餐饮英语培训大纲.doc

Hotel English(1) Please wait a moment ,well clean the table for you and set the table quickly. You can take some food from buffet counter first. 请稍等片刻，我们将尽快清理桌面并为您摆好餐台，您可先到自助餐取一些食品。(2) Would you like some drink while your waiting or before dinner?您在等待时是否来点饮料？(3) Do you mind another guest shares this table with you ? 您介意另一位客人和您共用此桌吗？(4) Would you like buffet or A la Carte， May I show you the buffet first,if you dislike ,you can take A la carte.你喜欢自助餐或零点，我可以带你先看一下自助餐吗？如你不喜欢，你可零点。(5) Please take care of your baggage/valuables!请看好自己的行李/贵重物品！(6) What kind of dressingwould you like serve with your salad? 你喜欢什么的汁酱配沙律/牛扒？(7) Itll take you about 20 minutes to deliver your food to your room.大约20分钟左右，我们将您的食品（菜肴）送到您的房间？(8) How about this Australian wine?Many guests give a high comments on this one. 试一下澳洲葡萄酒怎么样？许多人对此评价很高！(9) I think you order too much for you both, I suggest reduce one main dish.我想你们两个人点的菜太多了，我建议取消一个主菜。(10) I think the chef can cook the dish according to your request specially. Let me check it again and inform you quickly.我想厨师可按你的特别要求做菜，让我确认一下，马上通知你。 (11)THE STEAK IS AS TOUGH AS LEATHER.I JUST SAID MEDIUM RARE,BUT THIS STEAK MUST BE MEDIUM WELL AT LEAST.这牛扒像皮革一样硬，我刚才说要三分熟，但是这个牛扒至少有七成熟。(12)I CANT SURF IN MY ROOM ,MAYBE THE INTERNET LINE DOESNT WORKING OR SOME COMPUTER VIRUS IN MY COMPUTER.CAN YOU HELP HANDLE WITH IT QUICKLY,I HAVE TO WORK BY COMPUTER NOW,我房间内不能上网，可能时网线坏了，或者是有病毒在我的电脑里。你能帮我快点解决吗？我现在必须用我的电脑工作。(13)I HAVE WAITED FOR MY FOOD LONG TIME WHERE IS MY DISH NOW?CAN YOU FOLLOW THE CHEF AGAIN?IM IN HURRY,我已经等菜等了很久了，我的菜现在在哪里啊？你能不能帮我催一下吗？我赶时间。(14)THE DISH IS COLD ,THE SEAFOOD ISNT FRESH.THE FRESH JUICE ISNT FRESH WHY YOU CHARGE ME SO EXPENSIVE.这个菜凉了，海鲜不新鲜，鲜榨果汁不是鲜榨的，为什么你们收我这么多钱？(15)I HAVE TOLD YOU WHEN I ORDERED THAT THE SAUCE/DRESSING HAVE TO SEPARATE/PUT ASIDE.NOW IT IS MIXING TOGETHER,CAN YOU CHANGE IT FOR ME IMMEDIATELY我点单的时候已经说过了我的汁酱要和食物分开放，但现在他们混合在一起。你必须立刻帮我换掉。(16)MY WATERGLASS HAS BEEN EMPTY FOR LONG TIME,NONE OF YOUR STAFF NOTICE THAT ,ALL CHAT EACH OTHER AT THE BUFFET COUNTER CORNER我的水杯已经空了很久了，你们没有一个员工有注意到。他们都在自助餐台旁边的角落聊天。(17)THE DISH ON THE BUFFET COUNTER IS WET AND DIRTY.THE SERVICE EFFICIENCY IS LOW ,SERVICE ATTITUDE IS BIG PROBLEM 自助餐台上的盘子很湿而且是脏的，你们的服务效率不高，态度也很不好。(18)I ORDERED AMERICAN BREAKFAST FOR 8 AM LAST NIGHT ,NOW IT IS HALF PAST 8,WHERE IS BREAKFAST,YOUR ORDER TAKER FORGOT IT昨天晚上我点了一份今天早上8点的美式早餐，但现在已经八点半了，我的早餐在哪儿？你们的点单员忘记了。(19)YOUR STAFF ATTEMPT TO OVERCHARGE ME 你们的服务员多算了我的钱。(20)I HAS BEEN HERE MORE THAN THREE MONTH ,ALL OF YOUR STAFF CANT REMMENBER MY CUSTOM我已经在这住了不只3个月了，你们的员工都不能记住我的习惯。(21)迎接散客（FOR WALK IN GUEST） H：GOOD MORNING/AFTERNOON/EVENING，SIR，WELCOME TO OUR RESTAURANT。TABLE FOR HOW MANY PEOPLE，PLEASE？/HOW MANY PEOPLE DO YOU HAVE，PLEASE？/TABLE FOR早上/下午/晚上好，先生，欢迎光临我们餐厅，请问您几位？ G：TABLE FOR THREE。 三位。 H：WOULD YOU LIKE YOUR TABLE IN SMOKING AREA OR NO SMOKING AREA，SIR？ 先生，您喜欢吸烟区还是无烟区？ G：NO SMOKING AREA，THANK YOU！ 无烟区，谢谢！ H：YOU ARE WELCOME，SIR。THIS WAY PLEASE！/FOLLOW ME PLEASE！ 不客气，这边请。/请跟我来。（22）迎接预定客（FOR RESERVED GUEST） H：GOOD MORNING/AFTERNOON/EVENING，SIR，WELCOME TO OUR RESTAURANT。DO YOU HAVE A RESERVATION，PLEASE？ 早上/下午/晚上好，先生，欢迎光临我们餐厅，请问您有预定吗？ G：YES，I HAVE BOOKED A TABLE NEAR THE WINDOW FOR THREE PERSONS AT SIXTHIRTY。 是的，我订了一张6：30PM靠窗的三人台。 H：MAY I HAVE YOUR NAME，PLEASE？ 请问您是 G：I AM WILLINAM。 我是威廉。 H：WAIT MOMENT，PLEASE。“YES，MR.WILLIAM，TABLE NO.FIVE，NEAR THE WINDOW FOR THREE PERRSONS AT SIXTHIRTY，THIS WAY PLEASE！” 请稍等片刻。是的，威廉先生，您的桌号是五号，6：30PM靠窗的三人台，这边请！（23）问饮品（ASKING FOR DRINK） W：GOOD MORNING/AFTERNOON/EVENING，SIR，WOULD YOU LIKE SOMETHING TO DRINK FIRST？ 早上/下午/晚上好，先生，请问先来点饮料吗？ G：WHAT KIND OF DRINK DO YOU HAVE？ 你们有什么饮料？ W：WE HAVE MINERAL WATER、COKE、ORANGE JUICE AND SEVEN UP。 我们有矿泉水、可乐、橙汁和七喜。 G：COKE ON THE ROCKS WITH SLICED LEMON，PLEASE。 可乐加柠檬片加冰块。 W：ONE MOMENT PLEASE，I WILL COME BACK TO YOU SOON。 请稍等，我马上回来。 W：EXCUSE ME，SIR，COKE FOR YOU。 先生，您的可乐。 G：THANK YOU VERY MUCH！ 谢谢! W：YOU ARE WELCOME，SIR，IT IS MY PLEASURE。 不客气，这是我应该做的。（24）营业时间（BUSINESS TIME） G：WAITER/WAITRESS 服务员 W：YES，SIR。WHAT CAN I DO FOR YOU？ 您好，需要帮忙吗？ G：WHAT TIME DO YOU OPEN IN THE MORNING？ 你们餐厅早上几点开始营业？ W：WE OPEN FOR BREAKFAST AT SIX OCLOCK IN THE COFFEE SHOP ANDOPEN FOR LUNCH AT ELEVEN-THIRTY IN THE CHINESE RESTAURANT EVERYDAY，SIR。 先生，咖啡厅早餐每天6：00AM开始，中餐厅午餐每天11：30AM开始。 G：WHAT TIME DO YOU CLOSE？ 你们餐厅几点结束营业。 W：THE COFFEE SHOP IS TWENTY-FOUR HOURS SERVICE，BUT THE CHINESE RESTAURANT CLOSE AT TEN-THIRTY IN THE EVENING EVERYDAY，SIR。 先生，咖啡厅提供24小时服务，中餐厅每天营业至晚上10：30结束。 G：THANKS A LOT！ 谢谢！ W：YOU ARE WELCOME，I AM GLAD TO BE SERVE YOU。 不客气，很高兴为您服务。（25）点菜（TAKE ORDER） G：WAITER/WAITRESS，MENU PLEASE。 服务员，请给我菜单。 W：HERE YOU ARE，SIR。 先生，这是您的菜单。 G：THANK YOU！ 谢谢！ W：YOU ARE WELCOME，SIR。PLEASE TAKE YOUR TIME，I WILL COME BACK TO YOU LATER。 不用客气，请您慢慢看。W：EXCUSE ME，SIR，MAY I TAKE YOUR ORDER NOW？/ARE YOU READY TO ORDER？对不起，请问现在可以帮您点菜吗？G：YES，WE ARE。是的。W：WHAT WOULD YOU WANT，SIR？先生，您想点些什么呢？G：WE HAD LIKE TO HAVE A POTION OF SUCKLING PIG FOR STARTER，AND HAVE HALF KILO DEEP FRIED SHRIMP，AND ONE PORTION OF SIZZLING BEEF，AND A STEAMED GAROUPA，AND THREE PORTION OF DOUBLE BOILED YOUNG GEODUCK SOUP WITH CABBAGE，AND ONE PORTION OF SAUTEED VEGETABLE，AS FOR MAIN COURSE，I HAD LIKE FRIED RICE “YANG-ZHOU”STYLE，AND THE FINALLY WITH FRESH FRUITS PLATTER。我想点一份脆皮乳猪为头盘，半斤椒盐虾，铁板牛柳，一条清蒸石斑鱼，三份菜胆炖小蚌，一份炒青菜和扬州炒饭，最后再来一份水果盘。W：ANYTHING ELSE，SIR？还需要什么吗，先生？G：NO，THANK YOU，THATS ALL。不用了，就这些，谢谢。W：EXCUSE ME，SIR，MAY I REPEAT YOUR ORDER？对不起，先生，我重复一遍好吗？G：YES，PLEASE。可以。W：YOU ORDERED您刚点了G：CORRECT。完全正确。W：SIR，WOULD YOU LIKE TO HAVE SOMETHING TO DRINK WITH YOUR FOOD？先生，需要喝点什么吗？G：ONE GLASS OF JOHNNIE WALKER DOUBLE FOR ME AND TWO GLASSES OF FRESH PINEAPPLE JUICE FOR LADIES。我要一杯双份黑牌威士忌，给两位女士菠萝汁。W：YES，YOUR DRINKS AND YOUR STARTER WILL BE SERVED IN FIFTEEN MINITES。PLEASE WAIT FOR A WHILE。I WISH YOU ENJOY YOUR MEAL。好的，请您稍等，您的头盘和饮品将于15分钟内到。祝您用餐愉快。（26）早餐迎宾1）先生（小姐）早上好，请问您几位用早餐？GOOD MORNING SIR（MADAM）。HOW MANY PEOPLE ARE THERE IN YOUR PARTY？2）请问您的房间号是多少？ MAY I HAVE YOUR ROOM NO.？3）请问您是否有吸烟？ WOULD YOU LIKE SMOKING OR NON-SMOKING AREA？4）您觉得这个位子怎么样呢？ HOW ABOUT THIS TABLE BY THE WINDOW？5）您需要来杯咖啡还是茶呢？ WOULD YOU LIKE SOME COFFE OR TEA？6）先生（小姐），不好意思，您的房间只含有一份早餐，您是两位用餐，能否帮我买下另一份早餐的单呢？ EXCUSE ME，SIR（MADAM）YOUR ROOM ONLY INCLUDE ONE BREAKFOST，HOW ABOUT PAY FO ANTHER ONE？THE PRICE IS BO RMB。（27）晚餐迎宾 1）先生（小姐）晚上好，请问您用晚餐是吗？ GOOD EVENING SIR（MADAM），DO YOU HAVE YOUR SUPPER？ 2）请问您有预订吗？ DO YOU HAVE A RESERATION。 3）请问您几位？ HOW MANY PEOPLE ARE THERE IN YOUR PARLY？ 4）请问您喜欢吸烟区还是无烟区？ WOULD YOU LIKE SMOKING OR NON SMOKING AREA？ 5）您觉得这个位子怎样呢？ HOW ABOUT THIS TABLE？ 6）您是要用自助餐还是零点呢？ WOULD YOU LIKE A LA CARTE OR BAFFET？单 词 总 汇餐具类：CHINAWARE筷 子：CHOPSTICK骨 碟：BONE PLATE/UNDER LINER展示盘：SHOW PLATE味 碟：SOYA DISH茶 壶：TEA POT茶 碟：TEA CUP SAUCER花 瓶：FLOWER VASE汤 勺：SOUP SPOON汤 碗：SOUP BOWL筷 架：CHOPSTICK REST公 勺：SERVICE SPOON烟灰缸：ASHTRAY茶 杯：TEA CUP牙签筒：TOOTHPICK HOLDER布草类：LINEN餐 巾：NAPKIN台 布：TABLE CLOTH围 裙：SKIRTING毛 巾：TOWEL制 服：UNIFORM床 单：SHEET调味品：CONDIMENTS酱 油：MAGGI SAUCE香 醋：VINEGAR砂 糖：SAUGAR精 盐：SALT胡 椒：PEPPER辣椒酱：CHILLI SAUCE其 他：OTHERS备餐台：STATION牙 签：TOOTHPICK火 柴：MATCHES纸 巾：PAPER NAPKIN/TISSUE花垫纸：DOILY PAPER椅 套：CHAIR COVER餐 车：TROLLEY地 毯：CARPET组 织：ORGANIZE经 理：MANAGER主 管：SUPERVISOR领 班：CAPTAIN厨 师：CHEF男侍者：WAITER女侍者：WAITRESS培训员：TRAINEE传菜员：RUNNER杯具类：GLASS啤 酒 杯：BEER GLASS白兰地杯：BRANDY BALLOON威士忌杯：OLD FASHION GLASS红 葡 杯：RED WINE GLASS白 葡 杯：WHITE WINE GLASS白 酒 杯：LIQUEUR GLASS鸡尾酒杯：COCKTAIL GLASS香 槟 杯：CHAMPAGNE FLUTE冰 酒 桶：COOLER STAND托盘类：TRAY圆托盘：ROUND TRAY长托盘：RECTANGULAR TRAY小圆托：BAR TRAY茶：TEA乌龙茶：OOLONG TEA菊花茶：CHRYSANTHEMUM TEA普洱茶：PU ER TEA立顿茶：LIPTON TEA海鲜类：SEAFOOD龙 虾：LOBSTER大 虾：PRAWN小 虾：SHRIMP赖尿虾：SEA MANTIS膏 蟹：FEMALE CRAB肉 蟹：MALE CRAB花 蟹：SPOTTED CRAB冬 蟹：WINTER CRAB珍宝蟹：JUMBO CRAB太子蟹：PRINCE CRAB老鼠斑：PACIFIC GAROUPA苏 眉：MAMENG东星斑：PINK GAROUP