QualityFunctionDeployment(QFD)（英文版）

QualityFunctionDeploymentQFD QFDObjectives Bytheendofthetrainingprogram theparticipantwillbeableto RelatetheQualityFunctionDeployment QFD processtotheSixSigmaprocess AnalyzewhenQFDisappropriatetouse DescribethephasesofQFD QFDIsAnOpportunitytoReallyListenTheCustomerKnowsWhatTheyWantTheyOftenDon tDirectlyVerbalizeLotsof OTHER StuffTendstoSurfaceWatchforWhatTheySayTheyDon WantUnderstandTheTypesOfNeedsOfCustomersWhatDoestheCustomerSay VoiceOfTheCustomer IsAlsoAProcessVOCIsTheIndependentProcessQFDIsTheDependentProcess THEQFD OPPORTUNITY TheCustomerKnowsWhatTheyWantHowWeExtractItAlsoMatters DefinitionofQFD Structuredmethodologytoidentifyandtranslatecustomerneedsandwantsintotechnicalrequirementsandmeasurablefeaturesandcharacteristics FrommarketingandsalesToresearchandproductdevelopmentToengineeringandmanufacturingTodistributionandservicesUsedtoidentifyCriticaltoQualityCharacteristics CTQs HowtobuildaQFD QFDFlowdown ServicesApplication KeyProjectDeliverables WHAT s HouseofQuality 2 KeyProcessSteps WHAT s HouseofQuality 3 KeyProcessSteps KeyTasks KeyProjectDeliverables CTQ CriticaltoQualityAproductfeatureorprocessstepthatmustbecontrolledtoguaranteethatyoudeliverwhatthecustomerwants HouseofQuality 1 CustomerNeeds WHAT s QFD BuildingtheFirstHouseofQuality CustomerNeeds CTQ s QFD BuildingtheFirstHouseofQuality CustomerNeeds QFD BuildingtheFirstHouseofQuality CustomerNeeds QFD BuildingtheFirstHouseofQuality CustomerNeeds CTQ s QFD BuildingtheFirstHouseofQuality CustomerNeeds CTQ s RelationshipScores9 Strong3 Medium1 Weak0 None QFD BuildingtheFirstHouseofQuality CustomerNeeds CTQ s QFD BuildingtheFirstHouseofQuality CustomerNeeds CTQ s QFD BuildingtheFirstHouseofQuality QFD BuildingtheFirstHouseofQuality CTQ s HighLevelProcessSteps QFDHouse 1 QFDHouse 2 Needs CTQ s QFD BuildingtheSecondHouseofQuality CTQ s HighLevelProcessSteps QFDHouse 1 QFDHouse 2 Needs CTQ s QFD BuildingtheSecondHouseofQuality QFD BuildingtheSecondHouseofQuality QFD BuildingtheSecondHouseofQuality QUIZQuestion Determinewhichwouldbethetop3ofthese How s atthetop QFD BuildingtheSecondHouseofQuality QFD BuildingtheSecondHouseofQuality QFD BuildingtheSecondHouseofQuality So wemightbeginourfocushereonthisProcess ProductCharacteristicorkeepseveraltopprocessstepsonourradarscreen So next we llseeanimportanttooltohelpvisualizethekey sub processelements thatarerelevanttodeliveringgoodCTQperformanceistheProcessMap QFD BuildingtheSecondHouseofQuality QFDOnEverythingSetthe Right GranularityDon tApplyToEveryLastProjectInadequatePrioritiesLackofTeamworkWrongParticipantsLackofTeamSkillsLackofSupportorCommitmentTooMuch ChartFocus HurryupandGetDone FailuretoIntegrateandImplementQFD COMMONQFDPITFALLS THE STATIC QFD Need1Need2Need3Need4Need5Need6Need7 5534241 H H H H L M M M M M M L L L L L HOW1HOW2HOW3HOW4HOW5HOW6HOW7 5741481350621 654521368524 3lbs12in 3mils40psi38atm1mm QFDISAVALUABLEMANAGEMENTTOOL ReviewCurrentStatusAtLeastQuarterlyMonthlyon1YrProjectWeeklyonSmallProjects PointstoRemember Theprocessmaylooksimple butrequireseffort Manyoftheentrieslookobvious aftertheyarewrittendown Iftherearen tsome toughspots thefirsttime itprobablyisn tbeingdoneright Focusontheend usercustomer Chartsarenottheobjective Chartsarethemeansforachievingtheobjective Findreasonstosucceed notexcusesforfailure QFDisaValuableDecisionSupportTool NotaDecisionMaker OtherQFDApplications ItisaflexibletoolforfocusingbusinessresourcesandmitigatingriskCustomerProjectSpecificServiceApplicationsBusinessProcessAnalysisCustomerDashboardsProposalStrategy SupplementalConcepts QFDFlowdown ProductApplication CustomerRequirements WHAT s HouseofQuality 1 FunctionalRequirements WHAT s HouseofQuality 2 PartCharacteristics WHAT s HouseofQuality 3 ManufacturingProcesses WHAT s ProcessVariables HOW s HouseofQuality 4 KeyPartCharacteristics KeyManufacturingProcesses KeyProcessVariables CTQ CriticaltoQualityAproductfeatureorprocessstepthatmustbecontrolledtoguaranteethatyoudeliverwhatthecustomerwants KeyFunctionalRequirements QFDFlowdown ServicesApplication CTQ CriticaltoQualityAproductfeatureorprocessstepthatmustbecontrolledtoguaranteethatyoudeliverwhatthecustomerwants KeyProjectDeliverables WHAT s HouseofQuality 2 KeyProcessSteps WHAT s HouseofQuality 3 KeyProcessSteps KeyTasks KeyProjectDeliverables HouseofQuality 1 CustomerNeeds WHAT s GeneratorHouseofQuality KilowattRatings FuelCost Kilowatt TotalAvailableRunningHours TotalForcedOutageTime ComponentLifeCycles TotalRepair MaintenanceTime RotorBurstSpeed WhatDoestheCustomerWant What TheVoiceoftheCustomer MaxPowerOutput Availability Reliability LongComponentLife Efficiency Maintainability EasytoTroubleshoot WhatDoestheCustomerWant cont What CustomerImportance 3 4 5 2 4 2 1 TranslatingforAction Danger Thereisnotnecessarilyaone to onerelationship How What MaxPowerOutput Availability Reliability LongComponentLife Efficiency Maintainability EasytoTroubleshoot KilowattRating TotalAvailableRunningHours TotalForcedOutageTime ComponentLifeCycles FuelCost Kilowatt TotalRepair MaintenanceTime RotorBurstSpeed HowDoYouSatisfytheWants ComplexRelationships Thereareusuallyinterrelationshipswithnosinglesolution How What MaxPowerOutput Availability Reliability LongComponentLife Efficiency Maintainability EasytoTroubleshoot KilowattRating TotalAvailableRunningHours TotalForcedOutageTime ComponentLifeCycles FuelCost Kilowatt TotalRepair MaintenanceTime RotorBurstSpeed UntanglingtheWeb How WhatarethetargetvaluesoftheHows How AKilowatts BHours Yr CHours Yr DYears E Kilowatt FHours GRPM HowMuch How AKilowatts BHours Yr CHours Yr DYears E Kilowatt FHours GRPM HowImportantaretheCustomerWants TechnicalImportance 63 38 57 99 36 27 How AKilowatts BHours Yr CHours Yr DYears E Ki