您在酒水单上填写您的消费并在退房时通知前台一并结帐。You can choose your favorite beverage, snacks and desserts from the mini bar. The housekeeping center will be responsible for supplement and record your consumption every day. Please write your consumption items on the drink list and notify the front desk to checkout together when you prepare to leave.电视节目 电话：8666Television program Tel: 8666客房内可免费收看当地以及多国语种的卫星电视节目，请参阅电视收看指南。如遇任何音像问题，请与房务中心联系。You can watch a variety of free local and multi-language TV programs through our satellite TV in the room. Refer to the TV Guide. In case of any audiovisual issues, please contact the housekeeping center.失物招领 电话：8666Lost and found Tel: 8666请向服务中心登记、查询。Please register and query in the service center.接线板 电话：866