银行柜台英语200句.doc

中国银行浙江省分行培训中心 零售柜员英语口语教材银行柜台英语200句目 录第一部分 必备词汇一般用语开户与存款外币兑换汇款旅行支票信用卡第二部分 常用句型问候、招呼提供服务引导相关柜台送别答谢询问开立账户请出示有关文件或证明告诉汇率、利率是多少需要何种票面现金请客户稍作等候询问存入（取出）多少钱？起存金额要求指导客户填单收取正常费用接客户投诉电话没收假钞调解纠纷树立银行形象第三部分 情景对话迎候客户光临指引方向开户与存款汇入汇款汇出汇款货币兑换兑付旅行支票购买外汇长城卡的使用外卡业务外卡取现办理即期汇票托收提供房屋贷款第四部分 情景对话参考译文第一部分 必备词汇一般用语counter 5kauntE n. 柜台account E5kaunt n. 计算、账目 greeting 5ri:tiN n. 问候、祝贺inquiry in5kwaiEri n. 询问 apology E5pClEdVi n. 道歉suggestion sE5dVestFEn n. 提议 pleasure 5pleVE n. 乐趣、愿望fault fC:lt n. 过错、缺点 forgive fE5iv vt. 原谅、饶恕matter 5mAtE n. 事件、物质、内容、原因 vi. 有关系、要紧guide aId n. 领路人、向导、导游 vt. 带领、指导moment 5mEumEnt n. 片刻charge tFB:dV n. 费用, 主管, 掌管 vt. 收费commission kE5miFEn n. 委任, 委托, 代办(权), 代理(权), 犯(罪), 佣金deduct di5dQkt vt. 扣除separate 5sepEreit adj. 分开的, 分离的, 个别的, 单独的 v. 分开, 隔离, 分散, 分别note nEut n. 笔记, 短信,注解,票据, 纸币 vt. 注意, 记录, 笔记counterfeit 5kauntEfit n 赝品, 伪造品 adj. 伪造的, 假冒的 vt. 伪造, 假冒relevant 5relivEnt adj. 有关的, 相应的regular 5rejulE adj. 规则的, 有秩序的, 经常的 adv.经常地 forge fC:dV v. 稳步前进, 铸造, 伪造confiscate 5kCnfiskeit vt. 没收, 充公, 查抄, 征用 adj. 被没收的 receipt ri5si:t n. 收条, 收据, 收到 v. 收到straight streit adv. 直, 直接, 一直advice Ed5vais n. 忠告, 建议, 商通知cooperation kEu7CpE5reiFEn n. 合作, 协作percent pE5sent n. 百分比, 百分数intend in5tend vt. 想要, 打算, 意指, 意谓separately 5sepErEtlI adv. 个别地分离地technical 5teknikEl adj. 技术的, 技术上的, 技巧方面的individual 7indi5vidjuEl n. 个人, 个体urgent 5E:dVEnt adj. 急迫的, 紧急的denomination di7nCmi5neiFEn n. 命名representative 7repri5zentEtiv n. 代表adj.典型的, 有代表性的equivalent i5kwivElEnt adj. 相等的, 相当的, 同意义的n.等价物, 相等物开户与存款cash kAF n. 现金 vt. 兑现deposit di5pCzit n. 沉淀物, 存款, 押金, 保证金 vt. 存放, 堆积 vi. 沉淀withdraw wiT5drC: vt. 收回, 撤消 vi. 缩回, 退出 interest rate n. 利率 annual 5AnjuEl adj. 一年一次的, 每年的, 一年生的current deposit 活期存款 fixed deposit 定期存款 fill fil vt. 装满,充满, 填充 vi. 充满 n. 满足, 饱, 充分, 填方form fC:m n. 形状, 形态, 外形, 表格, 形式 v. 形成, 构成, 排列, (使)组成duplicate 5dju:plikeit adj. 复制的, 副的, 两重的, 两倍的, 完全相同n. 复制品, 副本vt. 复写, 复制, 使加倍, 使成双sign sain n .标记, 符号, 记号, 征兆, 迹象, 征候 v. 签名(于), 署名(于), 签署dot dCt n. 点, 圆点, 园点 vt. 在.上打点frame freim n. 结构, 画面,框架balance 5bAlEns n. 秤, 天平, 平衡, 商 收支差额, 结余, 余额v. 平衡, 称, 权衡, 对比, 结算n. 资产平稳表minimum 5minimEm adj. 最小的, 最低的 n. 最小值, 最小化original E5ridVEnEl adj. 最初的, 原始的, 独创的, 新颖的 n. 原物, 原作initial i5niFEl adj. 最初的, 词首的, 初始的 n.词首大写字母passport 5pB:spC:t n. 护照Identity Card n. 身份证件effective i5fektiv adj. 有效的certificate sE5tifikit n. 证书, 证明书 vt. 发给证明书, 以证书形式授权给.外币兑换exchange iks5tFeindV vt. 交换, 调换, 兑换, 交流, 交易 n. 交换, 调换, 兑换, 交流, 交易exchange rate n. 兑换比率exchange memo n. 兑换水单 memo 备忘录currency 5kQrEnsi n. 流通货币汇款remittance ri5mitEns n. 汇款, 汇寄之款, 汇款额SAEC （State Administration of Exchange Control）国家外汇管理局approval E5pru:vEl n. 赞成, 承认, 正式批准reference 5refrEns n. 提及, 涉及, 参考, 参考书目, 证明书(人), 介绍信(人)convert kEn5vE:t vt. 使转变, 转换. reconvert 5ri:kEn5vE:t v. (使)恢复故态krone 5krEune 克朗peso 5peisEu 比索bath 泰铢rupee 5ru:pi: 卢布aboard E5bC:d adv. 在船(飞机、车)上, 上船(飞机、车)prep. 在(船、飞机、车)上, 上(船、飞机、车)order 5C:dE n. 顺序,秩序,会议规则,命令, 定购, 定单vt. 命令, 定购, 定制differ from vi. 不一致, 不同旅行支票travellers check n. 旅行支票sign sain n. 标记, 符号, 记号, 征兆, 迹象, 征候v. 签名(于), 署名(于), 签署countersign 5kauntEsain n. 复签beforehand bi5fC:hAnd adv. 预先presence 5prezns n. 出席, 到场, 存在purchase 5pE:tFEs vt. 买, 购买 n. 买, 购买authorization 7C:WErai5zeiFEn n. 授权, 认可issuing bank n. 出票行agreement E5ri:mEnt n. 同意, 一致, 协定, 协议信用卡credit card 信用卡application 7Apli5keiFEn n. 请求, 申请, 申请表, 应用 photocopy 5fEutEu7kCpi n. 影印 v. 影印license 5laIsEns n. 许可(证), 执照 vt. 许可, 特许 v.许可valid 5vAlid adj. 律有效的, 有根据的, 正当的, 正确的expiration 7ekspaiE5reiFEn n. 满期 overdraft 5EJvEdrB:ft; (?) -drAft n. 透支, 透支之款项depend on vi. 依靠, 依赖accepting bank n. 承兑行contact with v. 与联系cancel 5kAnsEl v. 注销数字one wQn num. 一two tu: num. 二three Wri: num. 三four fC: num. 四five faiv num. 五six siks num. 六seven 5sevEn num. 七eight eIt num. 八nine nain num. 九ten ten num. 十hundred 5hQndrEd, 5-drid num. 百thousand 5WauzEnd num. 千million 5miljEn num. 百万英语语法简介句子成分一个句子皆由两个部分组成，即主语部分（subject group）与谓语部分（predicate group），如:My brother teaches English at a language school.句子中的my brother即是主语部分，teaches English at language school即是谓语部分。句子由各个句子成分构成。句子成分分为7种：1）主语（subject）它是一句的主体，使全句所述说的对象，常由名词或相当于名词的词担当，置于句首，如：The train leaves at six oclock.2）谓语或谓语动词（predicate verb）它是述说主语的动作或状态的，常由动词担任，置于主语之后，如：The house faces south.3）表语（predicative）它是表述主语的身份或特征的，常由名词或形容词担任，置于连系动词之后，如：Brown is a comedian.Its fine today.4）宾语（object）它是表示及物动词的动作对象和介词所联系的对象的，常由名词或相当于名词的词担任，置于及物动词或介词等之后，如：I received a letter yesterday.Do yuou have coffee with your breakfast?5）定语6）状语7）补语句子句子（sentence）是具有主语部分和谓语部分并有完整意义的可以独立的一组词。在英语里，句子的基本结构有下列6种，较常用和简单的有：1）主语+谓语（SV），如：Day dawns.2）主语+连系动词+表语（SLP），如：Toms father is a professor.3）主语+谓语+宾语（SVO），如：Ruth understands French.第二部分 常用句型问候、招呼1、 Good morning.2、 Good afternoon.3、 How do you do ?4、 How are you ?5、 Hello.提供服务6、 Can I help you ?7、 May I help you ?8、 Is there anything I can do for you ?9、 What can I do for you ?10、 Can I do anything for you ?11、 How can I help you ?引导相关柜台12、 Please follow me.13、 Come with me, please.14、 This way, please.15、 Please go over there.16、 Please come this way.17、 Just go straight to the counter, please.18、 Go upstairs, please.送别19、 Thank you.20、 Thank you very much.21、 Thank you for your help.22、 Thank you for your advice.23、 Thank you for your cooperation.24、 Thats very kind of you to do (say) so.答谢25、 My pleasure.26、 You are welcome.27、 Thats all right.28、 Dont mention it.29、 At your service.询问开立账户30、 What kind of account did you have in mind?31、 What sort of account would you like?32、 What kind of account did you want?33、 What kind of account are you going to open?请出示有关文件或证明34、 Would you mind showing me your passport?35、 Could I ask you to show me your Identity Card/36、 Do you mind if I ask you to show me your Exchange Memo?37、 May I trouble you to give me to show your drawing slip?38、 Could I have your passport, please?39、 Please show me some effective certificates, please.40、 Passport, please?告诉汇率、利率是多少41、 Todays exchange rate of RMB to USD is 827 yuan to 100 dollars.42、 The annual interest rate is 3.78 per cent.需要何种票面现金43、 How would you like it ?44、 What do you want to have your money?45、 How shall I give it to you ?46、 What would you like for your money ?请客户稍作等候47、 One moment, please.48、 Please wait a little while.49、 Just a moment, please.询问存入（取出）多少钱？50、 How much do you want to place to your account?51、 How much do you want to take from your account?52、 How much do you want to put into your account?53、 How much money do you wish to withdraw from your account?起存金额要求54、 The minimum amount is one yuan.55、 Fifty dollars is the minimum original deposit.56、 You have to deposit an initial amount of 50 dollars.指导客户填单57、 Please sign your name on this dotted line.58、 Here, in this framed space.59、 This is an exchange memo. Please fill in your name, passport number, your nationality and the amount you intend to change.60、 Please fill in this application form and sign your name.61、 Among them there are TT, MT and DD. Please tick off the one that you prefer.收取正常费用62、 Well deduct a collection service charge from the total amount.63、 You will have to pay the charge for the TT.64、 The charge for air mail is 10 dollars.65、 Would you like the commission deducted from this five hundred US dollars, or would you rather pay it separately?66、 At your request, we deduct it from the remittance.接客户投诉电话67、 Oh, yes. Please hold the line for a moment and Ill see if our manager is here in his office?68、 Thank you for calling me about this. Ill go and check it right away. Please hold on for a second Ill tell you the information.69、 Hello, this is the Bank of China, Zhejiang Branch. Can I help you ?没收假钞70、 After technical examination, we find this note is counterfeit.71、 According to the relevant regulations, forged notes are to be confiscated.72、 Sorry, sir, this note you gave me is a forged one. It cant be accepted by the bank. We have to take it in and confiscate it as required. Here s a receipt for it.调解纠纷73、 How do you do ? Im the service manager. Would you please have a talk with me about it?74、 Well, please calm down, I think there is nothing serious and I can help you with the problem. Come with me, please.75、 Oh, dear, were terribly sorry for this misunderstanding, but can I ask your cooperation and understanding ?树立银行形象76、 Well, were not only the closest bank, but were also the most modern and convenient bank in the whole block.77、 Would you like to leave your contact telephone number with us, so that I can give you a call as soon as problem is solved for you.78、 Ill contact you within the next few days. This is my business card, if you have other questions, please feel free to call me.79、 Perhaps you can leave an instruction with our bank, telling us to remind you of the arrival of your remittance. 第三部分 情景对话迎候客户光临AT: Good morning, Sir. What can I do for you ?C: Good morning, Id like to remit some money to the USA, but Ive got no idea how to do it.T: OK. Look, thats handled over there at counter with the sign “Outward Remittance”. Please follow me.C: Thank you.T: Thats all right.BT: Hello, Sir. What can I do for you ? Youre looking very worried.C: I am. I have to withdraw my money in ten minutes, or I cant catch my plane. But you see, therere still three persons in front of me. I dont know what to do for such a hurry. T: OK, please dont worry. Let me help you with your business. (to other customers) Im sorry to bother you now, gentlemen. But this young man is in a hurry. Hes going to catch the plane. Would you mind if we do his business before your turn?C: No problem, please go ahead.T: Thank you very much for your cooperation. ( to the worried customer ) Please.C: ( to the customers) Thank you very much.( to the service manager) Thank you.T: Dont mention it. My pleasure.指引方向T: Good morning, Sir. May I help you?C: Could you tell me how to get to the Credit Card Department?T: Certainly. Please go straight this way until the end. Then turn left.C: Thank you.T: You are welcome.开户与存款AT: Good afternoon, Sir. May I help you?C: Yes, please. Id like to open a saving account. Will you tell me how to do it ?T: Certainly, sir. Im so glad to help you. Usually, we offer a current deposit account and a fixed deposit account for an individual. What kind of account would you like to open?C: Could you tell me the difference between them?T: Yes, of course. If you open a fixed deposit account, youll have a deposit certificate in the name of the depositor. And the interest rate is higher for it.C: Then, how about the current deposit account?T: The current deposit account takes the form of a Passbook. You may withdraw the money at any time and, you just need to present your passbook. C: Id rather open a current deposit account, then.T: Please go to counter No. 9 for service with your passport, and use your real name for your account.C: Thank you very much.T: You are welcome.BT: How do you do ? What can I do for you ?C: How do you do ? Ive been working in a joint-venture enterprise, and Im planning to stay here in your city for 3 years. I thought I would choose a bank in which to open a time deposit account for notes. Can you give me some information about what kind of time deposit account you can offer?T: Its my pleasure. We have 5 kinds of foreign currency time deposit account: 1-month, 3- month, 6- month, 1-year maturities.C: Can I draw the cash from the time deposit account at any time?T: Certainly. But youd better do it on maturity date, because the interest payable is calculated at the rate of time deposit. You can earn more interest from it. However, if you want to draw cash from the deposit before the maturity date, you wont earn the interest fixed originally.C: But if I draw a part of the amount from a time deposit account before its maturity date, how to calculate the interest to be payable for the remaining undrawn amount?T: In that case, the interest to be payable for your withdraw is calculated at the rate ruling on the date of your withdrawal. But, if you dont withdraw all the sum from your time deposit account, the remaining undrawn amount will still bear interest at the rate stated at the time of deposit. Well, by the way, our government has implemented a 20% flat tax on interest income since Nov.1,1999.C: I see. Whats the initial amount for a deposit account, then?T: For the current deposit of foreign currency, the initial amount can not be less than the equivalent value of RMB ￥100, and for the time deposit, the amount not less than RMB￥500.C: Would you please tell me the current interest rate for such a us dollar deposit?T: Certainly, Sir. The Electronic Bulletin Board on the wall will give you all the up-to date interest rates and exchange rates. C: Where is it?T: You see , its over there. Come with me, please.C: Oh, yes. There it is! Thank you very much.T: Dont mention it. Its my pleasure.CC: Good morning.T: Good morning. Welcome to our bank. Im glad to help you.C: I have five thousand Singapore dollars ( S$5000 ) and Id like to deposit it in your bank. Can I do it here?T: Yes, of course you can. Can Im afraid therere only 9 kinds of foreign currency allowed for opening deposit account in our bank. Theyre US dollar, Hongkong dollar, Japanese yen, Pound sterling, Australian dollar, Canadian dollar, Swiss franc, Singapore dollar and Euro.C: Well, what should I have to do about it?T: Officially, as for any other freely convertible foreign currencies, they have to be changed into one of the 9 kinds of currencies just mentioned. The amount to be credited into your account must be duly converted according to the exchange rate ruling on the date of deposit. What currency would you prefer? Its up to you to make a decision.C: Oh, Ive got it. Thanks a lot.T: My pleasure.汇入汇款C: Good afternoon.T: Good afternoon. Can I help you ?C: Yes, Id like to know the different ways of remittance from abroad.T: You can send your money by TT、DD、or MT.C: Which is the quickest way?T: I suggest youd better choose telegraphic transfer if you urgently want cash.C: OK. Thanks.T: At your service.汇出汇款C: Id like to send some money to my brother in New York. And I hope he can get it as soon as possible. Can I wire the money to him?T: Yes. We can make arrangements to send it by cable if you like. But first of all, we want to see your personal certificates and documents presented by you to the bank.C: All these are required?T: Yes, of course.C: What are they, please?T: Your passport with a valid visa, a certificate for your personal income, or the other original documents for receipt if you have.C: So I see, the foreign exchange control system is applied in your country. But now I want to be assured the remittance by telegraphic transfer would be fast, wouldnt it?T: Yes. As your request is so urgent today, we can manage to send it by SWIFT. Itll be the fastest way and cost you little, because every 325 characters is only a unit of charge.C: OK, Id prefer SWIFT. But any more charge for such remittance?T: Yes, sir. We