管理学第9版 练习题 英文版 附答案 1.doc

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chapter 1 introduction to management and organizations true/false questions a managers dilemma 1. todays managers are just as likely to be women as they are men. 2. management affects employee morale but not a companys financial performance. who are managers? 3. in order to be considered a manager, an individual must coordinate the work of others. 4. supervisors and foremen may both be considered first-line managers. what is management? 5. effectiveness refers to the relationship between inputs and outputs. 6. effectiveness is concerned with the means of getting things done, while efficiency is concerned withthe attainment of organizational goals. 7. a goal of efficiency is to minimize resource costs. 8. efficiency is often referred to as “doing things right.” 9. managers who are effective at meeting organizational goals always act efficiently. what do managers do? 10. the four contemporary functions of management are planning, organizing, leading, and controlling.11. determining who reports to whom is part of the controlling function of management. 12. directing and motivating are part of the controlling function of management. 13. fayols management functions are basically equivalent to mintzbergs management roles.14. the roles of figurehead, leader, and liaison are all interpersonal roles. 15. disturbance handler is one of mintzbergs interpersonal roles. 16. mintzbergs informational management role involves receiving, collecting, and disseminatinginformation.1 17. mintzbergs resource allocation role is similar to fayols planning function because it involves thecoordination of employees activities. 18. resource allocation and disturbance handling are both considered decisional roles. 19. a finance manager who reads the wall street journal on a regular basis would be performing thefigurehead role. 20. katz found that managers needed three essential skills: technical, human, and informational.21. technical skills become less important as a manager moves into higher levels of management.22. conceptual skills become less important as a manager moves into top management. 23. interpersonal skills involve a managers ability to think about abstract situations. 24. coaching and budgeting are skills closely related to the management function of leading.25. budgeting is a skill that is related to both planning and controlling. 26. in todays world, organizational managers at all levels and in all areas need to encourage theiremployees to be on the look-out for new ideas and new approaches. 27. only first-line managers and employees need to be concerned with being customer-responsive.28. innovation is only important in high-tech firms. what is an organization? 29. a distinct purpose is important in defining an organization. 30. a nontaxable organization, such as the united way, cannot be considered an organization.multiple-choice questionsfor each of the following choose the answer that most completely answers the question. a managers dilemma 31. which of the following statements regarding managers in todays world is accurate?a. their age range is limited to between 30 and 65.b. they are found only in large corporations.c. they can be found exclusively in for-profit organizations.d. the single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.2 32. according to data collected by catalyst, a nonprofit research group, _ percent of corporateofficers in fortune 500 companies are women.a. 55.3b. 15.7c. 39.7d. 21.9 who are managers? 33. someone who works with and through other people by coordinating their work activities in order toaccomplish organizational goals is _.a. an assembly line workerb. a laborerc. a managerd. a salesperson 34. in the past, nonmanagerial employees were viewed as employees who _.a. reported to top executivesb. reported to middle managersc. supervised othersd. had no others reporting to them 35. which of the following types of managers is responsible for making organization-wide decisions andestablishing the plans and goals that affect the entire organization?a. first-line managersb. top managersc. production managersd. research managers 36. all levels of management between the supervisory level and the top level of the organization aretermed _.a. middle managersb. first-line managersc. supervisorsd. foremen 37. which of the following levels of management is associated with positions such as executive vicepresident, chief operating officer, chief executive officer, and chairman of the board?a. team leadersb. middle managersc. first-line managersd. top managers 38. agency head or plant manager is most likely associated with which of the following?3a.b.c.d. team leaders middle managers first-line managers top managers 39. the lowest level of management is _.a. a nonmanagerial employeeb. a department of research managerc. a vice presidentd. a first-line manager 40. supervisor is another name for which of the following?a. team leaderb. middle managerc. first-line managerd. top manager 41. managers with titles such as regional manager, project leader, or plant manager are_.a. first-line managersb. top managersc. production managersd. middle managers 42. which of the following best reflects the management structure of a traditional organization?a. pyramidb. circlec. hub with spokesd. infinite line 43. division manager is associated with which of the following levels of management?a. team leadersb. middle managersc. first-line managersd. top managers what is management? 44. _ is the process of getting activities completed efficiently and effectively with andthrough other people.a. leadingb. managementc. supervisiond. controlling 445. the distinction between a managerial position and a nonmanagerial position is _.a. planning the work of othersb. coordinating the work of othersc. controlling the work of othersd. organizing the work of others 46. which of the following is an example of an efficient manufacturing technique?a. cutting inventory levelsb. increasing the amount of time to manufacture productsc. increasing product reject ratesd. decreasing product output 47. wasting resources is considered to be an example of managerial _.a. efficiencyb. effectivenessc. inefficiencyd. ineffectiveness 48. an automobile manufacturer that increased the total number of cars produced at the same cost, butwith many defects, would be _.a. efficient and effectiveb. increasing efficiencyc. increasing effectivenessd. concerned with inputs 49. effectiveness is synonymous with _.a. cost minimizationb. resource controlc. goal attainmentd. efficiency 50. efficiency refers to _.a. the relationship between inputs and outputsb. the additive relationship between costs and benefitsc. the exponential nature of costs and outputsd. increasing outputs regardless of cost 51. in successful organizations, _.a. low efficiency and high effectiveness go hand in handb. high efficiency and low effectiveness go hand in handc. high efficiency and high effectiveness go hand in handd. high efficiency and high equity go hand in hand 52. whereas _ is concerned with the means of getting things done, _ isconcerned with the ends, or attainment of organizational goals.5a.b.c.d.effectiveness; efficiency efficiency; effectiveness effectiveness; goal attainment goal attainment; efficiencywhat do managers do? management functions 53. how many management functions were originally proposed in the early part of the twentieth century?a. threeb. fourc. fived. nine 54. _ was a french industrialist who first identified the basic management functions.a. weberb. taylorc. herzbergd. fayol 55. today, the basic management functions are considered to be _.a. planning, coordinating, staffing, and directingb. planning, organizing, leading, and directingc. commanding, organizing, leading, and staffingd. planning, organizing, leading, and controlling 56. which of the following management functions from the mid-1950s is no longer included in the basicfunctions of management?a. commandingb. staffingc. leadingd. controlling 57. writing an organizational strategic plan is an example of the _ management function.a. leadingb. coordinatingc. planningd. organizing 58. organizing includes _.a. defining organizational goalsb. hiring organizational membersc. motivating organizational membersd. determining who does what tasks 659. a manager resolving conflict among organizational members is performing what function?a. controllingb. commandingc. directingd. leading 60. the process of monitoring, comparing, and correcting is called _.a. controllingb. coordinatingc. leadingd. organizing management roles 61. _ developed a categorization scheme for defining what managers do, consisting of 10different but highly interrelated roles.a. henri fayolb. henry fordc. henry mintzbergd. henry morris 62. according to mintzbergs management roles, the _ roles are those that involve peopleand other duties that are ceremonial and symbolic in nature.a. informationalb. interpersonalc. technicald. decisional 63. the roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important atthe _ levels of the organization.a. lowerb. middlec. higherd. supervisory 64. a. spokespersonb. entrepreneurc. disturbance handlerd. resource allocator 65. a human resource manager attending a local society for human resource management meetingwould be functioning in which role?a. informationalb. leader7c. liaisond. disseminator 66. a finance manager who reads the wall street journal on a regular basis would be performing whichrole?a. figureheadb. monitorc. disseminatord. interpersonal 67. the _ role is more important for lower-level managers than it is for either middle- ortop-level managers.a. leaderb. entrepreneurc. spokespersond. disseminator 68. the emphasis that managers give to various roles seems to be based on their _.a. organizational levelb. tenure with the organizationc. experience in their fieldd. personality 69. a. figureheadb. leaderc. liaisond. spokesperson 70. according to mintzbergs management roles, the _ roles involve receiving,collecting, and disseminating information.a. interpersonalb. informationalc. technicald. decisional 71. all of the following are examples of informational roles according to mintzberg _.a. liaisonb. monitorc. disseminatord. spokesperson 72. a. spokesperson8b. entrepreneurc. disturbance handlerd. resource allocator 73. all of the following are managerial roles that are more important at the higher levels of the a. leaderb. disseminatorc. figureheadd. negotiator 74. which of the following represents the most useful way of describing the managers job?a. rolesb. functionsc. skillsd. organizational level 75. many of mintzbergs roles align with the basic functions of management. for example, the_ role is a part of planning.a. figureheadb. leaderc. liaisond. resource allocation 76. all three of mintzbergs interpersonal roles are part of the _ function.a. organizingb. planningc. leadingd. controlling management skills 77. which of the following identified the three essential managerial skills?a. katzb. lewisbergc. rainesd. chambers 78. the three essential managerial skills include _.a. technical, human, and empiricalb. human, empirical, and conceptualc. technical, interpersonal, and controllingd. technical, human, and conceptual 79. understanding building codes would be considered a _ skill for a building contractor.9a.b.c.d. human technical conceptual empirical 80. whic