职场人必知商务礼仪.doc

礼仪/职场礼仪 职场人必知商务礼仪 1dont microwave stinky foods in the shared lunchroom.不要在公用餐厅里用微波炉加热重口味的食物。2when answering the phone, state your name and place of business.打电话时，先报上自己的名字和单位。3dont use a speakerphone unless youre in your office and holding a meeting thats being attended by someone remotely. alert the person youre speaking with that others are present, and close the door.不要用免提，除非你是在自己的办公室里，或者在开会时，其他与会者离你较远。记得要提醒电话的另一头，有其他人在场。最后记住要把门关上。4dont pop up beside someones cubicle, holding a conversation as a disembodied head.不要在其他人的格子间旁边突然冒出头，说话的时候假设他就在你面前。5when leaving voice mails, state your name, place of business, and number. succinctly say why youre calling. repeat step one; say goodbye.电话留言时，先报上自己的名字，单位，和电话。再简单扼要地说明打电话的原因。最后，重复一遍自己的名字、单位和电话，说再见。6whoever arrives at a door first holds it for the next person, no matter the gender of either.先到门边的人，记住要为后面的人拉住门，无论后面的人是男是女。7dont check personal devices during a meeting attended by your boss or anyone else who can make her disapproval your problem.不要在开会时查看自己的个人物品，特别是有老板或者任何可以对你说不的人参加的会议。8when introducing people, name the person of greater status first: “mrs. ceo, id like you to meet the mail guy, ron.”介绍他人时，先为社会地位高的人介绍。比如，“总裁女士，我想为您介绍一下我们的快递员，荣恩。”9if you leave your cell phone at your desk, turn it off. particularly if your ringtone is “who let the dogs out?”如果你把手机放在桌子上，记住要关机。尤其当你的手机铃声是“谁把狗放出来啦”的时候(在国内，请参考“忐忑”铃声的效果)。10dont say “pardon me.”say “i beg your pardon.”the