unit 5 Telephoning.ppt

collegeenglish listeningandspeakingcourse1 telephoning unit 5 partapartbpartcpartd unit 5telephoning unit 5telephoning communicativefunction takingtelephonemessageslisteningstrategy identifyingnumbers unit 5telephoning pre listeningtasklisteningtaskstext smalltalkiseasylanguageandculturenotesspeakingtasks pre listeningtasklisteningtaskstext smalltalkiseasylanguageandculturenotesspeakingtasksleisuretime additionallistening goodluckcompany unit 5telephoning unit 5telephoning homelistening telephonemanners parta communicativefunction takingtelephonemessagestelephonecallsusuallycomeunexpectedly whenweansweraphonecallforsome oneelse weoftenhavetotakedownthemessage nowlistentofourshorttelephoneconversationsandwritedownthemessagesintheblanks 1 hello 103 6215 hello iscindythere no sheisout doyouwantmetotakeamessage yes please tellhertocallbackdavidthisafternoon davidjohnson message 2 hiltonhotel canihelpyou mrjohnthomas room1230 please i llputyouthrough sorry mrthomasisn tinatthemoment canitakeamessage tellhimtocallbillgreenat415 389 1074thisevening it simportant message listeningpractice callbackdavidjohnsonthisafternoon callbillgreenat415 389 1074thisevening it simportant listeningpractice 3 hello canispeaktomary no i mafraidshe sout couldiknowwhoiscalling well thisisjudy heroldclassmate canileaveamessage certainly pleaseaskhertomeetjudyoutsidetheartmuseumattentomorrowmorning message 4 hello hi mrsking thisistomhere isjohnin hello tom i msorryjohn soutrightnow wouldyouliketoleaveamessage yes tellhimnottoforgettocometomypartythisevening allright i lllethimknowaboutitassoonashegetsin message don tforgettogototom spartythisevening meetjudyoutsidetheartmuseumattentomorrowmorning parta listeningstrategy identifyingtelephonenumberstobeabletorecognizetelephonenumbersisausefulskilltolearn failuretocatchthecorrectnumberswillcauselotsoftrouble listeningpractice listentothreetelephoneconversationsandwritedowntheanswerstothequestionsyouhear 1 w frontdesk mayihelpyou m couldihavethenumberfortheboxofficeofeasternairlines please w justamoment m that sallright w thenumberis6247 2255 m thankyouverymuch w you rewelcome q what sthephonenumberthatisinquired 2 w 6417 2817 m hello canispeaktosusan w i msorrysusanisnotinatthemoment wouldyouliketoleaveamessage m well pleaseaskhertocallmeat5404 9982 w ok i llgiveherthemessage m thanksalot w don tmentionit q atwhatnumberwillsusancallback 6247 2255 5404 9982 listeningpractice 3 w number please m oh i dliketomakeacollectcall w whereto m sanfrancisco w whatnumber m 415 566 1268 w what syourname m wangxing w andwhereareyoucallingfrom m 612 930 9608 w holdtheline please q atwhatnumberisthemancallingfrom 612 930 9608 partb pre listeningtask partb questionsfordiscussionyouaregoingtotalkaboutmakingtelephonecalls readthefollowingquestionsanddiscussthemwithyourpartner doyoumakeandreceivealotofphonecalls whodoyoucallmostoften doyousometimesmakecallsinenglish doyoufinditeasyordifficulttounderstandenglishonthephone supposeyouworkasareceptionist secretaryinacompany whatshouldyousaywhenyoupickupthereceivertoansweraphonecall ifsomeonewhoiswantedonthephoneisnotavailable whatcanyoudo whatwouldyousayifyouwantthecallertoleaveamessage partb additionalquestionsfordiscussionhowmanykindsofphonesareavailabletoday whatarethey whatdo pager beeper cellularphone cellphone mobilephone mean doyousometimesusethem howdotheycomparewiththestandardtelephone whataregoodtelephonemanners note pager orbeeper isasmallelectronicdevicethatyoucarryorwearthatmakesanoiseorshowsamessagetotellyouthatsomeonewantsyoutotelephonehim acellularphone orcellphoneforshort isamobilephonethatcanbeusedanywhereyougobecauseitoperatesbyradiosignals listeningpractice listeningtasks exercise1 listeningforgeneralunderstandinglistentothetapeonceandchoosetherightanswerstothequestionsyouhear 1 whatcanbelearnedfromthetelephoneconversationyou vejustheard a mr alexanderiswantedonthephonebutheisout b mr johnsoniswantedonthephonebutheisout c mr alexanderworksforabcimports d mr johnsonworksforstarelectronics 2 whomightbethepersonthathasansweredthephonecall a areceptionist b afriendofmr johnson s c mr johnson sboss d richard b mr johnsoniswantedonthephonebutheisout a areceptionist listeningpractice exercise2 listeningfordetailslistentothetapeonceagainandfillinthechartwiththemissinginformation telephonemessagefor mr ofcaller frommobilephonenumber officenumber message atofficenumberbefore jamesjohnson abcimports richardalexander starelectronics 909 555 2308 714 555 2000 callrichardalexander 6p m tapescript abusinesscalla goodafternoon abcimports mayihelpyou b yes mayispeaktomr jamesjohnson please a i mafraidmr johnsonisn tavailablerightnow wouldyouliketoleaveamessage b thisisrichardalexanderwithstarelectronics it sveryimportantthathereturnsmycallthisafternoon a doeshehaveyourofficenumberandyourmobilephonenumber b ithinkso butletmegivethemtoyouagain a okay b myofficenumberis714 555 2000 mycellphonenumberis909 555 2308 hecanreachmeatmyofficenumberbefore6p m oranytimetodayonmymobile a verywell i llgivehimyourmessageassoonashereturnstotheoffice listeningpractice speakingtasks pairworklistentothedialoguesandrepeataftertherecording practicethedialogueswithyourpartner playingtheroleofaorb thenworkwithyourpartnertocreateyourowndia loguesbyreplacingtheunderlinedpartswithyourownwords dialogue1 a goodmorning frankqian soffice b goodmorning canitalktofrank please a who scalling please b brianlongfrombstoycompany a well mr long i mafraidmr qian snotintheofficeatthemoment canitakeamessageorwouldyouliketoringhimonhismobilephone b i lltryhismobile couldyougivemethenumber please a 909 365 2781 b justletmecheckthat 909 365 2781 a that sit b thankyou dialogue2 a hobsonmotors canihelpyou b goodmorning i dliketospeaktomr paulosman a i mafraidmr osmanisatameetingrightnow canitakeamessage b yes mynameisbriangrayof thebikeshop ihavesomethingurgenttotalktohimabout a ok buthowcanmr osmanreachyou mr gray b oh myphonenumberis623 8823 a 623 8823 thankyou mr cray i llgiveyourmessagetomr osmanassoonaspossible b thankyou bye a good bye leisuretime sundaymorningsundaymorning upwithtnelark iminki lltakea walkintnepark hey hey heyit sabeautifulday ivegotsomeonewaitinglorme andwheniseeheriknowthatshe llsay hey hey hey itsabeautifulday hi hi hi beautifulsunday thisismy my mybeautifulday whenyousaid said said saidthatyoulovedmeohmy my rnyisabeautifulday letstakeacarandgoforaride hey hey hey it sabeautifuldayvieiidriveonandfollowthesun makingsundaygoonandonhey hey hey it sabeautifulday asong partc additionallistening exercise listenandfillin 1 nameoftheapplicant2 nameofthecompany3 post4 qualifications5 workingexperiences6 telephonenumber o briantonggoodluckcompanycomputersalesrepresentativeadegreeincomputerscienceacomputerprogrammerinatradingcompanyforthreeyears38839673 goodluckcompany partc tapescript goodluckcompanysecretary goodluckcompany applicant i mcallinginconnectionwithyourpostofcomputersalesrepresentative youradver tisementsaidthatishouldringupfirstforaninterview secretary that sright whatareyourqualifications applicant ihaveadegreeincomputerscience secretary doyouhaveanyrelevantworkingexperience applicant yes ihavebeenacomputerprogrammerinatradingcompanyforthreeyears secretary canihaveyourname please applicant briantong partc secretary okay i vewrittendownyourinformationandi llpassthisontoourpersonneldepartmentforfurtherconsiderationbeforewedecidewhethertherewillbeaninterviewwithyou applicant whenwouldyouletmeknowtheresult secretary inabout2weeks time ithink howcanicontactyou mrtong applicant youcancallmeatmyofficeat38839673duringofficehours secretary 3 8 8 3 9 6 7 3 okay i llletyouknowtheresultwhenihearfromthepersonnelde partment applicant thankyou good bye secretary good bye partd homelisteningexercise listenandchoose 1 manypeoplecomplainthattheyareoftentreatedrudelybypeopleonthephone especiallya duringbusyhoursb inbusinessc bystrangersd whentheyarebusy2 acallershouldwait ringsbeforehangingup a atleasteightb sixoreightc betweensixandeightd nomorethansix b inbusiness c betweensixandeight partd 3 peopleonthephoneaskyou whoiscalling beforetellingyouwhetherthepersonyouaskedforistherebecausea theywanttoknowwhoyouareb thepersonyouwantisnotavailableatthemomentc theyareratherruded theyareprobablywhisperingyournametothepersonyouwant4 itisperfectlypropertohanguponanansweringmachinebecausea politenessisnotneededbetweenpeopleandmachinesb themachinewillnotrecordyourhangingupc themachinedoesnotknowwhoyouared themachineisnotahumanbeing d theyareprobablywhisperingyournametothepersonyouwant a politenessisnotneededbetweenpeopleandmachines partd 5 ifthecallersays i msorryihavethewrongnumber yourproperresponseshouldbea youarewelcome b that squiteallright c notatall d notroubleatall 6 missmannersismainlytellingusa theimportanceofpolitenessonthephoneb theimportanceofbothpolitenessandsensitivenessinmakingacallc howtodealwithsomecommontelephoneproblemsd howtodealwithrudecallers b that squiteallright c howtodealwithsomecommontelephoneproble