酒店前厅接待常用的27句英语口语及会话.doc

酒店前厅接待常用的英语口语及会话1Id like to book a double room for Tuesday next week下周二我想订一个双人房间。2Whats the price difference？两种房间的价格有什么不同？3A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4I think Ill take the one with a front view then我想我还是要阳面的吧。5How long will you be staying？您打算住多久？6Well be leaving Sunday morning我们将在星期天上午离开。7And we look forward to seeing you next Tuesday我们盼望下周二见到您。8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。9We do have a single room available for those dates我们确实有一个单间，在这段时间可以用。10 What is the rate， please？请问房费多少？11The current rate is 50 per night现行房费是50美元一天。12 What services come with that？这个价格包括哪些服务项目呢？13That sounds not bad at all Ill take it听起来还不错。这个房间我要了。14 By the way， Id like a quiet room away from the street if the is possible顺便说一下，如有可能我想要一个不临街的安静房间。15Welcome to our hotel欢迎光临。16So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？17 Let me have a check again让我再看一下。18The Reception Desk is straight ahead接待处就在前面。19After you， please你先请。20Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？21There is a shop on the ground floor一楼有个商店。22It sells both Chinese and foreign cigarettes在那儿可买到中国香烟和外国香烟。23Can I also get some souvenirs there？也可以买到纪念品吗？24There is a counter selling all kinds of souvenirs有个柜台出售各种各样的纪念品。25Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？26We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？27Id like to try some Chinese food today今天我想尝尝中国菜。Welcome to our hotel. 欢迎光临。 Can I help you?我能帮你忙吗？ What kind of room would you like, sir?先生，您要什么样的房间？ Please wait a moment. I have to check if there is a room available.请稍等，我查一下有没有空房。 Enjoy your stay with us.希望您在我们这里住的愉快。 May I know your name and your room number, please?我可以知道您的名字和房间号码吗？ Excuse me ,sir, could you spell your name?请问您的名字如何拼写？ Heres your room key.这是你的房间钥匙。 Im sorry to keep you waiting, sir. What can I do for you? 先生，对不起，让您久等了。我能为您做点什么吗？ Please wait your turn.请排队等候。 May I know your name, please?请问贵姓大名。（不认识客人时用） Im sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy.对不起，先生。我们已经客满，没有空房间。 Dont mention it. My pleasure.请不要客气，我乐意效劳。 Have a good rest, sir.先生，请好好休息。 Good morning, sir. Can I be of service to you? 早安，先生。 我可否为你效劳？ A moment, please. I will be with you as soon as possible.请稍等片刻。我将尽快帮你办。 Can I have your name and room number, please?请告诉我您的名字及房间号码？ Here is your bill, sir.先生，这是您的帐单。 Please wait a moment while I calculate your bill.请稍等片刻，我立刻就把您的帐单结算出来。 We accept the following credit cards,madam.小姐，我们接受以下几种信用卡。 Please sign here, sir.先生，请在这签上你的名字。 We hope you will come stay with us again.希望你再光临我们酒店。 Would you please exchange us dollars for RMB. please?麻烦你替我将美圆兑成人民币好吗？ The rates of exchange are on the board, sir.先生，请参考告示牌的外币兑换价。 Im sorry but We do not exchange Hong Kong dollars into Japanese yen.对不起，我们不能将港币换成日元。 Please could I see your passport or other identification, madam?小姐，请出示你的护照或其它身份证明文件 1. Good morning/evening. Reservation. May I help you? 早上好/晚上好，这里是.酒店客房预订部，请问需要什么帮忙吗？ 2. What can I do for you? 我能为您帮什么忙吗？ 3. Hold on line, please. Could you please hold on? 请稍等（电话中） 请稍等，好吗？ 4. Could you wait a minute, please? 请稍等，好吗？ 5. Are you with a company? 您是公司预订吗？ 6. May I know you departure date? 请问您的离店日期是哪天？ 7. How long will you stay with us? 请问您住几天？ 8. How many people are there in your party? 您们一共几个人？ 9. That will be four nights. 四个晚上。 10. May I know the arrival date, please? 请问哪天入住？ 11. Is it just for tonight? 请问只住今天一晚吗？ 12. When do you check in? 请问您什么时候入住？ 13. Would you like a single room or a double room? 请问你想订单人间还是双人间？ 14. What kind of room would you like/prefer? 请问您喜欢什么样的房间？ 15. Would you please tell me your full name, please? 请问您的全名是？ 16. And your address, please? 请问您的地址？ 17. May I know you telephone number, Mr Smith? 史密斯先生，请问您的电话号码是？ May I know your company name and how would you like to settle your payment? 请问您的公司全称及付款方式？ 18. We have a single available for those dates. 我们还有一些单人间可以接受预订在那个时间段。 19. Its all right for the next week. 下个星期没有问题。 20. We do have a vacancy for those dates. 那段时间我们可以接受预订 21. Yes, you can have a room on Saturday. 是的，星期六您可以订到房间。 22. Im afraid we wont be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons. 恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。 23. Im sorry, but were fully booked for single rooms. Would you like to have a double one? 很抱歉我们的单人间已经订满了，给您订双人间怎么样？ 24. Im sorry, but the hotel is full on that date. 很抱歉，那天我们酒店的客房已经住满了。 25. Im sorry, we dont have any room available for that week. 很抱歉，我们那周的预订已经全满了。 26 What is the rate， please？请问房费多少？ 27Welcome to our hotel欢迎光临。 我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11：30.ROSE： Good morning. Can I help you？MR HUSSEIN： Good morning. Is this Modern Office Ltd.？ROSE： Yes it is.MR HUSSEIN： I have an appointment with the Sales Manager at 11： 30.ROSE： May I have your name, please？MR HUSSEIN： Hussein. Omar Hussein. Im from the Gulf Trading Company.ROSE： Let me see Ah yes, Mr Hussein.Please take a seat, Mr Hussein. Ill tell the Managers Secretary you are here.（DIALS）MARIA： Mr Shellis Office.ROSE： Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.MARIA： Mr Omar Hussein？ROSE： Yes, hes from the Gulf Trading Company.MARIA： Oh, yes, thats right. Ill come and fetch him now.ROSE： Thanks. （REPLACES PHONE） Mr Shellis secretary is coming down now.MR HUSSEIN： Thank you.MARIA： Mr Hussein？MR HUSSEIN： Yes, thats right.MARIA： Im the Sales Managers secretary. Please come this way. Ill take you to his office. 一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢？我们看看Rose 是怎么做的吧！The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.MR LI： Good morning.ROSE： Good morning. Oh, Mr Li. How are you？ MR LI： Im fine, thanks, and you？ROSE： Oh, busy as usual. Do you want to see Mr Shelli？MR LI： Yes, please.ROSE： Have you an appointment？MR LI： Er No, I havent. You see, I only arrived in the country this morning.ROSE： Well, I know hes busy at the moment but Ill ask his secretary when hell be free. Plea